PWS VEHICLE MAINTENANCE SUPPORT SERVICES - 4 AUG 2025.pdf

PERFORMANCE WORK STATEMENT (PWS) FOR BASE VEHICLE

MAINTENANCE AND OPERATIONS SERVICES

Table of Contents

• Section 1: Overview

• Section 2: General Information

• Section 3: Description of Requirement

• Section 4: Service Summary

• Appendix A: Workload Data

• Appendix B: Contract Data Required Reports

• Appendix C: Government Furnished Property/Materials/Equipment

• Appendix D: Special Training, Certification, or Licensing Requirements

• Appendix E: Publications

• Appendix F: Acronyms

Section 1: Overview

This Performance Work Statement (PWS) outlines the requirements for base vehicle maintenance and operations services at the Mississippi Air National Guard (MSANG) Combat Readiness Training Center (CRTC) in Gulfport, MS. The contractor shall provide all necessary resources, except as specifically identified as Government Furnished, to ensure efficient and effective vehicle maintenance and operations in support of the MSCRTC mission. This includes, but is not limited to, management, maintenance (scheduled and unscheduled), repair, and dispatch services for a fleet comprising light, medium, and heavy-duty vehicles, aerial and material handling equipment, construction, refueling, and emergency vehicles.

Section 2: General Information

2.1. Scope:

The contractor shall furnish all personnel, supervision, and quality control, except as specified in Appendix C (Government Furnished Items), to perform vehicle operations and maintenance services as defined in this PWS.

2.2. Background:

The Mississippi Air National Guard Combat Readiness Training Center (MSCRTC) requires vehicle maintenance and operations services for its fleet of vehicles to support its mission of providing a realistic, year-round, and joint training environment for all branches of the Department of Defense and the Coast Guard. The MS ANG CRTC Air National Guard Base Vehicle Management provides effective management, receipt, assignment, accountability, operation, transfer, inspection, and maintenance services for the base vehicle fleet, tenant organization vehicles, selected registered and non-registered equipment, and transient vehicles. Vehicles assigned are a combination of in-house government-owned vehicles and limited GSA leased vehicles. GSA vehicle servicing and maintenance shall be accomplished In Accordance With (IAW) GSA policy defined in the GSA packet maintained in each GSA-leased vehicle. Services include providing minor, major, unscheduled, scheduled, and preventive maintenance services for the government non-leased vehicle fleet, using in-house, contract and warranty services; performing on-base and local area mobile maintenance services; maintaining maintenance records; providing analysis and reports using On-line Vehicle Interactive Management System (OLVIMS)-Dispatch, the Defense Property Accountability System (DPAS) and Defense Logistics Agency (DLA) Enterprise External Business Portal (EEBT) link, and providing materiel support through government and commercial vendors and agencies. The contractor (CONTRACTOR) shall comply with Air Force Instructions (AFIs), all federal, state, and local laws in the performance of this Performance Work Statement (PWS).

2.3. Period of Performance (PoP):

The period of performance includes one base period of 12 months and two (2) 12-month option periods. For a total of 36 months if all options are exercised.

2.4. Place of Performance:

Services shall be performed at the Mississippi Combat Readiness Training Center, 4715 Hewes Ave, Gulfport, MS 39507-4324, Buildings 75 and 145. Teleworking is not authorized.

2.5. Hours of Operation:

The contractor shall provide uninterrupted services between 0700 and 1630 hours, Monday through Friday. The contractor is responsible for coverage on weekends or nights to cover exercises or Visiting Units if military personnel are unavailable. In addition to these standard hours, the contractor may be required to work additional hours on nights and weekends to meet customer needs. These instances are estimated to occur 7 to 10 times per calendar year, with each occurrence lasting between 2 and 6 hours.

