Ocean-Center-Download-Booklet.pdf

This file is a downloadable booklet from the Ocean Center in Volusia County, Florida, supporting the county's Request for Proposals (RFP #25-P-163JJ) for an Integrated Ticketing System. The Ocean Center and Lyonia Amphitheater seek a comprehensive ticketing solution to replace their current Ticketmaster agreement. The system must support multi-venue operations with high-volume concurrent events, accommodate both digital and printed ticket delivery methods, prevent resale and access control issues, integrate with existing payment infrastructure (Grant Street/Payment Express), include robust CRM and marketing tools, and provide extensive reporting capabilities. The venues include the Ocean Center's arena (8,400 seats), exhibit hall (5,000 seats), ballroom (1,000 seats), and Lyonia Amphitheater (700 outdoor seats). A pre-proposal meeting is scheduled for October 23, 2025, with written questions due by October 29, 2025, and proposals due by November 12, 2025, at 3:00 pm. The initial contract term is four years with options to renew for two additional one-year periods.

Comprehensive insurance requirements include Workers Compensation, Commercial General Liability ($1 million per occurrence/$2 million aggregate), Auto Liability ($500,000 Combined Single Limit), Professional Liability ($1 million per claim), and Cyber Insurance ($2 million each claim and aggregate). The current incumbent is Ticketmaster, and no specific budget range was disclosed, though the Ocean Center generated $114.3 million in economic benefit and attracted 513,000 guests in 2024. No explicit set-aside designations were mentioned. Vendors must demonstrate extensive experience in multi-venue ticketing solutions, advanced technological capabilities, ADA WCAG 2.1 Level AA compliance, and a proven track record supporting large-scale entertainment and event management platforms. The evaluation criteria assess system capabilities, service and support, implementation plan, pricing, vendor experience, references, and marketing capabilities, with a total possible score of 100 points.