Performance Work Statement - Procurement Analyst _v7.pdf

DISTRIBUTION: DoD COMMUNITY ONLY

Performance Work Statement Procurement Contracting Office Support Service

Marine Forces Reserve

Part 1 General Information

1. GENERAL: The Contract Specialist, Procurement Analyst, and e-Business Specialist will support the Marine Forces Reserve (MARFORRES) Regional Contracting Office (RCO). The MARFORRES RCO is responsible for providing contract policy support. The contractor shall provide experienced personnel who have extensive knowledge in acquisition and related acquisition systems.

1.1 Description of Service/Introduction: Contractor shall provide contract policy support as follows, but not limited to:

Contract Specialist:

• A Bachelor's Degree with a major in any of the following fields is required: Accounting, Business, Finance, Law, Contracts, Purchasing, Economics, Industrial Management, Marketing, Quantitative Methods, or Organization.

• Requires a minimum 5 years experience - Extensive knowledge or understanding of direct Federal procurement experience in a GS-1102 series (or equivalent) capacity with knowledge or understanding of direct Department of Defense (DoD) procurement policy and acquisition management to include regulations, laws, policies and directives.

• Minimum 1 year of experience - Knowledge or understanding of the methods of fact-finding, analysis, and resolution of complex problems, and the ability to assist in the develop of concrete action plans to solve problems.

• Demonstrated ability to provide expert technical advice, staff coordination and consultation to foster formulating guidelines, implementing new developments, and providing expert interpretation.

• Demonstrated excellent oral and written communication skills to clearly and concisely compose and deliver responses to customers’ complex questions in clearly and concisely.

• Ability to communicate procedures and processes to management, co-workers, customers, and stakeholders and provide guidance on pertinent changes to business functions and operations.

• Ability to plan and organize to systematically coordinate, track, and complete workflow in accordance with the unique procedures and guidelines of the Procurement Management Program.

• Ability to prepare, track, monitor and analyze contract data and provide information in a clear, concise report.

• Ability to run reports, analyze, and collect data for quarterly, monthly, and annual reviews.

• Must be able to effectively communicate with others verbally and in writing.

Procurement Analyst:

• A Bachelor's Degree with a major in any of the following fields is required: Accounting, Business, Finance, Law, Contracts, Purchasing, Economics, Industrial Management, Marketing, Quantitative Methods, or Organization.

• Requires a minimum 5 years experience - Extensive knowledge or understanding of direct Federal procurement experience in a GS-1102 series (or equivalent) capacity with knowledge or understanding of direct Department of Defense (DoD) procurement policy and acquisition management to include regulations, laws, policies and directives.

• Minimum 1 year of experience - Knowledge or understanding of the methods of fact-finding, analysis, and resolution of complex problems, and the ability to assist in the develop of concrete action plans to solve problems.

• Demonstrated ability to provide expert technical advice, staff coordination and consultation to foster formulating guidelines, implementing new developments, and providing expert interpretation.

• Demonstrated excellent oral and written communication skills to clearly and concisely compose and deliver responses to customers’ complex questions in clearly and concisely.

• Ability to communicate procedures and processes to management, co-workers, customers, and stakeholders and provide guidance on pertinent changes to business functions and operations.

• Ability to plan and organize to systematically coordinate, track, and complete workflow in accordance with the unique procedures and guidelines of the Procurement Management Program.

• Ability to prepare, track, monitor and analyze contract data and provide information in a clear, concise report.

• Ability to run reports, analyze, and collect data for quarterly, monthly, and annual reviews.

• Must be able to effectively communicate with others verbally and in writing.

e-Business Specialist:

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related field.

• Four (4) years of direct experience in Federal procurement systems support may be substituted for a degree.

• Minimum of three (3) years of experience supporting DoD e-Business or acquisition systems.

• Demonstrated expertise in navigating and troubleshooting core DoD systems: System for Award Management (SAM), Procurement Integrated Enterprise Environment (PIEE), Wide Area Workflow (WAWF), Electronic Data Access (EDA), Electronic Procurement System (ePS).

• Proven ability to diagnose software/system issues, coordinate with Tier 2/3 technical helpdesks, and communicate solutions clearly to non-technical contracting staff.

• Excellent oral and written communication skills; experience developing training materials or conducting desk-side training for software applications.

1.1.1 Computer Skills:

Skill in operating a personal computer and standard office equipment. Proficient, in MS Office Products, MS TEAMS, and Adobe Acrobat.

