Printer Service and Supply Contract PWS_ Final.pdf

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Managed Printer Service and Supplies
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W50S8526QA002
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Performance Work Statement Summary

This Performance Work Statement (PWS) for Selfridge Air National Guard Base (SANGB), Michigan outlines comprehensive Managed Print Services (MPS) for printer maintenance, repair, and supply services during fiscal year 2026. The contract covers maintenance and repair of approximately 80 to 118 HP LaserJet Managed MFP E67660 multifunctional devices located across multiple buildings on the base. The contractor must provide all personnel, equipment, tools, materials, supervision, and quality control to deliver break-fix repair services, preventive maintenance conducted at minimum annually, and all consumable supplies excluding paper and staples. The period of performance consists of a 12-month base year plus four optional 12-month extension years. All contractor personnel must be HP-certified technicians who read, write, speak, and understand English fluently. Contractor employees require base access and must complete AT Level I awareness training within 10 calendar days of contract start, with proof of completion submitted within 15 calendar days.

The contractor must maintain 99% monthly availability for the MPS infrastructure environment and 95% monthly availability for the print device fleet. Service response times require resolution of work stoppage situations within one business day and non-work stoppage situations within two business days, with technicians responding per timeframe requirements 90% of the time. Device malfunctions must be fully resolved within five business days. The contractor shall provide Tier 1-3 technical support during normal business hours (Monday-Friday, 0700-1600 EST), design and maintain the entire MPS solution infrastructure including print-on-demand capability, and establish an enterprise electronic FAX solution by the second optional period of performance. All devices must be FIPS 140-2 validated, ISO/IEC 15408 certified, and compliant with DISA STIGs for Multi-Function Devices and Network Printers. The contractor must supply monthly usage reports and service history reports within specified timeframes, deliver consumable supplies within 7 business days of request, monitor device usage to ensure timely consumable delivery, and handle toner cartridge recycling in accordance with DoD environmental guidelines. Critical and High vulnerabilities must be remediated within 30 calendar days.

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PERFORMANCE WORK STATEMENT (PWS)

FOR

SELFRIDGE AIR NATIONAL GUARD BASE, MI (SANGB)

MANAGED PRINT SERVICES (MPS),

PRINTER MAINTENANCE, REPAIR AND SUPPLY FY26

SECTION 1 General

SECTION 2 Additional Information

SECTION 3 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S)

SECTION 4 Contractor Furnished Property, Material, Equipment and Services (CFP/M/E)

SECTION 5 Requirements

TECHNICAL EXHIBIT 1: Performance Requirements Summary

TECHNICAL EXHIBIT 2: Deliverables Schedule

TECHNICAL EXHIBIT 3: Printer Locations

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Printer Maintenance, Repair and Supply Services, as defined in this PWS.

1.1.1 This contract provides comprehensive support, maintenance, and repair services for the specified HP LaserJet Managed MFP E67660 devices. The core components of this service agreement include providing all necessary consumables (excluding paper), service and break-fix parts, and all associated maintenance.

1.2 Background: 127th Wing, Selfridge The current SANGB print environment comprises more than 250,000 devices, including scanners, printers, and multi-function devices. The size and complexity of the SANGB print environment make configuration control, lifecycle maintenance, and supply management cumbersome and costly, thereby limiting SANGB’s ability to manage the print fleet effectively.

1.2.1 The Defense Information Systems Agency (DISA) increased the cybersecurity compliance requirements for the print environment significantly with the publication of its Security Technical Implementation Guide (STIG) for “Multi-Function Devices and Network Printers.”

The SANGB’s Managed Printer Service requirement includes lifecycle support/maintenance. The SANGB MPS requirement is for maintenance and repair of network print servers and print queues operation, and maintenance of an enterprise electronic FAX service; the implementation of physical and network security measures, to include software/firmware/driver updates for print devices; monitoring, analyzing, and reporting on the functionality, utilization, and security of the SANGB print and FAX environments. The optimization of the SANGB print and FAX environments to realize enterprise-wide efficiencies and the reduction of SANGB’s total cost of ownership for print; the maintenance of print devices and the provision of consumable print supplies (excluding paper and staples).

