Ocean-Center-Download-Booklet.pdf

The government file Ocean-Center-Download-Booklet.pdf is a Request for Proposal (RFP #25-P-163JJ) issued by Volusia County, Florida, specifically for the Ocean Center and Lyonia Amphitheater, seeking an Integrated Ticketing System. The county is soliciting proposals for a comprehensive ticketing solution to replace their current Ticketmaster agreement, with a focus on multi-venue operations supporting high-volume, concurrent events. The RFP requires a system that can accommodate digital and printed ticket delivery, prevent resale and access control issues, and integrate with existing payment systems. The procurement timeline includes a pre-proposal meeting on October 23, 2025, with questions due by October 29, 2025, and proposals due by November 12, 2025, at 3:00 pm. The initial contract term will be four years, with options to renew for two additional one-year periods.

The RFP does not specify a precise budget range but indicates a significant investment in modernizing ticketing infrastructure. While no explicit set-aside designations were mentioned, the county seeks a vendor capable of providing a sophisticated, data-driven event engagement platform. The current incumbent is Ticketmaster, and the system must integrate with Grant Street/Payment Express payment systems. Comprehensive insurance requirements include Workers Compensation, Commercial General Liability ($1M per occurrence, $2M aggregate), Auto Liability ($500,000), Professional Liability ($1M per claim), and Cyber Insurance ($2M each claim and aggregate). The Ocean Center recently generated $114.3 million in economic benefit and attracted 513,000 guests in 2024, suggesting the importance of a robust, flexible ticketing solution that can support extensive event programming and enhance patron experiences.