Amendment_0001_ Attchmnt_2_REVISED_PWS.pdf

Performance Work Statement (PWS) For

Washer and Stacked Dryer Lease and Maintenance Service

Naval Submarine Base – Kings Bay, Georgia

PERFORMANCE WORK STATEMENT (PWS)

1.0 INTRODUCTION

1.1 Description of Services

This PWS is developed to support Commander, Navy Region Southeast (CNRSE) to provide Washer and Stacked Dryer Lease and Maintenance Services in support of naval personnel at Naval Submarine Base, Kings Bay, GA (NSB KB).

1.2 Background

CNRSE manages and oversees shore installation management support and execution for 18 installations.

Installation locations are within the Southeastern United States, including Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, South Carolina, Tennessee, Texas, and Guantanamo Bay, Cuba Naval Submarine Base. NSB KB, Georgia provides support to the fleet, fighter and family by maintaining and operating the facilities of the Trident submarine force stationed here. In support of naval personnel, the provision of washers and stacked dryers in the housing facilities are required in conjunction with the maintenance of the appliances.

1.3 Objectives

To provide washer and stacked dryer leased units and maintenance of those units in support of naval personnel with flexible, efficient and cost-effective contracted service support.

1.4 Estimated Quantities

Fluctuations in base personnel and/or requirements may necessitate increases or decreases in quantities required. In such events, the Contractor shall either furnish additional appliances (washers and stacked dryers) or remove excess appliances (Government-owned and leased) as directed by Government in accordance with the terms set forth in this contract. Quantity increases or decreases for leased washers and stacked dryers will require a contract modification.

1.5 Period of Performance

The period of performance shall be for a twelve (12) month base period, four (4) twelve month option periods, and FAR 52.217-8, Option to Extend Services, up to additional six (6) months.

Period of Performance start date in accordance with the solicitation/contract.

1.6 General Information

1.6.1 Quality Control

Quality Control is the responsibility of the contractor. The Contractor is responsible for the delivery of quality services to the Government (see FAR 52.246-4, Inspection of Services – Fixed-Price).

1.6.2 Quality Control Plan

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address contractor’s proposed maintenance schedule.

1.6.3 Phase-In Period

The phase-in period will begin on the contract award date. The Awardee Contractor will have thirty (30) calendar-days as a phase-in period to deliver, install, connect, troubleshoot, and make fully operational all contractor-owned washers and stacked dryers installed in selected facilities. During the Phase-In, the Awardee Contractor will conspicuously hang instructional signs (3.3 Signs and Decals) in each laundry room and other areas where machines will be located highlighting operational procedures for machine use. After washers and stacked dryers have been installed, Awardee Contractor will furnish to the COR, a list of machines identifying the make, model number, serial number, and machine nomenclature.

When machines are added, removed, or relocated from one location to another location, an updated list will capture any adjustments and be provided to the COR.

1.6.4 Phase-Out Period

Prior contractor shall be given four (4) calendar-day phase-out period to disconnect and remove lines and equipment contractor-owned. This includes but not limited too; washers, stacked dryers, vent connections, water connections, electrical, and drain connections from government utilities. The contractor will provide to the COR a written timeline schedule 45 days prior to end of performance, identifying what days appliances will be removed from each facility. All surface areas where the machines were placed will be free of trash and debris prior to departure. Should the incumbent Contractor be awarded the subsequent follow-on contract to lease washers and stacked dryers to the Government, only units considered to be not in good working order will be required to be removed prior to the start date of the new contract.

1.6.5 Hours Of Operation (Business Hours)

7:30AM to 3:30PM (East Coast Time/Local Kings Bay, GA Time) Monday through Friday Excluding Federal Holidays listed below:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.6.7 Personnel Qualifications

The Contractor shall provide technicians with working knowledge of small appliance repairs to support the contract.

2.0 Requirements

This section describes the general requirements for this effort.

2.1 General

This is a non-personal services contract to provide Washer and Stacked Dryer Lease and Maintenance Services for CNRSE locations. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2.1.1 Scope of Work

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items to perform all operations for washer and stacked dryer lease and maintenance services. The Contractor must perform all unloading, unboxing, transport within buildings, and final placement of equipment. Under no circumstances will Government personnel or equipment be utilized to assist with the physical movement or installation of contract appliances. The Contractor shall perform the requirements in this PWS, conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS.

2.2 Equipment Specifications

2.2.1 The Contractor shall provide washers and stacked dryers that are in good working order and no older than 4 years, connection hoses and fittings for each building, for the water supply, drains, electrical connection and ventilation to connect to the government owned utility service connection points.

