Attachment_A_SOW.pdf

NNG16547352R

Attachment A

ATTACHMENT A

STATEMENT OF WORK (SOW)

OCTOBER 31, 2016

RFP NNG16547352R

STATEMENT OF WORK

Introduction

The Goddard Space Flight Center (GSFC) is a recognized leader in Safety and Mission

Assurance, with a history of implementing effective, innovative, and cost-effective approaches to reduce risk and enable mission success. Safety and Mission Assurance

(SMA) personnel and processes are integrated throughout Goddard, assuring safety and mission success for the full spectrum of GSFC flight and ground-based programs and projects.

The SMA Directorate provides support to GSFC projects in the development of safety and mission assurance requirements, and the independent surveillance, audit, review and assessment of design, development, test, and Mission Operations activities on-site and at supplier facilities. This includes management of institutional risk related to project operations. The SMA Directorate also manages the GSFC Quality Managements

Systems, and the implementation of institutional safety for center operations.

Scope of Work

The GSFC SMA Directorate was reorganized with the objective of improving the effectiveness of SMA, and formally adopting a risk-based strategy of doing business. In addition, it reflects the directorate’s vision for excellence in safety, risk management, quality engineering and mission assurance at the center. See the GSFC SMA website for complete organization details, at http://sma.gsfc.nasa.gov.

In concert with the new strategic vision of the SMA Directorate, the Contractor shall provide a risk-based approach to the flow-down, tailoring and implementation of mission assurance requirements for the following services:

Safety Division Services o Systems Safety Engineering o Lifting Devices Engineering and Pressure Vessel Systems

Quality and Reliability Division Services o Reliability and Risk Assessment Engineering o Mission Software & Ground Systems Assurance o Quality Engineering o Metrology and Calibration/Repair Service of Measurement and Test

Equipment

Assurance Systems Division Services o Systems Review o Management Systems

Additionally, the Contractor will be required to provide Program Development support to GSFC SMA Directorate operations and development initiatives, aimed at improving the quality of service delivery, and expanding the range of services http://sma.gsfc.nasa.gov/ provided, and fostering stronger relationships with internal and external customers and partners.

1 GENERAL REQUIREMENTS

The following requirements have general applicability for the contract, and should be adhered to in the performance of all services within this Statement of Work.

1.1 Personnel

GSFC flight projects require unique SMA skills generally found within the aerospace community. It is imperative to ensure personnel have appropriate levels of expertise to meet the requirements identified in this statement of work. In addition, the Contractor shall provide personnel that are knowledgeable of NASA/GSFC policy and standards related to Program and Project Management, and Systems Engineering.

Contractors supporting Ground Systems and Mission Operations shall possess security clearances up to the Top Secret level.

1.2 Deliverable Submission, Reporting and Communication

Contractor document deliverables shall be reviewed internally prior to submission to the government, with final deliveries provided in Microsoft office compatible formats.

The Contractor shall prepare written weekly and monthly reports to address the status of activities performed under tasks written against this statement of work.

The Contractor shall provide technical and management in-person support to weekly and monthly status meetings with the SMA Directorate, Division, and Branch Management.

The Contractor shall provide all electronic correspondence through their NASA provided email account.

1.3 Property and Information Management

Any equipment, or property provided to the Contractor in order to facilitate the accomplishment of work required by this contract shall be maintained in working order and adequately secured to prevent loss or theft.

In addition to data management policy and protocol specific to the service being provided, the Contractor shall appropriately control and handle restricted, proprietary, and other sensitive information, such as that controlled by Export Control Regulations, ITAR (International Traffic in Arms Regulations), and EAR (Export Administration

Regulations).

SAFETY DIVISION SERVICES

2 SYSTEM SAFETY ENGINEERING SERVICES

The Contractor shall support the Safety Division in ensuring that GSFC managed space flight missions establish a system safety program.

The Contractor shall be responsible for supporting the implementation of systems safety over the program life cycle for GSFC-managed space flight missions and ground-based projects. The Contractor shall provide technical support and consultation to the project teams in defining and interpreting requirements, analyzing mission systems for safety hazards, supporting hazardous operations, and in developing solutions to safety issues in order to enhance the likelihood of achieving mission success.

The Contractor shall provide the following services to the Safety Division:

2.1 System Safety Planning

The Contractor shall prepare a System Safety Plan for each GSFC managed space flight mission or ground-based project, detailing how the system safety program will meet

NASA Safety requirements. The Contractor shall also review externally developed

System Safety Plans and submit written findings and recommendations to the Safety

Division.

Applicable standards for system safety planning include the following:

NPR 8715.3C “NASA General Safety Program Requirements”

NPR 8715.7A “Expendable Launch Vehicle (ELV) Payload Safety Program

Requirements”

2.2 Hazard Analysis

The Contractor shall perform hazard analyses on GSFC-managed space flight missions and ground-based projects. The Contractor shall also provide technical review and comment on externally developed hazard analyses and associated analyses and reports and submit written findings and recommendations to the Safety Division.

The Contractor shall document results of hazard analyses in Safety Data Packages.

Safety Data Packages encompass Missile System Prelaunch Safety Packages (MSPSPs), and Instrument Safety Assessment Reports (ISARs).