2.6. Recognized Holidays:

The contractor shall not perform services on the following U.S. holidays:

• New Year’s Day (January 1st)

• Martin Luther King, Jr.’s Birthday

• President’s Day

• Memorial Day

• Juneteenth Day

• Independence Day (July 4th)

• Labor Day

• Columbus Day

• Veteran’s Day (November 11th)

• Thanksgiving Day

• Christmas Day (December 25th)

2.7. Quality Management:

2.7.1. Quality Control (QC):

The contractor shall develop, implement, and maintain an effective Quality Control Plan (QCP) to ensure services comply with this PWS. The QCP must include procedures to identify, prevent, and correct defective services, ensuring they do not recur. The QCP serves as the contractor's method for ensuring work complies with contract requirements.

As a minimum, the contractor shall develop QC procedures that address the areas identified in Section 4 Service Summary. A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

2.7.2. Quality Assurance (QA):

The Government will assess the contractor's performance according to the Quality Assurance Surveillance Plan (QASP). The QASP outlines the Government's methods for verifying contractor performance against established standards, including surveillance frequency and acceptable quality levels or defect rates.

2.8. Security Requirements:

2.8.1. General Security:

The contractor shall comply with all applicable installation/facility access and local security policies and procedures, obtainable from the Contracting Officer’s Representative (COR). The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.8.2. Common Access Card (CAC) Requirements:

2.8.2.1. CAC Issuance:

In accordance with Department of Defense Manual (DoDM) 1000.13-M-V1, DoD Identification (ID) Cards, January 23, 2014, initial issuance of a CAC requires, at a minimum, the completion of an Federal Bureau of Investigation (FBI) fingerprint check with favorable results and submission of a National Agency Check with Inquiries (NACI) (or investigation approved in Federal Investigative Standards) to the Under Secretary of Defense for Intelligence (USD(I)) approved investigative service provider. The issuance of a CAC will be based on four criteria: (a) eligibility for a CAC; (b) verification of DoD affiliation from an authoritative data source; (c) completion of background vetting requirements according to the Federal Information Processing Standards Publication 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, August 2013, and DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), April 3, 2017, and (d) verification of a claimed identity. Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2, or the Trusted Associate Sponsorship System (TASS).

2.8.2.2. HSPD-12 Background Investigation Requirements:

The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process.

The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

2.8.2.3. Trusted Associate Sponsorship System (TASS):

The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If an FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

• The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA).

• The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a USER ID and password, via email, to the FSO. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://www.dmdc.osd.mil/tass/. The FSO or contractor employee shall follow up to ensure that the TA is processing the request.

• The Government will inform the contractor's applicant, via email, of one of the following:

o Approval: Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

o Rejection: The Government, in separate correspondence, will provide reason(s) for rejection.

o Return: Additional information or correction to the application required by the contractor employee.

• The contractor shall maintain records of all approved and rejected applications.

2.8.2.4. CAC Verification:

At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by SSN and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification." Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

https://www.dmdc.osd.mil/tass/ http://www.dmdc.osd.mil/rsl/

2.8.2.5. CAC Return:

The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the

TA/COR.

2.8.2.6. CAC Management:

The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

2.8.3. Communications Security/Information Technology (COMSEC/IT) Security:

All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

2.8.4. Use of Government Information Systems (IS):

Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infrastructure (AEI).

Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

• Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

• Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training (http://jko.jten.mil/courses/atl1/launch.html).

http://jko.jten.mil/courses/atl1/launch.html

• Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

• Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

• Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

2.8.5. Protection of Personally Identifiable Information (PII):

The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

2.8.6. Training Requirements:

2.8.6.1. AT Level 1 Awareness Training (AT):

All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete Level 1 AT within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training. Level 1 AT is available at https://jko.jten.mil/courses/atl1/launch.html.

2.8.6.2. Information Assurance (IA)/Information Technology (IT) Training:

All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter. All contractor employees performing services involving IA/IT functions shall comply with DoD requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance. In accordance with DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2, contractor employees performing Information Assurance Technical (IAT) functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

https://jko.jten.mil/courses/atl1/launch.html

2.8.6.3. OPSEC Training:

In accordance with AFI 10-701, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://golearn.adls.af.mil .