(NOTE: For the purposes of this PWS, “user” or “customer” shall be defined as any person who is assigned to, employed by, or associated with 127th Wing, SANGB. The SANGB MPS requirement does not include the establishment of a Central Reprographics Department, label makers, topography printers, technical printers (blueprint/large bed), or specialty equipment for graphics shops (i.e., high-definition, high-resolution, high-color fidelity devices).

1.3 Period of Performance (PoP): The Period of Performance shall be a base year of 12 months, plus four 12-month option years.

1.4 General Information

1.4.1 Place of Performance: Services shall be performed at Selfridge Air National Guard Base, MI. Refer to Technical Exhibit 3 for current list of printer locations.

1.4.2 Recognized Holidays: The following are recognized US holidays. The contractor may be required to work on these federal holidays, as approved in advance by the KO. When holiday work is required, the contractor shall be compensated at the applicable line-item rate on the SF 1449 Continuation Sheet(s).

• New Year’s Day (January 1)

• Martin Luther King, Jr.’s Birthday (3rd Monday in January)

• Presidents Day (3rd Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth (June 19)

• Independence Day (July 4)

• Labor Day (1st Monday in September)

• Columbus Day (2nd Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (4th Thursday in November)

• Christmas (December 25)

1.4.3 Quality Control (QC). QC is the sole responsibility of the contractor.

1.4.4 Quality Assurance (QA). The Government shall evaluate the contractor’s performance under this contract in accordance with this DOS.

1.4.4.1 Government remedies. The Contracting Officer will follow the requirements of Federal Acquisition Regulations (FAR) 52.246-4, Inspection of Services – Fixed-Price, for contractor’s failure to correct non-conforming services. In the event that services fail to conform to contract requirements, and cannot be remedied by re-performance, the Government reserves the right to reduce the contract price to reflect the reduced value of the non-conforming services.

1.4.4.2 The contractor shall ensure that timely and effective corrective action is obtained for all deficiencies identified by the Government.

2.0 Additional Information:

2.1 Base Access and Security. The award of this contract does not create a right to access any military installation. Within 10 business days after Award the contractor shall provide a completed access form to the Government Point of Contact (POC) of contractor employees requiring access. The contractor shall submit a revised list to the POC whenever changes occur (new hire and terminated employee).

2.1.1 Upon completion or termination of the contract or expiration of the identification passes, the prime contractor shall ensure that all base identification passes issued to employees and subcontractor employees are returned to the issuing office.

2.1.2 Unscheduled gate closures by the Security Police may occur at any time, causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented.

Contractors are not compensated for unexpected closures or delays.

2.1.2.1 The contractor’s employees shall comply with all installation traffic, safety, and security regulations. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee ‘driving privileges. All contractor employees shall carry proper identification with them at all times while on Selfridge ANGB.

2.1.3 Antiterrorism / Operations Security: Access and General Protection/Security Policy and Procedures.

Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

2.1.4 For Contractors that do not require a CAC but require access to a DoD Facility and/or Installation: The Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (AFI 31-101 and AFI 10-245), applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by a government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

2.1.5 COMSEC/IT Security: All communications with DoD organizations are subject to communications security (COMSEC) review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractors place or receive a call, they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information.

2.1.5.1 For security reasons the taking of photographs while on the installation is prohibited. Cell phone use if on the airfield is not authorized.

2.1.6 AT Level I Training: All contractor employees, including subcontractor employees, requiring access to Government Installations, Facilities, and Controlled Access areas shall complete AT Level I awareness training within 10 calendar days after the contract start date. The contractor will be provided with an AT I

Training Pamphlet and sign-in sheet for all company staff. Documentation of completion shall be provided to the Contract Administrator and POC.

2.2 Physical Security. The contractor shall ensure all government property, equipment and materials in their possession are secured.

2.4 Safety/Environmental

The contractor shall comply with all federal and state Occupational Safety and Health Administration (OSHA) requirements and standards, technical orders, regulations, and referenced publications as published in OSHA 29 CFR.

2.5 Identification of Contractor Employees: All contractor personnel are required to identify themselves as such to avoid creating an impression that they are Government employees. Contractor personnel shall present a neat appearance and wear identification badges or uniform distinguishing themselves as such.