Applicable Standards for Safety Data Packages include but are not limited to the following:

NPR 8715.7A “Expendable Launch Vehicle (ELV) Payload Safety Program

Requirements”

SSP 51700 "Payload Safety Policy and Requirements for the International Space

Station" NSTS/ISS 13830, Rev C “Payload Safety Review and Data Submittal

Requirements For Payloads Using the Space Shuttle or International Space

Station (ISS)”

2.3 Integration & Test Support

The Contractor shall support GSFC in-house integration and test activities, including reviewing and approving procedures for hazardous operations, performing safety audits, and providing real-time support of hazardous operations. The contractor shall provide expertise in operational safety requirements pertinent to these activities. The Contractor shall also support select out-of-house integration and test activities as directed by the

Safety Division.

2.4 Launch Range Support

The Contractor shall support pre-launch and launch activities including reviewing and approving hazardous procedures, performing safety audits, monitoring hazardous pre-launch activities, and closing out all hazard control verification items. The Contractor shall provide reports on activities as required.

2.5 Safety Reviews & Payload Safety Working Group Support

The Contractor shall support Safety Reviews and Payload Safety Working Group meetings and develop necessary documentation as requested by the Safety Division. The

Contractor shall also develop and present safety status and technical issues at design and programmatic/milestone reviews.

2.6 Mishap Reporting

The Contractor shall report any mishaps and close calls in NASA Mishap Information

System (NMIS). The Contractor shall provide support as needed on any mishap or close call investigations as directed by the Safety Division.

Applicable standards for mishap reporting include the following:

GPR 8621.4 “GSFC Mishap Preparedness and Contingency Plan”

3 RESERVED

4 RESERVED

5 LIFTING DEVICES AND EQUIPMENT (LDE)/ PRESSURE VESSELS AND

SYSTEMS (PVS) – (RECERTIFICATION)

The GSFC LDE/PVS program provides for test, inspection, certification, and recertification of Lifting Devices and Equipment (LDE), for the inspection, certification, and recertification of ground-based Pressure Vessels and Pressurized

Systems, and for the nondestructive examination of both LDE and PVS. The primary location of work is at GSFC Greenbelt campus.

In addition, on an annual basis, the Contractor shall certify and recertify LDE Operators at GSFC Greenbelt campus.

There are approximately 700 pressure systems on the GSFC Greenbelt Campus, of which approximately 300 have been certified as of January 2015. There are approximately, 250 overhead cranes/gantries/monorails, 100 mobile aerial platforms/powered industrial trucks, and 12,000 pieces of lifting equipment located on the GSFC Greenbelt Campus.

In implementing the Program, the Contractor must maintain the flexibility to be able to alter personnel work schedules, when required, to accommodate on-going critical GSFC operations by performing tests and/or inspections that require system or building outages during off-duty hours including weekends and/or holidays.

The Contractor shall provide program management and engineering support to the GSFC

LDE and PVS Managers, including the development and preparation of status reports, cost estimates, engineering analyses, management review materials, attending and documenting meetings, program planning (cost, manpower, and procurement) and special presentations as required on an ad-hoc basis.

Required Contractor expertise shall include extensive knowledge and experience in applying applicable codes and standards, such as: the Occupational Safety and Health

Administration (OSHA), ANSI, Crane Manufacturers Association of America

(CMAA), the American Society Of Mechanical Engineers (ASME), the American

Society for Testing and Materials (ASTM), the National Board Inspection Code

(NBIC), the National Fire Protection Association (NFPA), American Petroleum

Institute (API), American Society For Nondestructive Testing (ASNT), and other national consensus codes and standards that are pertinent to LDE and PVS design, fabrication, installation, operation, test, and inspection. The Contractor shall provide expertise in performing hazard analysis on both PVS and LDE.

Certification of LDE and PVS includes review of the existing documentation, preparation for inspection, visual and non-destructive examinations, engineering evaluation, risk assessment and recommendation to meet GSFC requirements. The

Contractor shall review all related existing documentation, generate new drawings, if required, make all necessary preparations for inspection, perform all visual and non-destructive examinations, conduct all engineering evaluations, and develop risk assessment documentation. The Contractor shall review all supporting documentation involved with repairs to PVS and LDE. The Contractor shall be responsible for periodic in-service inspections and shall be responsible for maintaining the accuracy of the database on certification activities. Certification is defined as all activities including recertification and periodic in service inspections.

The Contractor shall identify innovative and creative approaches in organizing, staffing, managing, and implementing all work to maximize program value to GSFC. However, all work shall be in compliance with all referenced Compliance Requirement

Documents listed herein.

The Contractor shall provide personnel that have the appropriate skills for that trade.

The Contractor shall ensure that the degree of skills be commensurate with that required to perform the work. Those personnel working in trades, whose performance requires license or certification or both, shall be so licensed/certified and said documentation shall be made available to the LDE and PVS Managers upon request.

The Contractor shall ensure that all necessary licensing, certification, qualification and training requirements for performing work under this contract remain current. Training classes shall be approved by the LDE and/or PVS Managers. Certification records shall be kept in an electronic format accessible to the LDE and/or PVS Managers at any time. The Contractor shall develop a process to ensure that all licensing, certification, qualification and training records can pass annual audits.

