PWS_WBT_MX_20260728_ FINAL.pdf

PERFORMANCE WORK STATEMENT (PWS) FOR

DISTANCE LEARNING

WEB-BASED TRAINING COURSEWARE

DEVELOPMENT & MAINTENANCE

FOR THE

U.S. AIR FORCE, EXPEDITIONARY OPERATIONS

SCHOOL (USAF EOS), NJ

(Version 28 Jul 26)

Performance Work Statement (PWS)

Name: USAF EOS DISTANCE LEARNING WEB-BASED TRAINING COURSEWARE

DEVELOPMENT & MAINTENANCE

Organization: USAF Expeditionary Operations School (USAF EOS)

Address: 5656 Texas Ave Ft Dix, NJ 08640

EXECUTIVE SUMMARY

The USAF Expeditionary Operations School (USAF EOS) is the Air Force’s Center of Excellence for advanced mobility and expeditionary combat support training and education. The school offers in-resident and online web-based training courses, graduating over 28,000 students annually. The USAF EOS provides for America's defense by preparing Airmen to survive and operate as an indispensable partner in support of Combatant Commanders across a Joint, Interagency, Intergovernmental, and Multi-national (JIIM) Environment. The USAF EOS is a selectively manned schoolhouse dedicated to educating Air Force and DoD personnel across the full range of expeditionary knowledge and skills. The USAF EOS provides in-residence and distance learning instruction to include operations, transportation, logistics, contingency response, aircrew management, theater C2, intelligence, resiliency, and field-craft skills. In addition to the training mission, the EOS also gathers, refines and disseminates Combat Support Tactics, Techniques, Procedures and Lessons Learned for the USAF. The USAF EOS Currently possesses 26 web-based training courses/products which cover various aspect of meeting Air Force mission requirements. The USAF EOS is seeking an external vendor with Air Force and Air Mobility Command mission subject matter expertise and experience utilizing the Air Force Instruction Development System process to maintain 26 web-based training products and develop new training products in a timely manner to meet mission needs of the US Air Force when new training requirements are requested.

1. PURPOSE

The USAF EOS is tasked with providing training to DoD personnel in numerous Air Force mission requirements and is tasked to provide, maintain and improve online training courseware to meet these mission needs. The contractor will be expected to have the capabilities to

1) convert existing courseware to HTML-5,

2) provide regular updates to existing web-based courseware and

3) to develop storyboards and create new courseware using AF Instructional System

Development (ISD) guidelines and information gathered from workshops.

2. SCOPE

2.1 The purpose of this PWS is to provide support for education and training of designated airmen approved by the Air Force. This non-personal services performance work statement (PWS) is to provide maintenance support for web-based courses in support of the Air Force on-line education and training mission.

2.2 Courseware, curriculum, and instruction will be jointly accomplished by the Government and the contractor to meet USAF EOS standards and capable of meeting rapidly changing course requirements, per the direction of the course functional manager. The government takes responsibility for courseware, curriculum, and instruction that is jointly accomplished by the government and the contractor.

2.3 Work under this contract will include updating and maintenance of established web-based courseware, conversion of older courseware to HTML-5, and to develop new courseware from storyboards created from Instructional System Development (ISD) workshops.

2.4 The contractor may be required to participate in (ISD) workshops when new curriculum/courseware needs to be created to meet mission requirements contractors’ task will include but is not limited to build storyboard(s), development of courseware, curriculum, and testing assessments in a web-based format.

2.5 The Government anticipates an annual student load of approximately 28,000 students requiring access the web-based training. The average daily student load may be up to 1,500 students with up to 26 training products operating concurrently on the AF Learning Management training website.

3. CONTRACTOR PERSONNEL

The contractor shall employ degreed, professional, technically qualified personnel who possess the necessary experience and knowledge to perform the tasks, meet all technical requirements, and exercise administrative control necessary to meet the requirements outlined in this PWS.

4. REQUIREMENT(S)/DESCRIPTION OF SERVICE(S)

This (PWS) contains the following contractor requirements:

4.1 Qualifications

Possess and provides National Institute of Standards and Technology (NIST) 800-53 certification. NIST provides a list of controls that support the development of secure and resilient federal information systems. This catalog of security controls allows federal government agencies the recommended security and privacy controls for federal information systems and organizations to protect against cyber-attacks and is required by many DoD and U.S.

Government contracts, in software development. Certification must be current and held for over 12 months.

