Parking_Deck_Maintenance_Project_-_FY_27.pdf

INVITATION FOR BIDS (IFB)

2121-IFB

PARKING DECK MAINTENANCE PROJECT - FY 27

City of Rock Hill

757 S. Anderson Road, Building 103

Rock Hill, SC 29730

RELEASE DATE: August 20, 2026

DEADLINE FOR QUESTIONS: September 8, 2026

RESPONSE DEADLINE: September 15, 2026, 2:00 pm

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://procurement.opengov.com/portal/cityofrockhill

City of Rock Hill

INVITATION FOR BIDS (IFB)

2121-IFB

Parking Deck Maintenance Project - FY 27

I. Introduction II. Invitation for Bids

III. Scope of Work IV. Terms and Conditions V. Pricing Proposal

VI. Vendor Questionnaire

Attachments:

A - SAMPLE_Agreement & General Conditions (Civil)

B - City of Rock Hill Parking Deck Repairs FY27 - Technical Specifications

C - City of Rock Hill FY27 Deck Repair Plans

D - Bid Bond Form

E - Non-Collusion Affidavit

Invitation for Bids (IFB) #2121-IFB Title: Parking Deck Maintenance Project - FY 27

1. Introduction

1.1. Summary

The City of Rock Hill, South Carolina is seeking competitive bids from qualified contractors to provide maintenance and repair services for multiple City-owned parking decks. The work includes various structural and waterproofing repairs, including structural concrete repairs such as spalls, delaminations, and topside cracks; application of waterproofing agents; and other related improvements.

1.2. Contact Information

Sarah Kesler

Procurement Analyst

757 S Anderson Road

Purchasing Building 103

Rock Hill, SC 29730

Email: sarah.kesler@cityofrockhill.com

Phone: (803) 329-7070

Department:

Project Management

1.3. Timeline

Solicitation Release Date August 20, 2026

Question Submission Deadline September 8, 2026, 4:00pm

Bid Submission Deadline September 15, 2026, 2:00pm mailto:sarah.kesler@cityofrockhill.com tel:(803)329-7070

2. Invitation for Bids

PROJECT: Parking Deck Maintenance Project - FY 27

IFB Number: 2121-IFB

Bid DUE DATE: Tuesday, September 15, 2026 before 2:00 pm

2.1. General Information

Electronic submissions will be received by the Procurement Division of the City of Rock Hill, South

Carolina via the City's eProcurement Portal up to but not later than the published date and time. The eProcurement Portal clock is the official timekeeper for the determination of all deadline dates and times. Without exception, responses will not be accepted after the submission deadline regardless of any technical difficulties such as poor internet connections. The City strongly recommends completing your response well ahead of the deadline.

2.2. No Pre-Bid Meeting

There will be no pre-bid meeting for this project. Bidders are expected to fully inform themselves as to the conditions, requirements, and specifications necessary to submit a bid.

2.3. Purpose

The City of Rock Hill, South Carolina is seeking competitive bids from qualified companies to provide the

City with maintenance on four parking decks: University Center Parking Deck A, University Center

Parking Deck B, Black Street Parking Deck, and Fountain Park Parking Deck. The Project Management

Division is responsible for this project.

2.4. Competition Intended

The process of responding to this Invitation for Bid (IFB) should involve interested companies reviewing and analyzing the information provided herein and responding to all items where a response is requested.

2.5. Definitions

Bidder/Company: This term is used to encompass the party seeking to have an agreement with the City of Rock Hill.

City: This term is defined as the City of Rock Hill, South Carolina. All communications relating to the bid process or the resulting purchase should be directed to the City’s Procurement Office or its designated contact.

Purchase: This term means the agreement to be executed by the City and the successful Bidder.

2.6. Discrepancies and Questions

Companies shall have no contact related to this project with the City of Rock Hill elected or appointed officials or employees during the solicitation process, other than the contact person specified within this solicitation. Any such contact will subject the Company to immediate disqualification for consideration for this project.

Should the Company have questions, find discrepancies in the plans and/or specifications, or be in doubt as to the meaning or intent of any part thereof, the Company shall request clarification from the City via the eProcurement Portal, not later than 4:00 pm on Tuesday, September 8, 2026.

