Ocean-Center-Download-Booklet.pdf

The file Ocean-Center-Download-Booklet.pdf is a document related to a State and Local Contract Opportunity for the County of Volusia, specifically involving the Ocean Center & Lyonia Amphitheater. The county is seeking proposals for an integrated ticketing system that supports multi-venue operations with high-volume, concurrent events. The desired system must provide seamless integration with existing payment systems, robust client support, and flexibility for expanding ticketed programming. The ticketing solution should accommodate digital and printed ticket delivery, include access control features, integrate CRM and marketing tools, and offer extensive reporting capabilities. The contract will have an initial term of four years, with options to renew for up to two additional one-year periods, subject to mutual agreement.

The procurement represents a strategic move to replace the current agreement with Ticketmaster by implementing a comprehensive event engagement and access platform. The primary objectives are to enhance patron experience, leverage data-driven insights, and support sustainable revenue growth. The competitive RFP process aims to select a vendor that can provide a sophisticated ticketing system that goes beyond traditional sales functionality, with specific requirements for integration, security, and operational flexibility. While specific budget details are not provided, the county is seeking a solution that can adapt to their evolving event management needs and provide advanced technological capabilities for ticket sales, access control, and customer relationship management.