Buildings 1041, 1053, and 1070 all use a 3-prong power cord. Building 1068 uses a 4-prong power cord.

2.2.2 Contractor must submit a “Specification sheet”.

2.2.3 All equipment shall be installed in accordance with (IAW) the National Electric Code (NEC), National Mechanical Code.

2.2.4 The Contractor is responsible for coordinating (with the COR) and conducting at least one site visit prior to the delivery of the washers and stacked dryers to ensure the intended laundry room spaces can properly accommodate the installation and operation of the leased units.

2.2.5 The Contractor is responsible for ensuring all washers and stacked dryers are properly connected to electricity and water sources necessary for proper operation in accordance with the manufacturers’ specifications and conduct successful operational testing prior to Government acceptance.

2.3 Washer Requirements.

Contractor shall furnish, deliver and install commercial top load washing machines, non-coin operated, that are in good working order, on a leased basis. The machines shall be no older than 4 years. The washing machines shall all be the same brand. All required maintenance, repairs, replacement of parts and materials and exchange of machines shall be accomplished IAW the terms and conditions of this contract.

Contractor shall furnish all parts, labor, material, transportation, and equipment necessary to install, maintain, repair, and relocate contractor-owned washers to include associated hot and cold washer hoses and drain hoses as often as necessary to ensure proper operation of appliances and to prevent damage to building structure or injuries to personnel. The required locations and quantities are at section 2.8 of this

PWS.

2.3.1 Minimum Washer Specifications.

Table 1 Minimum Washer Specifications

(a) Commercial, multi-housing electric (120 Volt, 60-hertz) single-phase power supply, fully automatic clothes washers with a minimum capacity of 16 pounds.

(b) Washers shall have a cylinder volume of 3.19 cubic feet, spin speed G-force (RPM) of 150 (710), and motor size of .5 HP.

(c) Units shall have a water consumption per cycle of 27.9 gal, modified energy factor of 8.8 gal/ft3, and water pressure of 20-120 psi.

(d) Washer dimensions should be no more than 25.625” width, 28.0” depth, and 43.0” height.

NOTE ON TABLE 1 (d):

Due to the space limitations of the laundry rooms these washer units will be installed, the models provided by the contractor shall not exceed the dimensions listed in this paragraph.

(e) The washers shall be capable of washing, rinsing, spin-drying, and shutting off automatically when the door is opened during the spin cycle.

(f) Each washer shall be equipped with a safety-interlocking device that will shut the machine off when the door is opened during the spin cycle (No Lid Lock).

(g) Washers shall have a temperature selector and be connected to both a hot and cold water source.

(h) Washers shall be able to use Non-High Efficiency laundry detergent.

(i) Washers shall NOT have automatic slide coin boxes.

(j) Electrical cords shall have an attachment plug and minimum free length of five feet measuring from the point of entry into the cabinet to the washer.

(k) Washers shall be top loading machines only.

(l) All electrical wiring for the set-up and installation of these washer units shall be in accordance with existing local, state, and federal laws, rules and regulations.

(m) All washers shall be white in color.

2.4 Stacked Dryer Requirements.

Contractor shall furnish, deliver, and install front-load electric non-coin operated, commercial stacked dryers, that are in good working order, on a lease basis. The machines shall be no older than 4 years. The stacked dryers should all be the same brand. All required maintenance, repairs, replacement of parts and materials or exchange of machines shall be accomplished IAW the terms and conditions of this contract.

Contractor shall furnish all parts, labor, material, transportation, and equipment necessary to install, maintain, repair, and relocate contract-owned stacked dryers. The Contractor shall provide and maintain (stacked dryers) semi- rigid aluminum dryer exhaust house.

2.4.1 Minimum Stacked Dryer Specifications.

Table 2 Minimum Stacked Dryer Specifications

(a) Electric (3 wire nominal 120/240 volts, 60 cycle A.C.)

(b) All electrical wiring for the set-up and installation of these stacked dryer units shall be in accordance with existing local, state, and federal laws, rules and regulations.

(c) Stacked dryers’ maximum height shall be 79” (or less) due to the space limitations of the laundry rooms.

Table 2 Minimum Stacked Dryer Specifications

(d) UL Solutions (Underwriters Laboratories; https://www.ul.com/) approved.

(c) Commercial motor and cabinet construction,

(e) 5.75 cubic foot drum capacity minimum

(f) Three (3) selections for drying temperature. Standard dryer settings to include settings for permanent press fabrics, delicate, and heavy duty.

