PWS BASE Laundry 2027 Rev. 1..pdf

PERFORMANCE WORK STATEMENT

FOR

LAUNDRY AND DRY- CLEANING SERVICES

BASE SERVICES

CHAPTER

BASE SERVICES

TITLE

PAGE

1.

DESCRIPTION OF SERVICES

3-4

2.

SERVICES SUMMARY

4-5

3.

FURNISHED PROPERTY & SERVICES

4.

GENERAL INFORMATION

5-7

5.

APPENDICES

a. LINEN EXCHANGE PICK-UP AND DELIVERY

LOCATIONS AND SCHEDULE

b. AVIANO INN LODGING LINEN EXCHANGE

ESTIMATED WORKLOAD DATA

9-10

c. LA DOLCE VITA ESTIMATED WORKLOAD DATA 11

d. CONSOLIDATED CLUB ESTIMATED WORKLOAD DATA 12-13

e. FURNISHING MANAGEMENT SECTION WORKLOAD DATA 14

f. IPE 31 LRS/MGLRSP WORKLOAD DATA 15

1. DESCRIPTION OF SERVICE

The contractor shall provide all management, tools, equipment, labor and transportation, necessary to ensure that laundry and dry-cleaning services are performed for Aviano Air Base, Italy. Specifically, contractor will pick up soiled items from the list of authorized users on delivery schedule (Appendix A), launder or dry-cleaning services in accordance with the method(s) listed on the Estimated Workload Data Sheet (Appendices B through E) and return all clean items to the appropriate end user within specified time frame. Contractor must adhere to sanitation and cleanliness standards as required by local, regional, and national standards.

1.1. Operation Control

1.1.1. Laundry and Dry-Cleaning services are required for a variety of Aviano Air Base Organizations for diverse items, such as linen, tablecloths, kitchen clothing and other as specified in Appendices B, C, D, E & F.

1.1.2. The contractor shall be responsible for obtaining all certifications, licenses, permits, and associated documentation to perform all the required services listed in this Performance Work Statement.

1.1.3. The service shall include loading, unloading, segregating, transporting, and obtaining necessary documentation (counting sheet customer/delivery note contractor) for items picked up or delivered.

1.1.4. The contractor shall pick up and deliver to facilities within 30 minutes of scheduled time frame, in accordance with Appendix A.

1.1.5. The contractor shall complete all work required within two days from pick-up time, or by the next scheduled delivery day. Items requiring an extended turnaround time must be coordinated with the designated Mission Owner prior to performance of service.

1.1.6. Any item not delivered within the two-day turnaround time, to the Aviano Lodging Facility, and not delivered within the next schedule run, to all other facilities (Appendix A), will be considered lost if not found and returned, by contractor, within 15 days. In case of lost items, the contractor shall reimburse the Government, the exact replacement cost of re-acquiring a new item(s).

1.1.7. Completed items shall be in conformance with commercial industry standards and/or practices for quality of cleanliness, pressing, appearance and packaging. The items shall not only be cleaned in the sense of being free from soil and stains, but also free from bacteria, fungi and microorganism.

1.1.8. All items shall be wrinkle-free and packaged in clear plastic wrapping or hangers, as appropriate, in accordance with Appendices B, C, D, E & F.

1.1.9. Contractor-caused damage shall be repaired on a non-reimbursable-basis utilizing conforming materials. The contractor shall replace all missing buttons of matching color and similar appearance and quality. Contractor-damaged items which cannot be repaired, must be replaced or the value of the item is reimbursed by the contractor.

1.2. Documentation and handling procedures

1.2.1. An itemized schedule for each pick-up and drop-off location must be submitted monthly to the designated Mission Owner (MO) no later than the 3rd workday of the following month.

1.2.2. Counting of items to be laundered will be accomplished by the government personnel at each pick-up location and verified by the Contractor at the end of each laundering. A copy of each counting sheet will be retained by both parties. If there are discrepancies between the counts, the Contractor will address such discrepancies on a case-by-case basis.

