PWS.pdf

B.3 PERFORMANCE WORK STATEMENT dated 20 June 2025

PERFORMANCE WORK STATEMENT (PWS)

Par Excellence Weight-Based Inventory Management System (IMS) Support Service for Cincinnati VAMC and CBOCs

20 June 2025

1. GENERAL. This is a non-personnel services contract in which the contractor shall provide PAR EXCLLENCE WEIGHT-BASED INVENTORY MANAGEMENT SYSTEM (IMS) SUPPORT SERVICE for the Par Excellence proprietary system currently deployed at Cincinnati VA Medical Center (VAMC) and its Community Based Outpatient Clinics (CBOCs) located in Ohio, Kentucky and Indiana. The government shall not exercise any supervision or control over the contract service providers performing the services herein.

The contractor shall provide Weight-Based Inventory Management System (IMS) Support Service for the Par Excellence Systems Incorporated proprietary system currently deployed at Cincinnati VAMC and its CBOCs IAW the Performance Work Statement (PWS) and terms and conditions established in the contract. The contractor shall also provide the Par Excellence proprietary software licenses(s) and software sub-licenses necessary to operate the Weight-Based Inventory Management System (IMS) at Cincinnati VAMC and CBOCs on a turn-key basis. The purpose of the proprietary Par Excellence software license(s) and sub-license(s) is to ensure the Weight-Based IMS system operates on a turn-key basis and is fully capable of continuously interfacing with the government inventory system known as VA Vista Generic Inventory Point (GIP). Furthermore, the contractor shall ensure that all services, to include all software license(s) and sub-license(s) necessary to operate this capability 24/7 on a turn-key basis, are provided within the price established in the PRICE/COST SCHEDULE of the signed contract.

BACKGROUND: Par Excellence is the weight-based inventory management system (IMS) that Cincinnati VAMC (CVAMC) first procured approximately nine (9) years ago to perform as the primary inventory management system for CVAMC and its CBOCs. Par Excellence Systems Incorporated is the sole authorized provider of this proprietary capability which includes sustainment support service and the proprietary software license(s) and sub-licenses necessary for the government to utilize and operate this capability on a turn-key basis.

1.1 SCOPE SUMMARY. The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to provide PAR EXCELLENCE WEIGHT-BASED INVENTORY MANAGEMENT SYSTEM (IMS) SUPPORT SERVICE for the Par Excellence proprietary system currently deployed at Cincinnati VA Medical Center (VAMC) and its Community Based Outpatient Clinics (CBOCs) located in Ohio, Kentucky and Indiana as established in this Performance Work Statement (PWS) and in accordance with terms and conditions established in the contract. The contractor shall ensure that all repairs are conducted remotely and are to be completed with 24-hours of any request by the government program manager (PM). And all on-site repairs shall be completed in accordance with the time requirements established within this PWS for the following locations:

Cincinnati VAMC (Main Facility), 3200 Vine Street, Cincinnati, Ohio 45220 Eye Clinic CBOC, 2929 Highland Ave, Cincinnati, Ohio 45219 Fort Thomas CBOC, 100 South Fort Thomas, Kentucky, 41075 Clermont CBOC, 4600 Beechwood Rd, Cincinnati, Ohio 45244 Florence CBOC, 7310 Turfway Road (Suite 510), Florence, Kentucky, 41042 Butler (Hamilton) CBOC, 1750 South Erie Highway, Hamilton, Ohio 45011 Georgetown CBOC, 474 Home Street, Georgetown, Ohio 45121 Bellevue CBOC, 103 Landmark Drive (Suite 300), Bellevue, Kentucky 41073 Dearborn CBOC, 131 Campus Drive, Lawrenceburg, Indiana, 47025 Community Outreach Center, 909 Vine Street, Cincinnati, Ohio 45202 Norwood Clinic, 4600 Smith Road, Central Station (Suite A6), Norwood, Ohio, 45212

