PWS Attachment 11 QASP APPLIANCE REPAIR CONTRACT GE.docx

Quality Assurance Surveillance Plan

For

Appliance Repair Services, Germany

Contract #

Date, 11 October 2022

IMCOM-E, GSE/G4,

Furnishings Branch, Sembach, Germany

WK4FVK

409th CSB QASP Template Version: 20230920

TABLE OF CONTENTS

Subject Page Number

1.0 Overview 3

2.0 Description of Services 4

3.0 Roles and Responsibilities 4

4.0 Contract Quality Requirements 5

5.0 Government Surveillance 6

6.0 Non-Conforming Performance 8

7.0 Data Analysis 9

8.0 Acceptance of Services 10

9.0 COR Monthly Status Report (MSR) 10

10.0 Service Contract Reporting (SCR): 10

11.0 Contractor Performance Assessment Reporting System (CPARS) 10

12.0 Combating Trafficking In Persons (CTIP) 10

13.0 COR/Quality Assurance Surveillance Files 11

14.0 QASP Changes 11

15.0 Attachments 12

1.0 Overview.

1.1 Purpose. The purpose of this Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to ensure it receives the services under this contract as identified in the Performance Work Statement (PWS). This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

· What will be monitored?

· How monitoring will take place.

· Who will conduct the monitoring?

· How monitoring efforts and results will be documented.

· When and how often monitoring will take place.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. The QASP should recognize that unforeseen and uncontrollable situations may occur.

The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government’s surveillance of the contractor’s performance to assure that it meets contract standards. It is the government’s responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor’s quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

1.2 Intent. The intent of this QASP is to: 1) ensure Contractor performance meets or exceeds contract terms, conditions and specifications; 2) hold the Contractor accountable for quality control; and 3) encourage the Contractor to take appropriate steps to control and improve quality. Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any times necessary, and at all places necessary to ensure that the rendered services conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level and perform quality assurance at the contractor's place of business, if applicable. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor.

1.3 Authority. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance, and documentation of the service called for in the Task Order or contract. This acceptance is to be executed by the contracting officer or a duly authorized representative.

2.0 Description of Services

2.1 Scope of Work. The Contractor shall provide non-personal service(s). The Contractor shall perform Appliance repairs, and the management of Repair parts and Common Standard Item Parts to fulfill the requirements. The Contractor shall provide all necessary management, personnel, supervision, tools, vehicles, materials, general and specialized equipment, electronic communication, and all required reporting to perform Appliances repairs services as identified in this PWS. Freestanding Appliances to be supported may be either U.S. or European specification to include Ranges, gas and electric; refrigerators and freezers; dishwashers, washers, dryers, Industrial washers and dryers, combination microwaves and icemakers (Attachment # 12 Listing of estimated quantities of US and EU Appliances in Europe).

2.2 Type of Contract. Firm Fixed Price (FFP) Contract - A firm-fixed-price contract provides for a price that is not subject to any adjustment on the basis of the Contractor’s cost experience in performing the contract.

3.0 Roles and Responsibilities. The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this PWS and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Description of Services/Introduction.

3.1 Government.

3.1.1 Contracting Officer (KO). The KO is the only person with the authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO shall determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Shea L. Korth Organization or Agency: 409th CSB, Theater Contracting Center, Kaiserslautern, GE Telephone: DSN 542-6802 or 0611-143-542-6802 Email: shea.korth2.civ@army.mil

3.1.2 Contracting Officer’s Representative (COR). The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and reporting early identification of performance problems to the Contracting Officer and Contractor; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. The COR shall keep a surveillance file in Procurement Integrated Enterprise Environment – Surveillance and Performance Monitoring Application (PIEE-SPM) that accurately documents the contractor’s performance. The COR is required to provide monthly performance assessments to the KO by uploading in PIEE-SPM. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

4.0 Contract Quality Requirements.

4.1 Contractor’s Quality Control Program. The Contractor’s quality control program (IAW FAR Part 46 and applicable 52.246-(Clause(s))) is the means by which the Contractor assures that work complies with the requirement of the contract. The Contractor shall ensure services are performed in accordance with this PWS. The Contractor shall identify, prevent, and ensure non-recurrence of defective services.

