Attachment_2_QASP.pdf

Attachment 2 -Government Quality Assurance Surveillance Plan (QASP)

1. Title: Human Resource Support Services

2. Purpose: This QASP specifically corresponds to the PWS Section 7, Performance Requirement

(Tasks). Section 7 of the PWS discusses what work is to be performed and to what outputs or outcomes the Government expects and to what specification. The QASP provides a surveillance plan sufficient to ensure acceptable performance.

3. Objective: The objective of this Surveillance Plan is to evaluate how the Services are being performed by the Contractor in support of the Pension Benefit Guaranty Corporation at 1200 K Street

NW, Washington DC 20005.

4. Surveillance Method by Performance Area:

4.1. Surveillance described:

4.1.1. The COR, or other member of the staff, shall perform a 100% inspection of each written deliverable in the PWS, Section 7 and as summarized in the Performance Requirement

Summary Table (PRS), Tables 1-9 at the end of this document.

4.1.2. Additionally, feedback and customer complaints will be used to conduct surveillance of services on Task Order as described in the PRS.

4.1.3. The absence of deliverables in the PRS does not relieve the contractor of producing said deliverables in accordance with the PWS.

4.2. Reporting Results:

4.2.1. Thirty business days after the end of each Fiscal Quarter the COR will prepare a written report for the Contracting Officer that summarizes the overall results of the quality assurance surveillance of the Contractor’s performance. The Evaluation Table will be included with this report and document the Contractor’s ongoing performance on contract.

4.2.2. A copy will be maintained in the COR file.

4.2.3. Unsatisfactory Performance:

Unsatisfactory contract performance, performance not meeting the AQL will be reported by the COR immediately to the Administrative Contracting Officer (ACO).