4.2 Possess Subject Matter Expertise

Provided two (2) samples of previously built Air Force courses in any of the (5) the subject matter areas listed below for evaluation. Prior courseware produced within last (3 years) in these process areas can be used to qualify SME experience and the expertise to reduce development time. Must possess knowledge and have previous subject matter experience producing courseware for the following process areas for the US Air Force;

1. Air Mobility Command operations/logistics

2. AMC Aircraft Operations

3. Air Force Cargo and Air Transportation

4. Air Force Command and Control (C2)

5. Air Force Deployment Operations

Must possess staff personnel with knowledge developing courseware from referencing Air Force Technical Orders regarding C-5, C-17, C-130, KC-135, KC-46 aircraft.

Interface with government provided Subject Matter Experts (SMEs) through email, phone or meetings to meet updating requirements and ensure courseware is meeting training objectives and development timelines.

4.3 Possess Instruction System Development (ISD) Expertise

Must be knowledgeable with designing courseware using the Air Force Instructional System Development (ISD) process (AFM 36-2235 volumes 1-10) or Analysis, Design, Development, Implementation, and Evaluation (ADDIE) model.

Utilize ISD processes to create web-based training products, lessons, assessment quizzes and training activities with subject matter experts from the field during workshops or training enhancement request.

If required, attend/facilitate ISD workshops at government facility or contractor location to review and collect source information provided by Subject Matter Experts (SMEs).

Provided (2) course storyboards documentation shall include;

• Course Title

• Course objective

• Lesson titles

• Lesson objective

• Lesson samples of behavior(s)

• Main points

• Identified reference sources

• Voice over statements

• Supporting graphics

• Developer notes

• Test questions that line up with lesson objectives and identify correct answer with student feedback statement

4.4 Possess Technical Support and Expertise

Develop/update courseware listed in (Par 6.1.2) “List of Current Courseware” with Commercial Off-The-Shelf (COTS) software.

Possess high level of proficiency on creating/setting up curriculum, building and setting up assessments and test, setting up classroom curriculum by utilizing the built in functionality on the Moodle Learning Management System.

Possess (5 years) experience troubleshooting and manually updating SCORM packages that will interface with LMS operations, PC desktop, or mobile APP device requirements.

Possess licensed copies and be highly proficient (5 years or more) using the following programming/coding software; Rise 360 Articulate Storyline 360, Articulate Storyline Desktop, Adobe Captivate, Cascading Style Sheets (CSS), JavaScript, and Interactive HTML5 coding.

Produce/update media production resources for courseware creation to include: digital photography, graphic artwork, video production, animation and sound.

Update/develop courseware to have the ability to: read text content from a data file, integrate multiple media types on a single screen, interact with the Learning Management System (LMS) software, and properly function when integrated in various combinations.

Possess experience using the Moodle Learning Management System activity toolsets to creating learning activities such as learning books, quizzes, HP5 content.

Establish version control for course configuration management.

Update/develop courseware standardized template to match the look and operation of existing courseware.

Provide and develop all modules and lesson material to include storyboards (Par 6.2.1) for newly developed courseware.

Provide government access to contractor provided LMS for operational and update quality check for any updated or developed LMS training courseware prior to delivery.

4.5 Meet Required Operational Design Requirements

Courseware interactions to be designed up to the level 3 of moderate interactions level.

Courseware updates and developed courses must pass functional testing and meet all system operations requirements per established standard identified below.

• Course Outline Matches Design Document

• Identifies Overall Course Objective

• Identifies Lesson Samples of Behaviors

• Build in Module with multiple Lesson(s) Format

• Multiple Activity-Based (exercises) Training Lessons

• Knowledge Check Questions Throughout Lesson(s)

• Navigation/Glossary/Resources Function

• Student Progress Tracking (bookmarking at lesson level)

• Voice over and or video for covered curriculum

4.5.1 Knowledge Assessment & Final Course Test Design Requirements There shall be knowledge check assessments in the course lessons where appropriate. These testing interactions will link directly to the lesson samples of behaviors and allow students to know whether they are learning the material as they are taking the training and will not be scored. The final assessment is used to provide a measurement on the students ability to recall the course material to a level of satisfaction to pass the course and will allow for multiple attempts with the ability of the student to know where they are lacking and need to restudy the course material if they do not pass.