1.1.2 Certificates, Licenses, Registration, Clearance:

Must be eligible to obtain and maintain a DoD Secret security clearance.

1.2 Background: The Marine Forces Reserve Regional Contracting Office (MARFORRES RCO) provides contracting support to two different 3-star commands, Marine Forces Reserve (MARFORRES) and Marine Forces South (MARFORSOUTH), located in New Orleans, Louisiana. The mission set and scope of RCO is more diverse and dynamic than any other Marine Corps contracting office. With a staff composed of civilian and military contracting professionals, MARFORRES RCO provides all facets of contracting support to MARFORRES units dispersed at 158 military sites throughout the 50 states of the United States, and 35 countries located in Central and South America and the Caribbean that encompass MARFORSOUTH’s area of operation. In FY25, the MARFORRES RCO executed approximately $25 Million in contract obligations across more than 100 actions. These contracts range from training, research and technical analysis, professional services, facility support services, and equipment purchases.

1.3 RESERVED

1.4 Scope: This role serves as the focal point for research, reviews, and analysis of purchasing data, contracts, and supplier performance to ensure compliance with Federal Acquisition Regulations (FAR).

1.5 Period of Performance: The period of performance shall be for one Base Year of 12 months and two, 12-month option years. The period of performance reads as follows:

Period Length Dates Base Period One (1) year 29 September 2026 to 28 September 2027

Option Period One One (1) year 29 September 2027 to 28 September 2028

1.6 General Information

1.6.1 Performance Assurance: The Government shall evaluate the Contractor’s performance under this contract in accordance with the Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

1.6.2 Recognized Holidays:

New Year’s Day, (January 1) Martin Luther King Jr.’s Birthday, (Third Monday in January) President’s Day, (Third Monday in February) Memorial Day, (Last Monday in May) Juneteenth National Independence Day, (June 19) Independence Day, (July 4) Labor Day, (First Monday in September) Columbus Day, (Second Monday in October) Veterans Day, (November 11) Thanksgiving Day, (Fourth Thursday in November) Christmas Day, (December 25)

1.6.3 Hours of Operation: The Contractor is responsible for conducting business between the hours of 0700-1600 Monday through Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4 Place of Performance: All work to be performed under this contract shall be performed within the RCO spaces located in room W4200 at the Marine Corps Support Facility, 2000 Opelousas Avenue, New Orleans, LA 70114.

1.6.5 Type of Contract: The Government will award a firm fixed price contract.

1.6.6 RESERVED

1.6.7 Contracting Officer Representative (COR): The COR will be identified by a separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property and coordinate site entry for Contractor personnel. A letter of designation issued to the COR states the responsibilities and limitations of the COR, especially regarding changes in cost or price estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.8 Identification of Contractor Employees: All contract personnel attending meetings, answering and working in other situations where their Contractor status is not obvious to third parties shall identify themselves as such to avoid creating an impression in the minds of the public that they are Government officials. They shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.9 Data Rights: The Government shall obtain unlimited data rights to all reports, materials, data, information, and all electronic/digital files and other items described herein, and any other items, (hereinafter referred to individually or collectively as the Work or Works), and all intellectual property rights in or to such Works, in whatever form, created, generated, produced or provided under, or as a result of, this contract/effort. DFARS 252.227-7015, Technical Data— Commercial Items, will be incorporated into the solicitation and resulting contract.

1.6.10 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer, and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.11. Conflict of Interest and Non-Disclosure Agreement (NDA): Contractor personnel working on this contract shall submit a completed “Conflict of Interest and Non-Disclosure Statement” form that includes the company’s name, contract number, contractor employee’s name typed and signed, and date signed (Attachment 1). The completed form is required within 10 days before contract performance initially commences, and before the start date of this contract for every appropriate contractor employee and corporate officer on behalf of the corporation. Any new employees who may start during the period of performance are required to provide completed forms before reporting to the job site.

1.6.12 Contractor Manpower Reporting:

(a) The Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the System for Award Management reporting tool, which can be accessed via the System for Award Management at https://www.sam.gov/SAM/.

(b) Reporting inputs will be for the labor executed during each Government fiscal year (FY), which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. The Contractor shall complete all required data fields. The Contractor shall enter initial data into the appropriate CMR tool to establish the basic contract record no later than 15 business days after receipt of contract award or contract modification incorporating this clause. The Contractor shall notify the Contracting Officer and COR when the basic contract record has been established in the appropriate CMR tool (see Deliverables Schedule).