4.2 Government Quality Assurance. The Government shall evaluate the Contractor’s performance under this contract in accordance with this QASP. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and minimum acceptable defect rate(s).

5.0 Government Surveillance. The Government has the right to inspect all contract deliverables at any time before acceptance. Inspections can be announced or unannounced, but they must not unduly delay work, and they must not include directions that would change the contract. The Government also has the right to reject a deliverable that does not meet contract requirements. For acquisitions of commercial items, FAR Subpart 46.202-1 requires the Government to rely on contractors’ quality assurance systems as a substitute for Government inspection and testing before the items are tendered for acceptance (unless customary practices for the supplies being acquired include in-process inspection). Any in-process inspection by the Government must be consistent with commercial practices. For services, the COR can monitor contractor performance by using a variety of inspection methods. Before an inspection, the COR should check the contract for specific inspection and testing requirements. The COR should use a systematic approach and should ensure that the inspection methods do not interfere with the contractor’s progress or at least disrupt that progress only when absolutely necessary and as minimally as possible.

5.1 Methods of Surveillance. The following Methods of Surveillance will be utilized in monitoring the Contractors’ performance:

5.1.1 100% Inspection. With this method, performance is inspected/evaluated at each occurrence. This method is often costly (both time and money) but can be necessary due to health, safety and other considerations.

5.1.2 Random Sampling. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained.

5.1.3 Periodic Inspection. N/A

5.1.4 Customer Feedback/Input (Complaints). Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to consistently provide feedback regarding the quality of performance, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard.

In all cases, complaints will be documented. The following procedures will be followed when a complaint is received: The COR will document customer complaints of unsatisfactory performance, the validity of the complaint, time and date the responsible official was notified, and the actions taken to correct the problem. Customer complaints shall be handled in the following manner: When a complaint is received, COR personnel will complete appropriate documentation to record the complaint. The COR shall investigate the complaint to determine contract non-conformance. If after investigation the COR determines the complaint as valid, the COR will inform the Contractor’s Quality Manager. If the COR determines the complaint as invalid, the COR shall document their findings and notify the complainant. COR personnel will retain the annotated copy of the written complaint for their file. All customer complaints received, valid and invalid, will be documented.

5.2 Performance Requirements Summary (PRS). The Performance Requirements Summary (PRS) (Attachment 15.1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR PIEE-SPM File. The key elements of this process are PWS tasks risk rated as high or moderate, and included in the Performance Requirements Summary (PRS) which provides the performance objective, performance standard, performance threshold and method of surveillance. The COR will perform surveillance and inspect the compliance of PWS tasks on a monthly basis. Although the PRS contains only those items considered most important for mission accomplishment, the government retains the right to inspect all requirements of the contract. The COR may choose to periodically inspect requirements not listed on the PRS. Non-conformance with any contract requirement, whether specifically addressed in the PRS or not, is still non-conformance (See Para 6.0 Non-Conforming Performance). The intent of the surveillance approach is to gain confidence in the contractor's way of doing business and then adjusting the level of oversight to a point that maintains that confidence. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. All Government evaluators should be prepared to periodically update the surveillance approach as required.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor’s performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR’s inspection checklist(s).

5.3 Surveillance Schedule. The COR shall complete a Quality Assurance Surveillance Schedule (QASS) on a monthly basis. The completed QASS form shall be uploaded into PIEE-SPM in the Surveillance Documents section as a Surveillance Schedule. The QASS ensures the KO that the COR has scheduled and documented the specific dates and times contractor surveillance was performed. Sample COR Surveillance Schedule, Attachment 15.2.

5.4 Performance Rating Definitions. In evaluating the quality of contractor’s performance, the following performance ratings IAW FAR 42.1503, Table 42-1will be used.

6.0 Non-Conforming Performance & Non-Conformance Report (NCR). NCRs are used in evaluating the contractor’s corrective action and determining if an appropriate root cause has been assigned and effective timely corrective action has been taken by the contractor to prevent or reduce recurrence in the same or other similar services or products and to assure that adequate remedial action has been taken to remove existing faults. There are three Levels of NCRs which are used and issued to the contractor. NCRs must be submitted to the contractor in a timely manner after non-conforming performance has been identified. If the number of non-conformances/discrepancies exceeds the performance threshold for any item in the PRS, approved Government representatives will determine the possible cause of this unacceptable performance. Government-caused defects/discrepancies shall not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused defects/discrepancies are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable on the PRS items or any other requirement of the contract by the appointed COR, they will inform the contractor’s on-site representative. If the contractor disputes the results of surveillance, the COR will refer the contractor to the KO for resolution. The COR shall notify the KO for appropriate action in accordance with FAR 52.212.4, or the appropriate inspection of services clause.

6.1. Level I (MINOR). Level I Non-Conformance Report (NCR) will be issued for minor non-conformance (NC) that will not likely materially reduce the usability of the supply or service for their intended purpose, or is a departure from established standards having little bearing on the effect use or operation of the supply or service. Minor NC could reasonably be corrected on the spot or within 48 hours and require no further corrective action. Level I NCRs will be issued to the appropriate level of contractor management through a written NCR stating the contract deficiency. All Level I NCRs are required to be documented by the government for the past performance and trend analysis. Actions taken on the Level I NCRs are required to be documented in the monthly reports. When a NC cannot reasonably be corrected on the spot or within 48 hours, the contractor will be issued a level II NCR.

6.2. Level II (MAJOR). Level II NCR will be issued for a major NC (other than critical), that is likely to result in the failure of the supplies or services, or is likely to materially reduce the usability of the supplies or services for their intended purpose. Deficiencies that are recurring (repetitive Level I NCs documented by the government) or for a non-responsive contractor to negative trend or failure of the contractor’s quality control can also be evaluated to a Level II NCR. CORs will contact the QAS when a noncompliance is identified. Only the QAS or KO/ACO will issue level II NCRs and will be issued to the appropriate contractor management level. This emphasizes the seriousness of contractor’s failure to comply with requirements, and the possible contractual remedies for failing to make appropriate corrective action. The Level II NCR shall require the contractor to develop a CAP which identifies the root cause, corrective action for the root cause and for the specific NC, action taken to correct and prevent recurrence of root cause of the specific NC, and the target date for implementation of planned corrective action

6.3 Level III (CRITICAL). Level III NCR will be issued for critical NC that are likely to result in hazardous or unsafe conditions for individuals using, maintaining, or depending upon the supplies or service and is likely to prevent performance of a vital agency mission; is for a repeated or uncorrected Level II NCR; or is for a non-responsive contractor to a Level II NCR. Critical NCs shall result in the issuance of a written NCR to the contractor requiring the development of a Corrective Action Plan (CAP) by the contractor which identifies the root cause, corrective action for the root cause and for specific NC, and the target date for implementation of planned actions.

6.4 Documenting NCRs. CORs will complete NCR’s and coordinate them with the appropriate KO, QAS and contractor representative. The contractor shall acknowledge receipt of the NCR in writing. The NCR will specify if the contractor is required to conduct and prepare a root cause analysis and corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The NCR will also state how long after receipt the contractor has to present this corrective action plan to the QAS and COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Once the contractors Quality Manager or representative has issued a corrective action for the NCR it will be forwarded to the KO, COR and QAS for review, and determination of the need for further correction action. The COR shall notify the contractor representative of the determination within 5 (five) business days. NCR’s will be accumulated and analyzed by the KO, COR and QAS to determine when further corrective action is needed. Further corrective action requests will be documented and submitted to the KO for coordination with the contractor. The COR will discuss all minor deficiencies with cognizant contractor counterparts to resolve issues identified prior to requiring corrective action. All reports, complete with recommendations, will be forwarded to the KO, COR and QAS for review and action.