All questions will be answered and any changes will be communicated through an addendum posted on the City’s eProcurement Portal. As a registered Company, you will also receive addenda notifications in your email by clicking “Follow” on this project. It is the Company's responsibility to check the website for this information before submitting. Failure to request such clarification is a waiver of any claim by the

Company for additional expenses because its interpretation was different from the City’s.

2.7. Bidder’s Minimum Qualification

A qualified vendor is defined for this purpose as one that meets, or by the date of bid acceptance can meet, all requirements for licensing, insurance, and service contained within this IFB. Bidder must have and maintain throughout the life of the project a valid SC General Contractor’s License with a Concrete

(CT) classification.

2.8. Bid Preparation

All responses shall be:

1. Prepared and submitted electronically via the City's eProcurement Portal by an authorized Company representative.

2. Each bid constitutes an offer and may not be withdrawn except as provided herein. Bid prices are to remain firm for the period stated in the Invitation for Bids.

3. Each bid shall include the name, address, telephone number, and e-mail address of at least three (3) current customers for whom they have provided similar products/services. These references may be contacted, and if so, their responses may constitute a significant part of the evaluation process.

4. The City of Rock Hill assumes no responsibility for costs incurred in responding to this IFB.

2.9. Bid Submission

Bids not received before 2:00 pm on Tuesday, September 15, 2026 shall not be considered.

The City assumes no responsibility for late bids. No bid may be withdrawn for a period of sixty (60) calendar days after the date set for the opening thereof unless approved in writing by the Procurement

Manager. All bids must be approved by the Rock Hill City Manager and the department(s) in charge of the project. Should the bids be higher than the amount allocated by the City for this project, the City reserves the right to negotiate in good faith with the low Bidder. Failing an agreement, the City may reject all bids and resubmit for new bids or make any other decisions it deems to be in its own best interest.

The e-Procurement Portal uses an 'electronic lock box' system to receive and protect all Company responses. Only the Company can see that they have submitted a response and the information contained in that response. The Company may withdraw their submission and resubmit anytime until the due date and time. Once the submission phase has ended, the City can view the submissions and begin the evaluation of all received.

https://procurement.opengov.com/portal/cityofrockhill

2.10. Availability of the e-Procurement Portal

All responses to the Solicitation must be submitted electronically through the e-Procurement Portal.

Should there be any technical issues with the Portal (not user/Supplier issues) that prevent any Supplier from submitting a response within the two (2) hours immediately before the due time, the Solicitation due date and time shall be extended for a period of 24 hours. The technical issue must be by the Portal provider (OpenGov) and affects all participating Suppliers. The City shall verify the technical issue or unavailability of the Portal with OpenGov, the system provider. Technical issues localized to a single supplier will not be considered cause for an extension.

The e-Procurement Portal will not allow submissions after the established due date and time have passed.

2.11. Errors in Bid

Bidders or their authorized representatives are expected to fully inform themselves as to the conditions, requirements, and specifications before submitting bids. Failure to do so will be at the Bidder’s own risk.

In case of an error in the extension of prices in the bid, the unit price shall govern. If an error is made before submitting, the Bidder may withdraw its bid electronically through the City's eProcurement

Portal and re-submitted prior to the stated submission deadline. The City reserves the right to waive any informalities, technical defects, and minor irregularities in bids received.

2.12. Award Criteria

The award shall be made to a bidder that submits the lowest responsible and responsive bid taking into consideration product quality, past performance, and compliance with the stated terms, conditions, and specifications. Notwithstanding the foregoing, the City of Rock Hill reserves the right to reject any or all bids, to accept any bid submitted, waive any informality, and negotiate with the low Bidder or Bidders on any changes which the City of Rock Hill considers necessary or desirable for its own interests. The City alone shall make such determination. In addition, the City of Rock Hill’s Procurement Policies and

Procedures Manual, as amended or supplemented from time to time is hereby incorporated by this reference and shall apply to this Invitation for Bids. The City reserves all alternatives, terms, and conditions as set forth therein.

2.13. Compliance with Laws

The successful Bidder shall obtain and maintain all licenses, permits, liability insurance, and worker’s compensation insurance, and comply with all other standards or regulations required by federal, state, county, or City statutes, ordinances, and rules during the performance of any purchase between the

Bidder and the City. Any such requirement specifically outlined in any purchasing document between the Bidder and the City shall be supplementary to this section and not in substitution thereof.

