PWS-Greater Than SAT Circuits.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Managed Network & Analog/Voice Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Managed Network & Analog/Voice Services, as defined in this PWS.

1.2 Background: COARNG G6 serves the readiness needs for over 3,500 military and civilian employees and 21 locations throughout Colorado. COARNG is headquartered in Centennial, CO for all primary IT services and alternately located at FT Carson, CO for all redundancy processes. COARNG currently seeking a renewal or technology refresh of network circuits and analog phone services for fire control panel operations.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and two (2) 12-month option years.

1.4 General Information:

1.4.1 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Place and Performance of Services: Services will be available 24/7 at all locations found in attachment A. Touch labor will not be required at all sites 24/7 but the technology service offered by the performer should be available for use and on standby for support in the event of failure.

1.4.4 Place and Performance of Services: The contractor shall provide an operational 24/7 center for continuous delivery of network and voice services.

1.4.4.1 Telework: The contractor is expected to operate as national telecommunications provider. Telework is at the discretion of the company as long as a central support number is provided and continuous connection is delivered per the requirements of this PWS.

1.4.4.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.4.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.5 Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy. Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a government representative).

1.4.5.2 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.7 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR Subpart 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.8 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.9. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.10 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 Contracting Officer (KO): A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 Contracting Officer Representative (COR): An employee of the U.S. Government designated by the KO to monitor contractor performance. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.5 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.6 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.8 Quality Assurance: The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.11 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary wall or rack space within the site DMARC for hosting of the contractor service delivery equipment.

3.2 Materials: NA

3.3 Equipment: NA

3.4 Services: NA

3.5 Utilities: Wall power will be provided at all service locations to operate contractor equipment used for the deliver of service to the COARNG.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements: The contractor shall: provide symmetric fiber access with managed network services to include the option for multi carrier support at select locations to handle the data and voice requirements of the COARNG. Additionally, the offeror shall provide analog telephone service to facilitate fire panel and alarm systems.

See Attachment A for detailed requirements for all COARNG service locations and backend delivery requirements.

5.1 Public Access Ethernet with Managed Network Services (MNS)

5.1.1 Service Description

5.1.1.1 Public access ethernet with managed network services is a combination of public access circuits and provider managed technology to deliver network access designed to meet customer demands. Access circuits can be either fiber, broadband, cellular, satellite or a combination of access arrangements that can deliver private ethernet access, internet access or both leveraging technologies. Managed Network Services (MNS) enables an agency to obtain design and engineering, implementation, management, and maintenance services for agency networks. MNS provides the necessary technical and operational capabilities that ensure the availability and reliability of agencies’ increasingly complex networks.

5.1.1.2 The offeror shall price all Access and NMS for the locations with the desired backend transport and bandwidth as found in Attachment A Tab NMS.

5.1.2 Technical Requirements

5.1.2.1 the contractor shall provide access circuits should leverage SD-WAN or similar technology to handoff to two separate customer networks. The first being a private layer 2 ethernet network to support a hub and spoke WAN topology. The second being layer 3 accessible to the public internet that can support Cisco Meraki MX equipment. The bandwidth split of the two access connections should at minimum be a 50 to 50 split of the primary circuit. Additionally, each layer 3 handoff should include a /29 public IP space to be utilized by the customer.

5.1.2.2 The provider solution shall at select sites annotated in Attachment A Tab NMS offer multicarrier redundancy via broadband and low earth orbit satellite connection. Failover and redundancy should be seamless to the customer equipment and should be customizable to support the customer primary network.

5.1.2.3 Managed Power Distribution Unit (PDU)

Supplier must provide as a component of its MNS solution a customizable algorithm that can accurately detect when an issue with a circuit or network edge device arises.

• Delivered as a Managed Network Service for ongoing technical support, updates, trouble ticket generation, and portal access for management, control and remote access

• Detects AC power draw from connected devices allowing visibility into connected equipment power utilization

• Provides final emergency notifications to underlying access provider and customer in the event of commercial power outage

• Scalable service must allow additional power ports from add-on modules that connect to each other to ensure proper port density, for both AC power and LAN ports

• The component needs to have the capabilities of an internal battery to notify the managed network service provider that it is having primary power failure to start trouble ticketing and troubleshooting notification process

• The managed network service provider must have the capabilities to create an API between the Colorado Army National Guard ticketing platform and the providers ticketing platform.

5.1.2.4 MNS Functional Requirements

• MNS service must provide active network monitoring, alerting and support – capable of initiating proactive ticketing for managed WAN circuits to automate troubleshooting and has the ability to provide proactive alerts and notifications in all instances

• Alert notifications are user-specified customizable parameters and can be delivered text, email, and/or within included MNS device portal

• Portal for enhanced visibility into service and performance allowing per-port monitoring and customization.

• MNS service must have the ability to establish an Application Programming Interface (API) to customer trouble ticketing system

5.2 Mobile Network Service

5.2.1 Service Description: Mobile Network Service is a provider managed solution that can extend the carrier network via multiple modes of transport such as cellular, hardline public ethernet or satellite. The intent of a mobile network is for the customer to deploy a connection on a temporary basis to extend its private network support events such as domestic operations, conferences or remote training exercises.

5.2.2 Technical Requirements

5.2.2.1 Th contractor shall provide mobile routers configured to tie into carrier network to reach the customer hub site. The method used for backend transport should be 5G cellular and low earth orbit satellite. Additionally, the equipment should be able to hand off two connections one to the private layer 2 network and one to the layer 3 public internet access network.