2.8.7. Classified Information:

The contractor shall comply with Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements. This clause applies to contracts that involve access to information classified “Confidential,” “Secret,” or “Top Secret,” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and applicable updates/changes.

2.9. Physical Security:

The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

2.9.1. Key Control:

NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. The contractor shall include procedures covering key control in the QCP.

Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

• In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks;

however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

• The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the https://golearn.adls.af.mil/ opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

2.9.2. Lock Combinations:

The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

2.10. Special Qualifications:

The contractor shall ensure all employees possess all required certifications for operating all vehicles listed in the Motor Vehicle Record (MVR); formerly referred to as the Vehicle Authorization Listing (VAL). It is the contactors responsibility to ensure certifications are complete to move equipment over base and public access roads and highways. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information.) (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.)

2.11. Contract Management:

2.11.1. Post Award Conference/Periodic Progress Meetings:

The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

2.11.2. Contract Manager (CM):

The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

2.11.3. Identification of Contractor Employees:

Contractor personnel will not be required to obtain and wear badges, or wear specific uniforms in the performance of this contract. Contract personnel shall always maintain proper personal protective equipment, provided by the contractor, as well as professional attire for the performance of maintenance duties. Specialized safety equipment, such as welding masks, will be provided. All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

2.11.4. Combating Trafficking in Persons:

The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.11.5. Contractor Manpower Reporting Application (CMRA): This does not apply to this acquisition.

2.11.6. Data Rights:

The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

2.11.7. Organizational Conflicts of Interest (OCI):

The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.12. Installation Regulations:

Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

The contractor’s employees shall become familiar with and obey the regulations of the installation including fire, traffic, safety and security regulations while on the installation.

Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

Section 3: Description of Requirement

This section details the specific tasks and services required under this contract. The contractor shall perform the following functions:

3.1. Vehicle Maintenance and Operations:

The contractor shall provide overall program management and operation of the vehicle maintenance section for all assigned vehicles listed in the MVR under account code 377JV.

This includes General Vehicle Maintenance, Special Purpose Vehicle Maintenance, Material Handling Equipment Maintenance, Refueling Vehicle Maintenance, and Emergency Vehicle Maintenance. In addition to the mechanic work to be performed, the contractor shall provide tire shop services to include inspection, repair, replacement and assistance in changing tires not covered in the operator care program. The contractor shall use tire control procedures IAW TO 36-1-191, AFI 24-302, and AFI 23-101. New tires for all government owned vehicles will be procured from the most economical source in coordination with government personnel. Government personnel will be responsible for all acquisition of supplies and services. Maintenance shall be categorized in two ways:

scheduled and unscheduled.

3.2 Service Requirements

3.2.1. Vehicle Maintenance Management:

The CONTRACTOR shall provide management to accomplish Vehicle Maintenance services as required in this PWS. A Manager or Team Lead for the CONTRACTOR shall be on site at all times work is being performed.

3.2.2. Maintenance/Production Control:

The CONTRACTOR shall provide workload management to designate the workload of the vehicle maintenance shop and wing vehicle fleet IAW AFI 24-302, Vehicle Management.

Contractor responsibilities include, Monitor and manage repetitive maintenance, warranty, contract, and authorized repairs. Review work plans, Vehicle Historical Record and DPAS Maintenance & Utilization (M&U) for repetitive maintenance. Decides whether the repair is covered by a new vehicle warranty or a previous contract, or other parts warranty, ensure economical repair of all vehicles, open and close maintenance work orders.

3.2.3. Vehicle Maintenance:

The CONTRACTOR shall provide vehicle maintenance on all vehicles listed in Government Vehicle Master List included in this performance work statement. Vehicles included have gasoline and/or diesel engines as well as related vehicle systems such as electrical, air conditioning, braking, and Refueling Maintenance Pumping Systems.

