NEORide_Tunkey_Service_Price_Sheet.xlsx
XLSX spreadsheet 27 KB Posted
- Solicitation number
- 2026-RFP -3
- Issued by
- Summit County, Ohio
About this file
This is a pricing and evaluation sheet for NEORide's Request for Proposal (RFP) for Microtransit, Paratransit and Turnkey Transportation Services in Ohio. The proposal requires vendors to provide complete turnkey operations including drivers, supervision, fuel, maintenance, insurance, dispatch, and customer support for a hypothetical Ohio agency scenario. The evaluation assumes 30 total vehicles (18 standard and 12 wheelchair-accessible vehicles, including spares), one facility, and annual operations across 250 days (Monday-Friday, 6:30 a.m. to 6:30 p.m.) serving 150,000 annual passenger trips. The service model is on-demand shared microtransit covering a 75-square-mile contiguous urban/suburban zone with a 90 percent pickup target within 20 minutes. Proposals must be submitted electronically by Friday, November 20, 2026, at 4:00 p.m. EST. The evaluation contract term is 5 years, with potential expansion to other NEORide partner agencies throughout the United States subject to local jurisdictional requirements.
Vendors must price both one-time start-up costs and recurring annual operating rates on an Ohio basis using the provided price sheet. Start-up costs include mobilization and transition, workforce readiness (operator recruitment, training, onboarding), vehicle acquisition or lease initiation with branding, facility setup, dispatch and customer service workspace establishment, compliance and permitting, and launch support across a 120-calendar-day mobilization period. Recurring operating rates must be quoted for dedicated standard and wheelchair-accessible vehicles (per vehicle revenue hour), non-revenue vehicle time, additional labor, vehicle packages, dispatch and customer service, and administrative support. Vendors must also provide proposed starting gross hourly wages for operator, dispatcher, customer service, and supervisor positions in Ohio and any additional states offered. The pricing excludes mobility platform software, applications, licenses, and support priced separately in the RFP. Vendors should disclose minimum commitments, surcharges, vehicle ownership structures, and any exclusions or local labor agreement qualifications in their assumptions and notes. Annual escalation rates for recurring costs from Year 2 forward must be identified by vendors, with all costs calculated for the 5-year evaluation period.
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Other files
| File | Type | Posted |
|---|---|---|
| Microtransit,_Paratransit_and_Turnkey_Transportation_Services.pdf | ||
| NEORide_Mobility_Platform_and_Turnkey_SOW.pdf | ||
| Sample_Participation_Agreement.pdf | ||
| NEORide_SaaS_Requirements.xlsx | XLSX spreadsheet | |
| NEORide_microtransit_turnkey_Requirements.xlsx | XLSX spreadsheet | |
| NEORide_SaaS_price_sheet.xlsx | XLSX spreadsheet | |
| Sample_MSA_.pdf |
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Start-Up Costs
| Turnkey Services - One-Time Start-Up Costs (Ohio Basis) | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs | Turnkey Services - One-Time Start-Up Costs |
| For comparison, assume the agency and all service operations are in Ohio. NEORide supplies the same quantities and scope to every vendor. Quote each major item once; enter $0 and name the owning item in Notes if included elsewhere. Enter quantity 0 for unselected items. Exclude Mobility Platform software, applications, licenses, configuration, integrations, data migration and platform support priced separately. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. | Price the consolidated major items below. Each line includes the related activities described in the original price sheet unless the vendor identifies an exclusion. Exclude all Mobility Platform software, applications, licenses, configuration, integrations, data migration, and software support priced elsewhere in the RFP. |