1.2 PERIOD OF PEFORMANCE. The anticipated performance period(s) for this contract requirement are summarized as follows:

BASE YEAR: 7/26/2025 to 7/25/2026

OPTION YEAR ONE (OY1): 7/26/2026 to 7/25/2027

OPTION YEAR TWO (OY2): 7/26/2027 to 7/25/2028

OPTION YEAR THREE (OY3): 7/26/2028 to 7/25/2029

OPTION YEAR FOUR (OY4): 7/26/2029 to 7/25/2030

1.3 GENERAL REQUIREMENTS

1.3.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall identify and define the management concept for ensuring compliance with all contract requirements. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor will have an on-going quality assurance and /or quality improvement program designed to objectively and systematically measure, assess, and improve performance to enhance patient care and all patient care services. The contractor’s quality control program is the means by which the contractor assures that all work complies with the requirement of the contract. The contractor shall provide a copy of the QCP with their offeror as specified by the Contracting Officer and upon request thereafter. After acceptance of the quality control plan, the contractor shall immediately notify the contracting officer of any proposed changes to their quality control program and submit a change request in writing to the contracting officer. The contractor shall furnish copies of these records if requested by the Contracting Officer, GOVERNMENT PM or individual(s) designated by the GOVERNMENT PM and/or CO in writing. The contractor’s quality control program shall include the following:

1.3.2 Quality Assurance. The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s):

1.3.3 Federally Recognized Holidays. The contractor is not anticipated but may be required to provide service on Federally recognized holidays in accordance with the terms and conditions established in this PWS to include but not limited to the following:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

1.3.4 Hours of Operation. The business hours of operation for all performance locations as specified in Paragraph

1.1 of this PWS are from 0700 to 1630-EST Monday through Friday and the Loading/Receiving Dock Hours are from 0630 to 1430-EST from Monday through Friday, except on Federally recognized holidays.

1.3.5 Place of Performance. See PWS Paragraph 1.1.

1.3.6 Type of Contract. The government intends to award a single-award firm-fixed price (FFP) contract for the effort specified herein with quantities as established in the PRICE/COST SCHEDULE. The authority that will be utilized to award this effort is FAR Part 13.

1.3.7 Security Requirements and Background Checks. All contractor employees shall comply with the security and background check requirements required by Federal, State, Local and the Department of Veterans Affairs to perform service in support of this VA medical facility in the state of Ohio. The contractor shall perform the services in compliance with the terms and conditions of this contract at the contractor’s facility unless a meeting and/or site visit is required which shall be coordinated with the government program manager.

1.4.12.1 VAMC/VAACC Identification Badges: The contractor shall ensure that all personnel obtain VAMC/VAACC identification badges from the each VAMC/VAACC security personnel office as appropriate in compliance with all federal and local VAMC/VAACC facility policies in coordination with the government program manager if required.

1.4.12.2 PHYSICAL Security: Not Applicable.

1.4.12.3 Key Control: Not Applicable.

1.4.12.4 Lock Combinations: Not Applicable.

1.3.9 Post Award Conference/Periodic Progress Meetings. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, government program manager, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.3.10 Government Program Manager (Government PM). The government PM will be identified by the cognizant government Contracting Officer in writing. The PM monitors all technical aspects of the contract and assists in contract administration. The PM is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract: maintain written and oral communications with the contractor concerning technical aspects of the contract that are within scope: monitor contractor's performance and notifies both the contracting officer and contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of contractor personnel. The PM shall be specified in writing by the CO and is not authorized to change any of the terms and conditions of the resulting contract.

1.3.11 Key Personnel. The following personnel are considered key personnel by the government: Project Manager/Alternate Project Manager and Officer in Charge. The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. NOTE: The contractor personnel and contractor management shall provide services remotely.

1.3.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.3.13 Contractor Travel: Not Applicable

1.3.14 Other Direct Costs: Not Applicable

1.3.15 Data Rights: Not Applicable

1.3.16 Organizational Conflict of Interest: Not Applicable

1.3.17 Phase-In /Phase-Out Period: Not Applicable

2. DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS

BENEFICIARY. Veterans and other members determined to be eligible for benefits by the VA.

COMMUNITY LIVING CENTER (CLC). The Community Living Centers (CLCs) are inpatient units for

VAMC nursing homes.

CONTRACTOR. A vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime contractor and its employees. The contractor is fully responsible for performance of their sub-contractor(s) and shall ensure that their subcontractor(s) are fully compliant with the terms and conditions of this contract at all-times.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

GOVERNMENT PROGRAM MANAGER (PM): An individual specified by the contracting officer in writing to provide technical guidance for work within the scope of this contract. This individual has authority to provide technical direction to the contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications.