1.2.3. Quantities and sizes of items returned laundered will be annotated on the Delivery Ticket and verified by a government representative by signing this ticket, which will be retained by both parties.

1.3. Performance Requirements

1.3.1. Items found not conforming to the requirements of contract specifications, shall be re-laundered at no additional cost to the Government. After they are re-cleaned, the contractor shall pack these items separately and mark each bundle “Attention Mission Owner”.

1.3.2. The contractor along with the Mission Owner will determine if there are any items considered unserviceable and non-repairable during the pick-up phase, if feasible. If the determination cannot be done during the pick-up phase, but only after the laundering then the Contractor shall contact the MO to notify the issue, and the Contractor shall return the indicated items using a separate packaging.

However, it is up to the Contractor to accept performing a trial laundering of items that have undefinable/non-conventional stains (oil, permanent marker, shoe polish etc.).

2. SERVICE SUMMARY (SS)

Performance Objective PWS Para. Performance

Threshold Remedy

Contractor shall provide Laundry and Dry-Cleaning services to Aviano AB Organizations.

1.1.1 and 1.1.3

Customer complaint/ Mission Owner periodic inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Contractor shall provide 2-day turnaround time service, with delivery and pick up at specific location

1.1.4 and 1.1.5 and 1.1.6

Customer complaint/ Mission Owner periodic Inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Performance Objective PWS Para. Performance Threshold

Remedy

Deliver clean and sanitized items Packaged appropriately

1.1.7 and 1.1.8

Customer complaint/ Mission Owner periodic inspection. No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Perform non-reimbursable repairs

1.1.9 Customer

complaint/Mission Owner periodic inspection No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

Counting of items to be laundered accomplished by the Gov’t and verified by the contractor after laundering

1.2.2 Customer

complaint/Mission Owner periodic inspection No more than 3 valid complaints per month

Any service not performed within the required performance threshold will be reported in the annual evaluation (CPARS)

3. FURNISHED ITEMS

3.1. Items

3.1.1. The government is responsible for providing only the items to be laundered.

3.2. Contractor-Furnished Property

3.2.1. Contractor shall provide laundry carts for storage and transportation of linens to and from facilities. Contractor shall provide empty carts requested by activity personnel and/or the COR.

Empty carts shall be left at locations during pick-up of dirty linens for the next scheduled pick-up.

4. GENERAL INFORMATION

4.1. Quality Control Plan (QCP)

4.1.1. The contractor shall establish and maintain a thorough Quality Control Plan (QCP) that ensures:

professional laundry services meet standards required by this PWS. This QCP shall accompany the contractor’s proposal.

4.1.2. Monthly records of all inspections conducted by the contractor and necessary corrective action-taken shall be made available to the Mission Owner by the 5th working day of the following month.

4.1.3. The Mission Owner shall include a back-up plan in the event of delivery vehicle breakdown and laundry equipment failure. This plan shall be presented to the Mission Owner no more than five (5) working days after award of the contract. COR shall be included in the QCP.

4.2. Government Quality Assurance

4.2.1. The Government shall evaluate Contractor’s performance by implementing random sampling/surveillance and customer complaint as specified in the Government Performance Plan.

4.3. Lost and found property.

4.3.1. The Contractor shall inspect and remove any items found in the pockets of clothing or amongst soiled linen, prior to their treatment, and return them to the Mission Owner.

4.4. Contractor Personnel

4.4.1. Designated management personnel shall be required to speak, read and understand all correspondence in the English language without the aid of a dictionary. In addition, must be proficient.

enough to actively participate in the required meetings with government personnel.

4.5. Security Requirements

4.5.1. Contractor personnel entering the government installation shall abide by all security and safety.

standards of the installation.

4.5.2. The contractor must obtain pass and identification documentation for all personnel employed.

under this contract to enter this installation. The following forms will be obtained from the Contracting Office.

