Offer_and_Acceptance.pdf

This is an Offer and Acceptance form for the City of Tucson, Arizona, related to a Back-Up Care Services and Discount Program contract. The City seeks a nationwide contractor to administer comprehensive back-up care services for approximately 4,200 benefit-eligible employees beginning July 1, 2025, under RFP No. 250012. The program provides in-home and out-of-home care services for children, adults, seniors, and pets during employees' work hours or work-related travel, with each employee receiving up to three days (10 hours per day) of employer-subsidized back-up care annually, with unused days rolling over. The contractor must establish a robust network of care providers, manage service registrations and orders, maintain an online portal, and implement a members-only discount program covering childcare, tutoring, wellness, travel, and home services. Proposals are due March 12, 2025, at 2:00 P.M. Arizona time, with no pre-proposal conference scheduled; prospective offerors are encouraged to submit questions through the solicitation's Question and Answer section preferably within five days prior to the deadline. The five-year contract term includes provisions for annual benchmarking and performance reporting.

The pricing structure is based on an annual membership fee for 4,200 to 4,500 eligible employees with pricing for up to 400 back-up care days and options for additional days purchased at the City's discretion; the City intends to purchase a minimum of 100 back-up care days in the first year at zero copay for employees. The contractor must ensure HIPAA compliance, secure data transmission, and meet technological accessibility standards while providing comprehensive reporting and account management support. The City has administered similar back-up care services since July 1, 2019, indicating an established program that a new contractor would integrate and potentially enhance. Standard compliance with federal and local procurement regulations, potentially including Disadvantaged Business Enterprise considerations, will likely be required. The contractor will be responsible for participating in city meetings and vendor management reviews as part of ongoing contract administration.