PWS Attachment 8 - DRAFT Performance Requirements Summary.docx
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- Attached to
- Clinical Reference Laboratory Testing Services
- Solicitation number
- HT001526RE001
- Issued by
-
Defense Health Agency
About this file
This is a Performance Requirement Summary (PRS) document that establishes performance objectives and acceptable quality levels for Clinical Reference Laboratory Testing Services. The PRS outlines 12 key performance requirements with specific metrics and surveillance methods to ensure mission-critical laboratory operations supporting over 205 Military Treatment Facilities globally.
The requirements encompass operational performance standards including: notification of testing issues within 12 clock hours (PRS #1); interface of new tests within 7 days at 90% compliance (PRS #2); methodology change notification 15 days in advance at 95% compliance (PRS #3); contractor-furnished supply availability 95% of the time (PRS #4); courier service reliability at 99% on-time pickup performance (PRS #5); unscheduled STAT testing response within 3 hours at 95% compliance, available 24/7 (PRS #6); Laboratory Information System interface availability at 98% uptime (PRS #7); critical results notification by telephone within 30 minutes at 95% compliance (PRS #8); amended report notification within 30 minutes telephonically and 1 day electronically at 95% compliance (PRS #9); laboratory testing error notification within 24 hours at 95% compliance (PRS #10); full error investigation completion within 30 days at 100% compliance (PRS #11); anatomical pathology specimen return within 7 calendar days at 90% compliance and 14 days at 98% compliance (PRS #11); and turn-around time compliance at 98% with 99% accuracy (PRS #12). Surveillance methods include periodic inspection by the DHA Contracting Officer's Representative, exception reporting, and quarterly performance reviews.
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PWS Attachment 8
PERFORMANCE REQUIREMENT SUMMARY (PRS)
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
Performance Objective (The Service required—usually a shall statement from Part 5)
| PWS Reference |
| Acceptable Quality Level (AQL) (This is the maximum error rate. It could possibly be “Zero deviation from standard”) |
| Method of Surveillance |
PRS # 1 Issues impacting testing and/or test results
| PWS (para 1.10.1.5) |
| Contractor shall inform the COR in writing of issues or potential issues that might affect the performance within 12 clock hours of identifying those issues |
| DHA COR / Designee Periodic Inspection |
PRS # 2 Lab Test File The contractor shall ensure that new tests are interfaced within 7 days.
| PWS (para 3.1.1.1 and 5.4.11) |
| The contractors’ portion of the test file interface will be completed with the 7-day period 90% of the time |
| DHA COR / Designee Periodic Inspection |
PRS # 3 –Methodology Changes. Notification of change at least 15 days prior to change.
| PWS (para 5.1.1.1.1) |
| Notification is performed within 15 days prior to change 95% of the time. |
| DHA COR / Designee Periodic Inspection |
PRS # 4 Contractor- Furnished Supplies and Equipment.
Contractor- furnished items shall be routinely replenished by the Contractor to allow performance of all contract requirements without interruption.
PWS (para 4.1 – 4.4)
| Supplies should be available for use 95% of the time. |
| DHA COR / Designee Periodic Inspection, or by exception. |
PRS # 5 – Courier Services The Contractor shall ensure that all courier pick-ups are not missed and on-time
| PWS (para 5.3.5) |
| Courier pick-ups should not be missed 99% of the time. |
| DHA COR / Designee Periodic Inspection, or by exception. |
| PRS # 6 – Unscheduled/STAT Clinical Reference Laboratory Testing Services. The Contractor shall accommodate additional specimen pick-ups for unscheduled testing Courier response time must be within 3 hours after notification by any SA. Unscheduled specimen transport costs will be the only additional charge for unscheduled testing 24 hours a day, 7 days a week, for each SA |
| PWS (para 5.3.5.2) |
| Courier response time must be within 3 hours after notification by SA, 95% of the time. |
| DHA COR / Designee Periodic Inspection, or by exception. |
| PRS # 7 –Lab Information System/Data Transmission. The Contractor shall provide an on-line LIS direct interface with Genesis LIS located at each SA |
| PWS (para 5.2 and 5.3.7) |
| The contractor shall ensure that the SA have access to the interface 98% of the time |
| Availability of Management Information System, and/or by exception |
| PRS # 8 - Critical results. Critical results shall be telephoned, within 30 minutes, directly to the SA after being confirmed and certified by the Contractor |
| PWS (para 5.3.11) |
| Notification will be made 95% of the time. |
| SA COR will review Critical Results Report PWS 5.2.2.15. Designee Periodic Inspection, or by exception. |
PRS # 9 –Amended Reports.
Amended results shall be telephoned directly to the SA within 30 minutes and followed by electronic transmission within 1 day
| PWS (para 5.3.11.1) |
| Telephonic and electronic notification 95% of the time notification. |
| DHA COR / Designee Periodic Inspection of Amended Report. |
| PRS # 10 - Laboratory Testing Error The Contractor shall provide notification of testing errors within 24 hours of discovery to the DHA COR.Notification. |
| PWS (para 5.3.11.2) |
| 95% of the time notification within the 24-hour time frame. |
| DHA COR / Designee Periodic Inspection of error notification. |
| PRS # 11 - Laboratory Testing Error. The Contractor shall provide the full investigation of the laboratory testing error, to include corrective action and monitoring, and a summary of all amended patient reports, within 30 days of discovery.Investigation |
| PWS (para 5.3.11.2) |
| The Contractor shall provide the full investigation within 30 days of discovery 100% of the time |
| 100% inspection of event(s). |
| PRS # 11 –AP Specimens Returned. AP specimens should be returned within 7 calendar days after final diagnosis |
| PWS (para 5.3.14.2) |
| 90% of AP specimens should be returned within 7 calendar days after final diagnosis. 98% within 14 calendar days |
| DHA COR / Designee Periodic Inspection, or by exception. |
| PRS # 12 - Turn Around Times. The Contractor shall provide reports of laboratory testing to the SA within the Contractor’s established turn-around time in accordance with its procedure’s manual. |
| PWS (para 5.3.16.9) |
| The Contractor shall ensure that test TAT standards are met 98% of the time; with 99% accuracy |
| COR will review Quarterly TAT Report |
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