QASP.doc

N68936-14-R-00114

Quality Assurance Surveillance Plan (QASP)

BQM-34/74 Integrated Product Team (IPT)

BQM-74E Aft Section Repair Services

24 June 2014

1. Purpose This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure systematic quality assurance methods are used in the administration of the performance based services under the planned contract. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the contract.

The Naval Air Warfare Center (NAWCWD) BQM-34/BQM-74 IPT has a requirement to repair BQM-74E Aft Sections. The BQM-74E Aerial Target is a recoverable, remote controlled, subsonic aerial target, capable of speeds up to Mach 0.86 and altitudes from 7.0 to 40,000 feet. The BQM-74 is currently operated by the following Navy operating facilities: Point Mugu, CA; Damneck, VA; White Beach, Okinawa; and Pacific Missile Range Facility, Kauai, Hawaii.

Naval Air Warfare Center Weapons Division (NAWCWD) has been tasked with the repair for multiple broken BQM-74E Target Aft Sections currently in the US Navy inventory. These repairs are summarized below:

· Complete disassembly of the Aft Section individual components when required for repair.

· Make necessary repairs to the various Aft Section components

· Reassembly of the Aft Section components

· Ensure Aft Section proper alignment using the GFE alignment fixture

· Repaint the Aft Section with the approved BQM-74E paint or equivalent

· Re-label the Aft Section with the approved markings

The contractor will correct damage incurred during operational recoveries. The scope of the contract will be limited to the BQM-74E Aft Section repair.

Individual task orders will have specific scope statements for that order depending on the nature of the repairs required under that order.

2. Authority Authority for issuance of this QASP is provided under Section E – Inspection and Acceptance of the contract, which provides for inspection and acceptance of the services and documentation called for in the contract, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan and the QASP. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract and documented by the contractor in the Quality Control Plan.

The QASP, on the other hand, is put in place to provide Government surveillance oversight of the contractor’s efforts to ensure that they are timely, effective and are delivering the effort specified in the contract and documented in the Quality Control Plan.

4. Government Resources The following definitions for Government resources are applicable to this plan:

Contracting Officer – A person duly appointed with the authority to enter into (Procuring Contracting Officer)(PCO) or administer (Administrative Contracting Officer)(ACO) contracts and makes related determination and findings on behalf of the Government. The PCO for this contract is NAVAIR Code 254300E. The ACO will be designated upon award of the resulting contract. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer’s Representative (COR) – An individual appointed in writing by the PCO to act as her authorized representative to assist in administering the contract. The COR will be appointed upon award of the resulting contract. The limitations of authority are contained in a written letter of appointment.

5. Responsibilities – The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary action for effective contracting ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that ensures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of adequacy of the Contactor’s Performance.

COR – The COR is responsible for technical administration of the contract and ensures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms or conditions shall be referred to the Contracting Officer for action.

6. Methods of QA Surveillance

a. Contractor Performance Assessment Report System (CPARS) –An evaluation using the CPARS format will be performed annually for the contract. The Government will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, the annual Government assessment will be performed appropriately following the surveillance methods and measurements stated in this Quality Assurance Surveillance Plan.

b. QASP - The methods of surveillance, stated in enclosure (1) shall be used by the COR in the technical administration of this QASP. In addition, the form to be used for documenting the contract’s quality assurance surveillance for semi-annual reviews is the Surveillance Activity Checklist provided as Enclosure (3) herein. Surveillance Activity Checklist’s will be completed for each task order and submitted to the Contracting Officer on a semi-annual basis.

7. Surveillance Enclosures (1) and (2) set forth the performance standards, incentives, and surveillance methods for the contractor. The COR’s annual assessment for the contract will be documented in Enclosure (4), Contract Performance Evaluation Survey, and provided to the Contracting Officer on an annual basis.

8. Documentation In addition to providing the semi-annual and annual reports to the Contracting Officer, the COR will maintain a complete QA file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the QA function, including the originals of the QA Checklist. All such records will be maintained for the life of the contract. The COR shall forward these records to the Contracting Officer semi-annually to ensure surveillance is occurring and performance is satisfactory. The COR shall forward all records to the Contracting Officer at termination or completion of the contract.

9. Enclosures

Enclosure (1) Technical and Management Support Services Standards

Enclosure (2) Incentives

Enclosure (3) Surveillance Activity Checklist

Enclosure (4) Annual Surveillance Contract Performance Evaluation Survey

Enclosure 1

TECHNICAL AND MANAGEMENT SUPPORT SERVICES STANDARDS

Acceptable Quality Level (AQL)

Schedule

The contractor shall conduct PWS tasking in alignment with contract schedules and milestone events. Appropriate PWS tasking is performed without causing programmatic delays. All products are submitted timely.

The contractor is proactive in forecasting and notifying the Government of any schedule delays, to include complete explanation for the delay, and shall prepare and implement an effective corrective action plan.

100% Inspection by the COR.

Objective will be evaluated every six months (semi-annual) based on the ongoing review of contractor’s performance by the COR. The “Surveillance Activity Checklist” (Enclosure 3) will be used for semi-annual surveillance.

The “Contract Performance Evaluation Survey” (Enclosure 4) will be used to document the Government’s evaluation for the annual performance period. The overall performance rating will be assigned by the COR.

Contractor input may be considered at the discretion of the COR.

See Enclosure 2

Quality

The contractor shall deliver repair services that meet or exceed contract requirements, specifications, and standards. The contractor shall follow its Quality Program Plan documents.

The contractor’s methodologies and technical performance/ products are in accordance with commonly accepted technical or professional standards, and reflect complete understanding of the PWS and program objectives.

See Enclosure 2

Management

The contractor shall manage the Contract to successful completion of each overall TO requirement.

