OO ALC_SOW_v7_final.docx

HILL AFB OO-ALC DIGITAL SIGNAGE

STATEMENT OF WORK

OVERVIEW

75th Air Base Wing Communications Squadron (75 ABW/SC) has a requirement to install a cloud based, FedRAMP (Federal Risk & Authorization Management Program) approved, digital signage solution in support of the Ogden Air Logistics Complex (OO-ALC), Hill Air Force Base, Utah. Proof of concept to pilot a single Group will exist in the first year with the ability to expand the OO-ALC Digital Signage footprint over several years for entire requirements listed.

1. GENERAL REQUIREMENTS.

1.1. Contractor shall identify, procure, and install equipment and hardware required to fully implement this communications platform.

1.1.1. Contractor shall provide and install TVs with audio capability (reference Attachment 1 for TV sizes and phased approach) at identified locations. TVs will be installed on full motion wall or ceiling mounts. Provided TVs may not have Wi-Fi and/or camera capability.

1.1.2. At each TV location, contractor will install a dual CAT 6 data drop. CAT 6 cables for these drops will be run to the closest comm room and terminated in a new CAT 6 patch panel that shall be provided by/installed by contractor. All data drops will be labeled and tested IAW with base standards. Contractor shall provide an HDMI cable if needed. Contractor shall also install power outlets for new TVs, if required.

1.2. Contractor shall procure and install software required to fully implement and sustain this communications platform.

1.2.1. Contractor shall provide software that is listed on the DoDIN APL and has an Authority to Operate (ATO) for use on the US Air Force NIPRnet.

1.2.2. Contractor shall provide software approved on FedRAMP Marketplace and categorized as “Moderate Impact,” as defined by the FedRAMP Program Management Office.

1.2.3. The Contractor shall provide software with the following capabilities:

1.2.3.1. Broadcast live and pre-recorded events.

1.2.3.2. Display Power Point presentation.

1.2.3.3. Display content management capabilities of all TV’s via a central dashboard to include lock-off capabilities.

1.2.3.4. Ability to pull, store, launch and schedule content from central dashboard throughout extent of the contract.

1.2.3.5. Display a minimum of two sources via RSS feeds for news and other web site content on bottom of display screen.

1.2.3.6. Provide closed captioning.

1.3. This communications solution will operate on US Air Force NIPRnet and be broadcast simultaneously to TVs in multiple facilities in multiple locations.

1.4. Contractor shall provide the necessary equipment and Professional Support Services per Paragraph 2 below to successfully implement this requirement (see Attachment 1 for details).

1.5. Time frames listed in this document are in calendar days unless otherwise specified.

1.6. Contractor shall provide software capabilities from main dashboard to include: operation of multiple displays simultaneously, lock-off capability, video, live event, and static display of content loop.

1.7 Contractor shall ensure central dashboard and software maintains a 95% up-time rate.

2. SCOPE OF WORK (SERVICES): PROFESSIONAL SUPPORT SERVICES.

2.1. Hardware, Software, Equipment Required Delivery Dates: 60 days after award date for basic year. 60 days after exercising of option years.

2.2. Required Project Installation Date: 90 days after notice to proceed for basic year. 90 days after notice to proceed for option years.

2.3. Project Management.

2.3.1. Contractor shall provide an overall schedule from project start to project completion to the Government within 14 days of contract award (See CDRL A001/B001/C001).

2.3.2. Contractor shall provide weekly progress reports to the Government by close of business on Fridays until project completion (See CDRL A002/B002/C002).

2.3.3. Contractor shall communicate mitigation plan to address schedule delays to the Government within 48 hours of identification of a delay.

2.3.4. Any software updates or required maintenance will be coordinated with admin users in advance.

2.4. Planning (Survey, Network Design).

2.4.1. Survey.

2.4.1.1. Government will provide escort for contractor personnel when surveying areas designated as sensitive or classified by the Government. The contractor cannot be on site on the following days:

· New Year' s Day

· Martin Luther King Day

· President's Day

· Memorial Day

· Juneteenth

· Independence Day

· Labor Day

· Columbus Day

· Veteran's Day

· Thanksgiving Day

· Christmas Day

2.4.1.1.1 Contractor will coordinate with Government when on site access is needed. Access will typically be limited to Monday through every other Friday except Federal holidays, during the operational duty hours of 0700-1630 MST.

2.4.1.1.2 The contractor is not required to provide service on Federal holidays. If the holiday falls on Saturday, it is observed on Friday. If the holiday falls on a Sunday, it is observed on Monday.

2.4.1.2. Government intends to follow a staged approach as follows: year one to include all commodities maintenance group facilities, year two to include all OO-ALC Hill Air Force Base facilities, and year three to include geographically separated OOALC facilities.

2.4.1.3. Facility drawings are available upon request.

2.4.1.4. Government will approve site survey before installation begins.

2.4.1.5. Contractor shall identify additional equipment and materials required to complete hardware and equipment installation which are not included in the initial list of materials provided within 21 days of contract award (See CDRL A003/B003/C003). As a firm-fixed-price contract, it is assumed that the price will not be changed unless there are extenuating and unforeseen circumstances.

2.4.2. Network Design.

2.4.2.1. Government will approve the Network Design prior to work being performed.

2.4.2.2. Contractor shall configure devices to meet current Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG) requirements.

2.4.2.3. Contractor shall configure devices to be compatible with the Hill Air Force Base network architecture.

2.4.2.4. Contractor shall design device configurations in accordance with 75 ABW/SC guidance. Deviations must be approved by 75 ABW/SC prior to work being performed.