3.2.4. Emergency Vehicle Maintenance:

The CONTRACTOR will ensure emergency vehicle mechanics have at a minimum, Level II qualifications, IAW National Fire Protection Association (NFPA) 1071, Standard for Emergency Vehicle Technician Professional Qualifications. This individual or individuals performs inspections, maintenance, diagnosis, repair, and performance testing on emergency response vehicles (Fire Truck/Ambulance) and who, by possession of a recognized certificate, professional standing, or skill, has acquired the knowledge, training, and experience and has demonstrated the ability to deal with issues related to the subject matter, the work, or the project. Additional qualifications can be identified by schooling, training, experience, and recognized certification programs, such as those administered by Automotive Service Excellence (ASE), Emergency Vehicle Technician Certification Commission, Inc., or other equivalent certifying agencies and have a minimum of three years’ experience.

3.3. Maintenance Requirements:

3.3.1. General Requirements:

The CONTRACTOR shall provide scheduled and unscheduled vehicle and equipment maintenance and repair services for MSCRTC. Services shall include inspections (including Time Compliance Technical Orders (TCTOs), Service Bulletins (SBs), One Time Inspections (OTIs), etc.), servicing, major and minor repair of vehicles and equipment accounted for in DPAS. The CONTRACTOR shall maintain MC rates for the vehicle fleet IAW AFI 24-302.

Scheduled maintenance is accomplished IAW TO 36-1-191, which provides maintenance frequencies. Other services shall include, but not be limited to performing an acceptance inspection or serviceability inspection and processing vehicle for service or disposition.

3.3.2. Technical Order (TO) Publications:

The CONTRACTOR shall use the Enhanced Technical Information Management System (ETIMS) in order to access updated vehicle/equipment information.

3.4. Maintenance Variants:

3.4.1. Unscheduled Maintenance:

The CONTRACTOR shall complete an AF Form 4355, Vehicle Incoming Inspection, each time a vehicle is processed into Vehicle Maintenance. It is filed with corresponding DPAS work order upon completion of maintenance. Reference AFI 24-302. The CONTRACTOR OR FM&A shall then generate the DPAS work order, the CONTRACTOR will perform work, and notify customer for pick-up. This work includes repairing or replacing parts, assemblies, sub-assemblies and components IAW AFI 24-302. The CONTRACTOR may have to fabricate parts when required and perform body, glass, upholstery and structural repair.

COR approval is required for exceeding the One Time Repair Limit (OTRL) IAW AFI 24-302 and TO 36-1-191.

3.4.2. Scheduled Maintenance:

The CONTRACTOR shall perform scheduled maintenance to include Preventative Maintenance and Inspection (PM&I) and Special Inspections based on the DPAS schedule IAW TO 36-1-191 and AFI 24-302. An AF Form 4354, PM&I is used in conjunction with applicable manufacturer’s inspection requirement during the scheduled PM&I and will be filed with the DPAS work order IAW AFI 24-302. The CONTRACTOR shall request a scheduled maintenance listing from the FM&A monthly, for vehicles and vehicular equipment that require PM&I/schedule maintenance due by date IAW TO 36-1-191. The CONTRACTOR shall verify, schedule and/or complete all schedule maintenance due by date. Additionally, all schedule maintenance due by mileage/hours will be completed/scheduled within four duty days of DPAS notification; i.e. REQUESTED auto work order opened.

3.4.3. Mobile Maintenance:

Upon receipt of request for mobile maintenance, the CONTRACTOR shall determine validity, and if valid, respond to the request IAW AFI 24-302. If parts are needed, the CONTRACTOR shall request the Government provide required parts, recover the vehicle, schedule repair and complete the repair. All attempts shall be made to accomplish the required work at the breakdown site.

3.5. Operator Care Maintenance:

The CONTRACTOR shall provide operator care maintenance required by the operator care program for all vehicles assigned to the CONTRACTOR IAW AFI 24-302.

3.6. Recovery Service (Wrecker):

Upon receipt of customer request, the CONTRACTOR shall confirm request, determine retrieval equipment and materials needed, and provide services IAW AFI 24-301. The CONTRACTOR shall provide written procedures for notification and a listing of on-call mechanics and driver (optional) to the CO and COR.

