P01 FY23 Attachment 3 -LVT Resilient 15 Year Commercial Limited Warranty.pdf

Warranty Resilient LVT/LVP - 15 Year Commercial Limited Warranty

Shaw Industries, Inc. (“the Company”) warrants its resilient LVT, LVP, LVT/SPC hybrid, woven, and bio-based products under this Limited Commercial Warranty when used in the proper f it for use indoor commercial applications. The warranty belongs to you, the original end-use purchaser, and begins when you purchase the resilient and extends for the limited warranty period stated above. The basis of any warranty related claim is the original “Company” invoice or authorized “Company” dealer.

The resilient must be installed in accordance with the Company’s installation guidelines and specif ications. The product must be maintained in accordance with the Company’s maintenance (resilient care) recommendations and such maintenance (resilient care) continues throughout the duration of the original installation. Damage resulting f rom a failure to follow installation and cleaning/maintenance guidelines will not be covered under this warranty. Installation guidelines, specif ications, and resilient care recommendations can be obtained f rom your dealer. For additional information, please see the bottom of this page.

WHAT THE WARRANTY COVERS

Manufacturing Defects – The Company warrants that the resilient product will be f ree f rom manufacturing defects during the period of this warranty. Manufacturing defects include delamination, core voids, thickness variation, and dimensional stability defects. Dimensional stability related defects are def ined as dimensional changes in the width and/or length of the product greater than the tolerances as def ined in ASTM F2199.

Thickness variation is def ined as thickness exceeding the thickness tolerance as def ined in ASTM F386.

Wear – The Company warrants, during the period of the warranty, wear due to normal foot traf f ic will not wear through to the pattern layer of the product.

WHAT CONDITIONS APPLY

For jobsite and f loor preparation conditions, see product specif ic installation guidelines.

Any moisture related testing (i.e. relative humidity, pH, and calcium chloride) is not the responsibility of the Company and all issues related to moisture, including any resilient related issues, are excluded f rom this warranty. Chair f loor protectors are recommended to inhibit premature wear of the surface of the resilient.

Replacement resilient will come f rom current running-line products comparable to the warranted product.

Your warranty does not cover the following: damage caused by improper installation and/or maintenance;

dif ferences in color between products and samples or photographs; problems arising f rom excessive moisture, alkali or water pressure f rom the sub f loor; indentation f rom improper loading including heavy static loads, high heels, spiked shoes, rolling loads, chairs or other furniture not using f loor protectors; telegraphing due to raised access f loors or uneven subf loors; discoloration, surface scratches, changes in shading, texture and/or gloss during use; damage caused by chemically reactive material, dye, mold, stains, spillage, burns, gouges, scratches, indentations, f loods, accidents, abuse or any harsh scouring pads while buf f ing; and/or damage due to U.V. light, thermal heat sources, or damage to the f loor caused by exposure to temperatures above 100°F (38°C) or is exposed to temperatures below 55°F (13°C).

1230 Douthit Ferry Road | Cartersville GA 30120 | USA | 1 800.257.7429 | shawcontract.com

For reference purposes only if printed or downloaded.

Warranty

WARRANTY LIMITATIONS

Shaw products are not warranted against squeaking, popping or crackling. Some squeaking, popping, or crackling is possible when installed using f loated methods.

WHAT IF YOU NEED WARRANTY SERVICE

You, the original purchaser, will contact your authorized Company Dealer and/or Sales Representative for warranty or claim service. Please provide a valid proof of purchase and a detailed description of the issue, along with photographs showing the concern. Samples should be submitted for testing when available.

Dealers/Shaw Sales Representatives will f ile a claim via www.shawnow.com and submit the information you provided. A Shaw claims representative will thoroughly evaluate your claim.

Claims contact information: Shaw Industries Financial Services, PO Box 2128, Dalton, GA 30722 - 1-800-257-7429.

WHAT WE WILL DO

Should a defect covered under this warranty be found, the af fected area will be repaired to conform to the warranty. If repair is not commercially practical, the Company may, at its sole option, replace the af fected resilient or refund the proportional purchase price for the af fected area. The Company will pay the reasonable costs for f reight and labor. Any costs incurred for the moving of equipment, furnishings, partitions and the like, that were installed over the commercial product, will be at the consumer’s expense.

NOTE: The warranty is not transferable. It extends only to the original end use purchaser. Shaw Industries Inc.

does not grant to any person or entity the authority to create for it any obligation or liability in connection with this product. Shaw Industries Inc. shall not be liable to the consumer or any other person or entity for any incidental, special or consequential damages, arising out of breach of this limited warranty or any implied limited warranty (excluding merchantability).

All implied warranties, including an implied warranty of merchantability or f itness for a particular purpose, are hereby limited to the duration of this limited warranty. Some states do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to the purchaser. This warranty gives the purchaser specif ic legal rights, such rights may vary f rom State to State.

2230 Douthit Ferry Road | Cartersville GA 30120 | USA | 1 800.257.7429 | shawcontract.com

For reference purposes only if printed or downloaded. Revision: 03/24/2021 https://www.shawnow.com/login.aspx