7.0 Data Analysis. Data Analysis will be performed to identify trends in cost, schedule and/or performance risks. The results of Data Analysis will be documented in the COR Monthly Status Report(s) and may be used to make adjustments to surveillance schedules, increase or decrease surveillance, if deemed appropriate. Negative trends noted using Government data/observations could result in issuing the Contractor a Non-Conformance Report (Refer to Para 6.0 Non-Conforming Performance & Non-Conformance Report (NCR)). Trends noted using Contractor data will not result in a NCR unless the Contractor is not addressing the negative trend.

8.0 Acceptance of Services. When all services have been deemed acceptable and there is documented objective quality evidence to support acceptable performance the COR will accept the services provided and authorize payment of the Contractor. This is accomplished by approving the Contractor’s Receiving Reports in PIEE - Wide Area Work Flow, https://wawf.eb.mil/.

9.0 COR Monthly Status Report (MSR). No later than the 15th of the month, the COR will document the contractor’s performance by completing a Monthly Status Report (MSR) in PIEE-SPM for the previous months surveillance. MSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis will contain a summary of: surveillances performed; Customer Feedback, if any; NCRs, if any; an analysis of the Contractors performance; recommended adjustments to surveillance schedules; and any other pertinent contract information. The Monthly Status Report will not be considered finalized until reviewed and approved by the contracting officer.

10.0 Service Contract Reporting (SCR): The Contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If contract period of performance ends prior to September 30, the Contractor has 30 calendar days from end date of the contract to complete the SCR requirement (DELIVERABLE A.044). The contractor shall completely fill in all required data fields. The contractor shall enter initial data into the appropriate SCR tool to establish the basic contract record no later than 15 working days after receipt of contract award or contract modification incorporating this clause. The contractor shall notify the COR when the basic contract record has been established in the appropriate SCR tool. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year.

11.0 Contractor Performance Assessment Reporting System (CPARS). Documented surveillance data (COR MSRs, Completed Surveillance Checklists, Customer Feedback and NCRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information. The COR shall document that CPARS, if required, was completed in PIEE-SPM.

12.0 Combating Trafficking In Persons (CTIP). If CTIP is checked "Yes" on the COR Appointment Letter, the COR shall perform the following:

Read and understand the CTIP FAR clause 52.222-50 in the basic contract or at http://farsite.hill.af.mil/ and describe how you will monitor the contractor's performance regarding trafficking in persons (CTIP). For FAR 52.222-50 (February 2009), verify paragraph (c) and (f) of the clause are being complied with. For FAR 52.222-50 (March 2015), verify paragraph (c), (h), and (i) are being complied with. Document surveillance results on the MSR and the COR CTIP Checklist, Attachment 15.4. Bring any potential issue in this area to the immediate attention of the KO before engaging the contractor in reference to these activities. Document any validated non-compliance on a NCR IAW paragraphs 6.0 of this QASP.

In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

13.0 COR/Quality Assurance Surveillance Files. The official COR/Quality Assurance Surveillance File will be maintained in PIEE-SPM, IAW DoDI 5000.72, DoD Standard for COR Certification. At a minimum, the CORs PIEE-SPM file(s) contents will include:

A current QASP COR appointment letter (if originally appointed outside of PIEE) Evidence of Monthly Surveillance Documentation Evidence of Funds/Expenditure tracker (If other than Firm Fixed Price Contract) Correspondence pertaining to cost, schedule and performance NCR’s (if applicable) Evidence of required documentation IAW PWS (CDRLs) (Refer to Attachment 15.3) Evidence of SCR data validation Evidence of CPARS data validation (if applicable) Evidence of Quality Assurance Surveillance Schedule (QASS) for each month

All such records will be retained for the life of this contract.