5.2.2.2 The offeror shall price all access charges for the mobile sites with the desired backend transport and bandwidth as found in Attachment A Tab Mobile.

5.3 Analog Telephone Service

5.3.1 Service Description Plain old telephone service (POTS), or plain ordinary telephone service, is a retronym for voice-grade telephone service employing analog signal transmission over copper loops. This technology is legacy and be provided through various methods leveraging technology today.

5.3.2 Technical Requirements

5.3.2.1 The Colorado Army National Guard still supports multiple fire alarm control panels that only utilize legacy RJ11 analog connectors to reach the public switched telephone network. The provider solution must support RJ11 handoff suitable for fire alarm control panels. The offeror shall price all POTS replacements per Attachment A Tab Voice.

5.3.2.2 POTS Replacement must be a premises-based solution and shall include a Class 5 Central Office softswitch that supports traditional analog lines, including ones that are not compatible with other SIP-based or wireless solutions.

5.3.2.3 Provider solution should be based on leveraging provided IP circuits and dual cellular redundancy. Cellular redundancy bust be from two unique carriers.

5.3.2.4 Service must be VLAN capable and include Edge-to-POP voice encryption.

5.3.2.5 The technology shall meet or exceed national, state and local building and fire codes and must be approved for Life Safety applications, including fire and burglar panels, elevators and other alarm systems. Further, the technology must be permitted under National Fire Protection Association (NFPA) 72 as a Managed Facility-based Voice Network (MFVN) and shall be listed and approved for use as MFVN by recognized fire code authorities. POTS Replacement Service must support Alarm Protocol Relay for latency sensitive applications in hard-to-serve areas.

At a minimum, the POTS Replacement Service must comply with the following:

· Restriction of Hazardous Substances in Electrical and Electronic Equipment (RoHS)

· Payment Card Industry (PCI)

· Health Insurance Portability and Accountability Act (HIPAA)

· FirstNet certified for secure public safety networks

· Underwriters Laboratories (UL):

· UL 62133

· UL 62368

5.3.2.6 Service enabling equipment must have battery backup capable of no less than eight (8) hours usage time and no less than twenty-four (24) hours stand-by time. Battery should have an audible and/or visible no-charge alert and notification system.

5.3.2.7 Supplier must provide customer access to a Web-based Portal that provides real-time accurate monitoring of device status, call detail activity, and fax transmissions. At a minimum, the Portal/monitoring system must be able to generate notifications for network-status, power loss, battery status, and environmental conditions.

5.4 Additional Support Services & Equipment

5.4.1 The contractor shall provide ancillary items such as shipping, inside wiring dispatches, support of location moves, addition hardware if needed, or any other items required to deliver quality service. Supplier should provide a list of expected unit prices for any items that may fall into this category to support budgetary estimates. This line will not exceed $15,000 of spend for the base year and not exceed $5,000 on the pursuing option years unless modified by the contract.

5.5 Pricing Information

5.5.1 All interested contractors shall utilize the provided pricing template Attachment A when responding to the solicitation. Pricing for each service type will include the monthly rate and annual rate for each required service area. All pricing will be summarized on the summary tab to include option year pricing.

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar or http://farsite.hill.af.mil/

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or http://farsite.hill.af.mil/

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 http://www.esd.whs.mil/Directives/issuances/dodm/

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

http://www.dtic.mil/whs/directives/corres/pub1.html

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors

03/07/2014 http://www.apd.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 190-13

The Army Physical Security Program 02/25/2011 http://www.apd.army.mil/ProductMaps/PubForm/AR.aspx

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDD 5400.11 Department of Defense Privacy Program 10/29/2014 http://www.dtic.mil/whs/directives/corres/dir.html#

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 http://www.dtic.mil/whs/directives/corres/pub1.html

DoDD 8140.01 Cyberspace Workforce Management

DoD 8570.01-M Information Assurance Workforce Improvement Program

AR 25-2

Information Assurance

AR 530-1

Operations Security

DoD 5220.22-M National Industrial Security Program Operating Manual 02/28/2006 (Change 2: 05/18/2016)

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b)

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification

DD 441

Department of Defense Security Agreement

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.1.2.1 Access circuits supporting operational customer network

This allows for 3.65 days of outage time to any one site which is bellow the industry standard COARNG Network Team will continually monitor the carrier connection with automated tools and submit unresolvable network outages to the COR for escalation.

5.2.2.1 Operational Mobile Network

This allows for 3.65 days of outage time to any one site which is below the industry standard COARNG Network Team will continually monitor the carrier connection with automated tools and submit unresolvable network outages to the COR for escalation.

5.3.2.1 Operational Analog voice systems

This allows for 3.65 days of outage time to any one site which is below the industry standard COARNG Network Team will continually monitor the carrier connection with automated tools and submit unresolvable network outages to the COR for escalation.

5.4.1 Delivery of support related functions

TECHNICAL EXHIBIT 2

Deliverables Schedule

5.1.2.1 Access circuits, carrier equipment installed and provisioned to customer sites listed in Attachment A

5.2.2.1 Mobile Network Equipment

5.3.2.1 Analog voice equipment installed and provisioned

5.1.2.3 Managed Power Distribution Equipment Installed and Provisioned

5.1.2.4 Access to the customer portal to COARNG Network Personal