The Contractor shall communicate, inform, and interact with other Government personnel including, but not limited to Systems Managers, Facilities Managers, Building

Managers, Engineers, Safety Division Personnel, System & Research Engineers and other Government and contractor personnel. This communication shall take place during the normal operations and in emergency situations. The Contractor shall maintain communication in the coordination of activities, troubleshooting of problems, preparation of equipment for inspections and testing, and conducting necessary system isolation and safety Lockout/Tag out (LO/TO) activities.

Applicable standards for PV/LDE recertification include the following:

NPR 8715.3C, “NASA General Safety Requirements”

NASA-STD-8719.9, “NASA Standard for Lifting Devices and Equipment

NPD 8710.5, Revision D " NASA Policy for Pressure Vessels and Pressurized

Systems”

NASA-STD-8719.17, “NASA Requirements for Ground-Based

Pressure Vessels and Pressurized Systems”

GPR 8719.1C, “Lifting Devices and Equipment (LDE) Certifications and

Operations”

GPR 8710.3B, “Certification and Recertification of Ground-Based

Pressure Vessels and Pressurized Systems”

OSHA 29 CFR 1910 “Occupational Safety and Health Standards”

OSHA 29 CFR 1926 “Safety and Health Regulations for Construction”

GPR 8710.7B "Cryogenic Safety"

500-WI-8719.1.1 "Test and Inspection of Overhead Cranes”

ASNT SNT-TC-1A" Personnel Qualification and Certification in

Nondestructive Testing”

The Contractor shall provide the following LDE/PVS Services:

5.1 Lifting Devices and Equipment (LDE) Support

The Contractor shall provide LDE test, inspection, certification, and recertification services in accordance with existing Program requirements, configuration management schedule, and procedures. LDE includes a variety of cranes, gantry cranes, hoists, mobile cranes, Hydra-sets, Load Cells, slings, structural slings, sling assemblies, and miscellaneous lifting rigging hardware and components. The LDE Program also covers powered industrial trucks (PIT) including forklifts, tugs, trailer, and mobile aerial platforms (MAP) used for lifting and handling activities in support of space flight projects and critical industrial type operations. Additionally, the program will include material handling equipment used in the handling of critical flight hardware, this may include positioning tables, dollies, and tables. At GSFC, maintenance shall be included for GSFC-wide cranes.

The Contractor shall train, certify, and recertify civil servant and Contractor personnel from multiple on- and off-site contractors for rigging, mobile aerial platform operations, powered industrial truck operations, crane operations (pendant and radio controlled cranes) as well as critical lift coordination. Training classes shall be conducted in accordance with existing syllabi. Administrative tasks for candidate recall, scheduling, coordinating training facilities, correspondence, issuing licenses, and record keeping are required.

The Contractor shall perform periodic LDE program requirement reviews to support continuous improvement. The Contractor shall update and/or develop inspection and maintenance procedures. The Contractor shall assist in the turn-key projects for installation of new cranes, and replace/upgrade existing cranes. The Contractor shall provide consulting services to user organizations for special tasks on rigging, handling, and lifting; and on LDE compliance requirements, design, installation, and testing.

5.2 Ground-Based Pressure Vessel and Pressurized Systems (PVS)

The Contractor shall provide PVS inspection, certification, and recertification services in accordance with Program requirement, Configuration Management schedule, and procedure. PVS includes cryogenic, vacuum, hydraulic, and compressed gases

(including air) systems, subsystems, purge carts, payload environmental transportation systems, R&D systems, relief valves, gages, flexible hoses, and other components.

PVS are utilized for the storage, transfer, and distribution of high-pressure media. Most of the pressure systems are over 30 years old and may not be designed to the current national consensus codes and standards. The purpose of the certification process is to assure that the systems are recertified and maintained to the current standards to the extent possible; pressure system certification is a continuous process. The Contractor shall recertified pressure systems and components on a periodic basis to meet the current requirements. The systems and equipment to be certified under this contract are housed in various buildings and locations throughout GSFC Greenbelt campus (both onsite and offsite locations).

The Contractor shall train, certify, and recertify civil servant and contractor personnel from multiple on- and off-site contractors for High Pressure Systems. Administrative tasks for candidate recall, scheduling, coordinating training facilities, correspondence, issuing licenses, and records keeping are required.

The Contractor shall perform periodic PVS program requirement reviews to support continuous improvement to update or develop in-service inspection procedures. The

Contractor shall provide consulting services to user organizations on PVS compliance requirements, design, fabrication, installation, and testing.

5.3 Configuration Management (CM)

The CM system keeps track of the total LDE and PVS inventory for GSFC Greenbelt

Campus. The Contractor shall maintain and update the CM system to reflect any additions, deletions, or changes, and ensure that the documentation for each LDE and

PVS reflects its current field conditions. The CM system provides pertinent information including the certification status and required test, inspection, and recertification schedules for each LDE and PVS. The CM system also provides the capability to search/screen components from the database using criteria such as serial number or model number in response to OEM recalls or Safe Alerts. The current software supporting the CM system is a software program housed at GSFC in Code 585, Computing Environments and Collaborative Technologies Branch.