(c) Contractors may reference the ‘Quick Start Guide for Service Contract Reporting’ via https://sam.gov/SAM/transcript/SCR_QSG.pdf.

1.6.13 Security Requirements:

(a) All tasks shall be conducted in full compliance with DoD security regulations. Services performed under this contract involves a security classification of “unclassified”.

Common Access Cards (CAC): Contractor personnel will be required to access information systems and data accessed through portals via user accounts and Common Access Cards (CAC) https://www.sam.gov/SAM/ https://sam.gov/SAM/transcript/SCR_QSG.pdf that will be provided by the Government. Contractor personnel shall meet specific requirements to be granted these privileges and maintain these credentials. Compliance with all USMC communications regulations pertaining to network activities is mandatory. Failure to comply with security requirements will result in revocation of access privileges and personnel removal from work under this contract. To access the Marine Corps Standard Procurement System (SPS) Procurement Desktop-Defense (PD2) and other CAC-protected websites; CACs shall be required for assigned personnel. The Contractor shall satisfy USMC requirements to obtain CACs for each proposed personnel and shall complete necessary administrative requirements. The Contractor is responsible for managing personnel who have CACs; if a personnel ceases to support the MARFORRES RCO Acquisition Assistance and PCO Support Contract, the Contractor shall ensure the CAC is returned to the COR within 30 days of the Contractor ceasing to support the contract.

(b) Physical Security: The contractor shall be responsible for safeguarding all Government equipment, information (including Personally Identifiable Information), property, lists, and intellectual property provided for contractor use. At the close of each work period, Government facilities, equipment and materials will be secured. The contractor is responsible for safeguarding information of a confidential or sensitive nature. Failure to safeguard any privileged information which may involve the contractor or the contractor’s personnel, or to which they may have access, may subject the contractor and/or the contractor’s employees to criminal liability under Title 18, section 793 and 7908 of the United States Code. Provisions of the Privacy Act apply to all records and reports maintained by the contractor.

(c) Antiterrorism/Operations Security Requirements: Antiterrorism (AT) Level I Training.

All contractor employees, to include subcontractor employees, requiring access to military installations, facilities and controlled access areas shall complete AT Level I awareness training within 90 calendar days after the contract start date or the effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR or to the KO/PCO, if a COR is not assigned, within 10 calendar days after completion of training by all employees and subcontractor personnel.

(d) For Cyber Awareness (Information assurance (IA)/Information technology (IT)) training. All contractor employees and associated sub-contractor employees shall complete the Cyber Awareness Training and Navy Annual Privacy Training before issuance of network access and annually thereafter.

(e) Access and General Protection/Security Policy and Procedures: Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by the Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.14 Limitations of Contractor’s Responsibilities:

The Contracting Officer shall exercise all signatory and decision-making authority relative to the assigned workload. The Contracting Officer shall monitor all work in progress to ensure correctness and completeness. Contractor personnel will be provided with contractor support guidelines consistent with prohibitions against personal services contracting and inherently governmental functions. Specifically, the contractor SHALL NOT:

a. Approve, decide, or sign as a Contracting Officer

b. Negotiate with suppliers

c. Accept or reject supplies or services

d. Determine the disposal of Government property

e. Direct other contractor or Government personnel

f. Determine cost reasonableness, allowability, or allocability

g. Vote on a source selection board

h. Supervise Government personnel

i. Approve Government requirements or plans; or

j. Determine policy.

1.6.15. Supervisory Controls:

The day-to-day supervision and direct control over the work performed are the sole responsibility of the Prime Contractor. The Government will not supervise contractor personnel, prepare their work schedules, or control the methods by which they perform the required tasks.

The Government will only provide tasks to contractor personnel for execution. The contractor personnel shall work independently and keep the relevant KO/PCO and/or COR informed of all actions assigned. All assignments shall be completed in a timely fashion. Work will be reviewed by the relevant KO/PCO and/or COR for compliance with FAR, DFARS, NMCARS, MAPP and MARFORRES RCO policies and regulations, overall objectives, and effectiveness.