2.14. Suspension and Debarment

The Bidder certifies, by submission of this bid, that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any federal, state, or local agency. Where the Bidder is unable to certify any of the statements in this certification, such Offeror shall attach an explanation to this proposal.

2.15. Subcontractors

The awarded Bidder agrees that they shall not delegate, subcontract, or assign all or any portion of the project to any third party without the express written consent of the City.

2.16. Brand Name

The use of a brand name is for the sole purpose of describing the standard of quality, performance, and a characteristic desired and is not intended to limit or restrict competition.

2.17. Retainage

The City reserves the right to hold up to 10% of the invoice amount in retainage to ensure that the project, materials, and services are delivered to the City’s satisfaction. All retainages will be paid when all issues, in the sole opinion of the City, have been resolved, and retainage may be held until the project completion.

2.18. Local Providers

Bidders should keep in mind the City’s goal of supporting local businesses and supply houses for materials and labor whenever practicable, so long as pricing and other contract conditions are not adversely affected.

2.19. Bid Security and Bonds

Each proposal must be accompanied by a “Bid Guaranty” of not less than five percent (5%) of the amount of the Bid, up to a maximum amount of $25,000, to guarantee that the successful Bidder will, within ten (10) days from the date of the notice of award of the Final Contract, enter into a contract with the City, and execute to the City bonds as required. The Bid Guaranty shall be in the form of a “Bid

Bond.” The surety company on a Bid Bond shall be authorized to do business in South Carolina. An attorney-in-fact who signs a Bid Bond must file with each a certified and effectively dated copy of their power of attorney. Bid Bonds and surety thereon shall be subject to approval by the attorney for the

City.

For any reason whatever, if a Bidder (i) withdraws its submission after the bids have been opened or, (ii) after acceptance of its submission, refuses to execute the Final Contract and bonds, then in such case, the City may retain the amount of the certified check or proceeds on the Bid Bond.

Performance and payment bonds in the amount of 100% of the contract value will be required from the awarded company.

The City, at its sole discretion, reserves the right to waive the performance and payment bond requirement after the contract award and, if waived, the contract price shall be reduced by the amount of the costs related to providing such payment and performance bond that are included in the proposal pricing, provided that the Company is willing to waive the charged bond fees from the contract price.

3. Scope of Work

3.1. Project Overview

All work should correspond with Kimley-Horn Project Technical Specifications #015483050 (Attachment

B) and Parking Deck Repair Plans (Attachment C), both dated July 24, 2026.

3.2. Work Schedule

A. All work should be completed within 60 days of a Notice to Proceed. The anticipated start date is October 12, 2026. Any work not completed within that time frame will be subject to liquidated damages in the amount of $100 per day. Acts of God or weather conditions will be taken into consideration before fines are enforced.

B. The liquidated damages are not a penalty but are for damages resulting to the City since the actual damages would be difficult or impossible to ascertain. Time is of the essence.

C. The contractor is responsible for the cleanup of the site at the end of each workday and at the completion of work.

D. All work must be coordinated with an authorized member of the City staff. On-Site work hours are described in detail in the Technical Specifications (Attachment B).

3.3. Safety Measures

A. The contractor shall employ only such workers as are skilled in the tasks to which they are assigned. The City reserves the right to require the contractor to remove and/or not to assign any employee the City deems incompetent, careless, insubordinate, or otherwise objectionable to working on City projects.

B. All personnel shall be equipped with required Personal Protective Equipment as required by safety standards provided by the contractor. Personnel shall have all tools as required to perform the duties of each held position.

C. All work should be conducted according to OSHA standards and regulations.

D. The contractor assumes all risk for the safety of its workers and the general public or City employees in and around the work zone.

E. Securing materials and tools is the responsibility of the contractor.

3.4. Additional Notes

A. The contractor will be responsible for repairing all property damage caused by their work. If the contractor fails to take corrective actions, the City reserves the right to withhold payment until damages are corrected or to correct damage and invoice the contractor for cost incurred. If property damage is unavoidable and completion of work justifies such risk, the contractor shall notify the project manager for approval prior to commencing work. Work shall not commence until satisfactory arrangements have been made between the City and all affected property owners.