USAFE IMT 79, Request for Base Entry Identification 31 SFS/S3LE FORM 79, Request for Base Entry Identification

4.6. Hours of Operation, Holidays and Down days

4.6.1. Pick-up and delivery of items will be accomplished in accordance with Appendix A.

Service will not be required on Italian Holidays. American holidays, Wing down days and, family days are non-service days except for Lodging (TLF included) and Club. Delays may be expected occasionally during Wing exercises at certain pick up and drop off locations. Contractor will not be held responsible for delays caused by these circumstances, nor will they be provided additional compensation for such delays.

Italian Holidays (No service Days)

January 01 New Year’s Day January 06 Epiphany Local PSD (April) Easter Monday April 25 Liberation Day May 01 Italian Labor Day June 02 Republic Day August 15 Assumption Day November 01 All Saint’s Day December 08 Immac. Concep. Day December 25 Christmas Day December 26 Saint Stephen’s Day

American Holidays (Service only to Lodging -VQ and TLF- and Consolidated Club)

Martin Luther King’s Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veterans Day 2nd Monday in November Thanksgiving 4th Thursday in November

APPENDIX A

LINEN EXCHANGE PICK-UP AND DELIVERY LOCATIONS AND SCHEDULE

The contractor shall pick up and deliver to the listed facilities within the specified time frame and on the Scheduled days as follows:

UNITS

SQUADRON

LOCATION

(BLDG #)

PICK-UP

DELIVERY

TIME

FRAME

VQ (Lodging)

31 FSS

1484 (Area F) Mon/Wed/Fri 08:00-10:00

TLF (Lodging)

31 FSS

1480-81 (Area F) Mon/Wed/Fri 08:00-10:00

TLF (Lodging)

31 FSS

1482-83 (Area F) Mon/Wed/Fri 08:00-10:00

La Dolce Vita

31 FSS

1412 (Area F) Wednesday 08:00-10:00

Club Bella Vista & 1404 (Area F) Wednesday 08:00-10:00 Falcon Hall

31 FSS

1467 (Area F) Wednesday 08:00-10:00

FMO (Off Base)

31 CES

Aviano Industrial Area

Mon/Wed 08:00-10:00

IPE

31 LRS/MGLRSP

933 (Area F) On Call 08:00-10:00

APPENDIX B

AVIANO INN LODGING LINEN EXCHANGE ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL PACKAGE

ESTIMATE REQUIREMENTS

001 5,000 5 per bundle

002 5,000 5 per bundle

003 15,000 5 per bundle

004 15,000 5 per bundle

005 1,500 5 per bundle

006 2,000 5 per bundle

007 60,000 15 per bundle

008 7,000 25 per bundle

009 250 5 per bundle

010 2,000 2 per bundle

011 5,000 2 per bundle

012 100 2 per bundle

Sheets single bed, white or colored

Fitted Sheets single white or colored

Sheets double bed, white or colored various sizes

Fitted Sheets double bed, white or colored various sizes

Red Bed Spread single bed Red color various sizes

Red Bed Spread double bed, Red color various sizes

Pillowcases white or colored various sizes

Pillowcases with zipper, white or colored, various sizes

Sheets (baby crib) white or colored, various sizes

Mattress pad single bed various sizes and colors

Mattress pad double bed various sizes and color

Blankets wool various sizes and colors

Baby Crib blankets various sizes

013 200 5 per bundle

ITEMS DESCRIPTION ITEM# ANNUAL

ESTIMATE

PACKAGE

REQUIREMENTS

Bed spread quilted single Gold and various color

014 1,500 individually wrapped

Bed spread quilted double Gold and various colors

015 2,500 individually wrapped

Thermo blankets white single bed various sizes and color

016 1,500 individually wrapped

Thermo blankets white double Bed various sizes and color

017 5,500 individually wrapped

Bath towel various sizes and color

018 42,000 5 per bundle

Hand towel various sizes and color

019 30,000 10 per bundle

Wash cloth various sizes and color

020 40,000 25 per bundle

Dish cloth, large, any color 021 3,500 20 per bundle

Dish cloth, small, any color 022 3,500 25 per bundle

Bathmat various sizes and color

023 30,000 10 per bundle

Pillows 024 3,000 individually wrapped

Lodging Jacket 025 30 individually wrapped

Quilted spread Double Suite VQ

026 150 individually wrapped

Mattress pad double with zip 027 50 individually wrapped

Mattress pad single with zip 028 30 individually wrapped

Laundry and Dry Cleaning will be performed as specified on labels found on above list of items.

