Ocean Center Fact Sheet Summary

The Ocean Center Fact Sheet is a supporting document for Volusia County, Florida's request for proposals to implement an Integrated Ticketing System for the Ocean Center and Lyonia Amphitheater. The county seeks a comprehensive ticketing platform capable of managing multi-venue operations with high-volume, concurrent events across four distinct venues: an 8,400-seat arena, a 5,000-seat exhibit hall, a 1,000-seat ballroom, and a 700-seat outdoor amphitheater. The system must support both digital and printed ticket delivery, integrate with the existing Grant Street/Payment Express payment infrastructure, include robust CRM and marketing tools, and provide extensive reporting capabilities. A pre-proposal meeting is scheduled for October 23, 2025, with questions due by October 29, 2025, and proposals due by November 12, 2025, at 3:00 pm. The initial contract term is four years with options to renew for two additional one-year periods.

The fact sheet demonstrates the Ocean Center's significant economic impact and operational scale, having generated $114.3 million in economic benefit and attracted 513,000 guests in 2024. The current incumbent is Ticketmaster, whose agreement is concluding. Volusia County requires comprehensive insurance coverage, including Workers Compensation, Commercial General Liability ($1 million per occurrence/$2 million aggregate), Auto Liability ($500,000 Combined Single Limit), Professional Liability ($1 million per claim), and Cyber Insurance ($2 million per claim and aggregate). The procurement represents a substantial investment in modernizing the county's ticketing infrastructure to enhance patron experience, leverage data-driven insights, and support sustainable revenue growth through a sophisticated event engagement platform.