Knowledge Check Design Requirements

• Allows at least two tries to answer correctly

• Can be locked for students to answer before advancing in training

• Feedback is provided after an incorrect or correct answer is selected

Final Course Test Design Requirements

• Require password to access for training applications requiring proctored testing

• Assessment randomizes questions and answers on each attempt

• Provides completion score to Learning Management System (LMS)

• Provides printable review feedback scoresheet with missed/incorrectly answered areas and students name

• Provides test item analysis information to LMS

4.5.2 PC/Online Product Operation Requirements

• Operates using USAF Standard Desktop Configuration

• Operates in latest versions of Edge, Chrome, Firefox browsers

• PC-Compatible computer/Laptop

• Intel® Core™ i7-6700HQ CPU @ 2.60GHz or Above

• 32G RAM or greater (Windows 10 or higher)

• Graphics card 128 bit color or greater

• 64 Bit or compatible sound card (if sound is required)

• 1Gbps Broadband internet access or higher

• Unity WebGLv1.0 or higher (http://unity3d.com)

• Screen Resolution: 1020 x 800 pixels

• Color Display: 256/32 bit or higher

• Conform to SCORM 1.2 or 2004 compliant for product placement on Learning

Management System (LMS)

4.5.3 Meet Standard Coding and Government Requirements

Update training products as outlined in (Par 6.1.2) “List of Current Courseware” that will interface with Moodle LMS operations using SCORM 1.2 and 2004 standards on government PC desktop.

Provided sample courses meet or exceed OPM policies for Training and Development Requirements http://www.opm.gov/policy-data-oversight/training-and-development

Meet or exceed section 508 standards when developing training products https://www.access-board.gov/ict/#:~:text=These%20Revised%20508%20Standards%2C%20which,794d)

Provide final courseware products and updates with version control to government (Par 10.6).

Update interactive courseware per the requirements established in the update requirement documentation.

4.6 Skilled Labor Hour Category Duties

Curriculum Designer Manager Qualifications: Requires a bachelor's degree. Typically reports to a head of department.

Typically requires 5 years’ experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Duties: Manages the design of training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services. Oversees team of specialists to ensure training and learning needs are addressed in accordance with policy and strategy.

Curriculum Specialist Qualifications: Requires a bachelor's degree. Typically reports to a Manager. Typically requires 4 to 7 years of related experience.

Duties: Designs training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, organization members, or those who use the organization's products or services. Develops and updates course content and coordinates learning curriculum to reflect learning needs.

Application Developer/Programmer Qualifications: Requires a bachelor's degree. Typically reports to a manager or head of a unit/department.

Duties: Designs procedures to solve complex application programming problems, taking computer equipment capacity and limitations, operating time, and form of desired results into consideration. Oversees the development or modification of applications programs. Leads all https://www.access-board.gov/ict/#:%7E:text=These%20Revised%20508%20Standards%2C%20which,794d https://www.access-board.gov/ict/#:%7E:text=These%20Revised%20508%20Standards%2C%20which,794d phases of applications programming. Designs, codes, tests, debugs, and documents applications at the highest levels of complexity. Evaluates applications for quality assurance.

Graphic Designer Qualifications: Typically requires a bachelor's degree or its equivalent. Must remain abreast of technological advances in the field and be able to identify areas of use in the organization.

Typically requires 4 to 7 years of related experience.

Duties: Generates and manipulates graphic images, animations, sound, text and video into consolidated and seamless multimedia programs. Uses knowledge of current graphic design software to produce graphic art and visual materials for promotions, advertisements, films, packaging, and informative and instructional material through a variety of media outlets such as websites and CD-ROMs.

Audio Visual Specialist Qualifications: May require an associate's degree or its equivalent. Typically requires 1-3 years of related experience or additional training, or certification.

Duties: responsibilities include setting up and adjusting audio-visual equipment, performing routine maintenance, creates and edits audio files, or tapes. Works with producers/directors on design, testing, installation and positioning of equipment and props for live events or meetings.

Project Manager The contractor shall establish and provide a qualified workforce capable of performing the required tasks. The workforce may include a project/project manager who will oversee all aspects of the requirement. The contractor shall establish and use key performance parameters to monitor work performance, measure results, ensure delivery of contracted product deliverables and solutions, support management and decision-making and facilitate communications. The contractor shall identify risks, resolve problems and verify effectiveness of corrective actions. The contractor shall institute and maintain a process that ensures problems and action items discussed with the Government are tracked through resolution and shall provide timely status reporting during weekly meetings. Results of contractor actions taken to improve performance shall be tracked and lessons learned incorporated into applicable processes. The contractor shall establish and maintain a documented set of disciplined, mature and continuously improving processes for administering all contract and requirement efforts with an emphasis on cost-efficiency, schedule, performance, responsiveness and consistently high-quality delivery. The contractor shall provide transition in and transition out plans as required.

Shall be responsible for the performance of the work under this contract. The name of this person and alternate(s) shall be designated in writing to the CO upon initial assignment and whenever a change in personnel is made.

Have full authority for the contractor and all contractor employees on all matters relating to daily operation of the contract.

If on leave or off station, designate an alternate who is on station and who can assume his/her duties. In this case, the Program Manager will notify the COR.

Ensure government-provided student feedback tools are used in accordance with Expeditionary Operations School established policies and procedures.