(g) Minimum of 60 minutes of timed drying

(h) Stacked dryers shall NOT have automatic slide coin boxes.

(i) All stacked dryers shall be white in color.

2.5 Services shall be performed in accordance with the Performance Work Statement (PWS) listed herein as well as specific procedures described in the manufacturer’s repair-maintenance-operating manuals, industry standards, and all applicable federal laws and regulations. If in case a conflict arises between these references, the contractor shall refer the matter to the Contracting Officers Representative (COR) for resolution.

2.6 Fully functional and operational is defined as having a minimum of 95% (grand total) of all leased washers and 95% (grand total) of all leased stacked dryers (across all sites) working, in good order and operating within manufacturer specifications at any given time within the Period of Performance.

2.7 The contract’s goal is to have all leased washers and stacked dryers onboard NSB KB fully functional and operational by performing maintenance and repairs in accordance with manufacturer’s specifications in an effort to avoid any equipment downtime precluding Navy personnel from using these units to meet their schedule.

2.8 Places of Performance

Table 3: Places of Performance Building 1041 (First Floor, Room Number C11) 970 USS James Madison Rd.

Kings Bay, GA 31547 Building 1053 (First Floor, Room Number 115) 1040 USS Main Ave.

Kings Bay, GA 31547 Building 1068 (First Floor, Room Number 137) 1061 USS Tennessee Ave.

Kings Bay, GA 31547 Building 1070 (First Floor, Room Number 118) 980 USS Tennessee Ave.

Kings Bay, GA 31547

2.8.1 Washers

Table 4: Washers Building Quantity

1041 11 1053 28 1068 6

Table 4: Washers

1070 28 Total 73

2.8.2 Dryers (Stacked)

Table 5 Dryers

1041 20 (10 stacked) 1053 50 (25 stacked) 1068 12 (6 stacked) 1070 54 (27 stacked)

Total 136 Dryers = (68 Stacked Dryers)

3.0 Scope/Taskings

3.1 Maintenance

The Contractor shall perform all necessary preventative maintenance, maintenance, and repairs to keep equipment in proper working order in accordance with sound commercial practice. Upon receipt of a service call or repair request from the COR, the Contractor shall acknowledge receipt of the trouble call within two (2) business days. Following acknowledgment, the Contractor shall conduct an on-site diagnostic inspection and initiate troubleshooting within five (5) business days of the initial COR notification. Following the initial on-site diagnostic inspection, all subsequent repairs must be completed in a timeframe that ensures the total leased equipment inventory remains at or above the mandatory 95% operational availability standard. The Contractor shall obtain a report of machine failure or special servicing requirements from the COR. The Contractor shall maintain a service call/job order record form of all equipment breakdown, reflecting machine number, location and time breakdown is discovered or reported, nature of failure and time and date of repair. Upon completion of work, the Contractor shall give a copy of the form to the COR.

Table 6 Maintenance (minimum requirements)

(a) All maintenance is conducted at a minimum within the manufacturer’s suggested guidelines/ commercial practices.

(b) Service calls are within operational hours

(c) The Contractor shall service all strainers or screens on each machine as required for proper operation of the equipment.

(d) The Contractor shall clean and wipe down each machine (including the rim under the lid of the washing machine) to ensure machines are free of dirt, grime, and build-up, clean the immediate area and remove all debris or trash each time a machine is serviced.

(e) The Contractor shall service all strainers and/or screens on each machine on a regular basis as necessary to maintain safety and proper operation of the equipment.

(f) The Contractor shall receive work orders via e-mail, text or telephone.

(g) The Contractor shall conduct complete building exhaust duct cleaning from the wall connection to the exterior exhaust hood semi-annually, providing written certification to the COR within five (5) business days of completion.

3.2 Job Site Cleanup.

Contractor will clean up all lint, dust, and debris particles from the interior and exterior of building laundry rooms after servicing vent systems. Contractor shall remove all debris and waste materials from the work site leaving the work area in a clean and orderly condition at each facility upon completion of work. All debris generated as a result of this contract may be disposed of in Government-furnished dumpsters located near the facility being serviced.

3.2.1 Building Exhaust Vent Cleaning Services

The Contractor shall perform complete cleaning of the building laundry exhaust duct systems (from the wall connection point to the exterior termination/exhaust hood) for all designated facilities listed in Section 2.8.

• Frequency: Building exhaust ducts shall be professionally cleaned semi-annually (every six months), or more frequently if required to prevent lint buildup, airflow restriction, or fire hazards.