3.7. Tools and Equipment (Specialized):

Specialized tools and equipment are tools used for special applications in specific vehicle repair and maintenance. Government-owned specialized tools and equipment shall be calibrated IAW TO 00-20-14 and AFI 24-302.

3.8. Tires:

The CONTRACTOR shall provide tire shop services to include inspection, repair, replacement and assistance in changing tires not covered in the operator care program.

The CONTRACTOR shall use tire control procedures IAW TO 36-1-191, AFI 24-302, and AFI 23-101.

3.9. Limited Technical Inspections (LTIs):

3.9.1. Deployments:

The CONTRACTOR shall perform an LTI and accomplish repairs on general and special purpose vehicles and material handling equipment identified to deploy. The CONTRACTOR shall prepare duplicate Vehicle Historical Records IAW AFI 24-302, TO 36-1-191 and MSCRTC Installation Deployment Plan (IDP). Historical record, if required, will be placed inside the vehicle.

3.9.2. Process LTIs:

The CONTRACTOR shall ensure vehicles requiring an LTI for acceptance, disposition action, and repair decisions are processed within 10 duty days of requirement and provided to the COR. LTIs for shipping must be completed as soon as practical in order to meet Redistribution Order (RDO) requirements IAW AFI 24-302 and TO 36-1-191.

3.10. Accountability:

3.10.1. Parts:

The CONTRACTOR shall account for all parts by entering data into DPAS. The CONTRACTOR shall ensure accountability of all parts waiting to be installed or still on-order, update parts locations and associated data elements IAW applicable DPAS M&U and Warehouse Playbooks and 441 VSCOS guidance.

3.10.2. Shop Stock:

The CONTRACTOR shall maintain the inventory of Government owned items such as oil filters, air filters and daily use Hazardous Material (HAZMAT) items. The CONTRACTOR shall maintain all parts IAW AFI 24-302 and AFI 32-7086, Hazardous Material Management and enter low cost shop consumption and stock data into DPAS.

3.10.3. Bench Stock:

The CONTRACTOR shall complete bench stock inventory IAW AFI 24-302.

3.11. Maintenance Programs:

3.11.1. TCTO Program:

The CONTRACTOR shall complete all applicable TCTOs, Commercial Recalls, SBs and OTIs as part of the TCTO program to include accomplishing other required inspections applicable references and manufacturer’s specifications/requirements IAW but not limited to AFI 24-302 and TO 36-1-191. TCTO, SB and OTI actions will be completed as soon as possible, before the required completion date.

3.12. Reports:

The CONTRACTOR shall provide monthly activity reports to the COR at the end of each month.

3.13. Mission Capability (MC) Rates:

The focus should be on the quality of maintenance performed. Use the approved vehicle MEL as a gauge to develop maintenance priorities and establish in-house MC rate goals.

Established goals will be thoroughly briefed and approved by the commander. The MC rate will be maintained above 75%. When degraded due to fire truck/refueler downtime the needs of the wing/base are given priority to avoid unnecessary vehicle downtime and increase MC time by providing service within the shortest turn-around time possible.

3.14. Vehicle Dispatch:

3.14.1. Vehicle Operator/Licensing:

The contractor shall validate and assign trainers in OLVIMS-Dispatch that have been appointed by

3.14. Vehicle Dispatch:

3.14.1. Vehicle Operator/Licensing:

The contractor shall validate and assign trainers in OLVIMS-Dispatch that have been appointed by organization commanders. Government Motor Vehicles (GMV) requiring additional training/certification from using organization will be processed IAW AF24-301.

The contractor shall provide guidance and manage the licensing program as outlined in AFI 24–301.

3.14.2. Fleet Wash Facilities:

The contractor shall maintain the fleet wash facility IAW accepted industry practices, and comply with state, local and federal environmental policies and procedures.