Coordinate academic activities with the Dean of Academics, Unit Commander, Director of Operations, Course Director, and COR, and other organizations and customers as appropriate.

Make recommendations to COR on all matters relating to efficient and effective operations of the web based training.

5. PERFORMANCE REQUIREMENTS

5.1 Contractor Management

The Contractor shall perform continual management of the functional areas contained within this PWS and shall provide a Project Manager physically present at the Contractor location during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with USAF EC for performance of all work under this PWS. A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this contract.

5.2 Contractor Responsiveness

The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the government POC, as required by the government POC during the hours of 0730 to 16:30 hrs Eastern Standard Time. A personal answering service is permitted at other than normal Contractor workdays and work hours for receipt of callas within a time not to exceed one hour after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of this PWs.

6. DELIVERABLES

Deliverable include the following.

1) Make updates to existing course (Para 6.1) and meet time requirements (Par 6.1.1)

2) Converting any existing courseware (Para 6.1) to HTML-5

3) Develop story boards and develop new web based courseware meeting all design requirements (Par 4.5 - 4.5.3)

6.1 Updates Existing Courseware

Perform Monthly Updates/ Enhancements/ Critical Bug Fixes as requested by the government on existing courseware. The government will provide detailed descriptions, source documents, and desired outcomes for the requirements for contractor to provided estimate quote for requested services as outline in the weekly status meetings.

Actions related to maintaining and upgrading the courseware include but not limited to the addition of:

1) New reference sources or changes to processes

2) Pictures of new equipment or personnel with current apparel

3) Replacing curriculum (media) with new material

4) Adding scenario into training

5) Correcting operation capabilities in training to operate correctly on LMS or convert courseware to HTML5 format

6.1.1 Existing Course Listing

(this listing is not all inclusive and may change due to course attrition or deletion)

1 AMC Stage Management 2 Aerial Port Vehicles 3 Air Freight 4 Air Terminal Operations Center 5 HARM Fundamentals 6 SARM Fundamentals 7 Data Records Processing 8 GATES M1-Air Terminal Ops Center 9 GATES M2-Cargo Processing 10 GATES M3-Passenger Service 11 Passenger Service Operations 12 Load Planning M1 Fundamentals 13 Load Planning M2 Aircraft Fundamentals 14 Load Planning bi-annual Assessment 15 Hazardous Material Handling 16 AF Fundamental of Expeditionary Mobility Operations 17 Equipment Preparation Introductory 18 Introduction to Expeditionary Site Survey Process 19 CCAF Instructor Preparation Course 20 UDM M1-Basic

21 UDM M2-LOGMOD

22 Customer Service & bi-annual Assessment

23 Aircraft Maintenance Supervision and Production 24 Rapid Global Mobility (I & II) 25 APEX Refresher Assessment C-5 26 APEX Refresher Assessment C-17

6.1.2 Update Timeline Requirement

Meet required timeline established by Contract Officer Representative (COR) for monthly updates based on identified status of update/changes by government. Contractor production requirements must be scalable to perform work on multiple projects at one time based on government needs.

6.2 New Courseware Development

6.2.1 New Courseware (Storyboards)

The contractor shall support the design and development of systems and applications and their integration into the overarching enterprise architecture. The contractor shall provide all required design and development documents, and supporting architectural documentation, for any frameworks as identified in this PWS. See AFH 36-2235 V5 pg 272 for further guidance.

6.2.2 Course Testing and Feedback Collection

Vendor shall provide access to website or services (Provide Link) that meets requirements below.

• Provide courseware operation testing capability and identifies all version releases (Alfa, Beta)

• Provide capability of capturing government identified user feedback when testing/reviewing courseware

• Identifies version numbers of courseware during development

The Contractor shall deliver several major document or software releases throughout the development phases for approval as detail in the weekly meetings. A description of each release is listed in (Par 6.2.5 through 6.2.9) below. The Contractor shall supply all releases on the Internet for evaluation. All source files used to develop training on (COTS) software to include story boards, and source support media such as videos and graphics shall be provided to the Government at the completion of this PWS requirement.

Existing course/project service update request based on status set by COR on needs of mission requirement.

High Status 1-4 workday completion

Medium Status 5-15 workday completion

Low Status 16-30 workday completion

6.2.3 Interim Deliveries during Development

The Contractor shall design and develop the course modules, as defined in the ISD workshop.

The Contractor shall provide an initial “on-line” draft of each course module for Government review, including all course content, graphics, exercises, test questions, and remedial content.

The Contractor shall provide the Government with access to the Contractor’s server so that the Government can review the draft modules, as they will appear over the Internet within an existing Learning Management System or system to allow full functionality of courseware operation. The Contractor shall incorporate into the final course all corrections or updates provided by the Government during this “on-line” review.