The badges shall have the company name, employee name and the word “contractor” displayed.

2.6 Special Qualifications:

2.6.1 All personnel who work on these printers shall be Certified Technicians for HP Printers. The contractor shall ensure quality work performance IAW applicable standards and guidelines.

2.7 Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in any form of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract.

The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. Such actions may include, but are not limited to, removal from the contract, reduction in benefits, or termination of employment. The Contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

2.8 Liability. The contractor hereby agrees to release the Government (to include its officer, enlisted personnel, agents, and employees) from any liability for any loss, damage, or injury sustained by the contractor or his employees during the performance of this contract. The contractor also agrees to indemnify the Government for any loss, damage, or injury to Government personnel or agents or other third parties, provided such loss to the Government is caused by the negligence of the contractor or his personnel while performing this contract

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S):

3.1 The Government will not provide GFP/M/E/S to the contractor.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): The contractor shall furnish everything required to perform these services as indicated in Section 1.1.

4.1 Personal Protection Equipment (PPE). Contractor shall provide all employees sufficient PPE for performing all tasks and shall ensure employees utilize the PPE at all times.

4.2 All contractor employees who operate motorized vehicles on SANGB shall possess a current state driver’s license.

4.3 All Contractor service technicians must read, write, speak, and understand English fluently.

4.4 Vehicles. All vehicles used by the contractor shall be registered, licensed, and insured at all times. Vehicles found to be unsafe or unable to function as designed shall be removed from the installation at the contractor’s expense. Vehicle repairs shall not be accomplished on base.

5.0 SPECIFIC REQUIREMENTS

5.1. General

The USAF MPS requirement includes the establishment, operation, and maintenance of network print servers and print queues; the establishment, operation, and maintenance of an enterprise electronic FAX service; the implementation of physical and network security measures, to include software/firmware/driver updates; monitoring, analyzing, and reporting on the functionality, utilization, and security of the USAF print and FAX environments; the optimization of the USAF print and FAX environments to realize enterprise-wide efficiencies and the reduction of the USAF’s total cost of ownership for print; the maintenance of print devices and the provision of consumable print supplies (excluding paper and staples); and if needed the training of MPS users.

5.2 Consumables and Supplies

The contractor shall provide all consumables necessary for the continuous operation of the printers.

Government customers.

Included Consumables:

• Toner Cartridges: Replacement of all toner cartridges.

• Drums and Imaging Units: All necessary imaging drums and related components to maintain print quality.

• Note: Paper and staples are not included in this contract and are the responsibility of the user.

5.2.1 Contractor shall ensure the environmentally responsible return and recycling of all used toner cartridges, in accordance with the DoD Pollution Prevention Measure of Merit (MoM) Memorandum, HQ USAF/LIEV, 6 August 1988, and all local environmental regulations, including the contractor's submittal of SANGB Form 72.

5.3 Maintenance and Repair Services

To ensure minimal downtime and optimal performance, a full range of maintenance and repair services are included.

• Break-Fix Repairs: On-site repair services to address any hardware malfunctions or failures. This includes all necessary service parts required to restore the equipment to full functionality.

• Preventive Maintenance: Scheduled preventive maintenance to proactively address potential issues and ensure the longevity of the equipment and should be conducted at a minimum annually. This service is performed by a qualified technician and includes a comprehensive check of all printer functions, cleaning of internal and external components, and installation of the latest firmware updates.

The "Replace Maintenance Kit" message, which appears after 225,000 prints, will trigger the replacement of the fuser, transfer roller, and various feed and pickup rollers.

5.4 Environmental Responsibility and Recycling

In adherence to environmental regulations, this contract includes a comprehensive toner cartridge recycling program.

• Toner Cartridge Return: The contractor shall provide a process for the return of used toner cartridges. This shall include providing pre-paid shipping labels or collection boxes for easy and convenient returns.

• Eco-Friendly Disposal: All returned cartridges shall be processed at an authorized facility, ensuring they are recycled or remanufactured in compliance with all local and national environmental guidelines. This zero-landfill policy helps to reduce waste and the environmental impact of printer consumables.