The Contractor shall schedule and complete work in a manner that minimizes disruption of the GSFC mission and daily activities. The Contractor shall work together with the

LDE and PVS Managers and others in the research community to maintain awareness of the GSFC’s recertification priorities. GSFC prioritizes the recertification work efforts.

GSFC reserves the right to upgrade or change the current CM system at any point in time during the life of this contract. The Contractor shall be able to perform the required CM system functions at the start and for the duration of this contract. The

Contractor shall continually update/maintain the CM database and shall be responsible for its accuracy as it relates to this SOW. The CM system shall be a central point for record keeping of material handling equipment used for critical flight hardware.

The PVS CM system maintains documentation for all existing, modified, and new systems. Documentation includes the necessary information to certify PVS in accordance with NASA standards. Examples could include original design drawings, manufacturer’s fabrication drawings, test and inspection reports, and data sheets. CM system documentation also includes PVS modification, repair, replacement drawings and history, as well as the certification status and in-service inspection (ISI) schedules for each PVS. Each PVS within the CM system is uniquely identified by a system number. Components within each System are uniquely identified, including manufacturer, serial number, model number and size.

5.4 Nondestructive Examination (NDE)

The Contractor shall provide NDE personnel to perform NDE on both LDE and PVS at the GSFC Greenbelt Campus.

5.5 Requirement Compliance

The Contractor shall determine the requirements necessary for the certification of systems and or components by interpreting the NASA requirements documents and applicable national codes and standards. The Contractor shall be responsible for determining what equipment needs recertification and how best to achieve this with minimum cost.

For each specific certification task, the Contractor shall review all related existing documentation, generate new drawings if required, make all necessary preparations for inspection, perform all visual and non-destructive examinations, conduct all engineering evaluations, develop risk assessment documentation, and upon completion of the repairs, review and approve all supporting documentation involved with the repairs.

The Contractor shall use qualified engineers and technicians in the performance of certification work.

The Contractor shall gather existing documentation and other information that is necessary in performing the certification to the current standards. These documents shall include, but are not limited to; the design drawings; materials identification;

fabrication information; NDE records; code/design calculations and engineering analysis; and code certification data. The Contractor shall establish appropriate recertification files and Configuration Management data to provide a permanent recertification record that includes all follow-on ISI requirements.

The Contractor shall review existing documentation to identify and determine the adequacy of the pressure system components with respect to the NASA requirements, current codes and standards. This includes review of maximum allowable working pressure and temperature and remaining life evaluation. In most cases, simple code calculations or evaluations using commercial codes are adequate. However, in some cases a finite element analysis, and/or fatigue and fracture life assessment may be required. The Contractor shall have demonstrated capabilities to perform all type of engineering assessments and in addition to the above calculations, shall provide relief valve sizing calculations and piping system flexibility analyses of piping systems as required.

The Contractor shall determine the best suitable method to evaluate the current condition of the pressure systems and components based on the code requirements, risk assessments, and cost considerations. This will require review of past operating history, operating conditions, understanding of possible damage mechanisms and review of past in service inspection records. The Contractor shall, based on this evaluation, determine and specify non-destructive examination NDE requirements for systems and components.

The contractor shall perform NDE based on the above determination and document all findings. The Contractor shall be capable of providing all types of NDE testing, including visual examination, liquid penetrant examination, magnetic particle examination, radiographic examination, ultrasonic examination, ultrasonic thickness testing, eddy current inspection, hardness testing, acoustic emission examination, positive material identification and replication testing.

The Contractor shall, based on the results of the NDE evaluation, determine the current condition of the pressure system and all of its components and shall update all preliminary calculations to reflect the current conditions. The Contractor shall establish required corrective actions, depth and schedule of future ISI, re-certification schedule, operating restrictions if any and re-rating or de-rating is required prior to releasing the system for operation. In many cases, there are choices between making modifications and performing detailed engineering evaluation using ASME Section VIII, Division II and finite element analysis. The Contractor shall make the recommendations necessary to bring PVS up to certification requirements.

The Contractor shall prepare final certification reports documenting results of all the steps mentioned above. In addition, the Contractor shall establish risk assessment code determinations based on NASA standard 8719.17. The Contractor shall provide the PVS Manager a completed Certification Report every thirty days showing which systems have been certified over the past year and which systems need to be certified.

The Contractor shall perform scheduled inspections in accordance with in-service inspection requirements identified in the data books and/or GSFC requirements documents. The Contractor shall include post inspection reports and documentation to reflect inspection completion and recommended future inspection actions and requirements. The Contractor shall update as necessary the data books, databases, and drawings.

Safety is of paramount importance in all issues related to the activities covered under this SOW. Due to high-pressure and/or temperatures, as well as cryogenic conditions, knowledge of, and strict adherence to, NASA, GSFC, ASME, ANSI, DOT and other applicable national codes and standards is imperative. The Contractor shall ensure that personnel performing this work possess a comprehensive understanding of their duties and all applicable codes and standards.