B. It is strongly advised that the contractor document all existing conditions via photos or videos before mobilization of tools and equipment to the site.

C. All materials should be supplied by the contractor unless otherwise noted.

D. Materials and workmanship should include all applicable manufacturers’ warranties and a minimum of a 1-year warranty from the general contractor unless otherwise specified in the project documents.

E. The contractor is responsible for securing any necessary building permits.

F. The contractor is responsible for the removal and disposal of any and all materials that are demoed as part of the work.

G. All work, workmanship, and materials shall conform to the specifications included in this document.

H. Addresses for all Parking Decks are as follows:

Parking Deck A

University Center Deck A

348 Technology Center Way

Parking Deck B

University Center Deck B

343 Technology Center Way

Black Street Parking Deck

121 E. Black Street

Fountain Park Parking Deck

116 N Elizabeth Lane

4. Terms and Conditions

4.1. Insurance

The Company agrees that the Company shall keep and maintain general automobile liability insurance for $ 1,000,000 per occurrence for each vehicle and $1,000,000 in aggregate for all vehicles which the

Company brings onto City property or use in any manner in the provision of services, including transportation to and from the site(s) where the services are rendered; and the Company further agrees that the Company shall maintain general liability insurance for at least $2,000,000 per incident/occurrence and $2,000,000 in aggregate for all incidents/occurrence during the policy period;

and the Company agrees that the Company shall maintain Worker’s Compensation Insurance on all of the Company’s employees. In no event shall the Company serve as self-insurer for the purpose of

Workers Compensation Insurance.

The Company also agrees that the Company shall provide, in a form acceptable to the City, certificates of Worker’s Compensation Insurance, Automobile Liability Insurance, and General Liability Insurance.

Coverages must be maintained throughout the life of the contract, including any applicable warranty period.

4.2. Illegal Immigration Reform Act Compliance

The Bidder certifies that it will comply with South Carolina Code of Laws Sections 8-14-10 through 8-4-90

(as amended) titled, “Unauthorized Aliens and Public Employment,” and agrees to provide to the City any documentation required to establish, as applicable, (i) the inapplicability of such laws to the Bidder, its subcontractor(s) and its sub-subcontractor(s); and (ii) the compliance with these laws by the Bidder, its subcontractors, and its sub-subcontractors. Illegal Immigration Reform Act Compliance :

4.3. Indemnification

The Contractor shall indemnify and hold harmless the City from and against all liability, loss, damages, or injury, and all costs and expenses (including attorneys’ fees and costs of any suit related thereto), suffered or incurred by the City, to the extent arising from Contractor’s or its subcontractors’ (i) negligent performance of the Work under the Final Contract; (ii) intentional misconduct, negligent acts, or omissions during the performance of the Work; and (iii) breach of any term, covenant, representation, or warranty of the Final Contract.

4.4. Freedom of Information Act

All bids will be public information, per FOIA guidelines.

4.5. Iran Divestment Act

By submitting its Bid, the Bidder certifies that it:

(i) is not identified on the list of persons determined by the Executive Director of the State Fiscal

Accountability Authority to engage in investment activities in the country of Iran as described in South

Carolina Code of Laws Section 11-57-310 (as amended), or any other list of prohibited investments created by the State legislature;

(ii) will not take any action causing it to appear on any such list during the term of the Final Contract;

and

(iii) will not utilize any subcontractor that is identified on any such list to provide goods or services thereunder.

4.6. Non-Appropriation of Funds

This Agreement shall be subject to the availability and appropriation of funds by Management and City

Council. Management and City Council appropriate funding on an annual basis during each fiscal year. If

Management or City Council does not appropriate the funding under this agreement, the City will not be obligated to pay amounts due beyond the fiscal year for which funds were appropriated. No act or omission by the City, which is attributable to non-appropriation of funds, shall constitute a breach of or default under this Agreement.

4.7. City Business License

The winning Bidder, prior to execution of the Final Contract, must possess or obtain a City of Rock Hill

Business License. Such license must be maintained throughout the duration of the Work. If the Bidder is not currently doing other business inside the City limits, the fee for such a license is based on the amount of the Final Contract. If the winning Bidder is currently doing other business within the City limits and does not possess a business license, then the fee for the license is based on the total gross receipts from customers within the City limits. Contact the City Business License Office at 803-329-5590 to determine the exact amount of the fee or ask other pertinent questions regarding doing business in the City of Rock Hill.

