PWS CAREC_20260121.1159.pdf

PERFORMANCE WORK STATEMENT (PWS)

Catholic Administrative Religious Education Coordination (CAREC)

USAG-Italy Vicenza Military Community

(Document date: 21 Jan 2026)

Part 1

General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide

Catholic Administrative Religious Education Coordination (CAREC) services at USAG-Italy

Vicenza Military Community. This role involves assisting the Catholic Chaplain and Priest in conducting religious services in accordance with the Roman Catholic Church's guidelines, Archdiocese for the Military Services policies, Army Regulation 165-1, and Installation

Chaplain Policies.

1.2 Background: The services of a Catholic Administrative Religious Education Coordination

(CAREC) fall under the USAG-Italy Chaplain’s Religious Support Program as defined in the

Command Master Religious Program (CMRP). The mission of the Chaplain’s Religious Support

Program is to provide military religious support activities that meet the religious requirements of

Soldiers, Families, and authorized civilians. The primary goal of the Chaplains’ Religious

Support Program is to ensure the free exercise of religion which is a statutory requirement under

USC Title 10 U.S.C. § 7217. As a non-personal services Contractor, the Contractor is not a member of the Commander’s Staff or Command Chaplain’s Staff.

1.3 Scope: The Contractor shall provide Catholic Administrative Religious Education

Coordination to the USAG-Italy Religious Support Office (RSO). This is a non-personal services contract between the USAG-Italy RSO and the Contractor to perform tasks and provide deliverables identified herein. The Contractor shall become knowledgeable of the Catholic

Community and Garrison Religious Support program through the review of SOPs, program schedules, etc. The Contractor shall create and provide a weekly bulletin and announcements as well as assist with Community Event Coordination and Publicity. The Contractor shall maintain the Catholic Community Registration as well as collect and support Sacramental Records. All services should be conducted in alignment with the Archdiocese for Military Service (AMS) requirements.

1.4 Objectives: The objective of this requirement is to provide support to the Garrison RSO and

Catholic Chaplain/Priest in conducting religious services. The Contractor shall focus on providing support to the Catholic population by assisting with various administrative tasks related to religious services. The services provided must align with the policies defined for the

Pastoral Care of Catholic Personnel as published by the Archdiocese for Military Services.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The

Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The Contractor’s Proposed QCP shall be submitted to the

Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) workdays after date of contract award (Deliverable A.001). After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.5.1.1 Optional addendum to the QCP: Reserved.

1.5.1.2 Quality Issues: The Contractor shall inform the COR of issues or potential issues that might affect the performance within 24 hours of identifying those issues. Verbal reports shall be followed up by written reports within two (2) workdays (Deliverable A.002).

1.5.1.3 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.6 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.6.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively. Work may be required in support of Mass services on New Year's Day and

Christmas Day.

New Year’s Day: January 1st

M. L. King Day: 3rd Monday in January

Presidents Day: 3rd Monday in February

Memorial Day: last Monday in May

Juneteenth: June 19th

Independence Day: July 4th

Labor Day: 1st Monday in September

Columbus Day: 2nd Monday in October

Veteran’s Day: November 11th

Thanksgiving Day: 4th Thursday in November

Christmas Day: December 25th

1.6.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

1.7 Operating Hours:

1.7.1 Government Facility Office Hours: Government business hours are between 0700-1700

Monday through Friday except for the Federal holidays listed above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings.

1.7.2 Government Facility Operating Hours: Religious Support Office programming may be conducted outside of normal government business hours.

1.7.3 Contractor Support Hours: This contract does not require a traditional full-time Monday through Friday 9:00 to 5:00 type work environment. Workdays and hours will vary according to the approved Calendar of Events, tasks outlined in the PWS, and the time of meetings. Some tasks may require holiday, evening, and weekend hours. The Contractor shall maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS.

1.8 Contractor Work Plan: Reserved.

1.9 Military Work Schedule: Reserved.

1.10 Place of Performance: The work to be performed under this contract will be performed at

USAG-Italy Vicenza Military Community.

1.11 Security Requirements:

1.11.1 Security Program: Reserved.

1.11.2 Personnel Security Clearance Requirements: Reserved.

1.11.3 Background Checks: A Tier 1 with State Criminal History Repository (SCHR) is required for the Catholic Administrative Religious Education Coordinator. In accordance with

Department of Defense Instruction (DODI) 1402.05 and Army Directive 2014-23, each individual working with children under the age of 18 in conjunction with this contract must successfully complete the Tier 1 with SCHR background check. The background check will be initiated and paid for by the government and will be accomplished after award of the contract.

