P01 FY23 Attachment 4 - Carpet Tile Lifetime Commercial Limited Warranty.pdf

Warranty Carpet Tile Lifetime Commercial Limited Warranty For EcoWorx® With Stain And Color

Shaw Industries, Inc. (“Company”) warrants this EcoWorx® , EcoWorx®ES, EcoWorx® NT, EcoWorx® PX, EcoWorx®

Walkoff carpet tile products made with 100% solution-dyed yarns when used in the proper f it-for-use indoor commercial applications. The warranty belongs to you, the original end-use purchaser, and begins when you purchase the carpet and extends for the limited warranty period stated above. The warranty is further limited to the period of time the carpet is owned and maintained by the original end-use purchaser. The basis of any warranty-related claim is the original Company or authorized dealer invoice.

The carpet must be installed in accordance with the Company’s installation guidelines and specif ications. The product must be maintained in accordance with the Company’s cleaning and maintenance guidelines and such product care must continue throughout the duration of the original installation. Damage resulting f rom a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty.

Installation and carpet care guidelines are available through your dealer, the website, or f rom a service representative at the phone number below.

WHAT THE WARRANTY COVERS

Under normal use during the warranty period when installed and maintained as recommended, the Company warrants the following:

Abrasive Wear - This carpet using our approved face f iber will lose no more than 10% of the pile face f iber, by weight. This warranty does not cover appearance retention, matting, crushing, and normal appearance changes.

Static Protection – This carpet will not generate static build-up in excess of 3.5 kV as tested by AATCC Test Method 134.

Stain – This carpet will resist permanent stains caused by spills of all acid-based substances.

Colorfastness to Light and Atmospheric Contaminants – Carpet made exclusively with 100% solution-dyed yarn will not display a signif icant change in color due to exposure to light or exposure to atmospheric contaminants (Ozone or Oxides of Nitrogen).

Edge Ravel – This carpet will not edge ravel.

Tuftbind/Zippering – This backing system will provide superior tuf t bind strengths consistent with accepted industry standards for this type backing.

Delamination - This backing will not delaminate f rom the face carpet.

Dimensional Stability – This backing will provide dimensional stability, per the AACHEN Test.

1230 Douthit Ferry Road | Cartersville GA 30120 | USA | 1 800.257.7429 | shawcontract.com

For reference purposes only if printed or downloaded.

WHAT CONDITIONS APPLY?

For jobsite and f loor preparation conditions, see product-specif ic installation guidelines.

Any moisture-related testing (calcium chloride, relative humidity and pH) is not the responsibility of the Company and all issues related to moisture, including any carpet-related issues, are excluded f rom this warranty.

For best results, ambient temperatures should remain above 50°F and the ambient humidity should not fall below 40%.

Chair pads are recommended under roller caster chairs to inhibit premature wear of the surface of the carpet.

Replacement carpet will come only f rom current running-line products comparable to the warranted product.

In order to make a stain claim under this guarantee, the owner must have attempted to remove the stain within (3) three working days af ter occurrence of the spill using the Company’s recommended cleaning procedures and must notify the Company immediately if stain removal is not successful.

T HIS WARRANT Y D O ES NO T CO VER T HE FO LLO WING:

Carpet installed on stairs or in areas subject to abnormal foot-traf f ic use (i.e. golf spikes, other spiked footwear, ski boots, and the like).

Damage f rom f looding or excessive moisture f rom existing moisture or alkalinity-related issues.

Burns, cuts, fading, matting, pills, pulls, odor, soiling, staining, tears or damage due to improper installation.

General soiling, discoloration, appearance change due to pile distortion, and exposure to substances or contaminates which degrade or destroy yarn or the color of the carpet.

Carpet which has been surface treated with materials not recommended by the Company or which have been subjected to abnormal use or to cleaning agents or maintenance methods not recommended or approved by the Company.

WHAT IF YOU NEED WARRANTY SERVICES

You, the original purchaser, will contact your authorized dealer or Company sales representative for claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for review/testing when available. The dealer or Company sales representative will f ile a claim via www.ShawNow.com and submit the information you provided. A Company claims representative will thoroughly evaluate your claim. If you have questions, you can contact Shaw Industries Financial Services, PO Box 2128, Dalton, GA 30722, 1-800-257-7429.

WHAT WE WILL DO

If we f ind a defect covered under this warranty, we will repair the af fected area to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace the af fected carpet or

2230 Douthit Ferry Road | Cartersville GA 30120 | USA | 1 800.257.7429 | shawcontract.com

For reference purposes only if printed or downloaded.

refund the proportional purchase price for the af fected area. The Company will pay the reasonable costs for product, f reight and labor for claims f iled within the f irst 15 years. Af ter 15 years, the Company will pay only for product. Any costs incurred for moving equipment, furnishings, partitions and the like that were installed over the Company’s commercial product will be at the customer’s expense.

NOTE: The warranty is not transferable. It extends only to the original end use purchaser. Shaw Industries Inc.

does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw Industries Inc. shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or f itness for a particular purpose, are hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specif ic legal rights, such rights may vary f rom State to State.

3230 Douthit Ferry Road | Cartersville GA 30120 | USA | 1 800.257.7429 | shawcontract.com

For reference purposes only if printed or downloaded. Revision: 04282023