J.1 QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1.0 INTRODUCTION

This performance-based Quality Assurance Surveillance Plan (QASP) sets forth the procedures and guidance that PSC/FOH will use to evaluate and reward the performance of the Contractor in accordance with the terms and conditions of this Contract.

The QASP shall be used as a Government document to enforce the inspection and acceptance of all contracts issued as a result of this Time and Materials contract. The QASP describes the mechanism for documenting noteworthy accomplishments or discrepancies for work performed by the Contractor.

The QASP can be changed/updated, etc. It is intended to be a "living" document that should be revised or modified as circumstances warrant. Either the Contractor or the Government may initiate changes to the QASP. Bilateral changes may be made to the plan at any time during contract performance. Such changes may not entitle the Contractor to equitable adjustments or to any other compensation for performance in a prior period.

The Contractor is responsible and shall manage and ensure that quality controls meet the terms of the Contract.

1.1 Purpose of the QASP

The QASP provides the PSC/FOH COR the ability to conduct surveillance activities of

Contractor performance during the life of this Time and Materials contract. The QASP details how and when the PSC/FOH COR will monitor, evaluate, and document Contractor performance with regards to the Performance Work Statement (PWS).

The QASP is intended to accomplish the following:

a. Define the role and responsibilities of participating Government officials;

b. Define the key deliverables that will be assessed;

c. Describe the rating elements and the evaluation method that will be employed by the Government in assessing the Contractor's performance.

d. Provide copies of the performance assessment form(s) that the Government will use in documenting and evaluating the Contractor's performance.

e. Describe the process of performance assessment documentation.

1.2 Roles and Responsibilities of Government Officials

The QASP is a guide to be used by PSC/FOH personnel to conduct surveillance activities of the Contractor after Contract award. The PSC/FOH COR will review technical documents and products generated by the Contractor. PSC/FOH contract managers (e.g., Contracting Officers (CO) and Contract Specialists) in conjunction with the designated

PSC/FOH COR will also conduct review of contract specific Reports or Deliverables such as invoices, monthly status reports, monthly funding burn rate reports and work plans. The

FOH Project Manager and the CO will use the QASP as a tool to evaluate if the Contractor provided service meets the performance standards in the contract and will be the basis for determining incentives involving additional work earned for the Contractor.

The Contracting Officer's Representative (COR) is responsible for technical administration.

Although principally responsible for administration of this surveillance plan, the COR relies upon the Project Manager and his/her assigned Technical Point of Contacts to perform and document many of the detailed surveillance activities required by the plan.

The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

The Contracting Officer (CO), Lead COR, and/or the CO's representative, will have overall responsibility for overseeing the Contractor's performance. The CO will also be responsible for the day-to-day monitoring of the Contractor's performance in the area of contract compliance, contract administration, cost control; reviewing the FOH Project Manager or

COR assessment of the Contractor's performance; and resolving all differences between the

Government and the Contractor. The CO may call upon the technical expertise of other

Government officials as required.

2.0 Rating Elements and Standards of Performance for Key Deliverables

The Contractor's performance shall be evaluated against the performance standard(s) and acceptable level(s) of quality for each sub-task listed in this document.

3.0 Surveillance Methodology

Surveillance methodology is provided in each sub-task listed in this document.

4.0 Process of Quality Assurance Assessment

A determination of the Contractor's performance will be on a quarterly basis. The PSC/FOH will provide annual customer feedback to the Contractor by summarizing the past years surveillance activities. The FOH Project Managers shall evaluate the Contractor performance, timelines, and deliverables in accordance with each Project Directive and provide the COTR with surveillance documentation listing any deficiencies to allow for review and resolution.

5.0 Surveillance Documentation

A Development Performance Standards Checklist will be used by PSC/FOH personnel conducting the monitoring of the Contractor's performance on this-Contract. Performance evaluations associated with the performance categories of cost; schedule and quality for the contract will be documented. The Performance Standards Checklist will be submitted by the FOH

Project Manager and/or COR to the CO for appropriate action. Also, the Contractor Performance

Evaluation Form will be used to document findings for the past year's surveillance activities regarding the Contractor's performance under this Contract and will be the basis for an annual performance discussion between PSC/FOH personnel and the Contractor representative under the CPS.

6.0 Information Required from the Contractor as Part of the Proposal

In this section, the Contractor that is awarded the Contract shall establish and maintain a complete Quality Control Plan (QCP) to ensure that the requirements of the Contract are provided as specified See Technical Evaluation Criteria, Factor 6). The QCP shall describe the methods for identifying and preventing problems before the level of performance becomes unacceptable.

7.0 Performance Standards

The contact will contain the following performance standards and expectations. FAILURE

TO MEET THESE EXPECTATIONS WILL RESULT IN THE SERVICE PROVIDER

CORRECTING DEFIECIENCIES AT NO ADDITIONAL COST TO THE GOVERNMENT

Performance Standards Quality Expectations

Completeness All submissions will be 100% complete and compliant with all applicable regulations, Accuracy All information submitted will be 100% accurate.

Effectiveness All deliverables must contribute to the overall success of the Contract

Timeliness All deliverables will be on time and within schedule.

Cost

All tasks will be performed within the funding limit provided in each project directive. All invoicing must be complete and billed by customer Agreement, Statement of Work and Project number.

Invoicing shall also be completed by project directive number where applicable.

PERFORMANCE BASED STANDARDS

The objectives set out below will have the following performance standards and expectations.

FAILURE TO MEET THESE EXPECTATIONS WILL RESULT IN THE SERVICE PROVIDER

CORRECTING DEFICIENCIES AT NO ADDITIONAL COST TO THE AGENCY

Performance Metrics

Performance Standard

Standard to be Met/Allowable

Deviation

Method of Surveillance/Acceptable

Quality Expectations

Reports Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality written reports and meets all report deliverable due dates

Contractor meets performance standard 100%

Customer Satisfaction

Completeness, Accuracy, Effectiveness, Timeliness, Cost

Contractor complies with SOW/PWS specifications.

Contractor adheres to guidance provided by COR.

Timely submission of invoices

Completeness, Accuracy, Effectiveness, Timeliness, Cost

The Contractor shall submit invoices monthly to the COR before the 16th day of the following month.

The contractor shall notify the COR when all work is complete and final billing was submitted

Completeness, Accuracy, Effectiveness, Timeliness, Cost

COR makes no more than 2 valid written complaints during the period of performance. No more than a two week delay in agreed upon schedule.

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Log of Processed Workers compensation claims

Completeness, Accuracy, Effectiveness, Timeliness

COR monitoring and review of activities and deliverables.

Updates on Status of Workers Compensation Claims

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality status updates and meets all report

Lost Time Tabulations

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality written reports and meets all report

8 Activity Log

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality activity logs and meets all report deliverable due dates

Contractor meets performance standard 100%

Project Work Orders

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality written reports and meets all report deliverable due dates

Contractor meets performance standard 100%

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Draft report after emergency surveys (e.g., IAQ/Water Quality)

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality surveys and meets all report deliverable due dates

Contractor meets performance standard 100%

Monthly metrics to quantify all required project performance measurements

Completeness, Accuracy, Effectiveness, Timeliness

Contractor provides high quality monthly metrics and meets all report deliverable due dates

Contractor meets performance standard 100%

Overall Contract Management, Including Timeliness

Completeness, Accuracy, Effectiveness, Timeliness, Cot

Contractor maintains high level of quality assurance, deliverables and budget. Contractor informs COR timely of issues or problems including budget issues. Contractor meets time frames agreed upon. Contractor meets performance