5.5 Service Level and Administration

• Service Scheduling: Service calls can be scheduled during standard business hours, and the contractor shall work with the user to find a convenient time for all maintenance and repair work.

• Documentation: All necessary documentation, such as Waste Transfer Notes, shall be provided to ensure regulatory compliance.

5.6. Device and Asset Management

• The Contractor shall provide maintenance support and consumable supplies to support approximately 80 to 118 multifunctional devices (MFDs). The devices are subject to change in both quantity and location on Selfridge ANGB. A current listing is enclosed in Technical Exhibit 3.

• The Contractor shall maintain at least 99% availability of all devices throughout the Period of Performance (PoP) of this Contract.

• The Contractor shall ensure each device has the manufacturer’s name, model number, and machine serial number legibly stamped on or permanently affixed to the front or top of the device.

• The Contractor shall affix a sticker on each device in a location visible to the end-user. This sticker shall identify the device as a USAF MPS device, include a unique MPS device tracking number (no more than seven alphanumeric characters), and provide a local and/or toll-free telephone number and e-mail address for service maintenance requests.

• The Government will not accept pay-per-print or cost-per-copy solutions.

• The Government will not accept cloud-based print or FAX management solutions.

5.7. Devices and Configurations

The Contractor shall provide functions/capabilities on government owned devices:

• Copy: The reproduction of hard copy input (e.g., images, printed text, or handwriting) to hard copy output. Copy functions must include the ability to use an onboard automatic document feeder and platen glass and provide for the selection of various document output settings such as single-sided, double-sided, image enlargement/reduction, and various image quality settings.

• Print: The production of hard copy output from a digital-based image or electronic document file.

Printing functions must include the ability to select various document output settings such as single-sided, double-sided, output enlargement/reduction, varying paper sizes, and various image quality settings. (NOTE: For this PWS, “print” does not include 3D printing.)

• Scan: The electronic capture of images of physical items and their conversion into digital formats.

Scan functions must include optical character recognition (OCR) and scanning with routing to standard network destinations, such as Scan-to-Email, Scan-to-Folder, Scan-to-Network, Scan-to-Server, and Scan-to-PC.

• FAX: The use of switched public telephone networks and/or the internet for the transmission of images of physical items for receipt by a remote terminal. (NOTE: Stand-alone analog FAX devices are not required. The USAF faxing requirement is for integrating the device with a Fax Server solution.)

5.8. Professional and Enterprise Managed Services

• Enterprise Managed Services – General:

• The USAF enterprise print and FAX environments shall support configurable print and FAX job persistence (i.e., how long a job remains in a queue).

• The user shall have the option to delete a job from the queue at any time, but the job shall not be deleted automatically until it has reached its system-defined persistence threshold, even if already printed or FAXed.

• Print-on-Demand Solution:

• The USAF MPS environments shall include a print-on-demand solution (e.g., "FollowMe" printing) on both NIPRNet and SIPRNet that allows users to release print jobs from the print server to any device on that network enclave, across all Selfridge Air National Guard Base.

• The solution shall include “Secure Print” functionality that requires users to use DoD CAC/PIV or SIPR Token authentication to log into the device to release print jobs.

• Enterprise Electronic FAX Solution (NIPRNet Only):

• The FAX solution shall be available no later than the second optional PoP of this Contract.

• It shall be a commercially available enterprise FAX solution compatible with the ITU-T T.38 standard.

• It shall not utilize proprietary file formats or require proprietary client software for recipients.

• It must interface with enterprise FAX servers that connect to telephony via IP telephony protocols.

• FAXed documents shall be available to recipients in TIFF, JPEG, and/or PDF formats.

• It shall include FAX-on-demand functionality that allows users to Scan-to-FAX from any device.

• It shall include “Secure FAX” functionality that requires users to use DoD CAC/PIV authentication to send or release FAX jobs.

• Enterprise Print Management Utility (EPMU):

• The Contractor shall provide a commercially available EPMU on both NIPRNet and SIPRNet to manage all devices.

• The EPMU shall monitor meter reads, usage volume, page counts per user/organization, and consumable levels, and issue alerts for supplies and maintenance. These metrics shall be included in the Monthly Usage Report.

