NOO_164125_reopened~1.doc

The Commonwealth of Massachusetts

Department of public health

Bureau of Environmental Health

Address: 250 Washington Street, Boston, MA 02116 Contact Name: Obiri Asamoah

Telephone #: (617) 624-5757 Fax #: (617) 624-5777 Email : Obiri.Asamoah@state.ma.us

Notice of Opportunity Document Title: Allergen Awareness Online Training and Certification Site COMMBUYS BID Number: BD-16-1031-BEH00-BEH04-00000005867 ASK "RFR Number/Document Number" \* MERGEFORMAT DPH Notice of Opportunity Document Number: NOO 164125 January 28, 2015

1.0 Scope and Description:

The Department developed a regulatory program to implement M.G.L. c. 140, section 6B, “Food allergy awareness,” in all food establishments in the Commonwealth that are licensed common victuallers or innholders serving food. As part of this program, Department regulations will require all persons in charge and all certified food protection managers, as those terms are used in 105 CMR 590.003, to view a training video about serving customers with food allergies and with celiac disease-related food intolerance. This procurement seeks up to eight (8) vendors to provide this training video to the above-named food service employees.

No Commonwealth funds will be expended for this agreement. The successful bidder will be allowed to charge a reasonable fee not to exceed $10 to all individuals who view the training video. There is no requirement to provide a test at the conclusion of the training session, but the trainer must provide each attendee with a certificate of basic food allergen training. The trainer must also provide the Department with an electronic list of all individuals who complete the training. In 2010, approximately 30,000 people watched the video training and their certificates will expire in 2015. There are approximately 24,000 food establishments in Massachusetts that will be covered by the allergen requirements, comprising approximately 64,000 individuals who will be required to view the video. Certificates will have a 5-year expiration date.

The required video provides current information about food allergies and celiac disease-related food intolerance, including but not limited to the major food allergens; celiac disease and the food intolerances that it produces; symptoms of allergic reactions and celiac disease-related reactions to food; and procedures that restaurants should follow in educating customers about food allergies and celiac disease and steps that restaurants should take if a customer has an allergic or celiac disease-related reaction to food.

Because the requirements apply throughout the state, the successful bidder must have the capacity to provide training sessions in all parts of Massachusetts and/or training sessions open to people from all parts of the state, with the FAAN (now part of Food Allergy Resource Education, FARE) video. Entities that are experienced in managing both classroom and on-line training programs, especially within the food industry and to adult learners, are encouraged to apply The Department will select as many as eight (8) training organizations.

The Massachusetts Department of Public Health reserves the right to re-open this posting for the purpose of adding new training organizations.

1.2 Expected Duration of Agreement:

Anticipated Initial Duration up to: ___5_ year(s) ____months;

Anticipated Renewal Options: 1 option to renew for 5 year(s) each option

Final End Date of this Agreement: __2025

1.3 Anticipated Expenditures, Funding or Compensation For Expected Duration Estimated Value of Procurement (Including Anticipated Renewal Options):

Amount $___0______

No Commonwealth funds will be expended for this agreement.

2.0 Specifications

Bidder Qualifications

· Experience related to effective implementation on-line training and learning management systems

· Ability to collect, analyze and communicate information effectively with others

· Willingness and ability to provide the video training throughout the state online and/or in a group viewing capacity in a classroom.

· Statement that the bidder understands that it will receive no Commonwealth funds if it is the successful bidder

· Knowledge and experience related to training for the retail food industry

· Willingness to provide on-line video training to state and local food regulatory officials free-of-charge

· Willingness and commitment to share electronic data with the Commonwealth including but not limited to learner’s names, addresses, contact information, dates of training, expiration date and any other information collected relevant to allergen training.

Scope of Service

The Department has a regulatory program to implement M.G.L. c. 140, section 6B, “Food allergy awareness,” in all food establishments in the Commonwealth that are licensed common victuallers or innholders serving food. As part of this program, Department regulations require all persons in charge and all certified food protection managers, as those terms are used in 105 CMR 590.003, to view a training video about serving customers with food allergies and with celiac disease-related food intolerance. This procurement seeks a vendor to provide this training video to the above-named food service employees.

There is no requirement to provide a test at the conclusion of the training session, but the trainer must provide each attendee with a certificate of basic food allergen training. The trainer must also provide the Department with an electronic list of all individuals who complete the training.

In 2010, approximately 30,000 people watched the video training and their certificates will expire in 2015. There are approximately 24,000 food establishments in Massachusetts that will be covered by the allergen requirements, comprising approximately 64,000 individuals who will be required to view the video. Certificates will have a 5-year expiration date.

The required video provides current information about food allergies and celiac disease-related food intolerance, including but not limited to the major food allergens; celiac disease and the food intolerances that it produces; symptoms of allergic reactions and celiac disease-related reactions to food; and procedures that restaurants should follow in educating customers about food allergies and celiac disease and steps that restaurants should take if a customer has an allergic or celiac disease-related reaction to food.

Because the requirements apply throughout the state, the successful bidder must have the capacity to provide the video training sessions in all parts of Massachusetts and/or training sessions open to people from all parts of the state, with the video from FAAN (which was renamed FARE/Food Allergen Research and Education). Entities that are experienced in managing both classroom and on-line training programs, especially within the food industry and to adult learners, are encouraged to apply.

Performance Requirements

· Post the video on your agency’s food industry website or a food protection website

· Confirm that the website has adequate band width to display a 3 part video, which is 26 minutes in length

· Provide links for the user to see the video and receive a certificate upon completion.

· Manage the direct compensation from the user for the training video certificate. See compensation below.

