QASP 5.7.2026.pdf

Quality Assurance Surveillance Plan (QASP) – VISN 1 Robotic Delivery

System BPA

1. Purpose This Quality Assurance Surveillance Plan (QASP) outlines the systematic methods the Government will use to evaluate the performance of the Contractor in providing the VISN 1 Robotic Delivery System (Autonomous Mobile Robot Delivery System). The QASP ensures contractor services meet the performance standards in the Performance Work Statement

(PWS).

2. Government Roles and Responsibilities The Contracting Officer (CO), Contract Specialist (CS), and Contracting Officer's Representative (COR) are responsible for surveillance and verifying contractor compliance with contract requirements.

3. Contractor Roles and Responsibilities The Contractor shall provide qualified personnel responsible for installation, configuration, maintenance, training, and support of the AMR Delivery System across VISN 1.

4. Performance Standards Performance Standards are defined in the table below, adapted from the Performance Requirements Summary (PRS).

5. Incentives and Remedies Incentives and remedies include acceptance, rejection, re-performance, or reduction in payment when performance does not meet standards.

6. Surveillance Methods Surveillance methods include direct observation, system reporting, random inspections, customer feedback, and review of maintenance logs.

7. Performance Ratings Performance ratings reflect compliance with Acceptable Quality Levels (AQLs) as defined in the PRS.

8. Documentation and Reporting The COR will document contractor performance using surveillance checklists, discrepancy reports, and corrective action requests.

9. Surveillance Frequency Surveillance will occur at frequencies defined in the PRS and as determined necessary by the COR.

# Performance Objective

Performance Standard /

AQL

Method of Surveillance

Frequency Remedies/Incentives

1 Fleet Uptime ≥ 99.5% monthly uptime

Automated reports +

COR

validation

Weekly & Monthly

Service credit or warranty extension

2 Incident Response Phone ≤1h;

Onsite ≤4h

Ticket timestamps;

COR checks

Per incident

Labor credit; CAP for repeated misses

3 Mean Time to Repair (MTTR)

≤8h from onsite arrival

ESRs and ticket data

Monthly Same credits as #2

4 Patch & Vulnerability Management

Security patches ≤30 days;

emergency ≤7 days

Patch advisories;

validation report

Quarterly Withhold payment until compliant

5 Configuration & Map Control

Zero unauthorized changes;

versioning

Change log audit

Monthly Cure notice; retraining if recurrence

6 Elevator & Door Integration

100% ATP

pass

ATP results;

Facilities sign-off

At go-live Withhold acceptance until pass

7 Reporting Accuracy

≥98% accuracy

Data sampling vs logs

Weekly Correct report within 2 days

8 Training Completion & Competency

100% trained;

≥90% pass

Sign-in sheets;

assessments

Go-live & annual

Hold acceptance;

refresher at vendor cost

9 Data Security & Logging

FIPS 140-2

encryption;

zero

Log review;

ISO checks

Monthly Suspend remote privileges; incident report unauthorized remote sessions 10 Spare Parts

Availability Critical spares

≤24h ARO Inventory audits Monthly Expedited shipping at vendor cost 11 Legacy AMR

Decommissioning Media sanitized;

certificates provided

Certificate review

Per deinstall

Withhold payment until complete

12 Customer Satisfaction

≥4.5/5 average score

Monthly survey

Monthly Action plan for <4.0;

incentive for ≥4.8

Signature – Contractor

Signature – COR / Government Representative

Signature – Contracting Officer