Like items (color and type) will be bundled together.

APPENDIX C

LA DOLCE VITA DINING FACILITY ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL

ESTIMATE

PACKAGE

REQUIREMENTS

Napkins 001 1,000 50 per bundle

Shirt for cooks, short and long sleeves different colors

002 50 individually wrapped

Trousers for cooks, different colors 003 50 individually wrapped

Apron for cooks, different colors With or without bib

004 50 10 per bundle

Jacket for cooks, different colors 005 50 individually wrapped

Potholders for cooks Different colors

006 50 5 per bundle

Chef hat for cooks Different colors

007 50 individually wrapped

Frock long with sleeves Different colors

008 50 individually wrapped

Normal Tablecloth 009 200 10 per bundle by color

Big Tablecloth 010 100 10 per bundle by color

Round Tablecloth 011 100 10 per bundle by color

Table Skirt 012 30 5 per bundle by color

Wash cloth (Rags) 013 300 50 per bundle

APPENDIX D

CONSOLIDATED CLUB ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL

ESTIMATE

PACKAGE

REQUIREMENTS

Wash cloth various sizes and color

001 100 25 per bundle

Hand towel various sizes and color

002 100 20 per bundle

Trouser for cooks different color

003 250 individually wrapped

Shirt for cooks, short and long sleeves different colors

004 250 individually wrapped

Apron for cooks different colors with or without bib

005 1,000 10 per bundle

Parka jacket 006 50 individually wrapped

Normal tablecloth 007 3,000 20 per bundle by color

Big tablecloth 008 5,000 20 per bundle by color

Round tablecloth 009 800 20 per bundle by color

Table skirt 010 100 5 per bundle by color

Polo cotton 011 50 individually wrapped

Potholders for cook different colors

012 40 5 per bundle

Window drape various type 013 40 individually wrapped

Napkins 014 20,000 50 per bundle by color

Chef hat for cook different color

015 50 individually wrapped

Tablecloth row various colors

016 20 5 per bundle

ITEMS DESCRIPTION ITEM# ANNUAL

ESTIMATE

PACKAGE

REQUIREMENTS

Big Tablecloth Round various colors

017 400 5 per bundle

Bath Towel various colors

018 25 5 per bundle

Laundry and Dry Cleaning will be performed as specified on labels find on above list of items.

APPENDIX E

FURNISHING MANAGEMENT SECTION

ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL PACKAGE

ESTIMATE REQUIREMENTS

Mattress Pad/Cover white 001 800 individually wrapped

Double Mattress (Sanitizing) 002 220 individually wrapped

Single Mattress (Sanitizing) 003 220 individually wrapped

Easy chair cushion cover (Back) 004 600 individually wrapped

Easy chair cushion cover (Seat) 005 600 individually wrapped

APPENDIX F

INDIVIDUAL PROTECTIVE ELEMENT

ESTIMATED WORKLOAD DATA

ITEMS DESCRIPTION ITEM# ANNUAL PACKAGE

ESTIMATE REQUIREMENTS

A-3 Bag / Flying Bag cotton 001 360 Individually wrapped

JLIST coat / Biological Suit 002 360 Individually wrapped

JLIST trousers / Biological Suit 003 360 Individually wrapped

Glove inserts / White Gloves 004 360 5 Pair Bundle

IOTV Vest / Body Armor 005 100 Individually wrapped

Sleeping Bag / Modular 006 50 Individually wrapped

Parka 007 50 Individually wrapped

Pants / Cold Weather 008 50 Individually wrapped