| # | Module | Cost Item | Billing Unit | Quantity | Unit Cost | Total Cost | Vendor Assumptions or Exclusions |
| 1 | Mobilization and Transition | Mobilization and Transition | |||||
| Mobilization and Transition | Mobilization, project management, launch-readiness planning, and incumbent transition | One-time service | |||||
| 2 | Workforce Readiness | Workforce Readiness | |||||
| Workforce Readiness | Operator recruitment, onboarding, screening, drug/alcohol testing, training, and competency evaluation | Per operator | |||||
| Workforce Readiness | Initial dispatcher, customer service, and supervisor training | Per employee | |||||
| 3 | Vehicles and Facilities | Vehicles and Facilities | |||||
| Vehicles and Facilities | Standard vehicle acquisition or lease initiation, including branding | Per vehicle | |||||
| Vehicles and Facilities | Wheelchair-accessible vehicle acquisition or upfit, including branding | Per WAV | |||||
| Vehicles and Facilities | Onboard operations hardware installation, excluding software and app licenses | Per vehicle | |||||
| Vehicles and Facilities | Storage, depot, maintenance, fueling, or charging facility setup | Per location | |||||
| 4 | Dispatch and Customer Service | Dispatch and Customer Service | |||||
| Dispatch and Customer Service | Dispatch and customer service workspace, communications, telephony, IVR, and call-recording setup | Per location | |||||
| 5 | Compliance and Launch | Compliance and Launch | |||||
| Compliance and Launch | Permits, registrations, inspections, licenses, insurance, bonding, test runs, and full-service launch support | One-time service | |||||
| Compliance and Launch | Cash fare collection and reconciliation process setup | One-time service | |||||
| Total one-time start-up cost | $0.00 |
| Notes | Totals reflect completed entries so far. Leave both quantity and unit cost blank for unused rows, or enter quantity 0. Enter unit cost $0 for included items and name the covering charge in Notes. |
| - Define whether vehicle prices are purchase, lease initiation or upfit; identify ownership and avoid recovering the same cost in operating rates. | |
| - Required compliance, initial training and launch duties must be included in the quoted scope. Separate additions require an explanatory note. | |
| A partially entered row shows Missing input and pauses totals. Confirm all required costs before evaluation. |
| Additional one-time start-up charges | |||||||
| # | Module | Cost Item | Billing Unit | Quantity | Unit Cost | Total Cost | Vendor Assumptions or Exclusions |
| Mobilization and Transition | |||||||
| Mobilization and Transition | |||||||
| Mobilization and Transition |
Operating Costs
| Turnkey Services - Recurring Operating Rates (Ohio Basis) | Turnkey Services - Recurring Operating Rates | Turnkey Services - Recurring Operating Rates | Turnkey Services - Recurring Operating Rates | Turnkey Services - Recurring Operating Rates | Turnkey Services - Recurring Operating Rates | ||
| # | Module | Cost Item | Billing Unit | Unit Price | Annual quantity | Year 1 cost | Vendor Assumptions or Exclusions |
| 1 | Core Service Rates | Core Service Rates | |||||
| Core Service Rates | Dedicated service - contractor-provided standard vehicle | Per vehicle revenue hour | |||||
| Core Service Rates | Dedicated service - contractor-provided wheelchair-accessible vehicle | Per vehicle revenue hour | |||||
| Core Service Rates | Dedicated service - agency-provided vehicle | Per vehicle revenue hour | |||||
| Core Service Rates | Fixed monthly operations and program management charge | Per participating agency/month | |||||
| Core Service Rates | Standby, call-out, deadhead, or other authorized non-revenue vehicle time | Per authorized non-revenue vehicle hour | |||||
| Core Service Rates | Authorized mileage, fuel, or electricity outside the base rate | Per vehicle mile | |||||
| 2 | Workforce | Workforce | |||||
| Workforce | Additional operator or field-supervisor labor, including overtime and holiday premiums | Per labor hour | |||||
