Performance Work Statement.docx

Performance Work Statement Miami Vet Center Janitorial Cleaning Services

1.0. INTRODUCTION

The Government requires janitorial cleaning services of the reception area, staff offices, restrooms, waiting areas, and kitchen of approximately 2,655 square feet area in support of the Miami Vet Center, 8280 NW 27th Street, Suite 511, Miami, FL 33122.

2.0. DESCRIPTION/SCOPE/OBJECTIVE

The Contractor shall provide all labor, equipment, tools, material, supervision and other items and services necessary to perform the work as defined in this Performance Work Statement (PWS).

3.0. APPLICABLE DOCUMENTS

3.1. The following laws, regulations, policies, and procedures in effect on date of contract issuance and all subsequent changes or updates apply:

3.2. Glossary. Acronyms used in this PWS are listed below for easy reference:

4.0. PERFORMANCE REQUIREMENTS

4.1. The Contractor shall provide cleaning of the Miami Vet Center Facility and utilize all chemicals and basic housekeeping equipment utilized in the facility to be provided by the Government. The Contractor shall provide a housekeeper only to maintain the facility.

4.2. The Contractor shall not utilize outside chemicals in this facility without clearance from the Chief of Environmental Management, MVAHS.

4.2.1. The Contractor shall maintain the MSDS book and shall be updated as new chemicals are added or removed. The Contractor shall provide an updated MSDS sheet with newly added chemicals to the Chief of Environmental Management, MVAHS.

4.3. The Contractor shall follow all policies and procedures set forth at the MVAHS and the Environmental Management Standard Operating Procedures when they apply.

4.4. The Contractor shall follow all policies and procedures regarding waste disposal, greening the environment which concern janitorial processes.

4.4. The Contractor shall perform operational testing of the door operator to ensure proper operation.

4.5. The Contractor shall abide by the Environmental Management Quality Program requirements: The Government shall hold routine and unscheduled quality assurance inspections.

4.6. Daily Service Schedule. The Contractor shall provide the following daily cleaning services:

4.6.1 Toilets (Include private toilets):

· Floors shall be swept and wet-mopped each day and scrubbed bi-weekly.

· Commodes and urinals shall be washed and disinfected entirely. No rust or encrustation shall remain.

· Traps shall be always maintained free from odor.

· Washbasins shall be cleaned to include the underside of sink areas.

· Mirrors, shelving, dispensers, and chromium fixtures shall be damp-wiped and polished to also include walls, doors, and partitions.

· All other surfaces shall be spot-cleaned and horizontal surfaces dusted.

· All waste receptacles shall be emptied and towels, soap, toilet paper, toilet seat cover, hand sanitizer and hand lotion dispensers serviced prior to occupant's official starting time.

· Sanitary napkin receptacles shall be emptied, cleaned, disinfected, and provided with a new paper bag liner daily.

· All wastepaper receptacles shall be damp wiped with disinfectant/germicide inside and out.

4.6.2. Kitchen:

· All counter tops and stove top shall be disinfected daily. Refrigerator shall be damp wiped on outside daily.

· Vet Center Staff shall be responsible for cleaning inside of refrigerator.

· Cabinets shall be damp wiped weekly.

· All horizontal surfaces shall be dusted daily.

· Floor shall be swept and damp-mopped daily.

· All bright metal surfaces shall be polished.

4.6.3. Lobby and Corridors:

· Floors shall be vacuumed daily.

4.6.4. Outside/Inside Entrance:

· Both sides of entrance glass shall be cleaned and polished daily.

· Kick plates and push bars shall be cleaned and polished.

· Floor mats vacuumed.

4.6.5. Waste Collection and Removal:

· All refuse, trash, and garbage, including that from snack bars and vending machines, shall be collected and removed from the building.

4.7. Monday, Wednesday, and Friday Cleaning Service Schedule. The Contractor shall provide the following cleaning services three times per week.

4.7.1 Room Cleaning:

· Office areas, waiting areas/lobbies and conference rooms.

· Wastebaskets shall be kept in a clean sanitary condition and emptied.

· Wastepaper and trash removed to main disposal area.

4.7.2. Carpet Cleaning:

· The full carpet area is to be vacuumed as needed to remove all dirt, dust and litter including edges, baseboards, traffic areas and from under furniture. Carpet areas throughout the week shall be spot cleaned when needed.

4.7.3. Washbasins:

· Washbasins shall be cleaned and mirrors damp-wiped and dried, as necessary, to keep them in a clean condition.

· Dispensers shall be filled as needed.

· Paper towels, hand sanitizer wash, and hand lotion shall be supplied by the Government.

4.7.4. Surfaces:

· Horizontal surfaces of pictures and desks shall be dusted with a treated dust-cloth.

· Glass desktops shall be cleaned with an untreated cloth.

4.8. The Miami Vet Center/Re-adjustment Counseling Services shall provide all necessary cleaning products and paper goods to service.

5.0. PERFORMANCE LOCATION AND HOURS.

5.1. Primary place of performance is the Miami Vet Center, located at 8280 NW 27th Street, Suite 511, Miami, FL 33122. Working spaces will be provided by the Government. All required work shall be completed during business hours on Monday through Thursday from 4:30 pm – 6:30 pm; and on Friday from 03:00 pm to 04:30 pm, excluding Federal Holidays and Observances.

