PWS for Laundry Cleaning Services.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Laundry and Cleaning Services (August 2026)

1.0 General:

1.1 Scope: This is a non-personal services Contract. The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished Property, to perform laundry and cleaning services, as defined in this PWS.

1.1.1 Objectives: To provide full-service laundry and cleaning services on an on-call basis for D, CO, 223rd RTI, Regional Training Site – Maintenance (RTS-M).

1.2 Background: This Performance Work Statement (PWS defines the requirements for laundry and cleaning services for D Co, 223rd RTI (RTS-M). The contractor shall provide laundry services for linen within a schoolhouse setting and cleaning services for one building. The goal is to provide hygienically clean linen that consistently meets or exceeds customer expectations. All services must comply with Healthcare Laundry Accreditation Council (HLAC) standards, as well as guidelines from the Centers for Disease Control (CDC), Occupational Safety and Health Administration (OSHA), and other applicable government agencies.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and 4 Option Years of 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services at Camp Roberts, CA between the hours of 0800-1600 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings

1.4.1.1 The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day

1.4.2.6 Independence Day

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 Failure to comply with these requirements may result in withholding final payment.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 10 calendar days after contract start date and within 10 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 10 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 10 calendar days of contract award and within 10 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR, within 10 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 The contractor shall be responsible for the proper handling and safeguarding of Controlled Unclassified Information (CUI) as required in the performance of this contract. In accordance with DFARS Clause 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting, the contractor must implement the security requirements specified in NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations. As part of the solicitation process, and in line with DFARS Provision 252.204-2019, NIST SP 800-171 DoD Assessment Requirements, acquisition officials will follow the procedures outlined in DFARS 204.73. This includes verifying that the vendor has a current NIST SP 800-171 summary level assessment score posted in the Supplier Performance Risk System (SPRS). For award, this assessment must be a medium or high-level assessment with a score of 110 or higher, as described in the NIST SP 800-171 DoD Assessment Methodology. Should the offeror's score not meet these criteria, the Government will include DFARS Clause 252.204-7020, NIST SP 800-171 DoD Assessment Requirements, in the contract and require the submission of the contractor's System Security Plan (SSP) and any associated Plans of Action and Milestones (POA&M) for full NIST SP 800-171 verification and assurance by Army security officials.

1.4.6 Physical Security The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract: NONE. Comment by Zaharopoulos, Elizabeth W CIV NG CAARNG (USA): Giving the linen sets to the KTR to clean does not meet the definition of True GFP. True GFP is when we give the KTR something (think a laptop for simplicity sake) and we require them to sign for it and put it on their hand reciept. We are not doing that here. Therefore, No GFP. Comment by Nunez, Viviana E SFC USARMY NG CAARNG (USA): Ahhh ok, thank you

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E)

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

5.0 Requirements.

5.1 General. The contractor shall provide laundry and cleaning services. Linen will be picked up from BLDG 6428, 6004, 6108, and 6109 within 1 day of COR notification. Building 6004 shall be cleaned within 48 hours upon COR notification The Contractor shall provide courteous and responsive customer service, addressing customer inquiries and concerns promptly and professionally. The Contractor shall respond to all inquiries within two hours of receipt.

5.1.1. Requirements for Laundry. The Contractor shall provide full-service laundry processing, including but not limited to:

5.1.1.1. Collection/Pick up: Collection of laundry from designated locations according to a pre-arranged schedule.

5.1.1.2. Sorting: Separation of laundry items by color, fabric type, and washing instructions.

5.1.1.3. Washing: Washing laundry items using appropriate detergents, water temperatures, and wash cycles based on fabric care labels.

5.1.1.4. Drying: Drying laundry items using appropriate dryer settings based on fabric care labels.

5.1.1.5. Folding: Folding laundry items neatly and consistently.

5.1.1.6. Packaging: Packaging clean laundry in a clean, presentable manner (e.g., plastic bags, reusable laundry bags).

5.1.1.7. Delivery/Return: Returning clean laundry to the customer/designated location according to the agreed-upon schedule.

Lost/Damaged Item Handling: Procedure for handling lost or damaged items (see Section 5.4

5.2. A Linen Set will consist of the following (approximate 12 lbs):

5.2.1. Industry standard for Linen Laundry Service.

5.2.1.1. Cleanliness: All laundry items shall be thoroughly cleaned, free of visible stains and odor-free. All laundry items shall be inspected and stain pre-treatment applied on an as-needed basis.

5.2.1.2. Fabric Care: Laundry items shall be washed and dried according to fabric care labels to prevent damage (shrinkage, fading, etc.). Items must be thoroughly dried to prevent mildew.

