Procurement FY21 - 10843 - FY21 IBML Scanner and Software Maintenance and Support Services Specifications.docx
DOCX document 15 KB Posted
- Solicitation number
- 21-492DOR-INFOT-B-14579
- Issued by
- Illinois
About this file
This document is a Request for Quote (RFQ) issued by the Illinois Department of Revenue Procurement Division for FY21 IBML Scanner and Software Maintenance and Support Services. The scope of work requires the selected vendor to provide monthly on-site preventative maintenance, a one-year warranty on all equipment and replacement parts, telephone and email support, and on-site service response within four hours for the Department's IBML high-speed scanners and associated software used for imaging and the Check21 process. The contract term is for Fiscal Year 2021, from July 1, 2020 to June 30, 2021.
The vendor must agree to Federal Clause and Assurance requirements related to IRS Publication 1075. Pricing terms, set-asides, and funding sources are not explicitly stated in the RFQ. However, the Department is seeking a full-service maintenance and support contract to ensure reliable operation of its critical scanning and imaging infrastructure.
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Other files
| File | Type | Posted |
|---|---|---|
| Procurement - Form B - V.20.1~4.docx | DOCX document | |
| Procurement - CPO Letter - Electronic IFB Submissions Allowed~3.pdf | ||
| Procurement - Forms A - V18-1 Packet~4.doc | DOC document | |
| IRS Pub 1075 - Exhibit 7 Contract Language.pdf |
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Text version
ILLINOIS DEPARTMENT OF REVENUE
PROCUREMENT DIVISION
REQUEST FOR QUOTE #10843
BID BUY SYSTEM REQUISTION NO: 20-492DOR-INFOT-B-14579
Scope of Service – The Department of Revenue is procuring a full service maintenance and support contract for the State of Illinois’ Fiscal Year 2021 – July 1, 2020 to June 30, 2021. The contract is to provide a service on the Agency’s IBML Highspeed Scanner and associated Softtrac Software used in conjunction with imaging and the Check21 process.
In addition to the Contract Terms and Conditions, the Vendor is required to agree to the Federal Clause and Assurance to IRS Publication #1075 – Exhibit 7 – Safeguarding Contract Language. See Attachment.
Services Required:
1. Provide minimum Monthly On-site Preventative Maintenance Inspection and perform any necessary services and or repairs by Certified IBML Technician.
2. Provide 1-Year Warranty on all equipment and any replacement parts included.
3. Provide all necessary parts, labor, travel expenses for any repairs at vendors cost.
4. Provide telephone and e-mail support, at a minimum, between 8L00 a.m. to 7:00 p.m. Monday through Friday, Central Time
5. Provide ‘On-call’ technician to be on-site at the IL Department of Revenue in Springfield, IL within four (4) hours or less response time to provide service between the hours of 8:00 a.m. to 7:00 p.m., Monday through Friday, Central Time
6. Provide access to assistance from Factory Trained Customer Support Specialist via phone and e-mail.
7. Provide access to enhanced support website; and to include software upgrades to Image Trac Softrac, and PCN notification. Vendor to notify Revenue on all available software enhancements and upgrades available.
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