| Workforce | Additional recruitment, screening, drug/alcohol testing, and recurring training | Per operator/year | |||||
| 3 | Vehicles and Fleet | Vehicles and Fleet | |||||
| Vehicles and Fleet | Dedicated standard vehicle package | Per vehicle/month | |||||
| Vehicles and Fleet | Dedicated wheelchair-accessible vehicle package | Per vehicle/month | |||||
| Vehicles and Fleet | Spare vehicle package | Per vehicle/month | |||||
| Vehicles and Fleet | Fleet support package | Per vehicle/month | |||||
| 4 | Dispatch and Customer Service | Dispatch and Customer Service | |||||
| Dispatch and Customer Service | Base human dispatch, supervision, and regional coordination | Per participating agency/month | |||||
| Dispatch and Customer Service | Base live customer service and reservations, including supervision and complaint administration | Per participating agency/month | |||||
| Dispatch and Customer Service | Incremental or after-hours dispatch, scheduler, customer service, or bilingual labor | Per staffed hour | |||||
| Dispatch and Customer Service | Brokered or non-dedicated provider coordination | Per completed trip | |||||
| 5 | Administrative Support | Administrative Support | |||||
| Administrative Support | Cash fare collection, reconciliation, deposit, and banking administration | Per participating agency/month | |||||
| Administrative Support | Additional audit, records, reporting, or professional support | Per labor hour |
| Ohio cost comparison | |||
| Assume Ohio operations and common NEORide quantities. Yellow cells require entry; shaded costs calculate automatically. Leave unused rows blank or enter quantity 0. | |||
| Evaluation contract term (years) | 5 | ENTER: evaluation term in years (1–10). | |
| One-time start-up cost | $0.00 | CALCULATED: total from Start-Up Costs. | |
| Year 1 operating cost | $0.00 | CALCULATED: sum of completed annual line costs. Blank unused rows are excluded. | |
| Year 1 total cost | $0.00 | CALCULATED: start-up + Year 1 operating cost. | |
| Total contract cost | $0.00 | CALCULATED: start-up + annual operating costs, with escalation from Year 2. | |
| Totals reflect the completed entries so far. Leave both price and quantity blank for unused rows. A partially entered row shows Missing input and pauses totals. Confirm all required costs before evaluation. | |||
| Annual escalation (%) | % | 0.0% | ENTER: one rate for all recurring costs from Year 2. Enter 0% for no escalation. |
| Quantity units: hours and miles are annual totals; agency-months = months; vehicle-months = vehicles × months. |
| Included charges must identify their base-rate item in Notes. Disclose minimum commitments and surcharges; include their effect in the quoted rate or a separate selected line. |
| State wages are informational labor inputs. Ohio service rates include the agreed labor, vehicle, overhead and other costs; do not add wages again. |
| Additional operating charges | |||||||
| # | Module | Cost Item | Billing Unit | Annual quantity | Unit price | Total Cost | Vendor Assumptions or Exclusions |
| Mobilization and Transition | |||||||
| Mobilization and Transition | |||||||
| Mobilization and Transition |
State Hourly Wages
| Turnkey Services — State Hourly Wage Schedule |
| Use Ohio as the common evaluation basis. Enter proposed starting gross hourly wages for Ohio and each other state offered. State wages exclude benefits, payroll taxes, overhead, profit and vehicle costs; they are not the full service rate. |
| State | Operator hourly wage ($/hr) | Dispatcher hourly wage ($/hr) | Customer service hourly wage ($/hr) | Supervisor hourly wage ($/hr) | Assumptions / exclusions |
| Ohio | |||||
| Michigan | |||||
| Indiana | |||||
| Kentucky | |||||
| Washington | |||||
| Kansas | |||||
| Iowa | |||||
| Tennessee | |||||
| West Virginia | |||||
| Pennsylvania | |||||
| Arkansas |
Complete only the states you offer. Add state rows as needed. Note any local labor agreement or other qualification to the quoted wage.