4.8. Excluded Bidders

Bids from companies may be excluded for any of the following reasons:

(i) Reason to believe collusion exists among the companies

(ii) The Company is involved in any litigation against the City

(iii) The Company is in arrears on any existing contract or has defaulted on a previous contract with the

City

(iv) Lack of financial stability

(v) Failure to perform under previous or present contracts with the City

(vi) Is currently debarred by the State of South Carolina Procurement Services

Excluded vendors/contractors can resubmit complete company information with references for City review after a minimum of one (1) year from the last excluded Bid. The City will contact the submitting vendor/contractor with its decision within thirty (30) days of company information submittal. The City reserves the right to include or exclude said vendor/contractor based on findings.

4.9. Local Purchasing

It is the City of Rock Hill’s intent to promote the use of local businesses and hire citizens living within the local Rock Hill/York County area when possible.

(i) Local vendors, services, contractors, companies, and businesses (Rock Hill/York County) with a valid https://www.cityofrockhill.com/departments/planning-and-development/business-licenses/business-license-application-renewal

City of Rock Hill business license may have the opportunity to receive a 3% or a 5% adjustment factor during the consideration of bids. A local vendor, service, contractor, company, or business is defined as a business offering the services and or products being bid. The business must have been established for not less than one year within York County limits along with holding a valid City of Rock Hill Business

License for the entire year prior to the bid date. City Council shall be entitled to make the final decision as to whether such business is local and may at its discretion consider factors such as the length of time before issuance of the local business license, the actual physical presence within the corporate limits or within York County, property taxes attributable to such entity received by the City of Rock Hill, local employment, and any other reasonable factors to ensure that this policy is not being circumvented.

(ii) Businesses located within the Rock Hill municipal limits may be considered for a 5% adjustment factor. Businesses located in York County outside the Rock Hill municipal limits may be considered for a

3% adjustment factor.

(iii) The maximum value of the percentage adjustment factor will be capped at $25,000.

(iv) If a local business is within the percentage guideline not exceeding $25,000 of the lowest Bid received, the local business may be considered the bid award if it is willing to provide goods or services at the price of the lowest bid received.

(v) If conditions above are met, and the local business is not willing to provide goods or services at the price of the lowest Bid received, the consideration of the bid award will revert to the lowest Bid received or the next lowest local business within the percentage (maximum $25,000) adjustment factor threshold.

(vi) The contractor and or business must make a reasonable attempt to hire local Rock Hill/York County residents.

(vii) Selected contractor (s) must make a reasonable effort to purchase/lease all material, equipment, and supplies associated with the awarded Bid from a local business with a valid City of Rock Hill Business

License.

(viii) Contractor(s) receiving the award must supply the City with a list of their employees working on the project which includes the cityown in which they reside along with a list of all equipment, material, suppliers, and subcontractors and their addresses (This list will be used in the evaluation process).

(ix) Special consideration may be given to companies that have products produced and/or manufactured in the United States.

(x) Local Purchasing provisions of this section will be in effect and apply to bidding until June 30, 2023, and expire unless re-authorized by the City Council.

(xi) Local Purchasing adjustment factors cannot apply:

(a) to Federally Funded Projects

(b) to State-Funded Projects where the State restricts the use of local preferences under such circumstances; or

(c) to projects funded by Bond proceeds where the Bond covenants restrict the manner of procurement.

(xii) Utilization of the Local Purchasing program requires a minimum of three bids; if three or more bids are not received, the Local Purchasing program cannot be utilized.

4.10. Customer Service

Please remember, although you are a contracted City service, you each represent the City of Rock Hill during all work performed, face-to-face as well as telephone conversations. These guidelines are to give all contract employees a solid feeling of what the City of Rock Hill expects from any contracted service.

Overview:

• Be friendly, courteous, and helpful

• Company uniforms must be worn at all times

• Staff members must look and act professionally at all times

Company's Employees:

Before the contractor can enter the project site, it shall investigate and determine that its employees working on the project site are not listed on the sexual offender registry. The contractor shall require all subcontractors to make a similar investigation. One such investigation within six (6) months of commencement of the project work, by the employer, fulfills the City’s requirement for the project.