• The EPMU shall generate utilization reports to identify uptime/downtime, device utilization, and per-user/organization metrics to facilitate fleet optimization. These metrics shall be included in the Monthly Usage Report.

• It shall utilize Simple Network Management Protocol (SNMP) Version 3 for communicating management information base (MIB) data.

• All EPMU outage alerts shall be sent automatically to existing USAF server monitoring tools.

• Provide Service History Reports (within 5 business days of request), including:

• Service Response Time Report.

• Print & FAX Environment Downtime Report.

• Device Downtime Report.

5.8.1 Consumable Supplies

• The Contractor shall provide all consumable supplies (excluding paper and staples).

• Consumable management shall be accomplished by two processes; device monitoring by the contractor and the request of the government customer.

• The Contractor shall monitor each device’s usage and ensure timely delivery of consumables. A device that runs out of consumables is considered “unavailable.” Once a new toner is installed into a device by the government customer, the government customer can reorder an item of the same to keep an additional unit on hand.

• The government may request supplies direct via email or telephone. The contractor has 48 business day hours to acknowledge the comsumable request.

• The Contractor shall deliver or ship supplies to designated locations within 7-business days.

5.8.1.1 Supply Alternatives

• In the event a product is discontinued, the Contractor may, with Government approval, provide a substitute product that meets or exceeds the original product’s technical characteristics at the same or lower price. All substitution requests must be submitted via a modification request with supporting documentation.

5.9 MPS INFRASTRUCTURE & SUPPORT INCLUDING ELECTRONIC FAX SOLUTION

• The Contractor shall design, build, configure, implement, and maintain the entire MPS solution infrastructure.

• The Contractor shall provide Tier 1-3 support for the MPS infrastructure.

• The Contractor shall ensure the solution complies with all DISA, STIGs and AF TCNOs.

• Emergency troubleshooting assistance shall be provided within 30 minutes by phone or in person, with an on-site presence within two (2) hours for critical outages.

• Maximum Time to Recovery (MTTR) for wide-scale outages is three (3) hours; for other component outages, it is 48 hours.

• The Contractor shall attend required meetings, use a Government-provided ticket system, and maintain all project and configuration documentation.

5.9.1 Network Security

• The Contractor shall provide devices configurable to comply with the current DISA STIG for "Multi-Function Device and Network Printers."

• The Contractor shall report all STIG findings and remediation measures.

• Only devices approved for classified material may be placed on SIPRNet.

• All devices shall be FIPS 140-2 validated and ISO/IEC 15408 (Common Criteria) certified.

• The MPS solution must be capable of obtaining and maintaining an RMF authorization.

• The Contractor shall provide proof that all devices support IPv4, IPv6, and a hybrid environment.

• The Contractor shall supply a SMARTCARD PKI solution compliant with DoD CAC/PIV standards and SIPR Token requirements.

• The solution shall require CAC/PIV or SIPR Token authentication to access device capabilities and shall use PKI for encryption of data "in transit" and "at rest."

5.9.2 General Security

5.9.2.1 All devices shall be sanitized according to DoD Manual 5220.22-M and AFH 31-602 prior to removal from Government facilities. Sanitization includes clearing rollers, drums, and fusers, and removing all non-volatile memory for surrender to the Government.

5.9.2.2 The Contractor shall comply with HIPAA when working in medical facilities and Section 508 of the Rehabilitation Act.

5.9.2.3 Government personnel will escort contractor at all times within SIPR environment.

5.9.3 Consulting

• The Contractor may provide document workflow and business process consulting services as a separate option. This includes redesigning workflows to reduce costs, streamline processes, and enhance compliance.

• All user engagement consultations shall be based on actual print utilization metrics with the objective of lowering the total cost of print for the Government.

5.10 Maintenance & Support

• The Contractor shall provide technical support (Tiers 1, 2, and 3) during normal business hours.

Monday-Friday 0700-1600EST

• Tier 1 Support – End User Support: Tier 1 support shall serve as the initial point of contact for printer-related incidents and service requests. The Contractor shall log, triage, and resolve routine issues including paper jams, toner replacement, basic error messages, print queue issues, and user configuration problems. Preventive maintenance shall be performed in accordance with original equipment manufacturer (OEM) and Air Force standards. Issues unresolved at Tier 1 shall be escalated within service level agreement (SLA) timeframes.