14.0 QASP Changes. This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications, etc. The COR will send any recommended changes to the KO for approval and the KO must approve all changes.

15.0 Attachments.

15.1 Performance Requirements Summary (PRS)

15.2 Sample Surveillance Schedule

15.3 Deliverables Table (CDRLs)

15.4 CTIP Checklist

15.5 Surveillance Checklist

Attachment 15.1

Requirements Table

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS #1 – Deliverables Schedule Submission of all Deliverables listed in the Deliverables Schedule shall be provided on time as outlined. See Deliverables Schedule.

PRS #2 – PWS para. 1.10.3 Contractor shall provide training throughout the life of the contract for every new appliance model (both US and European) added to the inventory. The contractor shall schedule those trainings with the local FMO and the QA Specialist, so the QA Specialist can attend the training at the local FMO or at the Training Facility at the GSE/G4 warehouse in Sembach. The contractor shall submit the documentation of the training and the attendees to the QA Specialist and the COR within five (5) contractor working days after the training event.

PRS #3 – PWS para. 1.20 All Phase-In functions shall be performed in an effective and efficient manner as outlined in PWS to facilitate a seamless transition from incumbent contract to contract awardee.

98% of necessary personnel actions, deliverables and actions are completed within the given time frames, IAW established milestone time frames.

98% Total PRS Compliant Rate

PRS #4 – PWS para. 3. – 3.8 Contractor shall comply with PWS provisions relating to Government Furnished Item and Services

PRS #5 - PWS para. 5.1.3 The Contractor shall only perform work which was authorized by the Government and are within the scope of this PWS.

1.0% deduction of total Monthly Invoice amount

PRS #6 - PWS para. 5.2.2 The contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

PRS #7 - PWS para. 5.2.2 All service requests shall be performed on the scheduled date and time (AM or PM). Any deviations will be tracked through the PRS checklist.

PRS #8 – PWS para. 5.2.3 The contractor shall respond to all repair calls within the given timeframe 98% of calls shall be responded to within one (1) contractor working day for ranges, refrigerators and freezers, or within two (2) contractor working days for washers, dishwashers and dryers. This doesn’t apply if the customer requested an appointment on a later date; Monthly COR PRS inspection checklist Pass / Fail criteria.

PRS #9 - PWS para. 5.2.4 The contractor shall respond to Short Notice repair calls within the given timeframe in accordance with the PWS 5.2. The reason for the short notice service should be on the service request and properly annotated on the work order and in the contractor’s computer system (e. g. Four burners defective, Washer shorts the power supply etc.)

PRS #10 – PWS para. 5.4 The following data points shall be checked, verified, and initialed (digitally on the work order) and if needed corrected by the technician on every work order while being at the customer’s dwelling:

1. eMH Barcode or Inventory number

2. Appropriation

3. Install Date

4. MLFB number

5. Manufacturer

6. Model

7. Serial number

8. Customer Address

PRS #11 – PWS para. 5.4.1 Work orders shall be provided to the local Appliance Inspectors and COR in sequential order in electronic format within two (2) contractor working days from the date the call is completed. The eMH service request form shall be forwarded with each work order.

98% of Documentation is provided to the local Appliance Inspectors and COR within two contractor working days after completion of the call; Monthly COR PRS inspection checklist Pass / Fail criteria.

98% Total PRS Compliant Rate

PRS #12 – PWS para. 5.5 The contractor shall compare the finished work orders with the service request log and shall close out the open service requests in eMH. All completed WOs shall be closed out in eMH and in the contractor’s computer system, within two (2) contractor working days from the date the service is completed.

PRS #13 - PWS para. 5.6 The Contactor shall submit the official invoice(s) in WAWF NLT the 5th working day of the following month.

100% delivered on time, the invoices shall be put into WAWF NLT the 5th working day of the follow on month; Monthly COR PRS inspection checklist Pass / Fail criteria.

PRS #14 - PWS para 5.7.2 5.7.3 and 5.7.4 The contractor shall complete all repairs within the first visit at customer’s homes, troop buildings, or FMOs.