The USAG-Italy RSO Functional Manager will provide requisite forms and coordination. The

Contractor shall provide completed background check forms to the COR NLT 10 days after the award (Deliverable A.003). Re-verification of background checks is required every 5 years.

1.11.4 United States Citizen: Reserved.

1.11.5 Local Nationals and Third Country Nationals: Reserved.

1.12 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program

(AR 190-13).

1.12.1 Operations Security (OPSEC) Requirements: The Contractor and all associated subcontractors shall comply with applicable installation, facility, and area commander installation/facility access and local security policy and procedures (provided by Government representative).

1.13 Installation Access: The Contractor shall provide all information required for background checks to meet installation-access requirements to be accomplished by the installation provost marshal office, director of emergency services, or security office. The Contractor shall comply with all personal identity verification requirements as directed by DOD, HQDA, and local policy.

1.13.1 Installation Pass Log: Reserved.

1.13.2 Installation Pass Collection: Reserved.

1.14 Common Access Cards (CAC): Reserved.

1.14.1 CAC Log: Reserved.

1.15 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the Contracting Officer.

1.16 Post Award Conference: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal

Acquisition Regulation (FAR) Subpart 42.5.

1.16.1 Periodic Progress Meetings: The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance.

At these meetings the KO will apprise the Contractor of how the Government has assessed the

Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced.

1.17 Contracting Officer’s Representative (COR): As determined by the KO, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the

Contractor by the KO. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.18 Key Personnel: The following personnel is considered key personnel by the Government:

Contract Manager Catholic Administrative Religious Education Coordinator (CAREC). The

Contractor shall provide a Primary Point of Contact (POC) who shall be responsible for the overall management and performance of this contract. An Alternate POC shall may be designated to act during his/her absence. The name(s) of the Primary and Alternate POC shall be provided in writing to the COR at the post-award meeting (Deliverable A.004). Qualifications for all key personnel are listed below:

1.18.1 - The Catholic Administrative Religious Education Coordinator must be able to obtain a Catechist certification from the Archdiocese for the Military Services within 90 days of contract award. The Contractor shall possess the ability to present information orally and in written format. The ability to speak English clearly and with excellent comprehension is essential. The Contractor must be computer competent in Windows-based operating systems and be proficient with Microsoft Office software (Word, Excel, Outlook, and PowerPoint).

1.19 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

1.19.1 Contractor’s Workspace: Reserved.

1.19.2 Contractor Identification: The Contractor shall provide each of their employees an easily readable identification badge. Contractor employees will be introduced as Contractor personnel and shall wear Contractor-furnished identification badges that display the employee's name, photograph, and company name in a conspicuous place on exterior clothing.

1.20 Contractor Travel: Reserved.

1.21 Other Direct Costs (ODCs): Reserved.

1.22 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials produced under this contract shall be

Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government.

1.23 Non-Disclosure Requirements: Reserved.

1.23.1 Non-Disclosure Statements: Reserved.

1.24 DoD Commercial Use of Imagery Guidelines: Reserved.

1.25 Organizational Conflict of Interest (OCI): Reserved.

1.26 Phase In /Phase Out Period: The Contractor shall provide a phase in/phase out plan 30 days prior to the end of the contracting period.

1.27 Safety: Reserved.

1.28 Environmental Compliance Plan and Program: Reserved.

1.29 Required Training:

1.29.1 Anti-Terrorism (AT) Level I Training: All Contractor employees shall complete AT

Level I Training within 45 calendar days after the contract start-date. The Contractor shall submit certificates of completion to the COR (Deliverable A.005). AT Level I awareness training is available at https://jkodirect.jten.mil.

1.29.2 OPSEC Training: All Contractor employees shall complete OPSEC “Level I” training within 30 days of employment. Verification of the training shall be provided to the COR upon completion (Deliverable A.006). OPSEC “Level I” training is available at https://learn.atis.army.mil.

1.29.3 iWATCH Training: The Contractor shall brief all employees on the local iWATCH program. This training shall be completed within 30 calendar days of contract award.

Verification of the training shall be provided to the COR (Deliverable A.007).