3.14.3. Training / UDI Fleet:

Upon receipt of customer request, the contractor shall provide Training / UDI Fleet IAW AFI 24-301 and AFI 24-302. The contractor shall ensure the appropriate vehicles are issued for the request and allow only operation within the POD approved by the Director of Support at the MS/CRTC IAW AFI 24-301. The contractor shall obtain the written approval of the COR for dispatch of vehicles outside of the established POD. The Contractor shall ensure the information is input to the OLVIMS-Dispatch.

3.14.4. Command Vehicle Care:

The contractor shall inspect the Installation Commander’s car weekly. The Commander’s car shall be cleaned, washed, serviced weekly. Vehicle will be waxed often enough to preserve the painted finish, but at least annually IAW AFI 24-302 and TO 36-1-191. The contractor shall ensure completed work information is input to the OLVIMS-Dispatch.

3.15. Air Force IT Systems (AFITS):

3.15.1. Vehicle Dispatch:

The main system used is the On-Line Vehicle Interactive Management System (OLVIMS) Dispatch Module. Vehicle Operations/Management personnel utilize OLVIMS Dispatch to capture, schedule, and monitor vehicle dispatch requests and vehicle utilization. It also is used to track Air Force Motor Vehicle Operator Identification Cards and Driver’s Records, to include vehicle qualifications, restrictions, certifications, and violations. The CONTRACTOR will maintain requests for transportation service in the OLVIMS Dispatch Module for documenting requests for services. The CONTRACTOR will ensure proper (standard) dispatch category codes are used for each transportation service request in the OLVIMS Dispatch Module.

3.15.2. Defense Property Accountability System (DPAS):

DPAS will be used by the AF Vehicle Management community as the primary system for performing all life-cycle management functions pertaining to the ground vehicle fleet including agency owned and leased assets. After work is performed, information concerning the completed work is also entered into the system and is used to generate various reports for local and higher headquarters use. DPAS is composed of several modules which collect data on vehicle utilization, cost, and other specialized data on the base vehicle fleet that is managed and supported. The CONTRACTOR will ensure all costs expended for labor and materials necessary for maintenance and repair of Tab C assets are entered accurately into DPAS. The CONTRACTOR shall comply with operating procedures as described in DPAS M&U Playbook, LIMS-EV Vehicle View Transaction Request Tool (TRT) User’s Guide, AFI 24-301 and AFI 24-302.

3.15.3. Materiel Control:

The CONTRACTOR will ensure that parts acquisitions, consumable replenishments and tool issuing/tracking are maintained in the Warehouse module in DPAS.

Section 4: Service Summary

This section summarizes the performance objectives and standards. The Government will use this information to monitor contractor performance.

SS# Performance Objective Ref Performance Threshold

SSC01

Vehicle operator records are properly managed within the OLVIMS-Dispatch

3.14.1 1 Defect per month. Operator records are entered into OLVIMS-Dispatch with a 100% accuracy rate per entry IAW records and licensing module.

SSC03

Monitor the operator care program for fleet that will ensure vehicle documentation is properly annotated

3.5

1 Defect per month. Operator inspections are performed IAW AFI 24-302 and T.O. 36-1-191, documented on AF Form 1800 and AF Form 4427.

The forms shall be complete, accurate and correct before vehicle is accepted for maintenance.

SSC04

Wing Commander’s Vehicle Servicing

3.14.4

100% of the time. The Commander’s car shall be inspected, cleaned, washed, and serviced weekly to include waxed annually IAW AFI 24-302 and TO 36-1- 191.

SS# Performance Objective Ref Performance Threshold

SSC05

Provide a fleet wash rack(s) that is clean, serviceable and equipped with the proper vehicle cleaning supplies

3.14.2

2 Defects per month. Vehicle wash rack is kept clean with supplies on hand. If equipment malfunctions, response and corrective action shall be initiated within 1 hour.

SSC06

Establish an U-Drive It program utilizing existing vehicle fleet

3.14.3 1 Defect per month. Customer requests for vehicles shall be fulfilled based on vehicle availability, customer need and priority IAW AFI 24-301.

