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This document is a Quality Assurance Surveillance Plan (QASP) for a Post 9/11 Survey contract. The QASP establishes performance standards and surveillance methods across four primary task categories over a 34-month contract period.

Task #1 (Program and Project Management Services) requires the contractor to deliver project management documentation within one month of award, including a detailed Project Management Plan with Quality Control Plan, Project Plan, and Confidentiality Plan with Data Security Procedures. The contractor must provide ongoing toll-free technical support and maintain weekly meeting agendas and minutes, weekly reports during data collection, and monthly reports throughout the contract life. All deliverables under this task have 95% quality standards and are monitored through 100% inspection. Task #2 (Data Collection Surveys/Studies and Reporting) encompasses the most extensive scope, including vital status updates coordinated with the VA, contact information development using location algorithms (4 months, 90% standard), questionnaire design for web-based and Computer-Assisted Telephone Interview (CATI) modes (5 months, 95% standard), and securing domain hosting for the electronic survey instrument (6 months, 90% standard). The contractor must print and mail study materials to 109,000 respondents (8-21 months, 95% standard), conduct a pilot study with 100 participants (10 months, 90% standard), and execute full data collection using both web-based and CATI modes (8-24 months, 95% standard). Additional deliverables include PDF conversion of hard copy documents (70% standard), a data management system (3 months, 90% standard), data entry and scanning services (8-30 months, 95% standard), incentive plan management (85% standard beginning month 5), interim and final database submissions (85-95% standards), and methodology reports (80-95% standards). Task #3 (Simple & Complex Data Analyses) requires focused methods and technique information papers (34 months, 85% standard), programming language development (5 months, 90% standard), analysis plan development for sampling weights (32 months, 90% standard), and non-response analysis (35 months, 90% standard). Task #4 (Educational and Informational Materials) calls for creation of an information sheet (8 months, 90% standard), marketing brochures (5 months, 90% standard), fact sheets (5 months, 90% standard), and six social media promotional posts (5 months, 90% standard). Surveillance methods include 100% inspection for critical deliverables, contractor-reported data, periodic surveillance, user surveys, and progress reports depending on the specific indicator.

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QASP for Post 9/11 Survey

TASKS

Task

Ref

Indicator/Deliverable Standard AQ

L

Method(s) of

Surveillance

TASK #1

Program and

Project

Management

Services

7.1.1 Provide and maintain a

detailed Project

Management Plan that includes a Quality

Control Plan

1 month after award of contract

95% 100%

Inspection

7.1.2 Provide and maintain a

detailed Project Plan

1 month after award of contract

95% 100%

Inspection

7.1.3 Provide a

Confidentiality Plan and Data Security

Procedures

1 month after award of contract

95% 100%

Inspection

7.1.4 Provide toll free

number and email technical support

4 months after award of contract

95% 100%

Inspection

7.1.5 Prepare Agendas and

minutes for weekly meetings

Weekly, throughout the life of the contract

95% 100%

Inspection

7.1.6 Provide weekly reports

during data collection

Weekly, throughout the data collection period

95% 100%

Inspection

7.1.7 Provide monthly

reports during the award period

Monthly, throughout the life of the contract

95% 100%

Inspection

TASK #2

7.2.1 Assist with obtaining

necessary IRB and

OMB Approvals

6 months after award of contract

85% Contractor-reported data

Data

Collection

Surveys/Stu dies and

Reporting

7.2.2 Perform vital status

update in coordination with VA on members of the cohort

4 months 90% Contractor-reported data

7.2.3 Develop Contact

Information/ Locate

Addresses: i.e., location algorithm

4 months after award of contract

90% Contractor-reported data

7.2.4 Design questionnaire

(web based and CATI)

5 months after award of contract

95% 100%

Inspection

7.2.5 Secure a domain

name; host site;

program and manage electronic survey instrument

6 months after award of contract

90% Contractor-reported data

7.2.6 Print and mail study

materials as directed

(n=109,000)

8-21 months after award of contract

95% Contractor-reported data;

Periodic

Surveillance;

Progress

Report

7.2.7 Create a telephone

script for Computer-

Assisted Telephone

Interviews (CATI)

5 months after award of contract

90% Contractor-reported data

7.2.8 Conduct a Pilot Study

(n=100)

10 months after award of contract

90% Progress

Report

7.2.9 Conduct data

collection using the appropriate mode:

web-based, CATI

(n=109,000), 8-24 months after award of contract

95% Progress

Report

7.2.1

Create a pdf of returned hard copy documents as indicated

8-28 months after award of contract

70% Contractor-reported data

7.2.1

Develop and implement a Data

Management system

3 months after award of contract

90% 100%

Inspection

7.2.1

Data Entry: Scanning and editing questionnaire responses; coding open-ended questions;

format of data entry and reporting; late-arriving questionnaires, etc

8-30 months after award of contract

95% Periodic

Surveillance

7.2.1

Create and manage an incentive plan

Throughout the life of the contract, beginning in month 5

85% Periodic

Surveillance;

Progress

Reports

7.2.1

Conduct literature reviews

4 months after award of contract

90% Contractor-reported data

7.2.1

Create a coding manual

5 months after award of contract

90% Contractor-reported data

7.2.1

Submit interim data sets

4 times throughout data collection

85% Contractor-reported data

7.2.1

Submit pre-final databases

28 months after award of contract

95% Contractor-

7.2.1

Submit final databases 30 months after award of contract

95% Contractor-reported data

7.2.1

Prepare draft methodology report for review

32 months after award of contract

80% Contractor-reported data

7.2.2

Prepare final methodology report for review

34 months after award of contract

95% Contractor-reported data

7.2.2

Develop a Data

Destruction Plan

12 months after award of contract

95% Contractor-reported data

TASK #3

Simple &

Complex

Data

Analyses

7.3.1 Provide focused

methods and technique information papers (n=3)

34 months after award of contract

85% Periodic

Surveillance

7.3.2 Develop programming

language for coding procedures

5 months after award of contract

90% Contractor-

7.3.3

Develop and perform an analysis plan for calculation of sampling weights and correction factors

32 months after award of contract

90% Contractor-reported data

7.3.4 Perform non-response

analysis

35 months after award of contract

90% Periodic

Surveillance

TASK #4

Educational and

Informational

Materials

7.4.1 Create a 1-page

information sheet (n=1)

8 months after award of contract

90% 100%

Inspection;

User Survey

7.4.2 Create and format

brochures for marketing purposes

(n=1)

5 months after award of contract

90% User survey;

Contractor-

7.4.3 Create and format Fact

Sheets (n=1)

5 months after award of contract

90% User survey;

Contractor-reported data

7.4.4 Create promotional

materials (n=6 social media posts)

5 months after award of contract

90% Contractor-reported data;

Progress

Report

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