1.29.4 Information Assurance (IA) Training: All Contractor employees requiring access to

Government information systems shall complete the DoD IA Cyber Awareness Training within https://www.google.com/url?q=https%3A%2F%2Fjkodirect.jten.mil https://www.google.com/url?q=https%3A%2F%2Flearn.atis.army.mil

30 days of employment. Verification of the training shall be provided to the COR (Deliverable

A.008).

1.29.5 Personally Identifiable Information (PII): Contractor employees with access to PII shall complete “Identifying and Safeguarding PII” training within 30 calendar days of employment. The Contractor shall provide proof of training to the COR upon completion

(Deliverable A.009).

1.29.6 Child Protection Training: Contractor employees must complete child protection training initially and then every 12 months as directed in AD 2014-23. The Contractor will coordinate with the COR to complete the training within 30 days of contract award. The

Contractor shall provide proof of training to the COR upon completion (Deliverable A.010).

1.30 Notice to Proceed: Reserved.

1.31 Electromagnetic Compatibility Directive: Reserved.

1.32 Government Property and Services: Reserved.

1.33 Conventional Forces Europe (CFE) Treaty Verification Inspection: Reserved.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1 Definitions:

Contracting Officer (KO) – A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government.

Contracting Officer's Representative (COR) – An individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor – A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

Day – Unless otherwise specified, a calendar day.

Defective Service – A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Government-furnished property – Property in the possession of, or directly acquired by, the

Government and subsequently furnished to the Contractor for performance of a contract.

Government property – All property owned or leased by the Government.

High Level Objective (HLO) – A key overarching result-based objective for a project necessary to achieve the project’s vision.

Physical Security – That part of security concerned with physical measures designed to safeguard personnel and prevent unauthorized access.

Quality Assurance – The various functions performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – A Government-developed document used to manage Contractor performance assessment.

Quality Control – All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Statement – The specific results-based activities required to satisfy HLOs.

Subcontractor – One that enters into a contract with a prime Contractor.

Workday – The number of hours per day the Contractor provides services in accordance with the contract.

Work Week – Monday through Friday, unless otherwise specified.

2.2 Acronyms:

ACOR: Alternate Contracting Officer's Representative

AE: Army in Europe

AQL: Acceptable Quality Level

AR: Army Regulation

AT: Anti-terrorism

ATCTS: Army Training Certification Tracking System

CAC: Common Access Card

CAREC: Catholic Administrative Religious Education Coordinator

CMRP: Command Master Religious Program

COR: Contracting Officer’s Representative

DFARS: Defense Federal Acquisition Regulation Supplement

DoD: Department of Defense

FAR: Federal Acquisition Regulation

GFP: Government Furnished Property

HLO: High Level Objective

HQDA: Headquarters, Department of the Army

IA: Information Assurance

IAW: In Accordance With

KO: Contracting Officer

NLT: No Later Than

OCI: Organizational Conflict of Interest

OPSEC: Operations Security

PII: Personally Identifiable Information

PIPO: Phase In/Phase Out

POC: Point of Contact

PWS: Performance Work Statement

QA: Quality Assurance

QASP: Quality Assurance Surveillance Plan

QC: Quality Control

QCP: Quality Control Plan

RA: Requiring Activity

RSO: Religious Support Office

STD: Standard

TARP: Threat Awareness and Reporting Program

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services: Performance is at a Government Facility. Government property that is incidental to the place of performance will be provided. Items considered to be incidental to the place of performance include office space, desks, chairs, telephones, and computers. The Contractor shall be liable for the loss, damage, or destruction, except for fair wear and tear, of Government property. The Contractor shall repair or replace any item damaged while in his/her possession.

3.1 Services: Reserved.

3.2 Facilities: Reserved.

3.3 Utilities: Reserved.

3.4 Equipment: Reserved.

3.5 Special Tooling and Test Equipment: Reserved.

3.6 Materials: Reserved.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform services as described in the PWS, except for those items specified as Government-furnished in

Part 3.

4.2 Secret Facility Clearance: Reserved.

4.3 Materials: Reserved.

4.4 Vehicles and Equipment: Reserved.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Catholic Administrative Religious Education Coordination (CAREC) as defined in this Performance Work Statement (PWS). The contractor shall perform to the standards in this contract. The primary outcome is to ensure the Catholic parish community's administrative, logistical, and publicity requirements are met in a timely and accurate manner, supporting the

Religious Support Office (RSO) and the Garrison Chaplain's mission.