6.2.4 Meet Priority and Delivery Schedule

Provide training development storyboards design documents within 30 days after ISD workshop.

Provide access to project management web site for courseware development and maintenance update tracking.

Incorporate government recommendations to the design documents within 5-15 work days of receipt from government.

Meet product development milestone dates established in design document No Later Than (NLT) 7 days past established deadline in design document or final delivery NLT 4 months after initial ISD workshop for each project.

Deliver final courseware files via (Contractor or Government) secure File Transfer Protocol (FTP) system.

Fix identified programming/product errors within 1-5 days after identified by the government during the initial testing review period of 90 business days after delivery.

6.2.5 Design Document Release

When developing new training courseware the design document (story boards IAW AFH 36- 2235 V5 pg 272) shall contain a listing of program features, functionality and user interaction algorithms along with the technical approach to convert the existing course/application content to electronic form. All major components and overall product architecture shall be defined. Alfa, Beta and final software release dates shall established based on time to fully develop courseware. The design document will also include milestone dates for completion of training product.

6.2.6 Alpha Software Release

The alpha software is a complete working version of the courseware program with sample content loaded into at least one program area. The menu system shall contain final graphical artwork, buttons and hyper-links. Sample content can be evaluated for usability prior to formatting the remainder of the content for import into the training product. Content will be evaluated until product meeting requirements as outlined during the weekly meeting. Preferred platform for evaluation shall be on the Contractor’s web site.

6.2.7 Beta Software Release

The beta software release is the final test version of the product. The beta software release contains no known errors or omissions with the exception of final narration audio, which shall be imported after any required beta release changes are incorporated. The beta release shall contain the full functionality of the design document with final content loaded into each program area. After evaluation of the beta software release by the COR and SMEs per established milestones, the Contractor shall meet with personnel to resolve any software abnormalities or non-conformance with the design document or operation requirements (Par 4.6-4.8).

6.2.8 Final Software Release

The final software release is the finished product ready for duplication and release to the user base. It contains no known errors or omissions and conforms to the design document and any agreed upon changes that resulted from the beta software release evaluation.

6.2.9 Narration for Final Release

The final release shall include professional voice narration. The Contractor shall quote pricing for professional voice talent. Currently all voice narration shall be in English

6.3 Data Deliverables

The Government reserves the right to review all data deliverables for a period of 60 working days upon receipt of final version of course files through FTP delivery process. No data deliverable will be assumed to be accepted by the Government until the 60-day period has passed, unless the Government explicitly states otherwise. If required, assist with loading courseware on Government-hosted LMS.

Sequence Number

Data Item Description

Title

A016 DI-ILSS-80872 Training Materials

A021 DI-IPSC-81427A Software Development Plan (SDP)

A040 DI-IPSC-81488 Computer Software Product

A048 DI-MGMT-80227 Contractor's Progress, Status and Management Report

The Government requires all deliverables that include Scientific and Technical Information (STINFO), as determined by the Government, be properly marked IAW DoD Directive 5230.24 and AFI 61-204 prior to initial coordination or final delivery. Failure to mark deliverables as instructed by the Government will result in non-compliance and non-acceptance of the deliverable. The contractor shall include the proper markings on any deliverable deemed

STINFO regardless of media type, stage of completeness or method of distribution. Therefore, even draft documents containing STINFO and STINFO sent via e-mail require correct markings.

Additionally, as required by individual Task/Delivery Orders, the contractor shall formally deliver as a CDRL all intellectual property, software, licensing, physical records, files, documents, working papers and other data for which the Government shall treat as deliverable

7. MEETINGS

The Contractor shall attend, participate in, and furnish input during:

7.1 Weekly status meetings

These meetings may include but not limited to all milestones, comment and review areas on new courseware development or update maintenance requirements.

7.2 Quarterly status meetings

These meetings will outlining the work accomplished during the last quarter period and problems encountered/anticipated on each training product.

Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter.

8. TRANSFERING COURSEWARE

Course ware files will be transfer to the Contracting Officer Representative (COR) through the Department of Defense Secure Exchange File Exchange (SAFE).

9. CONTRACT PROCESS

9.1 Task Orders. CO will issue task orders NLT 10 working days after notification from COR.

9.2 Travel

Three to five ISD design meetings may be held at the Government facility or Contractor facility or through a teleconference review process on an annual bases. A joint decision will determine which avenue would be appropriate for each project. Contractor personnel may be required to travel in performance of assigned functions consistent with the scope of this PWS. The contractor shall coordinate with the Course Director and submit a request for travel to the CO identifying the purpose, location, dates, personnel (name and title) needed for the travel, and an estimate of total cost(s) to the government (General and Administration expenses should not be included). It will not be unusual for the government to require the contractor to travel on short notice.