• Tier 2 Support – Technical and On-Site Support: Tier 2 support shall provide advanced troubleshooting and on-site repair for escalated issues. Tasks include hardware component replacement, installation of Government-approved drivers and firmware, troubleshooting print server and network connectivity issues, and validation of security configuration compliance.

Coordination with Air Force network and cybersecurity personnel is required for all system changes.

• Tier 3 Support – Engineering-Level Support: Tier 3 support shall provide expert-level resolution for complex, recurring, or enterprise-wide issues. The Contractor shall interface directly with OEMs, conduct root cause analysis, support major incidents, recommend lifecycle and modernization improvements, and assist with security hardening and patch management activities.

• The Contractor shall provide a telephone number and e-mail address for service requests.

• All Contractor service technicians must read, write, speak, and understand English fluently.

• The MPS environments (servers and utilities) shall maintain a 99.5% monthly availability rate.

• The print device fleet shall maintain a 95% monthly availability rate.

• Device malfunctions shall be fully resolved within five (5) business days.

• The Contractor shall service all devices according to OEM recommendations, including connecting devices to the network, performing preventive maintenance, and troubleshooting/repairs.

• The Contractor shall patch and update device software, firmware, and drivers to the most current version. Remediation of "Critical" and "High" vulnerabilities is required within 30 calendar days.

• Routine maintenance requiring downtime shall be accomplished outside of normal business hours with at least two (2) business days' prior written notice.

• Emergency maintenance requiring downtime during normal business hours requires prior approval from the Government.

Sanitization of classified data spillages (e.g. Classified Message Incidents) is the Contractor’s highest-priority task, requiring a response within two (2) hours of notification by the Government and will work with designated Government Information Assurance and security personnel through event resolution. (NOTE: For the purposes of this PWS, downtime required to resolve cybersecurity-related events shall not count against the Contractor’s monthly availability rates.)

5.10.1 Service Calls

• The Contractor shall respond to work stoppage situations within one (1) business day of a service call. A telephone call (unless it results in solving the problem) shall not be deemed an acceptable service response. It is estimated that 10% of local area service calls will be classified as “work stoppage” across the total device population on a yearly basis. (NOTE: For the purposes of this PWS, “work stoppage” shall be defined as all situations in which the user has no reasonable alternate means to utilize the SANGB print environments.)

• The Contractor shall respond to non-work stoppage situations within two (2) business days of a service call. A telephone call (unless it results in solving the problem) shall not be deemed an acceptable service response.

• Service at Continuity of Operations (COOP) / Disaster Recovery (DR) Sites: Key operators at COOP/DR sites shall be provided detailed operating and maintenance instructions in the event that Contractor employees are not able to perform service calls due to natural or manmade disasters.

TECHNICAL EXHIBIT 1

PERFORMANCE-BASED MEASUREMENTS

The Government will utilize a Quality Assurance Surveillance Plan (QASP) to monitor performance.

Performance Objective

Standards Acceptable Performance Level

1.2.1 & 5.10 Comply with Cybersecurity Requirements

Timely implementation of TCNOs/MTOs;

Remediation of vulnerabilities.

Implementation per TCNO timeframes.

No missed timeframes due to contractor.

Vulnerabilities remediated within 30 days

5.5, 5.6, 5.8 & 5.10 Maintain Uptime & Availability

99% monthly availability for MPS environment; 95% for print device fleet.

Malfunctions resolved maintaining required uptime goals. This includes unavailable devices with low or no required consumables

5.10-5.10.1 Respond to Incidents

Respond within specified timeframes based on location and severity.

Technicians respond per timeframes 90% of the time.

5.9.2.1 & 5.10 Device Sanitization

Sanitize devices per procedures prior to move/removal or after spillage.

Devices sanitized and documented correctly.

TECHNICAL EXHIBIT 2

DELIVERABLES

DELIVERABLE FREQUENCY Submit To

2.1.6 AT Level I Awareness Training

Complete within 10 days of employees’ initial assignment to the contract.