QUALITY AND RELIABILITY DIVISION SERVICES

6 RELIABILITY AND RISK ASSESSMENT ENGINEERING

The Reliability and Risk Assessment Branch (RRAB) provides technical authority for

GSFC’s interpretation, flow down and implementation of agency-level policies, standards, and directives relating to reliability, maintainability, availability, and risk assessment for space flight and ground system projects. Support services include planning, and analysis, in the areas of reliability, maintainability, and availability from mission formulation through operations, and management of commodity or vendor-based issues that present institutional risks.

The Contractor shall provide the following services to the Reliability and Risk

Assessment Branch:

6.1 Developing R&M and Risk Assessment Plans and Programs

The Contractor shall develop and integrate plans for performing Reliability, Maintainability, and Risk Assessment, consistent with the project specific requirements for Reliability and Risk Assessment.

The Contractor shall also review externally developed Reliability and Risk Assessment

Plans and submit written findings and recommendations to the Reliability and Risk

Assessment Branch.

6.2 Heritage and Re-use Analysis

The Contractor shall support Heritage assessments by analyzing GSFC failure review data, Spacecraft Orbital Anomaly Reporting, and other performance/reliability data;

identifying trends and cross-cutting issues or risks; assessing the relevancy of performance and reliability information to new project development or re-use activities, recommending areas for improvement of future GSFC missions; and assemble required data for publishing corresponding analysis reports.

6.3 Reliability Analysis

The Contractor shall conduct and document the following analyses and utilize the results to identify system and component level requirements for reliability, maintainability, and availability:

Reliability & Maintainability (R&M) and Availability Analysis

Failure Mode and Effects Analyses (FMEA), Failure Mode Effects Criticality

Analyses (FMECA), and Develop Critical Items Lists (CIL)

Fault Tree Analyses (FTA)

Limited Life Item Analysis

Stress and Derating Analysis

Worst Case Analysis (WCA)

Probabilistic Risk Analysis (PRA).

Perform Human Reliability Analysis

Life Test and Data Analysis

The Contractor shall also review externally performed analysis and associated deliverables, and submit written findings and recommendations to the RRAB.

Applicable standards for performing reliability analysis include the following:

322-WI-8720.0.1 "Performing a Fault Tree Analysis (FTA)"

322-WI-8720.0.2 "Part Stress and Derating Analysis"

322-WI-8720.0.3 "Project Reliability Program Plan/Probabilistic Risk Assessment

Plan Preparation (RPP/PRAP)"

322-WI-8720.0.4 "Limited Life Item Analysis (LLI)"

322-WI-8720.0.5 "Worst Case Analysis (WCA)"

322-WI-8720.0.6 "Load-Strength Analysis"

322-WI-8720.0.7 "Performing Reliability Predictions and Maintainability

Predictions"

322-WI-8720.0.8 "Code 322 Peer and Branch Review Process"

322-WI-8720.0.9 "Human Reliability"

322-WI-8720.0.10 "Life Testing/Accelerated Life Testing"

322-WI-8720.0.11 "Probabilistic Risk Assessment (PRA)"

322-WI-8720.0.12 "Review of External Reliability Analysis/Reports"

322-WI-8720.0.13 "Probabilistic Risk Assessment (PRA) Plan Approval, Submission, and Recording"

6.4 On-orbit Surveillance and Data Analysis

The Contractor shall evaluate mission operations and all redundancies or back-up systems used to ensure the availability of critical functions when the mission is exposed to complete failure, partial mission failure, or mission degradation with respect to mission success and safety criteria. These redundancies or back-up systems may include cross-strapping, design for graceful degradation, fault management, and fault tolerance.

The Contractor shall support On-Orbit performance by archiving performance and anomaly data, and analyzing trends, and providing the resultant data analysis as feedback into mission operations and the systems engineering cycle for current and future missions.

6.5 Commodity and Institutional Risk Assessments

The Contractor shall identify, characterize, and recommend resolutions for cross-cutting and high impact issues or risks that affect programs, projects, or organizations.

Corresponding modeling and analysis, performed at the appropriate level of detail ranging from piece-part design/construction to an overall system; shall support commodity, project/program, and institutional risk assessment and risk management activities.

6.6 Participate in Reviews and Audits

The Contractor shall participate in formal and informal reviews, audits, and other surveillance activities as requested.

7 MISSION SOFTWARE AND GROUND SYSTEMS ASSURANCE

The Mission Software and Ground Systems Assurance Branch provides technical authority for the GSFC interpretation and flow down of agency-level policies, standards, and directives related to assurance of software and ground systems. Support services include flight software assurance, assurance of ground system hardware, software, and infrastructure, and assurance of mission operations.

The Contractor shall provide the following services to the Mission Software and Ground

Systems Assurance Branch:

7.1 Software Assurance

The Contractor shall provide software assurance support for GSFC developed or acquired software.

Applicable standards for Software Assurance include the following:

320-PG-7120.2.1D “Procedure for Developing and Implementing Software

Quality Programs”

GPR 7150.4 “Software Safety and Software Reliability Process”

Developing Assurance Requirements and Activities

The Contractor shall perform a Software Classification and Criticality Assessment to determine the applicability of the NASA Software Engineering, Software Assurance, and

Software Safety Standard. The Contractor shall use this assessment along with other project parameters, such as mission class, system architecture, software heritage, and the project lifecycle to develop and maintain a Software Assurance Basis of Estimate, the

Software Assurance Plan, and the Software Assurance Activity Schedule.