• Scheduling: The Contractor shall submit a written duct cleaning schedule to the COR for approval at least ten (10) business days prior to performing the work.

• Standard: All duct cleaning must comply with the National Fire Protection Association (NFPA) 96 standards and the National Air Duct Cleaners Association (NADCA) ACR Standard. Upon completion of each cleaning, the Contractor shall provide a written certification report to the COR within five (5) business days."

3.3 Signs and Decals

The Contractor shall post necessary signs or decals with operating instructions on each washer and stacked dryer at each location. The Contractor will replace signs or decals that become illegible. The Contractor shall also post a sign in each laundry room reading, “To report any operating issues with the equipment, call the Front Desk at Phone # TBD”. The signs shall be professionally made and use of handmade or improvised signs is prohibited.

3.3.1 Company Markings

Contractor shall mark and maintain the following information on both sides of all Contractor-owned/Contractor-operated vehicles. Magnetic signs are acceptable on Contractor’s vehicles. Markings shall be legible and shall he conspicuously shown on vehicles doors.

Contractor’s Name Contractor’s Address (Local) Contractor’s Telephone Number Vehicle Identification Number (Contractor Assigned) Contractor’s Logo (If Applicable)

3.3.2 Operating Instructions.

Contractor shall provide and post operational instruction signs for washers and stacked dryers in all areas where appliances will be located. At a minimum, signs shall provide manufacturers’ operating instructions for proper use of machines (i.e. type and amount of detergent, machine functions, cycling when machine are in use, over filling machine dispensers, sitting, or moving machines etc. Each machine will display stickers/decals with information cautioning users to remove items for clothing, pockets, and other washable garments prior to washing and drying cloths or other apparel. Stickers/decals shall be affixed to each machine as to make them conspicuous and visibly to users.

3.3.3 Out-Of-Order Signs.

Contractor will securely attach to inoperable stacked dryers, an “Out of Order” sign that posts the technician's name, the date the machine became inoperable, an expected date of repair based on when materials, parts, or replacement of a machine is expected.

3.4 Repairs

3.4.1 Repair Contact

The Contractor shall provide names, phone numbers, and/or electric mail address of each person responsible for servicing machines.

3.4.2 Response

Upon notification from the COR, either by email, work order, or telephonic means, the Contractor shall acknowledge the trouble call within two (2) business days, conduct an on-site diagnostic inspection within five (5) business days, and complete repairs or replace unserviceable units in a timeframe that maintains the overall 95% operational availability standard.

4.0 Administration

4.1 Contractor’s Representative

The Contractor shall designate in writing to the Contracting Officer a representative who will be in charge of the work during normal working hours. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

4.1.1 Identification

The Contractor shall provide a distinctive nameplate, emblem, insignia, or other approved method of identification for each of his employees. This mark of identification shall be attached to an item of wearing apparel and shall be worn at all times while performing work under this contract so as to distinguish the Contractor’s workers from Government employees. The Contractor shall also furnish suitable identification for all of his property, by marking or tagging to distinguish from Government-owned property.

4.1.2 Defense Biometric Identification System (DBIDS)

4.1.3 Defense Biometric Identification System (DBIDS). Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides continuous vetting anytime the DBIDS card is scanned at an installation entry point. If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a DBIDS credential:

• Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center (VCC) representative.

• The VCC will pull up your information in the computer, ensuring all information is current and correct.

• Once your information is validated, a temporary DBIDS credential is provided.

• Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (180 days).

• For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

• The representative will enter base access authorization and then you may proceed to work.

• If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

• Present a letter or official document from my government sponsoring organization that provides the purpose for your access.

• Present valid identification, such as a passport or Real ID Act-compliant state driver's license.

• Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

• Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, fingerprints, base restrictions, and several other assessments; after all this is done, you will be provided with your new DBIDS credential.

• You may now proceed to work.

For additional questions about obtaining a DBIDS card, contact your local base visitor control center.

4.1.4 The Contactor is responsible for coordinating base access (adhering to installation security requirements) with the COR for delivery and subsequent maintenance and repair of the leased units aboard NSB KB.

4.2 Property Damage:

Contractor personnel shall be accountable for damages to government property, such as disfigurement of furniture, building structures, and grounds damage caused by contractor’s vehicles. The Contractor shall be responsible for all damages to persons or property that occurred as a result of his/her fault or negligence in connection with the performance of the required work. Surfaces, fixtures, or any other furnishings damaged by Contractor’s personnel shall be repaired or replaced by the Contractor to the satisfaction of the KO at no cost to the Government.