Provide proof to the POC within 15 calendar days after employee completes training and annually

POC

5.6 10 workdays after award POC

Ensure each device sticker has required information per reference paragraph

2.1 Base Access Employee List

10 days Prior to Start Date. Submit updates when changes occur. POC

5.8 Monthly Usage Report

Monthly within 5 workdays of the beginning of the month POC

5.8 Service History Report

Within 5 Days Upon Request POC

5.8.2 Consumable Request

Fulfillment Within 7 Business Days POC

TECHNICAL EXHIBIT 3

Name Serial Number Make Model Building

HP-E67660-35 MXBCQ4W09V HP E67660 3

HP-E67660-22 MXBCQ4W03Q HP E67660 3

HP-E67660-180 MXBCQ4W00C HP E67660 3

HP-E67660-12 MXBCQ4W06R HP E67660 5

HP-E67660-244 MXBCQ4W01D HP E67660 5

HP-E67660-24 MXBCQ4V156 HP E67660 5

HP-E67660-14 MXBCQ4W093 HP E67660 5

HP-E67660-23 MXBCQ4W09R HP E67660 5

HP-E67660-17 MXBCQ4W041 HP E67660 5

HP-E67660-249 MXBCQ4V152 HP E67660 7

HP-E67660-163 MXBCQ4W03W HP E67660 7

HP-E67660-251 MXBCQ4W024 HP E67660 7

HP-E67660-37 MXBCQ4V17F HP E67660 7

HP-E67660-28 MXBCQ4W017 HP E67660 7

HP-E67660-97 MXBCQ4W08R HP E67660 9

HP-E67660-111 MXBCQ4W046 HP E67660 9

HP-E67660-13 MXBCQ4W00R HP E67660 9

HP-E67660-246 MXBCQ4W019 HP E67660 9

HP-E67660-253 MXBCQ4W06P HP E67660 17

HP-E67660-119 MXBCQ4W06K HP E67660 17

HP-E67660-86 MXBCQ4W08F HP E67660 17

HP-E67660-27 MXBCQ4W038 HP E67660 17

HP-E67660-187 MXBCQ4W01Z HP E67660 24

HP-E67660-250 MXBCQ4W01L HP E67660 32

HP-E67660-93 MXBCQ4W002 HP E67660 32

HP-E67660-19 MXBCQ4V15C HP E67660 32

HP-E67660-84 MXBCQ4W050 HP E67660 32

HP-E67660-15 MXBCQ4W01V HP E67660 34

HP-E67660-197 MXBCQ4W09M HP E67660 34

HP-E67660-94 MXBCQ4W04N HP E67660 34

HP-E67660-80 MXBCQ4W064 HP E67660 34

HP-E67660-254 MXBCQ4V16K HP E67660 34

HP-E67660-121 MXBCQ4W029 HP E67660 34

HP-E67660-170 MXBCQ4W048 HP E67660 35

HP-E67660-176 MXBCQ4W06T HP E67660 36

HP-E67660-173 MXBCQ4W04T HP E67660 36

HP-E67660-189 MXBCQ4W06H HP E67660 39

HP-E67660-182 MXBCQ4W0BD HP E67660 45

HP-E67660-123 MXBCQ4W04W HP E67660 45

HP-E67660-61 MXBCQ4W00Q HP E67660 46

HP-E67660-247 MXBCQ4W06B HP E67660 50

HP-E67660-198 MXBCQ4W06S HP E67660 50

HP-E67660-144 MXBCQ4V13T HP E67660 50

HP-E67660-39 MXBCQ4W00F HP E67660 50

HP-E67660-7 MXBCQ4W06N HP E67660 50

HP-E67660-232 MXBCQ4W0B9 HP E67660 105

HP-E67660-242 MXBCQ4W0B0 HP E67660 105

HP-E67660-236 MXBCQ4W04K HP E67660 105

HP-E67660-231 MXBCQ4W06Q HP E67660 105

HP-E67660-169 MXBCQ4W06V HP E67660 105

HP-E67660-241 MXBCQ4W04V HP E67660 105

HP-E67660-237 MXBCQ4W097 HP E67660 105

HP-E67660-235 MXBCQ4W0BK HP E67660 105