2.4.2.5. Contractor shall test and validate network design before implementation to ensure functionality prior to installation.

2.4.2.6. Contractor shall provide 75 ABW/SC each device’s configuration and location prior to device activation (See CDRL A004/B004/C004).

2.4.3. Equipment Staging.

2.4.3.1. Government will identify the specific staging location for the equipment and provide address to contractor upon award. Year One and Year Two options will be staged at Hill Air Force Base, Utah, and Year Three will be staged and delivered to each geographically separated unit.

2.4.3.2. Contractor shall configure equipment at the Government-designated staging location.

2.4.3.3. Contractor shall pick up equipment from staging location and transport to installation location.

2.4.4. Equipment Installation.

2.4.4.1. TV Installation.

2.4.4.1.1. Government will provide escort for contractor personnel when working in areas designated as sensitive or classified by the Government.

2.4.4.1.2. Contractor shall install equipment in accordance with the Government-approved Network Design.

2.4.4.1.3. Contractor shall fill any wall penetrations with fire-stop putty in accordance with the National Electrical Code (NFPA 70) and fire code.

2.4.4.1.4. Contractor shall install conduit as needed for new or repaired cabling.

2.4.4.1.5. Contractor shall validate that devices are functional after installation.

2.4.5. Software Installation and Deployment.

2.4.5.1. Contractor shall install and deploy software in accordance DOD Instruction 8510.01. Deviations must be approved by 75 ABW/SC prior to work being performed. Additional details to be defined during Request for Proposal.

2.4.6. Software as a Service (SaaS).

2.4.6.1.1. The contractor shall provide a software license subscription that meets the requirements in paragraph 1.2.3.

2.4.6.1.2. Government will own any data uploaded to this service.

2.4.6.1.3. Contractor shall provide data security in accordance with 75 ABW/SC policies.

2.4.6.1.4. Contractor shall provide immediate and long-term reach back support after implementation for any issues that arise for any locations throughout the duration of the contract.

2.4.6.1.5. Any software updates or required maintenance will be provided at expense of contractor.

2.4.7. Testing.

2.4.7.1. Contractor shall confirm devices can access and connect to the base network once installed.

2.4.7.2. Contractor shall test and validate that all devices are working properly.

2.4.7.3. Contractor shall provide test results via pdf format to the Government if CAT 6 cables are installed or repaired during the installation process (see CDRL A005/B005/C005).

2.4.8. Training.

2.4.8.1. Contractor shall provide user training sessions and training materials for both end user level users and advanced level users (admin users). Ability to add-on future refresher and/or geographically separated unit training will be an option.

2.4.8.2. Admin Training will be provided by contractor in-person for up to 5 full days for a total of 10 personnel. Training will include detailed central dashboard operation management for: hosting, loading, and displaying a content loop of material (i.e. PowerPoint slides, photos, videos, etc.) on multiple/some/all TVs in addition to: real time events, future scheduling, storage, lock-off capabilities, and overall troubleshooting operations. Training will also include instruction to cover admin permissions and process how to add or remove users.

2.4.8.3. Successful knowledge transfer will be proven by students individually demonstrating completion of each task listed in paragraph 2.4.8.2 to contractor.

2.4.8.4. PDF quick-access files will be provided to admin training attendees for key training take-aways (see CDRL A006/B006/C006).

2.4.8.5. End User Training will be provided by contractor in-person for up to 30 personnel for a maximum time of 1 day. Training will include basic trouble shooting of any device and/or software to ensure successful operating of TVs and software in their facilities.

2.4.9. Discrepancies.

2.4.9.1. Contractor shall correct all deficiencies identified by the Government or in its own quality control review within 7 days, relating to completeness or accuracy of the work, compliance with the contract, laws, and regulations.

2.4.10. Documentation.

2.4.10.1. Contractor shall conduct broadcasting tests to each TV and provide results in a pdf format for each facility to the Government within 7 days of project completion (See CDRL A007/B007/C007).

2.4.10.2. Contractor shall provide the Government the drawings for each facility upgraded with the new equipment identified by make, model, and serial number in a pdf format upon completion of project within 14 days of project completion (See CDRL A008/B008/C008).

3.0 SUSTAINMENT.

3.1. Contractor will provide definitions and procedures for routine, high-priority, and emergency maintenance.

3.2. Contractor will provide acknowledgment of receipt within 24-hrs and initial assessment within 72 hours of a trouble ticket being submitted during our normal business hours (minus weekends/holidays) throughout duration of contract.

3.3. Contractor will obtain mutual agreement for all other scheduled resolutions.

3.4. Any software updates or required maintenance will be coordinated with admin users in advance.

4.0 CONTACT AND SHIPPING INFORMATION.

4.1 Point of Contact: Strategic Communication Team OO-ALC/AS <OO-ALC.AS.StrategicComm@us.af.mil>.

4.2 Shipping Information: DoDAAC TBD

NOTE: Delivery will be made to Hill Air Force Base, Utah. The specific address on the base will be provided by the time of award.

5.0 ADDITIONAL REQUIREMENTS.

5.1 Special Requirements: Items shall be New and Trade Agreement Act (TAA) Compliant as indicated above. Licenses shall be added to SMART Parent Account: en-ea.us.af.mil / VIRTUAL SMART ACCOUNT: AFMC-AFSC-75th CS

5.2 Qualifications/Certifications: N/A