Costs for transportation may be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge. Travel costs will be considered reasonable and allowable only to the extent that they do not exceed, on a daily basis, the maximum per diem rates in effect at the time of the travel.

Travel will be a cost reimbursable item IAW FAR 31.205-46 and Joint Travel Regulations (JTR) Vol. II, Appendix D, Part III. Five days after completion of travel, the contractor shall submit an invoice via Wide Areas Work Flow (WAWF) with a detailed breakdown of reimbursable travel costs incurred and receipts for all expenses of $75.00 or more.

The Joint Travel Regulations (JTR), while not wholly applicable to Contractors, shall provide the basis for the determination as to what is reasonable and allowable. Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. All necessary travel meeting the above criteria shall be approved in advance by the Contracting Officer. Exceptions to these guidelines shall be approved in advance by the Contracting Officer’s Designee. Additional travel may be required for the optional tasks and will be approved and funded as required via Technical Direction Letters. Travel will only be allowed for new course development.

If any travel arrangements cause additional costs to the requirement that exceed those previously negotiated, written approval by CO is required, prior to undertaking such travel.

Costs associated with contractor travel shall be in accordance with FAR Part 31.205-46, Travel Costs. The contractor shall travel using the lower cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the contractor shall use economy class or similar accommodations to the extent they are available and commensurate with the mission requirements. Travel will be reimbursed on a cost reimbursable basis; no profit or fee will be paid.

9.3 Place of Performance The place of performance shall be performed at the contractor location. Travel to Government facilities may be required at the request of the Contract Officer Representative (COR). The contractor may be requested by the (COR) to perform work at the (Government) site if the need arises such as attending ISD design meetings to initiate the development of courseware. The contractor may also be provided access to government learning management system (Moodle) to build or load course content.

9.4 Work Statement

A contractor that prepares, or assists in preparing, a work statement to be used in competitively acquiring a system or services – or provides material leading directly, predictably, and without delay to such a work statement – that contractor may not supply the system, major components of the system, or the services unless it is (a) the sole source, (b) has participated in the development and design work, or (c) more than one contractor has been involved in preparing the work statement. To overcome the possibility of bias, contractors are prohibited from supplying a system or services acquired based on work statements growing out of their services, unless waived as stated above.

The above restrictions shall be included in all subcontracts, teaming arrangements, and other agreements calling for performance of work related to this contract, unless excused in writing by the Contracting Officer. The above prohibitions do not apply to developmental work, even if the development was funded under a Government contract IAW FAR 9.505-2(3).

9.5 Billable Hours

In order for man-hours to be billed, deliverable services must have been requested by the COR and performed in direct support of a requirement in the PWS. In the course of business, situations may arise where Government facilities may not be available for performance of the PWS requirements (i.e., base closure due to weather, Force Protection conditions, etc.). When the base is officially closed no contractor services will be provided and no charges will be incurred and/or billed. Contractor employees shall not be directed to attend such events by the Government. Since a contract employee is not a government employee, the contract employee cannot be granted the same duty time activities as Government employees. Participation in such events is not billable and contractor employee participation should be IAW the employees’ company’s policies and compensation system.

Provided labor hour cost on requested monthly work performed per course project.

Provided total labor hour cost on requested development project. Government will be invoiced for monthly service hours used per month during development.

9.6 Contractor Identification

When granted access to attending any ISD workshop at the government facility by the COR all contractor/subcontractor personnel shall be required to wear AF-approved or provided picture identification badges so as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractor/subcontractors occupying collocated space with their Government program customer should identify their work space area with their name and company affiliation.

9.7 Base Access

If the contractor does not possess a facility clearance the government will request one. The COR will be the point of contact for base access.

9.7.1 Pass and Identification Items

The contractor shall ensure the following identification items as required for contract performance are obtained for employees:

1) DoD Common Access Card (AFI 36-3026).

2) Base-specific identification as required by local base and/or building security policies.

3) Failure to return all government issued identification upon termination of contract or service, termination of employees or expiration of the identification may result in withholding of final payment.