1.6.16 Personnel Requirements:

Personnel Training Requirements: Before performing work or gaining access to Government systems under this contract, all Contractor personnel shall complete the DoD Mandatory Controlled Unclassified Information (CUI) Training. A non-PKI certificate-based training course can be found at the following address:

https://securityawareness.usalearning.gov/cui/index.html. Should this link become inaccessible, the Contractor shall notify the KO/PCO and/or COR for direction on accessing the mandatory CUI training. Upon completion of the CUI training, the Project Manager (PM) shall provide the certificates of completion to the COR.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO/PCO). A person with authority to enter, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such an appointment shall be in writing and shall state the scope of authority and limitations. This individual has the authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have the authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. PERFORMANCE REQUIREMENT SUMMARY (PRS). The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY CONTROL. All necessary measures shall be taken by the Contractor to ensure that the quality of the end product or service shall meet contract requirements.

2.1.10. SUB-CONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.11. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. ACRONYMS:

ACOR Alternate Contracting Officer’s Representative CFR Code of Federal Regulations CLIN Contract Line Item Number COR Contracting Officer Representative COTR Contracting Officer’s Technical Representative DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer MAPP Marine Corps Acquisition Policies and Procedures MARFORRES Marine Forces Reserve NMCARS Navy Marine Corps Acquisition Regulation Supplement OCI Organizational Conflict of Interest PALT Procurement Acquisition Lead Time PCO Procuring Contracting Officer PD2 Procurement Desktop Defense POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Equipment/Contractor Resources: The Government will provide the contractor with access to MCEN workstations, electronic access to databases and other information relating to and required for the performance of this Performance Work Statement (PWS) as needed. The contractor is responsible for furnishing all other resources not specified in the PWS.

3.2 Contractor personnel shall ensure Government provided laptops are not lost, misplaced and are not used by unauthorized persons. The Contractor shall not transfer any information to a Government computer that is not authorized or use the computer for unauthorized purposes. The Contractor shall report to the applicable COR any occurrences of a lost laptop or unauthorized use of a Government-imaged computer within two hours of the occurrence. In the event a laptop is lost or the security of a computer is compromised, the Contractor may be held financially liable. Upon written direction of the Contracting Officer, the contractor shall replace or repair the affected computer at no additional cost to the Government. Alternatively, the Government may replace the computer and deduct cost of such from the monthly payment due to the Contractor.

3.3 Materials: The Government will provide office supplies, templates, policies, Standard Operating Procedures necessary to perform the tasks herein.

PART 4

SPECIFIC TASKS

4. Specific Tasks:

4.1. Basic Services.

The Contractor is required to provide Procurement Analyst Support as outlined below:

4.1.1 Utilize knowledge of and experience in procurement principles, laws, regulations, and practices, decisions of the Comptroller General, Armed Services Board of Contract Appeals, Court of Federal Claims plus other applicable Federal Courts, and OMB Circulars to research and compile information for use in assisting in determining the adequacy of acquisition procedures to assess the adequacy of acquisition procedures in support of the MARFORRES RCO Policy & Oversight Branch.

4.1.2 Formulate planning alternatives to implement changes in laws, regulations, and policy directives from higher authorities, and identify recommended changes.

4.1.3 Perform analysis and evaluation of contracts, contracting actions, and supporting documentation to develop contracting policies, procedures, and guidance material; and provide technical advice and recommendations to management officials, contracting officers, and other contract and technical support personnel.

4.1.4 Provide administrative support including typing, filing, report distribution, data entry, and preparation of presentations, meeting scheduling and other administrative duties as assigned.

4.1.5 Maintain suspense lists for contract administration activities, coordinate funding, acceptance, and payment actions with other organizations, and perform other contract administration support functions as needed.

4.2 e-Business Support

The Contractor shall provide a dedicated e-Business Support specialist to ensure the effective operation and use of electronic business systems within the acquisition process. Tasks include:

4.2.1 System Data Management and Reporting: Assist with data management, integrity checks, and reporting from critical procurement systems, including the System for Award Management (SAM), Procurement Integrated Enterprise Environment (PIEE), and the Electronic Procurement System (ePS).

4.2.2 User Support and Training: Provide direct support and ad-hoc training to contracting staff and customers on the proper use of e-Business tools. This includes developing and maintaining user guides, providing desk-side assistance, and answering functional questions.

4.2.3 System Troubleshooting and Coordination: Act as the first point of contact for troubleshooting system issues. The contractor shall perform initial diagnosis, resolve common problems, and coordinate with technical support or system administrators for the resolution of more complex issues to minimize downtime.