NOT TO EXCEED (NTE). The price and/or quantity that the contract or purchase order shall not exceed.

PATIENT BUSINESS SERVICES. An administrative department which processes patients’ medical records, appointments, etc.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE. The government procedures to verify that services being performed by the contractor are performed according to acceptable standards.

QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

QUALITY ASSURANCE EVALUATOR(S): Government personnel responsible for surveillance of contractor performance.

QUALITY ASSURANCE SURVEILLENCE PLAN (QASP). An organized written document specifying the surveillance methodology to be utilized by the government for surveillance of contractor performance.

QUALITY CONTROL PLAN (QCP): The QCP is the contractor's management plan for executing the contract which shall be provided to the government upon request and whenever updated by the contractor. The contractor QCP describes the way in which the contractor will produce the deliverables, and the step-by-step approach that will be taken to ensure the quality of service provided to the government.

SUBCONTRACTOR(S). A subcontractor is one who enters into a contract with a contractor (or prime contractor).

THE JOINT COMMISSION (TJC). A national not-for-profit organization dedicated to administering accreditation programs that improve the care, safety and treatment of patients in a health care facility and environment.

UNIVERSAL PRECAUTIONS. The standard precautions which shall be taken by the contractor when it is anticipated that an individual may encounter blood or body fluid while performing normal duties which require the use of personal protective equipment (e.g., gloves).

2.2. ACRONYMS:

AQL Access Control List CBOC Community Based Outpatient Clinic CFR Code of Federal Regulations CLC Community Living Centers CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer’s Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 NHCU Nursing Home Care Unit NTE Not to Exceed OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs OAC Ohio Administrative Code ORC Ohio Revised Code PBS Patient Business Services PIPO Phase In/Phase Out PACS Physical Access Control System

POC Point of Contact PM Program Manager PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Plan QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program SaaS Software as a Service SMS Security Management System SSA Site Support Agreement TE Technical Exhibit VAAR Veteran’s Administration Acquisition Regulation VAPS VA Police System VISTA Veteran’s Health Information Systems and Technology Architecture VSC VHA Service Center VAACC Veteran’s Administration Ambulatory Care Clinic VAMC Veteran’s Administration Medical Center VHA Veteran’s Health Administration VHA PM Veteran’s Health Administration Procurement Manual

3. GOVERNMENT FURNISHED ITEMS AND SERVICES: No government furnished equipment (GFE) will be provided for this requirement. The contractor shall ensure that they provide all replacement parts required in accordance with the terms and conditions of this contract. In addition, government furnished information (GFI) will be provided by an authorized government representative in the form of existing AutoCAD drawings.

3.1. Services: Not applicable

3.2 Facilities: Not applicable.

3.3 Utilities: Not applicable.

3.4 Equipment: Not applicable.

3.5 Materials: Not applicable.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items necessary to perform all services under this contract as defined in this PWS and in accordance with the terms and conditions of this contract.

4.2. Materials, Supplies and Equipment: The contractor shall provide the supplies as specified in this PWS.

5. REQUIREMENTS – SPECIFIC TASKS:

5.1 GENERAL: The contractor shall provide Weight-Based Inventory Management System (IMS) Support Service for the Par Excellence Systems Incorporated proprietary system currently deployed at Cincinnati VAMC and its CBOCs IAW the Performance Work Statement (PWS) and terms and conditions established in the contract. The contractor shall also provide the Par Excellence proprietary software licenses(s) and software sub-licenses necessary to operate the Weight-Based Inventory Management System (IMS) at Cincinnati VAMC and CBOCs on a turn-key basis. The purpose of the proprietary Par Excellence software license(s) and sub-license(s) is to ensure the Weight- Based IMS system operates on a turn-key basis and is fully capable of continuously interfacing with the government inventory system known as VA Vista Generic Inventory Point (GIP). Furthermore, the contractor shall ensure that all services, to include all software license(s) and sub-license(s) necessary to operate this capability 24/7 on a turn-key basis, are provided within the price established in the PRICE/COST SCHEDULE of the signed contract.