9.7.2 Computer and Network Access Requirements

Contractor personnel working on this contract must be designated in one of the below AIS positions and complete the required security investigation to obtain the required security clearance. This must be accomplished before operating government furnished computer workstations or systems that have access to Air Force e-mail systems or computer systems that access classified information. The contractor shall comply with the DoD 5200.2-R, Personnel Security Program and AFMAN 33-152, User Responsibilities and Guidance for Information Systems, requirements. (Please check one):

( X ) AIS-II Position - Noncritical-Sensitive Positions. Security Clearance:

UNCLASSIFIED

based on a NACLC/ANACI background investigation. Responsibility for systems design, operation, testing, maintenance and/or monitoring that is carried out under technical review of higher authority in the AIS-I category, includes, but is not limited to; access to and/or processing of proprietary data, information requiring protection under the Privacy Act of 18 1974 and Government-developed privileged information involving the award of.

( ) AIS-III Position - Nonsensitive Positions. No security clearance required but is a

Trusted Position based on a favorable NACI background investigation. All other positions involved in U.S. Government computer activities.

9.7.3 Reporting Requirements

The contractor shall comply with requirements from AFI 71-101, Volume-1 and Criminal Investigations, and Volume-2 Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment and as required thereafter.

9.7.4 Physical Security

Contractor employees shall comply with base Operations Plans/instructions for FPCON procedures, Random Antiterrorism Measures (RAMS) and Operation Security (OPSEC), Emergency Management (EM) and local search/identification requirements. The contractor shall safeguard all government property including controlled forms provided for contractor use.

At the close of each work period, government training equipment, facilities, support equipment and other valuable materials shall be secured.

9.7.5 Wireless Electronic Devices

The following devices are not allowed in areas where classified information is discussed, briefed or processed: cell phones, camera cell phones, cordless telephones, wireless microphones, wireless keyboards, wireless mice, wireless or Infrared Local Area Networks (LANs). The term “Area” above refers to a room and/or to a space the size of a 3-meter radius sphere, centering on the classified source. In areas where classified information is discussed, briefed or processed, wireless pointer/mice devices are allowed for presentations only. This is an acceptable EMSEC risk. All other Personal Electronic Devices, PEDs. All other wireless PEDs not specifically addressed above, that are used for storing, and processing and/or transmitting information shall not be operated in areas where classified information is electronically stored, processed or transmitted.

9.7.6 Operating Instructions

The contractor will adhere to all Air Force activity Operating Instructions (OI) and local Security Program Management for internal circulation control, protection of resources and to regulate entry into Air Force controlled areas during normal, simulated and actual emergency operations to include local written OIs.

9.7.7 Government Authorization

The contractor shall ensure its employees do not allow government issued keys to be used by personnel other than current authorized contractor employees. Contractor employees shall not use keys to open work areas for personnel other than contractor employees engaged in performance of duties, unless authorized by the government functional director.

9.7.8 Access Lock Combinations

Access lock combinations are “For Official Use Only” and will be protected from disclosure to unauthorized personnel. The contractor will adhere to the Air Force activity operating instructions ensuring lock combinations are not revealed to un-cleared /unauthorized persons and ensure the safeguard procedures are implemented. The contractor is not authorized to record lock combinations without written approval by the government functional director.

9.7.9 Security Combinations

Combinations to security containers, secure rooms or vaults are classified information and must be properly safeguarded. Only contractor employees, who have the proper security clearance and the need-to-know, will be given combinations to security containers, secure rooms or vaults.

Contractor employees are responsible for properly safeguarding combinations. Contractor employees will not record security containers, secure rooms or vaults combinations without written approval by the government functional director. Contractors will not change combinations to security containers, secure rooms or vaults without written approval by the security officer and the government functional director.

9.7.10 Security Alarm Access Codes

Security alarm access codes are “For Official Use Only” and will be protected from unauthorized personnel. Security alarm access codes will be given to contractors employees who require entry into areas with security alarms. Contractor employees will adhere to the Air Force activity operating instructions and will properly safeguard alarm access codes to prevent unauthorized disclosure. Contractors will not record alarm access codes without written approval by the government functional director.

9.7.11 Freedom of Information Act Program (FOIA)

The contractor shall comply with DoD Regulation 5400.7-R/Air Force Supplement, DoD Freedom of Information Act Program, requirements. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting and safeguarding for Official Use Only (FOUO) material. The contractor shall comply with AFI 33- 332, Air Force Privacy Act Program, when collecting and maintaining information protected by the Privacy Act of 1974 authorized by Title 10, United States Code, Section 8013. The contractor shall maintain records in accordance with Air Force manual (AFMAN) 33-363, Management of Records; and disposed of in accordance with Air Force Records Information Management System (AFRIMS) Records Disposition Schedule (RDS) located at https://www.my.af.mil/gcss-af61a/afrims/afrims/.

9.7.12 Traffic Laws

The contractor and their employees shall comply with all installation traffic regulations.

9.7.13 Cellular Phone Operation Policy

The contractor shall comply with local base policies regarding cellular phone operation.