· Track the learner’s names, addresses, contact information, dates of training, expiration date and any other information collected relevant to allergen training and provide the department with this and any other relevant information requested by the department

· Respond to departmental Inquiries Compensation and Pricing

No Commonwealth funds will be expended for this Agreement. The successful bidder will be allowed to charge a reasonable fee not to exceed $10 to all individuals who view the training video. There is no requirement to provide a test at the conclusion of the training session, but the trainer must provide each attendee with a certificate of basic food allergen training.

For environmental purchasing requirements, please see the “Required Procurement Language for Executive Order 515, Establishing an Environmental Purchasing Policy” section of the RFR Standard Required Information document posted at the COMMBUYS Bid Solicitation; File attachment section.

3.0 Performance Requirements and Agreement Monitoring

The Department of Public Health is endeavoring to deliver the best value to facilitate our needs. However, it is important to measure the Agreementor’s performance to ensure the Agreement is in compliance with what has been requested and what the Agreementor has offered in this RFR. The following performance areas will be subject to measurement:

1. Timely Delivery (Commodities, Services, Reports, etc.)

2. Responsiveness to Departmental Inquiries

3. Quality of Deliverables (Commodities, Services, Reports, etc.)

4. Performance Targets/Benchmarks (Quantities, Outcomes, etc.)

5. Attendance at scheduled meetings

The PMT shall negotiate with Agreementors any requirements not set forth in the RFR

4.0 Submission Requirements

1. Describe your experience related to the effective implementation of on-line training and learning management systems and your ability to collect, analyze and communicate information effectively with others.

2. Describe your approach and ability to provide the video training throughout the state through online and/or in a group viewing capacity in a classroom.

3. Submit a plan with target dates and deliverables to launch and manage the on-line training video and certificates.

4. Include a statement affirming that as a bidder you understand that you will receive no Commonwealth funds even if you are a successful bidder. Also state your willingness to provide on-line training to state and local food regulatory officials, free-of-charge.

5. Share highlights and examples of previous work that demonstrate your knowledge and experience related to online and/or face to face training for the retail food industry.

6. State your capacity and willingness to share electronic data with the Commonwealth including but not limited to learner’s names, addresses, contact information, dates of training, expiration date and any other information collected relevant to allergen training.

7. Describe (A) your own and your proposed subAgreementors' respective internal security procedures and policies applicable to work performed by you for customers and (B) the particulars of any circumstances over the past five (5) years in which the bidder or its proposed subAgreementor(s) has caused a breach of the security, confidentiality or integrity of a customer's data.

8. Affirm in writing your compliance with " Confidentiality: The Agreementor shall comply with M.G.L. C. 66A if the Agreementor becomes a "holder" of "personal data". The Agreementor shall also protect the physical security and restrict any access to personal or other Department data in the Agreementor's possession, or used by the Agreementor in the performance of a Agreement, which shall include, but is not limited to the Department's public records, documents, files, software, equipment or systems."

In addition to the foregoing requirements, the bidder MUST agree that as part of its work effort under the agreement entered pursuant to this RFR, the bidder will be required to use the following Commonwealth personal data under MGL Ch. 66A and/or personal information under MGL Ch. 93H, or to work on or with information technology systems that contain such data (personal contact data of the recipients of the video training such as; first and last name, email address, phone number and address necessary to process the certificate and credit card billing data to process the fee. For purposes of this work effort, electronic personal data and personal information includes data provided by the consumers to the winning bidder which may physically reside at a location owned and/or controlled by the Commonwealth or DPH or winning bidder. In connection with such data, the winning bidder(s) will implement the maximum feasible safeguards reasonably needed to:

· Ensure the security, confidentiality and integrity of electronic personal data and personal information;

· Prevent unauthorized access to electronic personal data or personal information from the vendor’s site.

· Prevent interception and manipulation of data during transmission to and from any servers; and

· Notify DPH immediately if any breach of such system or of the security, confidentiality, or integrity of electronic personal data or personal information occurs.

5.0 Evaluation Criteria

· Experience related to effective implementation on-line training and learning management systems

· Ability to collect, analyze and communicate information effectively with others

· Willingness and ability to provide the video training throughout the state online and/or in a group viewing capacity in a classroom.

· Statement that the bidder understands that it will receive no Commonwealth funds if it is the successful bidder

· Knowledge and experience related to training for the retail food industry

· Willingness to provide on-line training to state and local food regulatory officials free-of-charge

· Willingness and commitment to share electronic data with the Commonwealth including but not limited to learner’s names, addresses, contact information, dates of training, expiration date and any other information collected relevant to allergen training.

6.0 Estimated Procurement Calendar

Deadline for Questions and Answers All Questions must be received in writing. Questions can be sent by email no later than the date and time indicated in the Procurement Calendar. The issuing department reserves the right not to respond to questions submitted after this date. All Questions with answers will be posted on the COMMBUYS Attachment section for this procurement.

02/04/16 Obiri.Asamoah@state.ma.us

The BID opening date

(Deadline for Submission of Response)

02/11/16 at 5:00 PM Submit responses to:

Massachusetts Department of Public Health 250 Washington Street, Boston, MA 02116 Attn: Obiri Asamoah

Deadline for Forms that require Ink Signatures.

(See Instructions for Submission of Responses below for further instruction.)

MOU to be negotiated and signed as part of the agreement.

7.0 Instructions for Submission of Responses

Provide one original and three copies of a five to ten page narrative response (see section 4 submission requirements), defined budget and key personnel resumes should be sent to:

Obiri Asamoah

Massachusetts Department of Public Health

Bureau of Environmental Health

250 Washington Street, 7th floor

Boston, MA 02108-4619

All Quotes must be received by the Department of Public Health before the specified date, month, year and time of the Bid Opening Date displayed on COMMBUYS. Times are Eastern Standard/Daylight Savings (US), as applicable.

Standard Template 6-8-2015