5.1.1 SPECIFIC TASK 1: The contractor shall provide support service when diagnosed problems determine whether it is related to the vendors software or hardware. If the problem is caused by software or hardware, the contractor shall correct the problem. The contractor shall ensure that support service is available 24/7 365 days a week to Cincinnati VAMC and all CBOC locations specified in Paragraph 1.1 of this PWS.

5.1.2 SPECIFIC TASK 2: The contractor shall maintain and update the version level on purchased software modules at no additional cost to the government. The contractor shall ensure that these updates are completed in accordance with VA IT security requirements.

5.1.3 SPECIFIC TASK 3: The contractor shall ensure that all necessary repair services are provided at no additional cost to the government in excess of the PRICE/COST SCHEDULE of this contract.

5.1.4 SPECIFIC TASK 4: The contractor shall ensure that phone support for real-time diagnosis and repair is provided 24 hour per day, 7 days per week.

5.1.5 SPECIFIC TASK 5: The contractor shall ensure that the following support services are provided to the government requiring office:

5.1.5.1 The contractor shall diagnose all system performance problems and determine whether the problem is related to software or hardware provided by PAR EXCELLENCE INCORPORATED in accordance with the terms and conditions of this contract. If the system performance problem is determined to be caused by such PAR EXCELLENCE INCORPORATED software or hardware, then the contractor shall correct the problem as specified herein.

5.1.5.2. The contractor shall provide full warranty coverage for any hardware/equipment purchased by the government from the contractor against any defects in materials and/or workmanship for a period of one (1) year following the delivery of such Hardware if the Hardware is manufactured by Service Provider (b) to the extent and duration provided by the manufacturer of such Hardware, if it is manufactured by a third party. If a defect is identified in Hardware manufactured by Service Provider, Service Provider will, at its option, repair or replace the product at no charge provided it is returned during the warranty period, with transportation charges prepaid, to Service Provider. This warranty does not apply if the Hardware has been damaged by external electrical fault, accident, acts of nature, disaster, abuse, misuse, improper cleaning, improper use, improper storage or misapplication, such as, but not limited to, use of liquid or spray cleaners on electric or electronic products; has been modified without the written permission of Service Provider or if any Service Provider serial number has been removed or defaced. Service Provider may use remanufactured, refurbished, or used parts and modules in making warranty repairs.

5.1.5.3. If the system performance problem is determined to be software related, the contractor shall attempt to correct the problem via telephone. If necessary, the contractor shall make all required changes to the software and related deliverable(s) to complete the repair.

5.1.5.4. The contractor shall ensure that Help Desk Services are available and accessible by telephone (513- 822-3777) or e-mail (vha-help@parexcellence.com). The Help Desk will assist Customer in resolving a problem and obtaining general technical assistance, including queries on how to use the Products and requests for additional Documentation. The contractor shall be staffed to support the government requiring office from 0700 to 1800-EST, 7 days per week. In addition, the contractor shall ensure that after-hours Support is available via an on-call Technician at all other times, 24/7 365 days per year available by telephone. The contractor shall ensure that on-call support staff respond to after-hour support request in a timely manner, generally within 30 minutes to one hour after the initial phone call.

5.1.5.5. The contractor may periodically release changes to the software (“Software Releases”), including maintenance, updates, or upgrades. These changes will be reviewed and approved through the VA OIT Technical Reference Model System. Once approved, updates will be scheduled via OIT and COTS.

5.1.5.6. The contractor shall ensure that they utilize their proprietary Pro-Active Technical Product Support (PTPS) to automatically check the deployed systems specified herein at least four (4) times per day to verify system health. The PTPS alerts provided to the contractor shall be provided to government requiring office as appropriate to resolve IT systems related issues that require escalation to local OIT and/or national OIT.

5.1.6 SPECIFIC TASK 6: The contractor shall ensure that all services and associated deliverables are provided to the government requiring office in accordance with the PWS and the terms and conditions of the contract. In addition, the contractor shall ensure that all government requests for repair of the system are completed to reestablished 100% operational capability not later than 24 hours after request by the government Program Manager (PM) or representative designated by the government PM. Failure to perform may result in a contract termination IAW FAR 52.212-4(m).