9.7.14 Security Education and Training

The contractors are required to participate in the government’s in-house and web-based security training program under the terms of the contract. The government will provide the contractor with access to the on-line system. Annually, all contractors will complete all required security training. Required annual training includes Force Protection (FP), Information Protection (IP), Cybersecurity and OPSEC. If contract team members will be using the SIPRNet, users will also have to comply with the organizational Derivative Classification Training as a condition of access.

9.7.15 Standards of Performance

9.7.15.1 The contractor shall not employ persons for work on this contract if such employee is identified to the contractor by the Contracting Officer (CO) as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population.

9.7.15.2 Contractor employees shall wear appropriate attire with the contractor’s name/picture badge, or USAF issued civilian ID with employee’s and contractor’s name. Contractor employees may remove their ID if participating in instruction requiring physical activity.

9.7.15.3 The contractor shall not employ any person who is an employee of the U.S.

Government if employing that person would create a conflict of interest.

9.7.15.4 Contractors will comply with CCAF and EC-established Policies on Professional and Unprofessional Relationships, and will take immediate action to resolve violations of the prohibition on unprofessional relationships.

9.7.15.5 Unprofessional relationships include relationships involving faculty, staff, and students.

Whether pursued on or off duty relationships are unprofessional when they detract from the authority of superiors or result in (or reasonably create the appearance of) favoritism, misuse of office or position, or the abandonment of organizational goals for personal interests.

10. QUALITY CONTROL

10.1 Quality Control Plan (QCP)

The contractor shall be responsible for establishing, implementing, and maintaining a current QCP for web based training. The contractor shall submit a QCP with the proposal, which will identify the standards, processes, procedures, and checklists for all tasks performed. The plan shall become a compliance document after evaluation and acceptance by the CO. The contractor shall monitor quality processes and perform technical audits and reviews in accordance with the QCP to verify adherence to organizational standards, processes, and procedures. Changes to the QCP during contract performance shall be submitted to the CO for acceptance not later than 10 calendar days prior to any changes being affected by the contractor.

The QCP will describe, at a minimum, the inspection system used to cover all services listed in the Services Summary (refer to Section 2). The description will include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors. Areas will include, but are not limited to, in-progress training, reviewing documentation, utilizing student critiques, questioning personnel on instructional techniques, review of safety standards and procedures, review of courseware drafts, and review of finalized courseware. The QCP will describe the records to be kept to document inspections and corrective or preventive actions taken.

The QCP shall include a random drug-testing program for all contractor personnel assigned to this contract. The contractor shall notify the CO and COR in the event of a positive drug test on any contractor personnel assigned to this contract at any time during the performance period of this contract. The contractor will provide a quarterly report to the CO and COR with the number of random drug test conducted in the previous quarter.

10.2 The QCP and documentation

Shall be kept and made available to the Government, upon request, throughout the contract performance period and for the period after contract completion until final settlement of any claims under this contract.

10.3 Records, Files, and Documents

All developed and or updated training products, physical records, source files, documents and work papers, provided and/or generated by the Government and/or generated for the Government in performance of this PWS, maintained by the contractor which are to be transferred or released to the Government or successor contractor, shall become and remain Government property and shall be maintained and disposed of IAW AFMAN 33-363, Management of Records; AFI 33-364, Records Disposition – Procedures and Responsibilities;

the Federal Acquisition Regulation, and/or the Defense Federal Acquisition Regulation Supplement, as applicable. Nothing in this section alters the rights of the Government or the contractor with respect to patents, data rights, copyrights or any other intellectual property or proprietary information as set forth in any other part of this PWS or the Application Services contract of which this PWS is a part (including all clauses that are or shall be included or incorporated by reference into that contract).

10.4 Protection of System Data & OPSEC Information

Unless otherwise stated in the PWS, the contractor shall protect system design-related documents and operational data whether in written form or in electronic form via a network in accordance with all applicable policies and procedures for such data, including DoD Regulation 5400.7-R and DoD Manual 5200.01(v1-v4) to include latest changes, and applicable service/agency/combatant command policies and procedures. The contractor shall protect system design related documents and operational data at least to the level provided by Secure Sockets Layer (SSL)/Transport Security Layer (TSL)-protected web site connections with certificate and or user ID/password-based access controls. In either case, the certificates used by the contractor for these protections shall be DoD or IC approved Public Key Infrastructure (PKI) certificates issued by a DoD or IC approved External Certification Authority (ECA) and shall make use of at least 128-bit encryption. The contractor shall be responsible for safeguarding military information as outlined by the JB MDL Commander. Contractor personnel will not take photographs of military facilities, equipment or personnel unless cleared through the proper channels.

10.5 Software License Management

If developing…