Ombudsman.docx

DOCX document 23 KB Posted

Attached to
Audio Visual System and Install Luke AFB, AZ
Solicitation number
FA488726Q0062
Issued by

About this file

This is an Ombudsman document that establishes the dispute resolution process for the Audio Visual System and Install solicitation (FA488726Q0062) at Luke Air Force Base, Arizona. Juan Martinez, Deputy Director of Contracting at AFICC/KT in San Antonio, Texas, serves as the local ombudsman and can be reached at 210-652-1722 or juan.martinez.2@us.af.mil to hear and facilitate resolution of concerns from offerors and potential offerors while maintaining confidentiality of the concern's source. The ombudsman does not participate in proposal evaluation, source selection, or protest adjudication but may refer parties to appropriate officials for resolution.

Interested parties must first address their concerns directly with the contracting officer before consulting the ombudsman, and doing so does not alter timelines for bid protests, GAO appeals, debriefing requests, or other processes. Concerns unresolved at the center level may be escalated to the Department of the Air Force ombudsman, the Associate Deputy Assistant Secretary (Contracting) at SAF/AQC in Washington, D.C., reachable at (571) 256-2395 or (571) 256-2431. The ombudsman has no authority to render binding decisions and should not be contacted for routine inquiries such as solicitation copies, offer due dates, or technical clarifications, which must be directed to the contracting officer.

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Ombudsman

1. An ombudsman has been appointed to hear and facilitate the resolution of concerns from offerors, potential offerors, and others for this acquisition. When requested, the ombudsman will maintain strict confidentiality as to the source of the concern. The existence of the ombudsman does not affect the authority of the program manager, contracting officer, or source selection official. Further, the ombudsman does not participate in the evaluation of proposals, the source selection process, or the adjudication of protests or formal contract disputes. The ombudsman may refer the interested party to another official who can resolve the concern.

2. Before consulting with an ombudsman, interested parties must first address their concerns, issues, disagreements, and/or recommendations to the contracting officer for resolution. Consulting an ombudsman does not alter or postpone the timelines for any other processes (e.g., agency level bid protests, GAO bid protests, requests for debriefings, employee-employer actions, contests of OMB Circular A-76 competition performance decisions).

3. If resolution cannot be made by the contracting officer, the interested party may contact the ombudsman, Juan Martinez, Deputy Director of Contracting, AFICC/KT, 2035 First Street West, JBSA Randolph TX 78150-4304, telephone 210-652-1722, juan.martinez.2@us.af.mil. Concerns, issues, disagreements, and recommendations that cannot be resolved at the Center/MAJCOM/FLDCOM/DRU ombudsman level, may be brought by the interested party for further consideration to the Department of the Air Force ombudsman, Associate Deputy Assistant Secretary (ADAS) (Contracting), SAF/AQC, 1060 Air Force Pentagon, Washington DC 20330-1060, phone number (571) 256-2395, facsimile number (571) 256-2431.

4. The ombudsman has no authority to render a decision that binds the agency.

5. Do not contact the ombudsman to request copies of the solicitation, verify offer due date, or clarify technical requirements. Such inquiries shall be directed to the contracting officer.

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