5.2 Tasks:

Tasks consist of the following:

• High Level Objective (HLO) (Task Heading)

• Task Statements

• Associated Standard (STD)

• Associated Acceptable Quality Level (AQL)

5.2.1 HLO: Administrative & Communication Management

• 5.2.1.1 Task Statement: The Contractor shall attend Religious Support Office Staff

Meetings to gather program information essential for Catholic administrative and religious education coordination.

o STD: Attendance at all regularly scheduled staff meetings is mandatory.

o AQL: 100% attendance. Absences are permissible only with prior approval from the COR.

• 5.2.1.2 Task Statement: The Contractor shall create and distribute a monthly Catholic

Community calendar.

o STD: The calendar must be provided to the COR and Priest no later than the final business day of the preceding month. It shall include all major events, Religious

Education dates, holiday closures, and Holy Days of Obligation. (Deliverable

A.011) o AQL: Submitted on time with no more than 1 valid content error per month.

• 5.2.1.3 Task Statement: The Contractor shall create and distribute a weekly bulletin for the Catholic community.

o STD: The bulletin must be provided to the Priest and COR for approval no later than COB four (4) days prior to the weekend service. It must contain information on key personnel, Mass times, and upcoming events as specified in the Garrison

RSO SOP. (Deliverable A.013) o AQL: No more than one late submission per quarter. Content must be 100% accurate based on information provided by the Government.

• 5.2.1.4 Task Statement: The Contractor shall maintain the Catholic Community registration list.

o STD: The Contractor shall collect new member information and provide an updated, accurate community register to the COR and Priest. (Deliverable A.012) o AQL: The updated register must be submitted by the first business day of each month.

5.2.2 HLO: Liturgical and Sacramental Support

• 5.2.2.1 Task Statement: The Contractor shall prepare all liturgical and Eucharistic elements for each Mass service.

o STD: The Lectionary and Roman Missal shall be correctly marked for the day's readings. The sacred vessels, unconsecrated hosts, and wine shall be prepared for use IAW the Garrison's SOP.

o AQL: 100% compliant. No more than one valid complaint of incorrect preparation per month.

• 5.2.2.2 Task Statement: The Contractor shall prepare and manage Sacramental records.

o STD: The Contractor shall collect all required supporting documents (e.g., birth/baptismal certificates) from candidates and accurately prepare the corresponding record in the Army's sacramental record-keeping portal (AMS) for

Priest certification. (Deliverable A.017) o AQL: 100% accuracy on all submitted records. No more than two records per quarter returned for correction due to Contractor error.

• 5.2.2.3 Task Statement: The Contractor shall provide documentation to support the

AMS Quarterly Clergy reports.

o STD: The Contractor shall provide all requested documents and data within the scope of this PWS to assist in the preparation of quarterly reports. (Deliverable

A.018) o AQL: All requested documentation is provided to the COR by the specified quarterly deadline.

5.2.3 HLO: Program and Event Coordination

• 5.2.3.1 Task Statement: The Contractor shall coordinate logistical support for all

Catholic Community events (e.g., Mass, special events, Holy Days).

o STD: Facility reservation request forms must be prepared and submitted to the

COR and Priest/Sponsor for approval. (Deliverable A.014) o AQL: 95% of facility requests are submitted no later than 45 days prior to the event.

• 5.2.3.2 Task Statement: The Contractor shall create and manage publicity for all community special services and events.

o STD: Publicity flyers must be prepared and submitted to the COR and

Priest/Sponsor for approval. (Deliverable A.015) o AQL: 95% of publicity flyers are submitted no later than 45 days prior to the event.

• 5.2.3.3 Task Statement: The Contractor shall track and report attendance for all Catholic

Community events.

o STD: A record of attendance for all events shall be maintained and a consolidated report provided to the COR. (Deliverable A.019) o AQL: The monthly attendance report shall be submitted NLT the first business day of each month.

• 5.2.3.4 Task Statement: The Contractor shall track and report on consumed materials and supplies.

o STD: A report of all consumed supplies corresponding to community events shall be submitted to the COR. (Deliverable A.016) o AQL: The monthly supply report shall be submitted NLT the first business day of the month.

5.2.4 HLO: Religious Education (RE) Program Support

• 5.2.4.1 Task Statement: The Contractor shall coordinate logistical and administrative support for RE programs.

o STD: The Contractor shall prepare and submit facility reservation requests and publicity flyers for RE programs, including seasonal periods (Advent, VBS, etc.), for approval by the Priest/Sponsor. (Associated with Deliverables A.014, A.015) o AQL: All facility requests and flyers are submitted NLT 45 days prior to the program/event start date.