The Rock Hill Police Department along with the City of Rock Hill also reserves the right to cancel any contracts, agreements, purchasing or distribution, etc., if they feel the project, purchasing, vehicle(s), and or property(s) may be in jeopardy due to the contractor’s employee(s) having a criminal history which may lead to ethical issues while dealing with City workings or investigative activities.

5. Pricing Proposal

This table shows the total of quantities across all four (4) parking decks listed in this solicitation.

DECK A REPAIRS

Line Item Description Reference

Detail Technical

Specifications Quantity Unit of

Measure Unit Cost Total

A Mobilization -- -- 1 LS

B Traffic Control -- -- 1 LS

ST.01 Repair shallow floor spalls, delaminations, and exposed reinforcement 1/S500 &

2/S500

030130 75 SF

ST.02 Repair shallow vertical/overhead spalls, delaminations, and exposed reinforcement

1/S500 &

2/S500

079200 115 SF

ST.03 Repair deep spalls and delaminations (2"-

4")

3/S500 079200 5 SF

ST.04 Repair double tee flange connection 4/S500 079200 2 EA

ST.05 Repair concrete cracks (route and seal) 5/S500 079200 260 LF

W.01 Install traffic coating 7-14/S510 071800 50 SF

W.02 Install sealant masonry wall cracks 15-6/S510 079200 110 LF

W.03 Replace joint sealant 1-6/S510 079200 9,000 LF

O.01 Replace fencing at existing barrier cables 17/S510 323113 168 LF

TOTAL

6. Vendor Questionnaire

In addition to responding to the following, please include the completed "Bid Bond Form" (Attachment

D) and the "Non-Collusion Affidavit of Prime Bidder" (Attachment E) with the submission.

6.1. Bidder Information*

Please provide the following information:

• Company (legal name)

• Name and Title of Primary Contact

• Telephone Number

• Email Address

• Address

*Response required

6.2. Bidder Confirmation*

The Bidder affirms that we have read and understand the enclosed IFB requirements and specifications and do submit this proposal for: Parking Deck Maintenance Project - FY 27.

☐ Please confirm

6.3. SC General Contractor's License*

Upload a valid SC General Contractor’s License with a Concrete (CT) classification.

*Response required

6.4. Bid Guaranty*

Please complete Attachment D: Bid Bond Form and upload it.

*Response required

6.5. Non-Collusion Affidavit*

Please complete Attachment E: Non-Collusion Affidavit and upload it.

*Response required

6.6. Subcontractors*

List subcontractors that are to be used for any of the work in this solicitation with the following information:

Company Name

Trade/Specialty

Location

Name of Contact, Email Address, and Phone Number

If no subcontractors are to be used, list "N/A".

*Response required

6.7. References*

Please provide the name, address, telephone number, and e-mail address of at least three (3) recent customers for whom your company has provided similar products/services.

*Response required

6.8. Suspension and Debarment Certification*

The Company certifies, by submission of this bid, that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation in this transaction by any federal, state, or local agency. Where the submitting entity is unable to certify any of the statements in this certification, such company shall attach an explanation to the submission.

☐ Please confirm

*Response required

6.9. Illegal Immigration Reform Act Compliance*

The Company certifies that it will comply with South Carolina Code of Laws Sections 8-14-10 through 8-

4-90 (as amended) titled, “Unauthorized Aliens and Public Employment,” and agrees to provide to the

City any documentation required to establish, as applicable, (i) the inapplicability of such laws to the

Company, its subcontractor(s) and its sub-subcontractor(s); and (ii) the compliance with these laws by the Company and any subcontractors or sub-subcontractors.

☐ Please confirm

*Response required

6.10. Iran Divestment Act *

The Company certifies that it:

1) is not identified on the list of persons determined by the Executive Director of the State Fiscal

Accountability Authority to engage in investment activities in the country of Iran as described in South

Carolina Code of Laws Section 11-57-310 (as amended), or any other list of prohibited investments created by the State legislature;

2) will not take any action causing it to appear on any such list during the term of the Final Contract; and

3) will not utilize any subcontractor that is identified on any such list to provide goods or services thereunder.

6.11. Customer Service Confirmation*

The Company representative has read and agrees to the standards set forth in the City's Customer

Service agreement.