Evaluating Software Processes and Work Products

The Contractor shall provide an independent and objective assessment of software engineering and software assurance (for acquisition efforts only) processes and associated work products against the applicable NASA agency-level, project-level, and supplier/vendor specific software standards, process descriptions, and procedures.

Performing Software Safety and Software Reliability

The Contractor shall work collaboratively with their System Safety, Reliability

Engineering, Software and Systems Engineering counterparts to apply GPR 7150.4, and perform the following tasks:

Identify critical system functions

Identify software contributions to nominal and off-nominal operations of critical system functions

Establish traceability between the operations concept, analysis, and requirements

Evaluate requirements, design, code for completeness and robustness

Ensure the adequacy of testing

Review changes and discrepancies for impact and risk

7.2 Ground Systems Assurance

The contractor shall define and apply the relevant SMA standards for Safety, Quality and Reliability in the evaluation of facilities, structures, electronics, software, and IT infrastructure/services that support Space-Ground Communications, Mission

Operations, and Ground System Communications.

7.3 Mission Operations Assurance

The Contractor shall work collaboratively with the Flight Operations Teams (FOT), Mission Directors, and Flight Software Sustaining Engineering (FSSE) teams to provide pre and post-launch assurance of the health, safety and success of spacecraft and/or science operations.

Applicable standards for Mission Operations Assurance includes the following:

302-PG-8700.0.1 “Mission Operations Assurance“.

8 QUALITY ENGINEERING

The Contractor shall provide a range of discipline engineering support for quality engineering and quality assurance for all manufacturing disciplines applicable to spacecraft, ground systems, and science instrument production. When providing quality engineering services for direct project support, the quality engineers shall participate as a member of the Project SMA team, which is led by the Project Chief Safety and Mission

Assurance Officer (CSO). Standard quality engineering processes, practices, and deliverables review will be provided through the Quality Engineering Branch.

The Contractor shall provide quality engineering support that provides all of the support services and deliverables on-site at GSFC’s prime and subcontractors in a temporary duty assignment (days or weeks) and semi-permanent or permanent duty assignment (months or years) as required.

The Contractor shall provide the following services to the Quality Engineering Branch:

8.1 Review Board Participation

The Contractor shall provide quality engineering discipline support for preparation of

Project status and readiness reviews and for presentations that address specific technical or assurance risks, issues or failures, or other reviews conducted by a GSFC Directorate, Division or Branch, the project, the prime contractor or the subcontractor.

8.2 Process Engineering

The Contractor shall provide process engineering services for on-site and off-site manufacturing lines for the purposes of standard and special process development including designing or reviewing quality monitoring or quality control sub-processes and for developing and implementing process qualification test plans. Contractor support shall be provided for collection and analysis of quality control data for the purposes of process improvement and defect reduction and for documenting processes.

8.3 Quality Inspections

The Contractor shall perform quality conformance inspections of hardware during and after production processes to ensure the hardware meets all engineering documentation requirements, project quality requirements, and the hardware is defect-free. The

Contractor shall document their work on the appropriate manufacturing travelers.

Applicable standards for performing quality inspections include the following:

320-WI-5330.1.1 “Quality Assurance and Safety Review and Approval of Work

Orders and Procedures for Flight”

GPR-5330.1H “Product Processing, Inspection, and Test”

8.4 Managing Non-conformances

The Contractor shall note all failures to comply with the established requirements and shall record non-conformances in GSFC databases established for this purpose or in reports when the databases do not accommodate the record. The Contractor shall provide quality engineering oversight of non-conformances identified or witnessed within off-site contractor processes (prime or subcontractor) and shall ensure they are reported, tracked and resolved including root cause analysis, corrective action and preventative action. The

Contractor quality engineer shall collaborate with the RRAB when one or more non-conformances indicates the need for a reliability analysis or risk assessment to resolve unintended negative consequences.

Applicable standards for managing non-conformances include the following:

GPR 5340.2K “Documentation and Control of Process Non-conformances and

Customer Complaints”

8.5 Integration and Test Support

The Contractor shall assure compliance to requirements and defect avoidance during hardware integration and test activities.

8.6 Launch Range Support

The Contractor shall support pre-launch, launch, and post launch activities including witnessing, handling, receiving inspection, performing or monitoring inspections and tests, monitoring contractor pre-launch activities, reviewing documentation, and coordinating and participating in problem and failure reporting/resolution.

8.7 Materials and Parts Assurance Engineering

The Contractor shall provide engineering expertise and analyses for establishing materials and parts (mechanical and electrical) selection and processing requirements for

GSFC and NASA Projects. The Contractor shall provide engineering review and analysis services to verify that NASA and GSFC prime and subcontractors comply with established parts and materials requirements. The Contractor shall ensure that risks are defined, evaluated, and mitigated using standard assurance methods, including but not limited to focused evaluation and test, when established materials and parts requirements cannot be met. The Contractor Materials Processes Assurance Engineers (MPAE) and

Parts and Radiation Assurance Engineers (PRAE) will provide assistance to Projects impacted by GIDEP alerts or advisories that have risk implications. The Contractor

MPAEs and PRAEs will provide Projects assurance support in material review boards and parts control boards and will be a liaison between the Project’s materials engineers and EEE parts engineers for routine verification of material and part list reporting and review results.