• 5.2.4.2 Task Statement: The Contractor shall provide logistical support for the execution of weekly RE classes.

o STD: The Contractor shall format and organize program materials (curriculum, copies, supplies) as provided by the government. This includes distributing materials to classrooms and resetting spaces after program conclusion.

o AQL: Pass/Fail. All materials are prepared and spaces are reset prior to the next scheduled event. No more than 2 valid complaints per month from the DRE or

Priest.

• 5.2.4.3 Task Statement: The Contractor shall track and report on RE program attendance and supply consumption.

o STD: The contractor shall track weekly RE attendance and material consumption, submitting a consolidated report to the COR. (Associated with Deliverables

A.016, A.019) o AQL: The monthly RE attendance and supply reports shall be submitted NLT the first business day of each month.

Qualification: The Catholic Administrative Religious Education Coordinator must be able to obtain a Catechist certification from the Archdiocese for the Military Services within 90 days of contract award. The Contractor shall possess the ability to present information orally and in written format. The ability to speak English clearly and with excellent comprehension is essential. The Contractor must be computer competent in Windows-based operating systems and be proficient with Microsoft Office software (Word, Excel, Outlook, and PowerPoint).

PART 6

ATTACHMENT AND TECHNICAL EXHIBIT LISTING

6. Attachment and Technical Exhibit List

6.1 Technical Exhibit A – Performance Requirements Summary (PRS)

6.2 Technical Exhibit B – Deliverables Schedule

6.3 Attachment 1 – Estimated Hourly Workload Per Year

6.1 Technical Exhibit A – Performance Requirements Summary (PRS)

Performance Objective (Task)

PWS

Ref.

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Remedy for Non- Conformance

1. Attend Staff Meetings

5.2.1.1 The

Contractor shall attend all regularly scheduled Religious Support Office staff meetings.

100% attendance.

Absences are permissible only with prior approval from the COR.

100% Inspection / Direct Observation

Failure to meet AQL may result in a Contract Discrepancy Report (CDR) and will be noted in

CPARS.

2. Create & Distribute Monthly Calendar

5.2.1.2 The

Contractor shall create and distribute a monthly Catholic Community calendar to the COR and Priest.

Submitted NLT the final business day of the preceding month with no more than 1 valid content error.

100% Inspection

The deliverable must be corrected and resubmitted at no cost to the Government.

A CDR may be issued.

3. Create & Distribute Weekly Bulletin

5.2.1.3 The

Contractor shall create and distribute a weekly Catholic bulletin for approval.

Submitted

NLT COB 4

days prior to service; no more than one late submission per quarter.

Content must be 100% accurate.

100% Inspection

The deliverable must be corrected at no cost to the Government.

A CDR may be issued.

4. Maintain Community Registration

5.2.1.4 The

Contractor shall provide an updated and accurate Catholic Community register.

Submitted by the first business day of each month.

100% Inspection

Late or inaccurate reports must be resubmitted.

Repeated failures may result in a

CDR.

5. Prepare for Mass Services

5.2.2.1 The

Contractor shall prepare all liturgical books and Eucharistic elements IAW the Garrison’s

SOP.

100% compliant. No more than one valid complaint per month from Government personnel.

Periodic Inspection & Customer Complaint

Immediate corrective action required.

Failure to meet AQL will result in a

CDR.

6. Prepare & Manage Sacramental Records

5.2.2.2 The

Contractor shall accurately prepare sacramental records in the AMS portal.

100% accuracy on all submitted records. No more than 2 records per quarter returned for correction due to Contractor error.

100% Inspection (by Priest/COR)

Records with errors must be corrected immediately at no cost.

Exceeding the AQL may result in a

CDR.

7. Support Quarterly

AMS

Reports

5.2.2.3 The

Contractor shall provide all requested documents and data to support quarterly reports.

All requested documentation is provided to the COR by the specified quarterly deadline.

100% Inspection

Failure to meet the deadline is a performance failure and may result in a CDR.

8.

Coordinate Event Logistics

5.2.3.1 The

Contractor shall prepare and submit facility reservation request forms for all community events.

95% of facility requests are submitted NLT 45 days prior to the event.

100% Inspection

Failure to meet the AQL threshold may result in a

CDR.

9. Create Event Publicity

5.2.3.2 The

Contractor shall prepare and submit publicity flyers for all special services and events.

95% of publicity flyers are submitted NLT 45 days prior to the event.

100% Inspection

Failure to meet the AQL threshold may result in a

CDR.

10. Report Event Attendance

5.2.3.3 The

Contractor shall submit a monthly report detailing attendance at all Catholic Community events.

Submitted NLT the first business day of each month.

100% Inspection

Late or inaccurate reports must be resubmitted. A CDR may be issued for repeated failures.

11. Report Consumed Supplies

5.2.3.4 The

Contractor shall submit a monthly report of consumed materials and supplies.

Submitted NLT the first business day of the month.

100% Inspection

Late or inaccurate reports must be resubmitted. A CDR may be issued for repeated failures.

12.

Coordinate RE Program Logistics

5.2.4.1 The

Contractor shall prepare and submit facility requests and flyers for all

RE

programs.

All facility requests and flyers are submitted NLT 45 days prior to the program/event start date.

100% Inspection

Failure to meet the deadline is a performance failure and may result in a CDR.

13. Support Weekly RE Classes

5.2.4.2 The

Contractor shall prepare materials, distribute supplies, and reset classrooms for RE programs.

Pass/Fail. All materials are prepared and spaces are reset. No more than 2 valid complaints per month from the DRE or Priest.

Customer Complaint & Periodic Inspection

Exceeding the complaint threshold will result in a CDR and requires immediate corrective action.

14. Report

RE

Attendance & Supplies

5.2.4.3 The

Contractor shall submit a consolidated monthly report for RE attendance and supply consumption.

Submitted NLT the first business day of each month.

100% Inspection

Late or inaccurate reports must be resubmitted. A CDR may be issued for repeated failures.

6.2 Technical Exhibit B – Deliverables Schedule

Deliverable

PWS

Ref.

Frequency

# of

Copies Medium/Format Submit To

(A.001) Contractor’s

Proposed QCP 1.5.1

Within ten (10) workdays after contract award

Microsoft Office /

Email KO and COR

(A.002) Written reports for Quality

Issues

1.5.1.2

Within two (2) workdays after verbal report

Microsoft Office /

Email

COR

(A.003) Background

Check Request

Forms

1.11.3 NLT 10 days after

contract award

Microsoft Office /

Email

COR

(A.004) Key

Personnel List 1.18

At post-award meeting

Microsoft Office /

Email KO and COR

(A.005) AT Level I

Training Certificates 1.29.1

Within 45 calendar days after contract start date

Microsoft Office /

Email

COR

(A.006) OPSEC

Training

Verification

1.29.2 Within 30 days of

employment

Microsoft Office /

Email

COR

(A.007) iWATCH

Training

Verification

1.29.3

Within 30 calendar days of contract award

Microsoft Office /

Email

COR

(A.008) Cyber

Awareness Training

Verification

1.29.4 Within 30 days of

employment

Microsoft Office /

Email

COR

(A.009) PII Training

Proof 1.29.5

Within 30 calendar days of employment

Microsoft Office /

Email

COR

(A.010) Child

Protection Training

Proof

1.29.6 Within 30 days of

contract award

Microsoft Office /

Email

COR

(A.011) Monthly

Catholic

Community

Calendar

5.2.1.2

NLT the final business day of the preceding month

Microsoft Office /

Email COR, Priest

(A.012) Catholic

Community Register 5.2.1.4

NLT the 1st business day of each month

Microsoft Office /

Email COR, Priest

(A.013) Weekly

Bulletin 5.2.1.3

NLT COB 4 days prior to the weekend service

Microsoft Office /

Email COR, Priest

(A.014) Facility

Reservation Forms

5.2.3.1, 5.2.4.1

NLT 45 days prior to the service or event

Microsoft Office /

Email

COR,

Priest/Sponsor

(A.015) Event and

Service Publicity

Flyers

5.2.3.2, 5.2.4.1

NLT 45 days prior to the service or event

Microsoft Office /

Email

COR,

Priest/Sponsor

(A.016) Report of

Consumed Supplies

5.2.3.4, 5.2.4.3

NLT the 1st business day of each month

Microsoft Office /

Email

COR

(A.017) Sacramental

Records for

Certification

5.2.2.2

As needed for certification by the

Priest

1 AMS Portal Priest

(A.018) Documents for Quarterly Report 5.2.2.3

As specified by the

COR for each quarter

Microsoft Office /

Email

COR

(A.019) Monthly

Attendance Report

5.2.3.3, 5.2.4.3

NLT the 1st business day of each month

Microsoft Office /

Email

COR