When the SPOC didn’t provide the necessary data as defined in para. 5.3. in order for the contractor to bring the needed repair parts, the Government will not consider those service calls as failed.

PRS #15 - PWS para. 5.7.5 The Government will notify the contractor when the exchanged appliance gets to the FMO. After notification, the contractor shall complete the repair of the exchanged appliance(s) within ten (10) working days. This timeframe applies to all exchanged appliances coming to the FMO.

PRS #16 – PWS para. 5.7.6 The contractor shall ensure that at all times the repair parts and Common Standard Item Parts are added to the contractor’s computer system for each individual work order.

PRS #17 - PWS para. 5.10 The contractor shall repair all appliances within the MEL table. The MEL calculation shall include the labor, the price for the repair parts, and Common Standard Item Parts. The MEL calculation shall be written on each WO.

PRS #18 – PWS para. 5.13.3 The contractor shall have full responsibility for the management of repair parts and shall maintain an adequate system to provide the Government with the parts necessary to perform the required services. It is the contractor’s responsibility to maintain sufficient quantities of repair parts on hand to ensure that repairs are completed within the given response time specified in this PWS.

PRS #19 – PWS para. 5.13.4.1 Purchase Orders of parts placed during the week shall be provided in original form to the COR each Friday.

The following data points shall be included:

1. Part Number (Original Manufacturer number and 6-digit U.S. Part number)

2. Quantity ordered.

3. Unit price and total price of the parts ordered.

4. Expected arrival date of the parts ordered

Total, possible deductions

24% deduction of the total monthly invoice amount

Attachment 15.2

Sample Quality Assurance Surveillance Schedule (QASS)

Monthly Quality Assurance Surveillance Schedule (QASS) for conducting surveillance. The date surveillance conducted goes in the far left column. List the PWS, paragraph number for the task surveillance was performed in the top row. Then place an “X” in the box where the date and PWS, paragraph number intersect to reflect the date during the month surveillance was actually conducted.

Fill out/complete a Quality Assurance Surveillance Schedule for the first month of Contractor performance and include it here as Attachment 15.2 to the QASP. The Highlights pre-filled information is for reference only.

Surveillance Schedule

“FOR OFFICIAL USE ONLY” (When Completed )

5) COR/QAE:

7) Planned Date for Surveillance 8.a) PWS# 5.14

2 May 19

X

X

6 May 19

X

X

15 May 19

X

X

Attachment 15.3

DELIVERABLES TABLE (CDRLS)

A001 Quality Control Plan. The contractor shall submit their draft QCP and a signed copy within thirty (30) calendar days after contract award to the Contracting Officer, Quality Assurance (QA) Specialist and the COR. Para. 1.5.1

A002 The contractor shall maintain an ISO 9001:2015 certification for the duration of the contract. The contractor shall provide this certificate to the KO, Quality Assurance (QA) Specialist and the COR within five (5) contractor working days after contract award. Para. 1.5.2 and 1.20.5

A003 An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within thirty (30) contractor working days upon completion of each option year. Para. 1.5.1.1

A004 The contractor shall inform the COR and or the local Appliance Inspector of issues or potential issues that might affect the performance immediately. Verbal reports shall be followed up by written reports within one (1) contractor working day. Para. 1.5.1.2

A005 The contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within ten (10) contractor working days after date of contract award. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). Para. 1.5.4.3.1

A006 At the Post Award Conference, the contractor shall submit to the Contracting Officer and the COR in writing, the name, title, office, and mobile telephone number of the Contract Manager and Alternate Contract Manager. Para. 1.5.4.3.2

A007 The contractor shall provide written notice to the KO and the COR prior to changing Contract Manager (CM) or Alternate Contract Manager (ACM) no later than five (5) contractor working days prior to the change. Para. 1.5.4.3.2

A008 The Contract Manager or his/her alternate shall respond within one (1) hour to the KO or the COR when requested. Para. 1.5.4.3.2

A009 The contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) contractor working days after contract award. Para. 1.6.3.1

A010 The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the COR within five (5) working days after any changes to the log Para. 1.6.3.1

A011 The contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within five (5) contractor working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR.