The Contractor shall support the NASA Electronic Parts Program (NEPP) manager in the technical administration of the NEPP Program and in developing engineering deliverables and content produced by the Program (see https://nepp.nasa.gov for more information).

8.8 GSFC Electrostatic Discharge (ESD) Control Program

The Contractor shall provide engineering expertise and analyses for establishing ESD control requirements for NASA and GSFC Projects, GSFC labs, and standardized procedures and other aspects of implementation, when ESD sensitive (ESDS) items are processed or otherwise handled in-house. The Contractor shall be a contributor to the

GSFC Lab Safety and Quality Improvement team for continuous improvement of compliance and processes in GSFC labs for ESD control. The contractor shall use and develop data and information management systems for maintaining ESD control compliance. The Contractor shall manage and perform all of the duties of an ESD

Protected Area (EPA) Certifier for ESD controlled area certifications. Equipment needed to replace non-functional equipment or to introduce new equipment to the assessment kit shall be identified by the Contractor.

The Contractor shall be capable of applying risk-based decision-making, when evaluating the impact of non-conformance related to the ESD control requirements.

Applicable standards for ESD analysis and control include the following:

GPR 8730.6B “Electrostatic Discharge (ESD) Control”

300-PG-8730.6.1 “GSFC Electrostatic Discharge (ESD) Control Plan”

8.9 Technology Insertion and Design for Manufacturability

The Contractor shall prepare analyses regarding new or advanced technology, designs and manufacturing methods for evaluation of suitability for integration in GSFC and

Agency projects. Computer-aided modeling and testing shall be executed to provide supporting data as needed.

8.10 Government Industry Data Exchange Program (GIDEP)

The Contractor shall provide support and participate in the preparation and distribution of

GIDEP Alerts, GIDEP Safe-Alerts, GIDEP Problem Advisories, and GIDEP Agency

Action Notices. In addition, the Contractor shall participate in the preparation and distribution of NASA Advisories.

Applicable standards for support of the GIDEP program include the following:

S0300-BT-PRO-010 " Government - Industry Data Exchange Program (GIDEP) Operations

Manual” https://nepp.nasa.gov/

NPR 8735.1, Revision C “Procedures for Exchanging Parts, Materials, Software, and Safety Problem Data Utilizing the Government-Industry Data Exchange

Program (GIDEP) and NASA Advisories” GPR-5340.3G “Preparation and Handling of GIDEP Alerts, GIDEP Safe-Alerts, GIDEP Problem Advisories, GIDEP Agency Action Notices, and NASA

Advisories”

9 METROLOGY AND CALIBRATION/REPAIR SERVICE OF

MEASUREMENT AND TEST EQUIPMENT

The Metrology and Calibration (Met Cal) Program provides end to end metrology support services for all Measuring and Test Equipment (devices, systems, and standards that are used or available to be used to measure, gauge, test, inspect, or otherwise determine compliance with prescribed technical requirements of a product, or an element of a product), within the Goddard Management System (MS). Measuring and Test

Equipment (MTE) includes diagnostic and prognostic equipment; semiautomatic and automatic test equipment (with issued software); calibration, test, or measurement equipment; and bench set-ups used as standards.

Support services include maintenance of calibration working standards; technical consultation on calibration requirements; MTE calibration, maintenance and repair;

management of Met Cal procedures and records; maintenance of the Metrology

Information System (MIS); and technical expertise in support of on-site process and off-site supplier assessments and audits.

The Contractor shall provide the following services to the GSFC Metrology and

Calibration Program:

9.1 Maintenance of Equipment Used as Calibration Working Standards

The Contractor shall maintain and operate a calibration standards system and maintain results of all standard types of MTE serviced, where the results of the calibration and/or measurement are traceable through a controlled, unbroken chain of compliant calibrations. Also, the calibration standards shall be traceable through the National

Institute for Standards and Technology (NIST) to the SI units of measurement or another mutually recognized alternative.

9.2 Technical Consultation

The Contractor shall provide guidance to customers on the applicability of calibration requirements to their equipment and configurations, on risk associated with non-compliances, and on applicable risk mitigations.

9.3 MTE Calibration, Maintenance and Repair

The Contractor shall support the following options for MTE calibration, maintenance, and repair:

Field Service - The Contractor shall have the capability to provide for field service calibrations and verifications for customer MTE. This service is also known as in-situ calibration. This service may be servicing and certifying a complete rack of MTE, removal of MTE from the rack for service of individual

MTE, at the customer’s direction and oversight, or servicing individual MTE in designated customer locations throughout the Center.

On-site Service - The contractor shall manage the daily operations of the on-site laboratory and provide in-laboratory metrology and calibration services

(calibration and/or verification) for customer MTE.