SSC07

Repairs to vehicles and equipment shall be accomplished to meet safety and serviceability standards

3.3.1, 3.11.1

07a. 1 Defect per month. 100% AF Form 4355 used each time asset is processed into VM. Repairs to all vehicles meet safe and serviceable standards IAW TO 36-1-191. All vehicles awaiting pick- up by user shall be inspected for job quality and completeness Vehicle is free of grease and grime generated by the accomplished repairs. Repairs meet the standard IAW TO 36-1-191. 07b. 1 Defect per month. All TCTOs, SBs, and/or directed OTIs and other required inspections that apply to the vehicle fleet shall be performed and annotated in DPAS at all times. TCTO program will be managed IAW AFI 24-302 and DPAS M&U Playbook.

SSC08

Timely performance of scheduled maintenance actions

3.4.2

95% of all scheduled maintenance accomplished prior to the DPAS scheduled due date each month.

Those due by mileage/hours scheduled/completed within four duty days each month.

SSC09

Provide vehicle recovery service fleet vehicles

3.6

95% of all vehicle recovery request responded to within one hour during duty hours and two hours during non-duty hours per month. Data will be documented accurately in OLVIMS-Dispatch 100% of the time

SS# Performance Objective Ref Performance Threshold

SSC10

Limited Technical Inspection (LTI) processing

3.9.2

LTI's for acceptance, disposition action and repair decisions will be processed within 10 duty days of requirement and provided to the COR 100% of the time.

SSC11

MC rates shall be obtained for the vehicle fleet

3.13 Fleet shall comply with the monthly average MC rate of 75%.

SSC12

Upon completion of vehicle maintenance work order, data must accurately match the data within DPAS

3.15.2 1 Defect per month. Completed work orders generated in a one month period are entered into DPAS. 100% of errors found corrected.

Appendix A: Workload Data

The following data represents the estimated workload for this contract. This information is provided for historical background only and is not a guarantee of workload quantities.

• A. Vehicle Maintenance Workload Factors (Monthly Average):

o Unscheduled Maintenance Work Orders Generated: 40 o Scheduled Maintenance Work Orders Generated: 30 o Total Work Orders Completed: 50 o Man Hours Expended For Repairs: 222 o Labor Cost For Repair: $5600 o Parts Cost For Repair: $5900 o LTI’S Conducted: 2 o New Vehicle Received: 3 / Yr.

o New Leased Vehicles: 3 / Yr.

• B. Vehicle Operations Workload Factors - 12 Months:

o UDI Support: 754 o TVO Support: 15 o Wrecker Recovery Service: 10 o Tractor Trailer Service: 15 o Forklift MHE Service: 75

• C. Government-Owned Vehicles Workload:

o GSA Leased Vehicles (Assigned to Training Fleet):

SDN CMPT 4PAX CL II: 3

TRK CRL 4X2 7 PAX: 3

TRK CRL 4X2 8 PAX: 5

TRK CRL 4X2 15 PAX: 3

o GSA Leased Vehicles (Assigned to Wing Users):

SDN CMPT 4PAX CL II (CC): 1

GOV VEHICLE MASTER LIST:

NOMENCLATURE AUTH NOMENCLATURE AUTH

BUS SURREY 23 PAX 2 TRK HI REA 30-59 FT 1

BUS SCH 25-29 PAX 4X2 DE 3 TRK MAINT 3/4TON 4X4 GED 1

BUS SCH 42-45 PAX 4X2 DE 2 TRK TK FUEL 1200GL 4X4 1

Maint Utility Del Van 12 TRAC TOW SUPPORT EQP 12

TRUCK 1/2T REG CAB 4X2 5 STAIRCASE TRUCK 1

TRK 1/2T CREW CAB 4X2 16 C-5 STAIRCASE TRUCK 1

TRK 1/2T CREW CAB 4X4 15 TRK DP 24000-33000GVW 4X2 1

TRK PU 4DR 4X4 F450 1 TRAC WHLD IW70 2

TRK STK 4X2 1T 7000 GVW 1 CLNR VAC TM SP MLTPUR AT 2

TRK S/P 4X2 10000 GVW 5 TRAC W-BACKHOE / LOADER 1

PATROL PICKUP TRUCK 3 TRK FL DED 6M-6200 PT 4

TRK TRAC 6X4 MLOX 64-72K 1 TRK FL ELEC 4M-5999 ST 1

TRK TRAC 6X4 39.5-44K GVW 2 HALVORSEN ACFT LDR 25K 1

STLR LB 20T 25 FT 1 TRK FL 10K 463L 3

STLR LB 20T 38FT 1 TRK FL 10K AT 463L 2

NOMENCLATURE AUTH NOMENCLATURE AUTH

STLR LB 50T 6W 1 TRK FIRE CRS RESCUE P-19 UHP 1

STLR VAN 30FT 12 TON 1 TRK FIRE CRS RESCUE P-23 UHP 2

TRK WRK HYD TYPE 1 32000 1 TRK WATER TANKER P-26 1

TRK WRK TILTBED 1 TRK FIRE PUMPER P-22 2

TRK FFGT HRV P-30 1 TRK TK 6000 GAL R-11 DED 8

TRK FFGT RIV P-34 1 TRAC ACFT TWG MB-2 1

TRUCK MAINTENANCE 1 TRAC ACFT TWG MB-4 2

TRK-V 16000-24000 GVW 4X2 1 TRAC ACFT TWG U-30 1

TRK V Refrgr 4X2 19000 GVW 1 M149A1 Trailer Tank Water 1

Appendix B: Contract Data Required Reports

Item

Report Title Submit To Freq PWS Reference

C01 Scheduled Inspection Maintenance Plan and Report

COR Mthly 3.4.2

Notes First submission due NLT 5 days after period of performance start date: subsequent submissions due NLT 5th calendar day of each month, current as of the end of the previous quarter

C02 List of On-Call Drivers and Mechanics with Procedures for After Hours Recalls

COR, KO As Req 3.6

Notes First submission due NLT 5 days after period of performance start date. New submission is required immediately upon making any revisions to the list. Contractor form and/or format are acceptable

C03 Limited Technical Inspection-Motor Vehicles (LTI AFTO Form 91)

COR, LIMS-EV

TRT

As Req 3.9.2

Notes

The estimated workload contained in Appendix A includes the estimated workload for this task. Notwithstanding that the effort will be performed “as required”, additional payment will not be made for this task. Prepare IAW TO 36-1-191. May be transmitted by electronic means. LTI’s shall be routed to the COR for approval.

Appendix C: Government Furnished Property/Materials/Equipment

The following property, materials, and equipment will be furnished by the Government for the contractor's use:

• Workspace (desk space, telephones, computers)

• All materials, tools, and equipment for the performance of this contract.

• Specialized tools and equipment (Government-owned specialized tools and equipment shall be calibrated IAW TO 00-20-14 and AFI 24-302)

• Specialized safety equipment, such as welding masks.

• Utilities

Appendix D: Special Training, Certification, or Licensing Requirements

• All required certifications for operating all vehicles listed in the Motor Vehicle Record (MVR).

• Emergency vehicle mechanics must have at a minimum, Level II qualifications, IAW National Fire Protection Association (NFPA) 1071, Standard for Emergency Vehicle Technician Professional Qualifications.

• Automotive Service Excellence (ASE), Emergency Vehicle Technician Certification Commission, Inc., or other equivalent certifying agencies certifications, if applicable.

Appendix E: Publications

• Air Force Instructions (AFIs) (Specific AFIs mentioned throughout the document, including AFI 24-302, AFI 23-101, AFI 24–301, AFI 32-7086, AFI 10-701)

• Technical Orders (TOs) (Specific TOs mentioned throughout the document, including TO 36-1-191, TO 00-20-14)

• National Fire Protection Association (NFPA) 1071, Standard for Emergency Vehicle Technician Professional Qualifications.

• Federal Acquisition Regulation (FAR) Clause 52.204-2, Security Requirements.

• Defense Federal Acquisition Regulation Supplement (DFARS) 224.103

• Department of Defense…