The contractor’s management shall result in reasonable and cooperative behavior, effective business relations, and customer satisfaction.

The contractor takes a proactive role in identifying, responding, and resolving all issues in a timely fashion. Effective corrective action plans are prepared and implemented.

See Enclosure 2

All tasks will be assessed by the COR focusing on the following.

Schedule – Assess the contractor’s adherence to the required delivery schedule by assessing the contractor’s progress in relation to meeting scheduled milestone events during the assessment period that contribute to or affect the program’s schedule. Assess all schedule delays, causes for the delays and contractor’s corrective action plan. Determine if schedule impact is Government or contractor caused delay. If the delay is caused by the Government, contractor’s evaluation rating will not be reflected negatively.

Enclosure 1

Quality – Assess the contractor’s product quality and engineering services are accurate, complete, and meet or exceed contract requirements, specifications, and standards. Assess the contractor’s Quality Control Plan documents were followed. Assess the contractor’s methodologies and technical performance/ products are in accordance with commonly accepted technical or professional standards, and reflect complete understanding of the PWS and program objectives.

Management – Assess the contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction. Assess the contractor’s effectiveness and efficiency of managing personnel in response to changing priorities, as well as matching personnel qualifications to requirement tasking. Assess the timeliness, completeness and quality of problem identification, resolution, and corrective action plans.

Enclosure 2

INCENTIVES

The following incentives shall apply to performance under this contract.

Incentive or Remedy

Semi-Annually

No measurement areas rated below “Satisfactory.”

The average of each Contract’s semi-annual Performance Evaluation will be reported annually to CPARS.

(+) Meets the Performance Standard and Acceptable Quality Levels (AQLs) as a condition for a positive CPARS input for each Contract.

(-) Does not meet the Performance Standards and AQLs resulting in a negative CPARS input.

The contractor will be required to develop a corrective action plan to show how and by what date they intend to bring performance up to the Performance Standards and Acceptable Quality Levels.

If any of the services performed do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements, for no additional fee in accordance with FAR 52.246-5 Inspection of Services.

Enclosure 3

SEMI-ANNUAL SURVEILLANCE

Surveillance Activity Checklist The evaluation ratings to be used in the Surveillance Activity Checklist are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the tasks being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Satisfactory – Performance meets contractual requirements. The contractual performance of the tasks contains some minor problems for which corrective action was taken by the contractor was satisfactory.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the tasks contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

Enclosure 3

SURVEILLANCE ACTIVITY CHECKLIST

PWS Para. 3.2.1: The contractor shall furnish all parts, components, materials, documentation and necessary services for the repair of BQM-74E Aft Sections. Repair services shall return non-operational equipment to its original performance specification.

100% inspected by COR

PWS Para 3.2.4.1: The contractor shall provide for Government inspection the Certificate of Conformance and Oil Tank Leak Test results for each BQM-74E Aft Section repair service prior to approval. (CDRLs A001 & 002)

100% inspected by COR

PWS Para 3.2.5: The contractor shall report monthly on the following items: repair status of units, scheduling, issues, status of billings and funds received against the contract including both progress and final acceptance payments. (CDRL A003)

100% inspection by COR or as designated by COR

Enclosure 4

ANNUAL SURVEILLANCE

Contract Performance Evaluation Survey The COR will perform an annual assessment of each Contract’s overall performance utilizing the CPARS evaluation rating definitions listed in below and the average ratings of each task order’s semi-annual Surveillance Activity Checklist. This annual assessment will be entered into the CPARS assessment system in accordance with established processes.

The CPARS evaluation ratings are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the tasks being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the tasks being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory – Performance meets contractual requirements. The contractual performance of the tasks contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal – Performance does not meet contractual requirements. The contractual performance of the tasks being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions were only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the tasks contains a serious problem(s) for which the contractor’s actions were ineffective.

Enclosure 4

Contract Performance Evaluation Survey

Customer Name:

Customer’s Code Number:

Task Leader Name:

Date of Survey:

Customer Signature:

A. Schedule

· Was progress made to meet milestones events and was the progress timely?

· Did delivery schedules meet or exceed contract requirements?

· Were the corrective actions effective?

· Did contractor efforts contribute to or affect the schedule?

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX __

Comments:

B. Quality

· Did the contractor provide accurate and complete quality products and services that conformed to or exceeded contract requirements, specifications and standards?

· Do the contractor’s methodologies and technical performance/products reflect complete understanding of PWS and program objectives, and measure up to commonly accepted technical or professional standards?

· Did the contractor follow their Quality Control Plan documents?

· Did the contractor pass audit and/or inspections by regulatory bodies?

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX __

Comments:

Enclosure 4

Contract Performance Evaluation Survey (cont’d)

C. Management

· How well did the contractor manage the contract to successful completion of each milestone and the overall requirements?

· Is interaction between the contractor’s personnel and the Government satisfactory?

· Did the contractor effectively and efficiently manage personnel in response to changing priorities?

· How well did the contractor match the skill levels of each personnel to requirement taskings?

· Did the contractor correctly identify problems and implement an effective corrective action plan?

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX __

Comments:

D. Cost

· Were incurred costs and hours consistent with the value of the services received?

· Did the contractor provide timely, accurate, and complete cost reports, financial data, and tracking of actual costs to predicted costs?

· Did the contractor do anything innovative resulting in cost savings?

· Did the contractor forecast, manage, and control cost?

· Did the contractor effectively and efficiently use staffing resources?

· Were the corrective cost solutions effective?

· Did the contractor complete the work within the estimated amount of the contract?

FORMCHECKBOX

FORMCHECKBOX

FORMCHECKBOX __

Comments: