QASP Guam MHE Maint.docx
DOCX document 26 KB Posted
- Solicitation number
- SP4510-25-Q-1003
- Issued by
-
Defense Logistics Agency
About this file
The document is a Quality Assurance Surveillance Plan (QASP) for the Defense Logistics Agency (DLA) Disposition Services Guam Material Handling Equipment (MHE) Maintenance contract. The QASP establishes Acceptable Performance Levels (APLs) for various contractor activities, including visitor log sign-ins, preventive maintenance (PM), corrective maintenance (CM), equipment servicing, and documentation. For each performance area, the plan specifies specific time frames, surveillance methods, and consequences for failing to meet the required standards, such as potential payment reductions or contract termination.
The associated federal contract opportunity is a small business set-aside solicitation (SP4510-25-Q-1003) for MHE preventative and corrective maintenance services in Guam. The contract will be a Firm Fixed Price, Time and Materials Indefinite Delivery Indefinite Quantity (IDIQ) with one 12-month base period and two 12-month option periods, not exceeding three years total. Pricing must be fixed price for scheduled preventive maintenance and time and materials for unscheduled corrective maintenance. Quotes are due by 3:00 PM EST on June 20, 2025, with questions accepted until June 6, 2025. The evaluation will prioritize past performance over price, with past performance being significantly more important in the award decision.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Attachment 1 - Updated Guam Equipment List.xlsx | XLSX spreadsheet | |
| Attachment 2 - Questions and Answers.docx | DOCX document | |
| Price Schedule Guam MHE Maint.xlsx | XLSX spreadsheet | |
| Past Performance Questionnaire.doc | DOC document | |
| PWS Guam MHE Maint.docx | DOCX document | |
| Attachment 1 - Guam Equipment List.xlsx | XLSX spreadsheet |
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Text version
Quality Assurance Surveillance Plan (QASP) for Defense Logistics Agency (DLA) Disposition Services (DLA DS) Guam Performance-Based Material Handling Equipment (MHE) Maintenance
1. Purpose:
This document is to provide guidance on administering subject contracts such that the best possible quality in performance can be assured through appropriate surveillance and addressing of any performance failures as appropriate. The Acceptable Performance Level (APL) is the standard the U.S. Government (USG) expects the Contractor to meet throughout the life of the contract. In general, the DLA DS Guam MHE Maintenance contract will have APLs that will be used to measure Contractor performance, additional ones may be identified depending on the contract requirements.
2. APLs:
| Deliverable |
| Standard |
| Time Frame |
| Clause |
| Acceptable Performance Level |
| Reduction for failed APL |
| Method of Surveillance |
| Sign in on visitor log |
| Sign visitor log upon arrival for any service |
| Prior to commencing services on a scheduled day |
| PWS 1.d. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Timely and Complete PM |
| PM of all items under the appropriate CLINs |
| Within ten (10) business days of notification |
| PWS 2.a,b, g |
| No more than three (3) items maintained late per period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| PM Sticker Affixed to all items receiving PM |
| Sticker with hour reading, level of service and date the PM was completed. |
| Prior to departure on day of PM service. |
| PWS 2.i. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Written date on all Filters |
| Date the filter was replaced written in permanent ink |
| Prior to departure on day of PM service |
| PWS 2.i. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved. |
| COR/ |
Customer
| Preventive Maintenance Sheet |
| Record of items inspected, and work performed for each piece of equipment receiving a PM service |
| Within five (5) business days of PM service completion |
| PWS 2.p. |
| No more than three (3) record sheets delivered late during period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Corrective Maintenance Service |
| Assess, inspect, test, and/or troubleshoot all CM service requests |
| Within five (5) business days of notification. |
| PWS 3. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Cost estimate for CM |
| Provide written estimate for all CM work with required information |
| Within two (2) business days of assessment IAW PWS 3. a. |
| PWS 3.b. |
| No more than three (3) estimates provided late during the period of performance |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Timely and complete CM |
| MHE Operational in a timely manner |
| Within five (5) business days of COR approval of cost estimate and repair |
| PWS 3.f. |
| No more than three (3) items repaired exceeding the required timeframe. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
| Call Back Service |
| Troubleshoot ineffective repairs |
| Within three (3) business days of notification |
| PWS 3.l.. |
| No more than three (3) failures during each period of performance. |
| Payment may not be made until APL is achieved |
| COR/ |
Customer
3. Surveillance:
| a. The primary method of surveillance for evaluating compliance is by Contracting Officer’s Representative (COR) reporting. The COR is responsible for reporting Contractor performance to the Contracting Officer (KO) promptly after the performance deadline has passed. The COR will provide when the action was required to be performed by the Contractor and the date it occurred. The COR shall also include what the negative impact of the Contractor’s failure to meet the APL was. |
| b. In instances where there are late completions of PM or CM, the COR shall determine if the late performance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the USG either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. In such cases as there is an excusable delay, the Contractor will be deemed to have made the APL for the period. |
4. Reduction for Failed APL:
| a. Throughout each performance period of the contract, the KO may take consideration for each instance of the Contractor not meeting the APL. As indicated in the APL matrix, the reduction for failure to meet APLs is the same in all performance areas. The consideration available is broad to give the KO full latitude to take consideration based on the effect of the non-compliance on site operations and frequency of not meeting the APLs.. |
| b. In addition to the consideration and past performance annotation remedies available to the KO under the APL matrix, the government may use such measures as partial or full terminations under FAR 52.212-4, not exercising options, and ending a contract early without these measures as long as it has met its minimum government obligation for the period and a plan for a timely replacement contract is secured. |
5. Combating Trafficking in Persons: The COR will monitor the vendor compliance with Combating Trafficking in Persons (CTIP) clause in accordance with DFARS PGI 222.1703(4), such that noncompliance with 52.222-50 is documented to the KO, utilizing and annually completing the CTIP checklist at DoD CTIP Website.
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