Opp 21260909083539 QA - Basis2 Prog Consulting.docx

This document contains City of Philadelphia RFP Question Responses for Opportunity #21260909083539, addressing inquiries regarding a business analyst consulting engagement to support implementation of the Basis2 billing system for the Water Revenue Bureau. The City seeks business analyst support with technical assistance to bridge understanding between business and technology stakeholders, accelerate implementation, and achieve full functionality of essential billing processes. The work falls under NAICS 541511 (Custom Computer Programming Services) and is offered on a fixed-price basis with costs detailed by labor category, hourly rates, and deliverables. The initial contract term is twelve months (expiring February 29, 2028), with the City holding an option to extend with up to four additional successive one-year terms at its sole discretion, with project commencement targeted for March 1, 2027. The mandatory pre-proposal meeting occurred on September 22, 2026 at 12:00 PM via Microsoft Teams, with written questions due September 29, 2026 at 5:00 PM and proposals due October 13, 2026 at 5:00 PM. The City anticipated issuing a Notice of Intent to Contract on October 27, 2026.

The budget for this engagement is to be determined and has not been established at the time of these responses. An incumbent contractor is currently performing the tasks listed in the RFP. Small Business Enterprise (SBE) and Local Business Entity (LBE) participation was set for best and good faith efforts with no mandatory participation goal; applicants may self-perform required services without subcontracting provided all required Small and Local Business Plan documentation is submitted. The City accepts bids from out-of-state companies and requires contractors to work on a hybrid basis (one to two days per week in the office). Applicants must demonstrate financial and technical qualifications including references from at least three comparable government projects and resumes of key personnel. The City may accept unaudited financial statements in lieu of audited statements but will base financial qualifications on the totality of submitted documentation. All subcontractors are subject to City approval, and applicants remain fully responsible as prime contractors. Required insurance includes General Liability, Professional Liability, and Cyber Liability (each $1,000,000 per occurrence); Workers Compensation at statutory limits; and Automobile Liability ($1,000,000). Contractors must comply with Philadelphia tax obligations and the City's Additional IT Standards, including WCAG 2.1 AA web accessibility, AES-256 encryption at rest, TLS 1.3 in transit, multi-factor authentication, annual SOC 2 Type II audits, and cyber insurance of minimum $2,000,000 per claim.