PART 5

APPLICABLE PUBLICATIONS

5. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

5.1. The Contractor must abide by all applicable regulations, templates, manuals, and federal, DoW, and local policies and procedures. These include but are not limited to,: the Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation (DFAR), DFARS Procedures, Guidance and Information (PGI), Navy Marine Corps Acquisition Regulation Supplement (NMCARS), and Marine Corps Acquisition Policy and Procedures (MAPP). In addition, the Government will provide local templates to be used in the performance of this contract.

PART 6

TECHNICAL EXHIBIT LISTING

6. Technical Exhibit List:

6.1 Technical Exhibit 1 – Performance Requirements Summary

6.2 Technical Exhibit 2 – Deliverables Schedule

TECHNICAL EXHIBIT 1

Performance Requirements Summary

The Contractor service requirements are summarized into performance objectives for mission-essential items. The performance threshold, which define the minimum acceptable levels of service for each requirement, are critical to mission success.

Performance

Objective

Standard

Acceptable Quality

Level (AQL)

Method of Surveillance

Incentive / Disincentive

(Remedy)

PRS # 1.

The Contractor shall utilize OMB Circulars to research and compile information.

The Contractor shall assist in determining the adequacy of acquisition procedures.

Assistance is accurate and timely

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 2

The Contractor shall formulate planning alternatives.

The Contractor shall implement changes in law, regulation, and policy directives from higher authority and identify recommended changes.

Assistance is accurate and timely

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 3

The Contractor shall analysis and evaluation of contracts.

The Contractor shall analyze contracting actions and supporting documentation to developing contracting policies, procedures, and guidance material.

Documents are accurate and timely and are 100% free from major error

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 4

The Contractor shall provide technical advice.

The Contractor shall provide recommendations to management officials, contracting officers, and other contract and technical support personnel.

Assistance is accurate and timely

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 5

The Contractor shall provide administrative support.

The Contractor shall perform administrative duties, including typing, filing, report distribution, data entry, preparation of presentations, meeting scheduling and other related tasks as assigned.

Documents are accurate and timely and are 100% free from major error

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 6

The Contractor shall maintain suspense list of contract.

The Contractor shall assist in contract administration activities, coordinate funding, acceptance, and payment actions with other organizations, and

Documents are accurate and timely and are 100% free from major error

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful

Evaluations perform other contract administration support functions as needed.

PRS # 7

The Contractor shall assist with e- Business data management and reporting.

Generate and deliver accurate reports as requested. Ensure data integrity within procurement systems.

Reports are accurate, complete, and delivered by the agreed-upon deadline. 95% data accuracy rate.

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 8

The Contractor shall provide e- Business user support.

Provide timely and effective assistance and training to Government personnel on e- Business tools.

User issues are acknowledged within 4 business hours and resolved or escalated within 2 business days.

Validated

KO/PCO

Complaint

Future Contracts Poor/Succesful Performance Evaluations

PRS # 9

The Contractor shall assist in troubleshooting system issues.

Triage system issues promptly and coordinate with technical support for resolution.

100% of critical system issues are reported to technical support within one hour of notification.

Validated

KO/PCO

Com

Future Contracts Poor/Succesful

Evaluations

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

Deliverable Frequency Medium/Format Submit To

Reports Monthly; as-needed Electronic; MS Excel;

MS Word

Director/Deputy Director

COR Training As-needed Electronic; MS Excel;

MS Word; PowerPoint

Government Requestor

Requirement Review As-needed Electronic; MS Word KO/PCO Market Research Support

As-needed Electronic; MS Excel;

MS Word; PowerPoint

KO/PCO

Solicitation Support As-needed Electronic; MS Word KO/PCO Price Analysis Support As-needed Electronic; MS Excel;

MS Word; PowerPoint

KO/PCO

Contract Administration Support

As-needed Electronic; MS Word KO/PCO

Service Contract Reporting

The basic contract record shall be submitted within 15 days of contract award and annually thereafter no later than October 31 of each calendar year.

Completion of basic contract record notification to KO/PCO

& COR

SAM.gov

Executive Compensation FAR Clause 52.204-10

NLT 5 business days following the Contractor’s submission to the FFATA Sub-Award Reporting System (FSRS); annually thereafter

Adobe PDF

KO/PCO & COR

DoD Mandatory Controlled Unclassified Information (CUI) Training Certificate

NLT 10 Days Prior to contract performance initially commences; As needed

Electronic; MS Word;

Adobe PDF

COR

Quality Assurance Surveillance Plan (QASP)

1.0 INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) is a Government document designed to ensure the contractor’s performance meets the standards set forth in the Performance Work Statement (PWS) for Procurement Analyst Support Services. This plan details the methods the Government will use to monitor, evaluate, and document the contractor's performance. This QASP is a living document and may be modified by the Contracting Officer as needed. It is not a substitute for the PWS; the PWS remains the authoritative document for all requirements.