Evaluation Assumptions
| Hypothetical Ohio Agency — Microtransit Evaluation |
| NEORide common pricing assumptions: 30 vehicles including spares, and one facility. Vendors must price this scenario and identify exceptions in Notes. |
| Assumption | Value | Unit / basis | Pricing instruction |
| Location | Ohio | State | Assume all service operations are in Ohio. |
| Service area | 75 | Square miles | One contiguous urban/suburban zone. |
| Service model | On-demand shared | Microtransit | Corner-to-corner, with door-to-door accessibility accommodations. |
| Operating schedule | Monday–Friday | 6:30 a.m.–6:30 p.m. | No weekend service, no holidays. |
| Daily service span | 12 | Hours per day | Service availability; not the sum of all vehicle hours. |
| Annual operating days | 250 | Days per year | Same calendar for every vendor. |
| Annual passenger trips | 150,000 | One-way passenger journeys | Completed trips; count each passenger separately. Constant annual demand. |
| Average daily passenger trips | 600 | Passenger trips per day | Calculated from annual trips / operating days. |
| Share of trips in peak period | 40% | Percentage of daily trips | Common demand-distribution assumption. |
| Daily peak period | 4 | Hours per day | Illustrative two-hour morning and two-hour afternoon peaks. |
| Peak passenger demand | 60 | Passenger trips per hour | Average within the four-hour peak period; actual surges may differ. |
| Average passenger trip distance | 5.0 | Miles per passenger trip | Passenger travel distance; distinct from vehicle mileage. |
| Wheelchair-trip share | 10% | Percentage of passenger trips | Hypothetical assumption, not measured local demand. |
| Annual wheelchair passenger trips | 15,000 | One-way passenger journeys | Calculated from annual passenger trips × wheelchair share. |
| Pickup target | 90% | Within 20 minutes | Share of accepted bookings. Vendors must identify feasibility concerns. |
| Telephone booking share | 20% | Percentage of bookings | Booking counts may differ from passenger trips. |
| Fleet, facility and contractor scope | |||
| Standard operating vehicles | 18 | Vehicles | Peak operating fleet. |
| Accessible operating vehicles | 6 | Vehicles | Wheelchair-accessible; peak operating fleet. |
| Standard spare vehicles | 3 | Vehicles | Additional to operating fleet. |
| Accessible spare vehicles | 3 | Vehicles | Additional to operating fleet. |
| Total fleet | 30 | Vehicles, including spares | 21 standard and 9 accessible vehicles. |
| Facility count | 1 | Location | Vendor supplies one facility with parking for all 30 vehicles, dispatch/admin space and maintenance arrangements. |
| Vehicle provision | Vendor-provided | Lease basis | Include lease initiation and recurring lease costs as applicable; no duplicate acquisition charge. |
| Operating responsibilities | Vendor-provided | Complete turnkey operations | Drivers, supervision, fuel, maintenance, insurance, dispatch and customer support. |
| Devices and connectivity | Vendor-provided | Tablets and cellular service | Identify costs included in operating rates. |
| Mobility platform | Provided separately | NEORide mobility agreement | Exclude separately priced platform software; include necessary operational use and coordination. |
| Dispatch and customer support | Full service span | 12 hours × 250 days | App and telephone booking support throughout operating hours. |
| Fare treatment | Gross service cost | Before fare revenue | No fare-revenue deduction from evaluated cost. Identify cash handling and payment-fee responsibilities. |
| Annual pricing quantities | |||
| Quantity | Standard vehicles | Accessible vehicles | Unit / instruction |
| Vehicle revenue hours | 45,000 | 15,000 | Annual vehicle-hours; includes available in-service time between bookings. |
| Non-revenue vehicle hours | 4,500 | 1,500 | Annual vehicle-hours outside revenue service, including depot travel. |
| Vehicle revenue miles | 562,500 | 187,500 | Annual vehicle-miles; not passenger-miles. |
| Non-revenue vehicle miles | 84,375 | 28,125 | Annual vehicle-miles outside revenue service. |
| Operating vehicle-months | 216 | 72 | Annual vehicle-months: operating vehicles × 12. |
| Spare vehicle-months | 36 | 36 | Annual vehicle-months: spare vehicles × 12. |
| Total vehicle hours | 66,000 | Hours per year | Total annual vehicle-hours: 66,000. |
| Total vehicle miles | 862,500 | Miles per year | Total annual vehicle-miles: 862,500. |
| Agency / facility service months | 12 | Months per year | Use 12 agency-months or 12 facility-months for each selected monthly service. |
| Contract and evaluation instructions | |||
| Mobilization period | 120\ | Calendar days | Before launch. Include required startup and transition work. |
| Evaluation contract term | 5 | Years | Use in Operating Costs: Evaluation contract term. |
| Annual escalation | Vendor entry | Operating Costs input | Use one common rate from Year 2; enter 0% where no escalation applies. |
Yellow cells hold common NEORide assumptions; grey cells calculate supporting quantities. Vendors enter their prices in the pricing tabs. These assumptions are not automatically linked to the pricing tabs. Price each charge once; identify monthly fleet, spare, facility or labor costs already included in hourly rates.
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