Off-site Service - The contractor shall manage and oversee the secure and safe handling of MTE when transported to and from an approved off-site vendor facility for any metrology and calibration service.

The contractor shall be responsible for testing and investigating metrology failures and defining corrective actions. In addition, the contractor shall work with customers on reverse traceability for MTE Out of Tolerance (OOT) findings and shall provide technical expertise, when requested.

Applicable standards for MTE calibration, maintenance and repair include the following:

ANSI/NCSL Z540-1-1994, Calibration Laboratories and Measuring and Test

Equipment—General Requirements

ANSI/NCSL Z540.3-2006, Requirements for the Calibration of Measuring and

Test Equipment

ISO/IEC 17025:1999 General Requirements for the Competence of Testing and

Calibration Laboratories

The Contractor shall perform calibration and laboratory operations in accordance with the GSFC Met Cal policies and procedures as documented in the standards listed in

8.4 below.

9.4 Procedures and Records Library

The contractor shall develop, use and store original equipment manufacturer (OEM) procedures and other customized calibration and repair procedures to fit the needs of customer’s unique MTE calibration requirements. Document storage may be manual or electronic or a combination thereof. Procedure validation shall be performed and documented.

The Contractor shall use a database system to store and retrieve records of all services to

MTE. Records include and are not limited to certificates of calibration/repair, out of tolerance/repair notifications, before/after/uncertainty measurement data, software verification, and customer feedback documentation.

The contractor shall conform to, and through document updates, contribute to the existing

GSFC QMS for lab operation and metrology and calibration. Applicable standards include but are not limited to the following:

ANSI/NCSL Z540.2-1999- U.S. Guide to Expression of Uncertainty in

Measurement

NCSL, RP-1- Establishment and Adjustment of Calibration Intervals

NASA HDBK-8739.19.2- Measuring and Test Equipment Specifications, NASA

Measurement Quality Assurance Handbook-ANNEX 2

NPD 8730.1 “Metrology and Calibration”

GPR 8730.1 “Metrology and Calibration”

PG 8730.1.18 “Metrology and Calibration Program/Principal Calibration

Laboratory Quality Manual Greenbelt Facility”

WI -8730.1.3 “Principal Calibration Laboratory Reverse Traceability Analysis and Reporting”

WI -8730.1.9 “Measurement Uncertainty Evaluation and Reporting”

WI -8730.1.10 “Application of Statistical Techniques”

WI-8730.1.11 “Principal Calibration Laboratory Test Documentation”

WI -8730.1.12 “Calibration of Measuring and Test Equipment”

WI -8730.1.13 “Measurement and Test Equipment Adjustment and Repair”

9.5 Metrology Information System

The Contractor shall provide on-demand access to service data for all MTE through a secure web-based Metrology Information System (MIS).

The MIS shall include the following capabilities/features:

Upload capability for adding new MTE service records

Viewing, editing, and printing of MTE service data

Scheduling MTE for service

Automated notification of required service and intent of service to MTE in advance of calibration expiration date

Automated recall/overdue lists and out of tolerance/repair form notifications

Uploading of completed Out of Tolerance forms for storage and retrieval

Reverse traceability of OOTs

Management dashboard with reporting and trending functions for MTE service data (e.g., status and location of the MTE , invoices, turnaround times, total number of MTE ready for recall, overdue for service, inactivated, customer feedback submission notices)

Applicable standards for Metrology Information System data entry (minimum fields) include the following:

ISO/IEC 17025:1999 General Requirements for the Competence of Testing and

Calibration Laboratories

AS9100 Quality Management Systems - Requirements for Aviation, Space and

Defense Organizations

ANSI/NCSL Z540.1-1994 (R2002), Calibration Laboratories and Measuring and

Test Equipment – General Requirements

ANSI/NCSL Z540.3-2006, Requirements for the Calibration of Measuring and

Test Equipment.

9.6 Assessment and Audit Support

The contractor shall provide subject matter expertise for internal and external audits conducted or hosted by SMA Code 300. For nonconformance findings (NCR) applicable to the calibration lab, the contractor shall provide corrective actions and closure. For

NCRs applicable to all other labs and GSFC suppliers, the contractor shall provide subject matter expertise to advise the responsible party regarding valid paths to NCR closure. The contractor shall also support quality and capability assessments of external

Met Cal service vendors.

ASSURANCE SYSTEMS DIVISION SERVICES

10 SYSTEMS REVIEW

The Systems Review Branch (SRB) supports Center and Agency leadership in the independent review and assessment of projects per NASA and GSFC directives and standards. This is accomplished in the form of life cycle reviews and represents essential elements of conducting, managing, evaluating, and approving space flight programs/projects.

The Contractor shall provide the following services to the Systems Review Branch:

10.1 Lifecycle Reviews

The Contractor shall provide subject matter experts to support formal, fully independent reviews on flight missions, flight spacecraft, flight instruments, shuttle attached payloads, flight support ground systems and unique support equipment to evaluate and provide recommendations concerning design, development and testing (including technical and related programmatic aspects) of the flight and ground segments. Selected review members shall commit to participation in every System Review Branch review to the extent possible throughout the project lifecycle of the mission.