2.0 PURPOSE

The primary purpose of this QASP is to provide a structured approach for the surveillance of the contractor’s performance to ensure services conform to the PWS requirements. It aims to:

Performance Objective

Performance Standard (PWS Reference)

Method of Surveillance Acceptable Quality Level

(AQL)

1. Acquisition & Policy Support

Research and compile information to assist in determining the adequacy of acquisition procedures.

Formulate planning alternatives for changes in laws and policy.

(PRS #1, #2)

Periodic Inspection & Review:

The COR will review contractor-provided research, analyses, and recommendations on a periodic basis.

Validated Customer Complaint: The COR will investigate any formal complaint from a KO/PCO.

Assistance is consistently accurate and timely. No more than one (1) validated customer complaint per quarter.

2. Contract Analysis & Technical Advice

Analyze contracts, contracting actions, and supporting documentation. Provide technical advice and recommendations to government personnel. (PRS #3, #4)

100% Inspection of Final Documents & Random Sampling: The COR will review all final documents for accuracy.

Random sampling will be used for draft work.

Validated Customer Complaint.

Documents are 100% free from major errors. Advice is accurate and timely. (A "major error" is one that could lead to an incorrect contractual or policy decision).

3. Administrative & Contract Admin Support

Perform administrative duties (typing, filing, data entry, etc.)

and assist with contract administration activities, including maintaining suspense lists. (PRS #5, #6)

Periodic Inspection & Direct Observation: The COR will periodically review administrative outputs (e.g., files, suspense lists) and observe workflow.

Validated Customer Complaint.

Documents and administrative records are 100% free from major errors and are kept timely and accurate.

4. Deliverables & Reporting

Submit all required reports and deliverables in the correct format and by the deadline specified in the Deliverables Schedule (Technical Exhibit 3).

100% Inspection: The COR will review every submitted report and deliverable to ensure it is timely, complete, and accurate.

100% of all required reports and deliverables are submitted on or before the specified due date.

• Define the roles and responsibilities for inspection and evaluation.

• Outline the key performance objectives and their required quality standards.

• Specify the methods of surveillance to be used for monitoring performance.

• Establish acceptable quality levels (AQLs) that allow for a measurable assessment of performance.

3.0 PERFORMANCE REQUIREMENTS & SURVEILLANCE MATRIX

The following table is derived from the Performance Requirements Summary (PRS) in Technical Exhibit 2 of the PWS. It details the performance objectives, standards, surveillance methods, and acceptable performance levels the Government will use to measure contractor performance.

4.0 METHODS OF SURVEILLANCE

The following methods will be used by the Government to monitor the contractor's performance:

• 100% Inspection: Used for critical tasks and deliverables where 100% compliance is required (e.g., final reports, security documentation, specific analyses).

• Periodic Inspection/Random Sampling: The COR will review outputs on a scheduled or unscheduled basis to ensure consistent quality without reviewing every single item.

• Validated Customer Complaint: The primary method of surveillance noted in the PWS.

The COR will formally investigate any performance complaint received from a Government user (e.g., KO/PCO). A complaint is considered valid only after COR investigation confirms a contractor performance deficiency.

• Direct Observation: The COR will observe the contractor's operations and performance as needed.

5.0 DOCUMENTING PERFORMANCE

The COR will document the results of surveillance activities. This documentation will be used to support contract administration actions and invoice verification. If performance is deemed unacceptable (i.e., fails to meet the AQL), the COR will notify the contractor and the Contracting Officer. The contractor will be required to provide a written explanation for the non-conformance and a corrective action plan.

5. Personnel & Security Compliance

Contractor personnel shall complete and maintain all required security requirements and mandatory training (e.g., CUI, AT Level I, Cyber Awareness) within the timeframes specified in the

PWS. (1.6.11, 1.6.13, 1.6.16)

100% Inspection: The COR will validate and file all submitted certifications, clearance documentation, and training completion records.

100% of personnel must have valid, up-to-date clearances and training records on file at all times. No exceptions.

ATTACHMENT

Estimated Workload Data

Labor Category FTEs Hours Contract Specialist 1 1872 Procurement Analyst 1 1872 e-Business 1 1872