5.2.1.3. Sorting Accuracy: Laundry items shall be sorted accurately to prevent color bleeding or damage. Accuracy rate of 99% or higher.

5.2.1.4. Folding Quality and Organization: Laundry items shall be folded neatly and consistently. Hanging shall be performed without wrinkles or damage. Linens should be stacked by type and size for easy access and inventory control.

5.2.1.5. Delivery Timeliness: Pick-up and delivery shall be performed on schedule, with notification of any delays 30 minutes prior. On-time delivery rate of 95% or higher.

5.3. Requirements for Cleaning Service: The Contactor shall provide cleaning services within 48 hours of COR notification. BLDG 6004 consists of up to 15 rooms, 1 laundry room, front foyer entry, and upper and lower hallways. Each room has a living room area, bedroom, walk in closet and a bathroom with shower. Comment by Zaharopoulos, Elizabeth W CIV NG CAARNG (USA): Any restrooms? Does each room have a private restroom? Showers?Tubs? This is all information a KTR will need to know to adequately price the contract. Comment by Nunez, Viviana E SFC USARMY NG CAARNG (USA): Yes, each room has its own bathroom and the bathrooms have showers.

5.3.1 Performance Standards

5.3.1.1. Turnaround time. Standard turnaround time shall be 48 hours for linen. Rooms will be cleaned ithinone day. . The average amount of room that will need to be cleaned is 10 rooms at one time.

5.3.1.2. The room cleaning will consist of but not limited to the generally accepted industry standards of quality of cleanliness, finish, and appearance to include bed-making using the Linen Set provided. The restroom facilities shall be disinfected to industry standards. All hard-floor surfaces shall be swept and mopped to ensure a debri-free floor and are properly disinfected/cleaned. All carpeted flooring shall be thoroughly vacuumed. No visible dirt, hair, or stains on floor. All surfaces in the room shall be dusted, mirrors wiped down and windows as needed. All refuse receptacles shall be emptied and re-lined. Comment by Zaharopoulos, Elizabeth W CIV NG CAARNG (USA): Do they need to clean windows/mirrors Comment by Nunez, Viviana E SFC USARMY NG CAARNG (USA): Yes, I’ll add it Comment by Nunez, Viviana E SFC USARMY NG CAARNG (USA): I added mirrors need to be wiped down and windows as needed. I'm referring to window smudges to a full fledged cleaning because I think that’s a completely different service.

Customer Service:

5.3. Deliverables

The primary deliverables of this service will be clean, folded laundry items, timely pick-up and delivery, accurate inventory of items processed, prompt response to customer inquiries, and documentation of any lost or damaged items.

5.4 Acceptance Criteria & Issue Resolution

5.4.1. The COR will address any issues within 5 business days of receiving the initial work. The COR will complete the resolution ticket with a detailed description of the required rework. Include any supporting documentation (photos, measurements, etc.) and submit the finalized resolution ticket to the Contractor. Comment by Zaharopoulos, Elizabeth W CIV NG CAARNG (USA): I am not certain what we are trying to say here. We should be placing the limiter on the KTR. For example, upon inspection by the COR, the KTR has 48 hours to re-perform the services. Comment by Nunez, Viviana E SFC USARMY NG CAARNG (USA): I was trying to outline how we would record work that needed to be re-performed. I rewrote with the notes suggested.

Upon inspection by the Cor, the KTR has 48 hours to re-perform the services.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors 03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, ¶ 2-4.b) 06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.2.1.1.

Linen Cleanliness

5.2.1.2.

Fabric Care Items must be thoroughly dried to prevent mildew.

5.2.1.5.

Delivery Timeliness

5.2.1.2 Room Cleanliness

5.3.1.1 Turn Around Time

TECHNICAL EXHIBIT 2

Deliverables Schedule

TECHNICAL EXHIBIT 3

Estimated Workload Data Comment by Zaharopoulos, Elizabeth W CIV NG CAARNG (USA): This needs to be completed for this requirement. How many times a month a month do we plan on calling the KTR to clean the building? It would also be helpful to put approximate room size in here. How many times a month do we anticipate calling for laundry? And what is the average number of linen sets we want cleaned? They will need this to properly price the contract. Although this is an absolutely solid start to this document, if I am a KTR, you have not given me enough information for me to determine how long it may take my peeps to get all the work done - which makes it impossible for me to price.

This information is provided for historical background only. It is not a guarantee of workload quantities.

Four rooms approximately 250 square feet Eleven rooms approximately 200 square feet

1728 lbs.

Ver. October 2022