5.2. Observed Federal Holidays: New Year's Day, Martin Luther King Day, Presidents' Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day and any other day specifically designated as a federal holiday by the President of the United States. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday. When a holiday falls on a Saturday, the preceding Friday is observed by U.S. Government agencies.

6.0. DELIVERABLES.

6.1. The Contractor shall provide all MSDS documentations and required reporting documents to the Government before work is completed.

6.2. The Contractor shall respond to all discrepancy reports with an appropriate plan of corrective action within 3 business days or less.

7.0. KEY PERSONNEL REPLACEMENT AND SUBSTITUTION.

7.1. Requests for approval of substitutions shall be in writing and shall provide a detailed explanation of the circumstances necessitating the proposed substitutions. The request shall contain a complete resume for the proposed substitute, and any other information requested or required by the Contracting Officer to approve or disapprove the request. Proposed substitutes shall have qualifications that are equal to or higher than the personnel being augmented. The Contracting Officer or his/her authorized representative shall evaluate such requests and promptly notify the Contractor in writing whether the proposed substitution is acceptable.

7.2. If the Contracting Officer determines that, (1) suitable and timely replacement of personnel who have been reassigned, terminated or have otherwise become unavailable for the contract work is not reasonably forthcoming, or (2) the resultant substitution would be so substantial as to impair the successful completion of the contract or the delivery order in accordance with the proposal accepted by the Government at time of contract award, the Contracting Officer may, (1) terminate the contract for default or for the convenience of the Government, as appropriate, or (2) at his discretion, if he finds the Contractor at fault for the condition, equitably adjust the contract price downward to compensate the Government for any resultant delay, loss or damage.

7.3. The Contractor shall replace any absent individual for any period greater than one workday (may be changed) to always leave a full complement of trained qualified personnel with no disruption of services.

8.0. CONTRACTOR PERSONNEL AND MANAGEMENT.

8.1. Contractor Personnel. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements.

8.2. Contractor Badges. Notwithstanding the requirement to wear a Government furnished badge, Contractor personnel shall also always wear a laminated contractor identification badge when performing services under this Contract, including when on Government directed travel The badge will contain a personal picture, name of employee, and Contractor's name. Badges shall be worn on the outer garment attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

8.3. All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public or Congress that they are Government officials. They must also ensure that all documents or reports produced by Contractor personnel are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

8.4. Safety/Security Requirements. The Contractor shall comply with all applicable federal, state, and local laws and ensure performance is secure while protecting material, equipment, and supplies from damage and loss. Government security personnel shall have the express right to inspect for security violations at any time during the term of the contract.

8.5. All information generated in performance of this contract becomes property of the Government and must be surrendered upon request and/or completion of the contract. The Contractor must protect against the destruction and/or misplacement of all information produced under this contract, unless directed under local policy to destroy. This includes both hard and soft copies of data.

8.6. The Contractor shall not release any information (including photographs, files, public announcements, statements, denials, or confirmations) on any part of the subject matter of this contract or any phase of any program hereunder without the prior written approval of the COR.

8.7. Standards of conduct

8.7.1. Conduct of Personnel. Contractor personnel shall conduct themselves in a professional manner (i.e., timeliness, communication; spoken and written etc.). The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of suspected misconduct, a suspected security breach, or suspected to be under the influence of alcohol, drugs, or any other incapacitating agent. Contractor employees shall be subject to dismissal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the Government. The hospital director or designated representative has the authority to bar individuals from the Government facility. The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement to provide sufficient personnel to perform the services as required by this performance work statement. The Government shall not reimburse the Contractor for travel and other expenses associated with the removal of personnel.

8.7.2. Contractor personnel are not authorized to carry or possess personal weapons to include, but not limited to, firearms and knives with a blade length more than three inches, while assigned under this contract.

8.7.3. Working Attire and Appearance. Contractor personnel shall present a professional appearance commensurate with standards delineated for Government civilian personnel acting in similar capacities.

8.7.4. The Government reserves the right to review Contractor personnel qualifications. Upon request, resumes shall be provided to the Contracting Officer prior to clearance approval, for review and acceptance by the COR. The intent is verification purpose and not for the Government to become the hiring authority.

9.0. TRAVEL. Not Applicable.

10.0. NON-PERSONAL SERVICE STATEMENT.

10.1. Contractor employees performing services under this order will be controlled, directed, and always supervised by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the contract may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

11.0. PERSONNEL QUALIFICATIONS.

11.1. The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the resulting contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner. The normal manner of dress is business casual.

11.2. Specific Personnel Qualifications Requirements –Personnel assigned to or utilized by the contractor in the performance of this contract shall, as a minimum: be certified to perform these types of services.

11.2.1. Be a United States Citizen or permitted to work in the U.S.

11.2.2. Contractor should have a minimum of three years of specialized, continuous experience as required by this PWS.

11.2.3. Specialized Experience: Licensed, Insured, and Certified as a training pertaining to specified work performed under this PWS.

12.0. PERFORMANCE STANDARDS AND QUALITY MEASUREMENT.

12.1. Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets, or does not meet these standards. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL). The Quality Assurance Surveillance Plan (QASP) method of surveillance will be by random inspection.

12.2 The QASP and its performance objectives are as follows:

Standard

4.1

4.6 and 4.7

Service Cleaning Schedules

6.1