NITA CCaaS RFP S-10700-00012867.docx
DOCX document 102 KB Posted
- Attached to
- IQMS For Commercial Vehicle Registration Project
- Solicitation number
- S-73000-00012866
- Issued by
- Marion County, Oregon
About this file
This is a Notice of Intent to Award a Contract issued by the State of Oregon Department of Administrative Services, State Procurement Services (DAS SPS) on behalf of Enterprise Information Services, Shared Services (DAS EIS) for RFP #S-10700-00012867 regarding Contact Center as a Service (CCaaS). The procurement process has been completed with final scores assigned to 22 proposers. Five proposers have been selected as apparent successful awardees: TTEC Digital LLC (score 2839.20), Deloitte LLP (2699.21), A&T Systems (2665.30), Accenture LLP (2630.07), and Presidio Networked Solutions Group, LLC (2543.32). An additional 17 proposers received non-award designations, with scores ranging from 2353.20 to 486.09. The state has initiated contract negotiations with the apparent successful proposers, with a 14-calendar-day window for reaching mutually agreeable terms. Affected offerors may submit written protests of the award to the Single Point of Contact by October 15, 2025. The notice was issued on October 8, 2025, with Rachel R. Smith, IT Procurement Strategist, serving as the primary contact.
The file does not contain explicit pricing terms, set-asides, incumbent information, or contract funding amounts. The Notice of Intent to Award specifies that selected proposers must submit documentation as requested in RFP Section 4.2 to proceed with negotiations. The procurement process allowed for a competitive evaluation methodology that resulted in differentiated scoring across all participants. While the related contract opportunity summary references an IQMS project for Commercial Vehicle Registration with an April 2025 timeframe, this Notice of Intent to Award appears to address a separate, more recent CCaaS procurement with contract negotiations anticipated to commence immediately upon receipt of required documentation from the apparent successful proposers.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| 12866_Attachment A_ProjectCharter_VehReg.pdf | ||
| 12866_RequestForQuote_Final.pdf | ||
| 12866_Questions and Answers_Vol.1.docx | DOCX document | |
| 12866_SOW_Final.docx | DOCX document | |
| 12866_Addendum 1.pdf | ||
| 12866_Attachment B_Business Case_Veh Reg.pdf | ||
| 12866_Intent to Award _Final.docx | DOCX document |
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Text version
Department of Administrative Services Enterprise Goods & Services | State Procurement Services 1225 Ferry Street Salem, Oregon 97301-4285
PHONE: 503-378-4642
FAX: 503-373-1626
Page | 1 October 8, 2025
| To: | Proposers under RFP #S-10700-00012867, Contact Center as a Service |
| From: | Rachel Smith, IT Procurement Strategist, Single Point of Contact |
| Re: | Notice of Intent to Award a Contract |
Intent to Award to:
| Proposer |
| Score Awarded |
| TTEC Digital LLC |
| 2839.20 |
| Deloitte LLP |
| 2699.21 |
| A&T Systems |
| 2665.30 |
| Accenture LLP |
| 2630.07 |
| Presidio Networked Solutions Group, LLC |
| 2543.32 |
| Nice Ltd. |
| 2353.20 |
Proposers with a Non-Award:
| Proposer |
| Score Awarded |
| Connex Telecommunications |
| 2254.29 |
| Voxai Solutions Inc. |
| 2218.76 |
| Egen |
| 2160.82 |
| eWorld Enterprise Solutions, Inc. |
| 1897.86 |
| Inflow Communications LLC |
| 955.05 |
| HCLTech Public Sector Solutions/Genesys |
| 844.84 |
| AT&T Enterprises, LLC |
| 806.55 |
| Lumen Technologies |
| 804.57 |
| HCLTech Public Sector Solutions/Amazon |
| 745.61 |
| Right! Systems Inc. |
| 486.09 |
| ScaleCapacity, Inc. |
| 455.55 |
The State of Oregon, acting by and through its Department of Administrative Services, State Procurement Services (DAS SPS) on behalf of Enterprise Information Services, Shared Services (DAS EIS) and other Authorized Agencies (Agency) has completed evaluation of the proposals received in response to this Request for Proposal. The final scores are set forth above.
Congratulations to the Awardees. You are the apparent successful proposers under this RFP. Please submit the documentation requested in RFP Section 4.2.
DAS SPS would like to begin negotiations on the final contract with you. In accordance with RFP Section 4.1, Contract Negotiation process, in the event that the parties have not reached mutually agreeable terms within 14 calendar days after the beginning of negotiations with an apparent successful Proposer, DAS SPS may extend or terminate negotiations with that Proposer.
Pursuant to RFP Section 3.11, “Protest of the Award”, an Affected Offeror has the right to submit a protest of the award. All protests must be in writing, addressed to the Single Point of Contact and received by DAS SPS, on or before October 15, 2025. Protests must be emailed to the Single Point of Contact as cited in the RFP. DAS SPS will not consider a protest submitted after the deadline established herein.
Service of this Notice of Intent to Award a Contract is effective upon posting to Oregon Buys system.
On behalf of the State of Oregon, I wish to take this opportunity to thank you for your interest and effort in participating in our procurement process; to request further information regarding this notification, please contact me at Rachel.r.smith@das.oregon.gov or (971)707-0263.
Sincerely, Rachel R. Smith Rachel Smith IT Procurement Strategist Mission: We support state government to serve the people of Oregon.
Mission: We support state government to serve the people of Oregon.
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