5.1.7 SPECIFIC TASK 7 | PERFORMANCE MONITORING: The government program manager (PM) or government representative authorized by the PM will verify that the contractor has successfully completed all maintenance requirements and required software updates to this proprietary system.

5.1.8 FACILITY POLICIES. The contractor shall comply with all Cincinnati VAMC and CBOC policies and regulations.

5.1.9 RISK CONTROL. The contractor shall ensure that all employees responsible for installation and setup will have background checks completed or show proof of background check completed no longer than one (1) year from date of award including fingerprint analysis. The contractor employees shall always obtain VA badge and wear on their person above their waist and visible. In addition, the contractor shall ensure that all onsite visits are scheduled in advance with the government PM or personnel designated by the government PM.

5.1.10 RECORDS. The contractor shall not create or maintain any records that are not specifically tied to or authorized by the contract using government ‘IT’ equipment and/or government records.

5.1.11 The contractor shall not retain, use, sell, or disseminate copies of any deliverable that contains information covered by the Privacy Act of 1974 or that which is generally protected by the Freedom of Information Act.

5.2 VA INFORMATION CUSTODIAL LANGUAGE.

5.2.1 Information made available to the prime contractor or their subcontractors through the prime contractor by VA for the performance or administration of this contract or information developed by the contractor and their subcontractors in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1).

5.2.2 The prime contractor and their subcontractor(s) shall store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated.

5.3 SECURITY INCIDENT INVESTIGATION

5.3.1 The term “security incident” means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the GOVERNMENT PM and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access.

5.3.2 To the extent known by the contractor/subcontractor, the contractor/subcontractor’s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant.

5.4 INVOICING PROCEDURES, BILLING RATES AND MANDATORY REPORTS. The contractor shall comply with the terms and conditions established in this contract for invoicing procedures, billing rates and mandatory reports which shall include the following:

5.4.1 Invoicing Procedures. The contractor shall submit invoices only upon completion of work authorized by a government representative designated by the contracting officer in writing. The contractor shall only invoice for authorized work completed not-to-exceed (NTE) the amounts established in PRICE/COST SCHEDULE for this contract. The contractor shall ensure all invoices reference the following information to be considered for payment by the government:

Contract Number (and task order Number if applicable) Funding PO Number Actual quantity of authorized work completed by Contract Line-Item Number (CLIN)

Other information requested by the CO or authorized government representative(s) designated in writing by the CO.

5.4.2 Billing Rates. The contractor shall submit all invoices in accordance with the terms and conditions of this contract at the rates specified in the– PRICE/COST SCHEDULE which shall be priced as all-inclusive of all costs required to perform services under this contract summarized as follows:

5.4.2.1 All Inclusive Pricing | Fully Burdened. All services and supplies established in the PRICE/COST SCHEDULE shall be priced by the contractor as fully burdened (or fully inclusive) of all costs required to perform services under this contract such as overhead, general and administrative (G&A) costs, indirect costs, and other direct costs (ODCs).

5.4.2.2 No Long-Distance Phone Charges Authorized. If the contractor’s place of business is located beyond the local telephone call zone of the VA Medical Center, the contractor ensure that a toll-free number is available at all times for accepting the VA phone calls and faxes.

5.4.2.3 No Hotel Charges Authorized. Reimbursement for contractor employees that stay in a hotel will not be authorized.

5.4.2.4 No Toll Charges. Although there are currently no toll charges in the state of Ohio, it is agreed and understood that the prices quoted in the PRICE/COST SCHEDULE do not include any ferry, bridge, tunnel or road toll charges.

5.4.3 Mandatory Reports | Ad Hoc Reports and Data Calls. The contractor shall provide ad hoc reports and respond to data calls on an as needed basis as requested by either the GOVERNMENT PM or CO.

5.5 EMPLOYEE STANDARDS AND CERTIFICATION REQUIREMENTS. All services performed by contractor employees under this contract shall comply with all applicable Federal, State, Local and Department of Veterans Affairs requirements.

5.6 DISASTER PLANS. In case of a disaster, natural or man-made, the contractor shall utilize maximum available resources to assist in providing services to government.