HP-E67660-177 MXBCQ4W02M HP E67660 105

HP-E67660-230 MXBCQ4W0CM HP E67660 105

HP-E67660-50 MXBCQ4W030 HP E67660 117

HP-E67660-64 MXBCQ4W04Z HP E67660 117

HP-E67660-199 MXBCQ4V15L HP E67660 118

HP-E67660-21 MXBCQ4W05Z HP E67660 120

HP-E67660-193 MXBCQ4W09Q HP E67660 124

HP-E67660-206 MXBCQ4W005 HP E67660 126

HP-E67660-200 MXBCQ4W056 HP E67660 126

HP-E67660-88 MXBCQ4W0C4 HP E67660 128

HP-E67660-226 MXBCQ4W08Z HP E67660 130

HP-E67660-233 MXBCQ4W06L HP E67660 139

HP-E67660-234 MXBCQ4V163 HP E67660 139

HP-E67660-6 MXBCQ4W08N HP E67660 160

HP-E67660-128 MXBCQ4W06J HP E67660 160

HP-E67660-74 MXBCQ4V148 HP E67660 160

HP-E67660-248 MXBCQ4V167 HP E67660 164

HP-E67660-245 MXBCQ4W00L HP E67660 170

HP-E67660-34 MXBCQ4V14D HP E67660 171

HP-E67660-243 MXBCQ4W02R HP E67660 192

HP-E67660-59 MXBCQ5J0M8 HP E67660 197

HP-E67660-30 MXBCQ4W09X HP E67660 303

HP-E67660-134 MXBCQ4V15Z HP E67660 303

HP-E67660-109 MXBCQ4V17S HP E67660 303

HP-E67660-142 MXBCQ4W0D6 HP E67660 303

HP-E67660-113 MXBCQ4V175 HP E67660 303

HP-E67660-252 MXBCQDY04X HP E67660 303

HP-E67660-153 MXBCQ4W088 HP E67660 304

HP-E67660-146 MXBCQ4W0D8 HP E67660 304

HP-E67660-151 MXBCQ4W0CD HP E67660 304

HP-E67660-161 MXBCQ4W09W HP E67660 304

HP-E67660-168 MXBCQ4W0D7 HP E67660 304

HP-E67660-216 MXBCQ4W01W HP E67660 304

HP-E67660-149 MXBCQ4W0C8 HP E67660 304

HP-E67660-225 MXBCQ4V17Q HP E67660 560

HP-E67660-221 MXBCQ4W00P HP E67660 560

HP-E67660-224 MXBCQ4V17T HP E67660 560

HP-E67660-218 MXBCQ4W02F HP E67660 825

HP-E67660-207 MXBCQ4W05R HP E67660 825

HP-E67660-191 MXBCQ4W010 HP E67660 825

HP-E67660-208 MXBCQ4W05G HP E67660 825

HP-E67660-239 MXBCQ4V14H HP E67660 831

HP-E67660-217 MXBCQ4W013 HP E67660 859

HP-E67660-171 MXBCQ4W036 HP E67660 881

HP-E67660-186 MXBCQ4W06M HP E67660 898

HP-E67660-181 MXBCQ4W01P HP E67660 898

HP-E67660-228 MXBCQ4W09C HP E67660 901

HP-E67660-214 MXBCQ4V16M HP E67660 901

HP-E67660-229 MXBCQ4W0BT HP E67660 1427

HP-E67660-31 HP E67660 303?

HP-E67660-215 MXBCQ4V15W HP E67660 859

CURRENT TOTAL: 104

PERFORMANCE WORK STATEMENT (PWS)
FOR
SELFRIDGE AIR NATIONAL GUARD BASE, MI (SANGB)
MANAGED PRINT SERVICES (MPS),
PRINTER MAINTENANCE, REPAIR AND SUPPLY FY26
SECTION 1 General
SECTION 2 Additional Information
SECTION 3 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S)
SECTION 4 Contractor Furnished Property, Material, Equipment and Services (CFP/M/E)
SECTION 5 Requirements
TECHNICAL EXHIBIT 1: Performance Requirements Summary
TECHNICAL EXHIBIT 2: Deliverables Schedule
TECHNICAL EXHIBIT 3: Printer Locations

File details come from the government source that posted it. Updated .