Oean_Center_Re-Imagined.pdf

This is a Request for Proposals document for Volusia County, Florida, through the Ocean Center and Lyonia Amphitheater, seeking an Integrated Ticketing System to replace the current Ticketmaster agreement. The county requires a comprehensive ticketing solution that supports multi-venue operations with high-volume concurrent events, accommodating both digital and printed ticket delivery methods while preventing resale and access control issues. The system must integrate seamlessly with existing payment infrastructure (Grant Street/Payment Express), incorporate robust CRM and marketing capabilities, and provide extensive reporting features with ADA WCAG 2.1 Level AA compliance. The venues served include the Ocean Center's arena with 8,400 seats, exhibit hall with 5,000 seats, ballroom with 1,000 seats, and the Lyonia Amphitheater with 700 outdoor seats. A pre-proposal meeting is scheduled for October 23, 2025, with written questions due by October 29, 2025, and proposals due by November 12, 2025, at 3:00 pm. The initial contract term is four years with options to renew for two additional one-year periods, subject to mutual agreement.

The county has not disclosed a specific budget range, though the RFP indicates significant investment in modernizing ticketing infrastructure. Ticketmaster is the current incumbent vendor. Comprehensive insurance requirements include Workers Compensation, Commercial General Liability ($1M per occurrence, $2M aggregate), Auto Liability ($500,000 Combined Single Limit), Professional Liability ($1M per claim), and Cyber Insurance ($2M each claim and aggregate). Evaluation criteria total 100 points and will assess system capabilities, service and support, implementation plan, pricing, vendor experience, references, and marketing capabilities. The Ocean Center generated $114.3 million in economic benefit and attracted 513,000 guests in 2024, demonstrating the scale and significance of this ticketing modernization initiative.