5.7 WAGE RATES AND SERVICES CONTRACT ACT.

5.7.1 Wage Rates. The contractor shall provide services which comply with the Department of Labor wage rate determinations as applicable in the county in which the services are provided.

5.7.2 Services Contract Act. The contractor shall ensure full compliance with all requirements of the Services Contract Act (SCA) during the performance of the resultant contract (if any) to include any task orders issued under the resultant contract.

5.8 APPLICABLE PUBLICATIONS, CERTIFICATIONS AND OTHER REQUIREMENTS. The contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures to include Federal, State, Local and Department of Veterans Affairs policies.

5.9 TRAINING. All contractor employees shall comply with the training requirements required by Federal, State, Local and Department of Veterans Affairs policies and procedures.

5.10 CONTRACTOR PERFORMANCE ASSESSMENT RATING SYSTEM (CPARS). The contractor is required to register in the Contractor Performance Assessment Rating System (CPARS). As prescribed in Federal Acquisition Regulation (FAR) Part 42.15, the Department of Veterans Affairs (VA) evaluates contractor past performance on all contracts that exceed the dollar threshold specified in the FAR and may share those evaluations with other Federal Government contract specialists and procurement officials. The FAR requires that the contractor be provided an opportunity to comment on past performance evaluations prior to each report closing. To fulfill this requirement VA uses an online database. The CPARS database information is shared with the Past Performance Information Retrieval System (PPIRS) database, which is available to all Federal Agencies.

5.10.1 Each contractor whose contract award is estimated to exceed the dollar threshold specified in the FAR shall be required to register with the Contractor Performance Assessment Rating System (CPARS) database at the following https://www.cpars.gov/ or by calling (207) 438-1690. Registration should occur no later than thirty days after contract award and must be kept current should there be any change to the contractor’s registered representative.

5.10.2 For contracts with a period of one year or less, the contracting officer will perform a single evaluation when the contract is complete. For contracts exceeding one year, the contracting officer will evaluate the contractor’s performance annually. Interim reports will be filed each year until the last year of the contract when the final report will be completed. The report shall be assigned in CPARS to the contractor’s designated representative for comment. The contractor representative will have thirty days to submit any comments and re-assign the report to the VA contracting officer.

6. Performance Requirements:

6.1 Performance Requirements Summary: The performance requirements are the thresholds of minimum acceptable levels of service critical to successful performance of this contract which are summarized as follows:

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objectives

Performance Standard Acceptable Quality

Level (AQL)

Method of Monitoring

1) Services The contractor shall ensure that all services and associated deliverables are provided to the government requiring office in accordance with the PWS and the terms and conditions of the contract.

In addition, the contractor shall ensure that all government requests for repairs are completed to reestablish full operational capability not later than 24 hours for Off-Site Repairs after request by the government Program Manager (PM) or representative designated by the government PM.

The exception is if there are extenuating circumstances due to government caused delays to the contractor. Failure to perform may result in a contract termination IAW FAR 52.212-4(m).

97% Compliance

The PM, COR, Logistics and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.

2) Invoicing Accuracy, Timeliness and Billing Errors

The contractor shall submit invoices in a timely manner for work performed on a monthly basis in the arrears not later than 2 weeks after performance in accordance with the PRICE/COST SCHEDULE, the PWS and the overall terms and conditions established in the contract.

98% Compliance

The PM, COR, and/or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.

3) Compliance with English Language Requirement

The contractor shall ensure that all employees are fully proficient in the English language at a level sufficient to seamlessly perform all services required in accordance with the terms and conditions of this contract.

100% Compliance

The PM, COR, an/ or government representative designated in writing by the CO will conduct random checks to ensure compliance with this performance standard.

4) Compliance with DOL Wage Determination Labor Rate Requirement

The contractor shall submit confirmation of compliance with the current Department of Labor (DOL) wage determination (WD) hourly rate if requested by the Contracting Officer (CO) in writing within four (4) hours of request which may include an itemized list of the hourly rate being paid for all employees performing services under this contract.

100% Compliance

The Contracting Officer (CO) will conduct random compliance checks with the contractor as necessary.

NOTE: The performance of these requirements by contractor will be documented by the government in the CPARS system based on the contractor’s ability to comply with the terms and conditions established in the contract.