Para. 1.6.3.2

COR

A012 Upon termination or cancellation of this contract, the contractor shall collect all outstanding installation access passes and return them to the issuing office within five (5) contractor working days. Proof of the turn in of the Installation Pass to the IACS office shall be send to the COR. Para.1.6.3.3

COR

A013 The contractor shall provide the following information: Last, First and Middle Names, government issued personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) and any other necessary information required to obtain a CAC or installation access card, to the COR within thirty (30) contractor working days after award. Para. 1.6.3.4

A014 The contractor shall provide an updated CAC log within five (5) contractor working days after changes have been made. Para. 1.6.3.4

COR

A015 Contractors employing local national and third country nationals shall furnish the Contracting Officer via the COR current documents required for working on a US installation, no later than ten (10) contractor working days after Contract award. Para. 1.6.4.2

A016 The Contract Manager and Alternate shall provide documentation that shows at least three (3) years of experience in Project Management. The documentation of experience shall be provided to the KO and COR no later than fifteen (15) contractor working days after contract award Para. 1.10.a

A017 The contractor shall identify in writing to the Contracting Officer and the COR, no later than fifteen (15) contractor working days after contract award, an individual by name within the contractor's organization who shall be responsible, as the QCM, for overall management of the contractor's Quality Control Plan (QCP) and have the authority to act in all Contractor Quality Control (CQC) matters for the contractor. Para. 1.10.b

A018 The Quality Control Manager must demonstrate a minimum of three (3) years or more experience working as a Quality Control Manager. The documentation of experience for this individual shall be provided in writing to the Contracting Officer and the COR no later than fifteen (15) contractor working days after contract award. Upon any and every change of the Quality Control Manager (QCM), the contractor shall notify the KO and COR within fifteen (15) contractor working days and provide the documentation of experience for the new QCM. Para. 1.10.b One time. NLT fifteen (15) contractor working days after Contract award.

Fifteen (15) contractor working days upon every and any change.

A019 The contractor shall provide for each technician working under this contract a DIN EN 50678/EN 50699, as well as an apprenticeship certificate which demonstrates at least two (2) years of experience providing repairs on appliances. This applies to all technical personnel as well as future hires. Such certification documents shall be presented to the COR within fifteen (15) contractor working days of contract award or hire after award. Para. 1.10.d

COR

A020 The Contractor shall provide training throughout the life of the contract for every new appliance model (both U.S, and European specification) added to the inventory. The contractor shall schedule those trainings with the local FMO and the Quality Assurance (QA) Specialist, so the QA Specialist can attend the training at the local FMO or at the Training Facility at the GSE/G4 warehouse in Sembach. The contractor shall submit the documentation of the training and the attendees to the QA Specialist and the COR within five (5) contractor working days after the training event.

Para. 1.10.3

QA Specialist and COR

A021 Contractor workspace (staging site, on-site office, desk, or work area, etc.) shall contain a sign signifying the space is occupied by contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer via the COR for review and acceptance within ten (10) contractor working days after contract award. Para. 1.12.1

Contracting Officer and COR

A022 The contractor (to include Subcontractors) shall provide each of their employees an easily readable identification badge. The badge must include the employee’s name, the contractor’s company name, the functional area of assignment, and a recent color photograph of the employee. The contractor shall collect all ID Badges upon completion of the contract or termination of employee. A listing of issued ID Badges shall be furnished to the Contracting Officer and COR within thirty (30) contractor working days after contract award and updated as needed to reflect contractor personnel changes. Para. 1.22.2

Contracting Officer and COR

A023 Upon contract award, the contractor shall provide a milestone plan within ten (10) contractor working days. The contractor will receive an acceptance or rejection notification from the KO. Para.1.20.2