4.3 Property Liability.

Contractor shall be fully responsible and directly liable for incidental property damage, personal injuries and or death to personnel as a direct result of faulty installed equipment either installed replaced, repaired or removed by the contractor. Contractor shall hold the government harmless from any or all claims arising from such cause.

5.0 Government Furnished Items and Services

5.1.1 Utilities.

The Government will provide all utilities associated with paragraph 5.1.2 for the contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

5.1.2 Facilities:

The Government will provide the necessary location for the washers and stacked dryers see Section 2.8 Table 3 of this PWS. The Government will ensure unobstructed access to the laundry rooms in Buildings 1041, 1053, 1068, and 1070. These buildings do not require keys or security badges for entry, and each facility is equipped with standard access ramps to facilitate the transport of equipment.

5.1.3 No other supplies, equipment, or services will be provided by the Government in support of this contract.

5.2 Contractor’s Representative

The Contractor shall designate in writing to the Contracting Officer as representative who will be in charge of the work during normal working hours. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

5.2.1 Contracting Officer’s Representative (COR) Primary

** Will be provided at time of award**

5.2.2 Contracting Officer’s Representative (COR) Alternate

** Will be provided at time of award **

6.0 Deliverables

6.1.1 The Contractor shall maintain an electronic service call/job order record or log of all equipment issues requiring maintenance, repair or replacement to be submitted to the COR on a monthly basis. The electronic log shall include but not limited to the following information:

(a) Machine Serial Number

(b) Location (Bldg Number and Room Number)

(c) Time Issue was Discovered or Reported

(d) Nature of Issue

(e) Time and Date of Repair or Resolution

(f) Upon completion of work, the Contractor shall give a copy of the maintenance/repair/replacement report to the COR or Designated Representative.

6.1.2 The COR shall determine the type, format, content and transmission medium of the report as well as the submission date (i.e. last date of the month, etc.).

7.0 Security

7.1 All contractor equipment, personnel and vehicles are subject to inspection and search by US government security officials (or designated representatives) upon entry to any government owned and/or operated installations and facilities. Discovery of prohibited items may result in contract personnel being banned from entering the installation either temporarily or permanently.

7.2 Contractor personnel shall comply with all local base/installation security procedures required to gain access to U.S. Government contract-related facilities and DoN assets (as necessary). Increased vetting may be required in order to gain access to certain sensitive or restricted areas of DoN facilities through the use of T1 or T3 background investigations.

7.3 If directed by US government officials (or designated representatives), the contractor shall remove (and replace as necessary) contractor-personnel and/or its representatives determined to be a security risk at no additional cost to the government.

7.4 The contractor shall coordinate and comply with “all security requirements” regarding each personnel assigned to this project through the COR or designated representative within 10 business days of the contract release (or effective date, whichever comes first).

7.5 Contractor personnel shall comply with Federal and DoD Drug Free Workplace Programs. Federally prohibited drugs, and drug use, are not authorized on Department of Navy facilities, and may result in contract personnel being banned from entering the installation either temporarily or permanently.

7.6 Contractor personnel will adhere to DoN Security training requirements as necessary and will comply with training and exercise instruction that may occur on the installation when the contractor personnel are present.

8.0 Government Quality Assurance Surveillance Plan (QASP)

8.1 The Government will use a Quality Assurance Surveillance Plan (QASP) during the life of the contract to ensure that the Contractor is in fact performing the services required by this contract in an acceptable manner. The QASP will be administered by the COR during the contract period of performance.

8.2 The COR will monitor and survey the Contractor's performance according to the terms of this PWS.

The COR will report the Contractor's performance periodically under this PWS to the Contracting Officer (KO) according to the procedures, methods, and guidelines set forth in the QASP. The COR will continuously observe the Contractor performance under this PWS and record all observations of incomplete or defective performance and safety and health standards violations. The COR will issue the Contractor a Contractor Discrepancy Report (CDR) for incidents of unacceptable performance. The Contractor shall reply in writing within two business days after receipt, explaining reasons for reported performance deficiencies and standards violations, the corrective action proposed, and procedures that will be implemented to prevent reoccurrence.

8.2.1. Performance Requirements Standards Table

Contractor Performance will be measured in accordance with the following table:

Performance

Element Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Leased Equipment Delivery

Ensure equipment meet the specifications IAW Sections 2.3 &

2.4 of the PWS.

Inspection by COR At time of initial delivery and upon replacement of equipment.

100% Accuracy

Equipment Availability

Contractor performs all repairs in a timeframe that ensures the total leased equipment inventory remains at or above the mandatory 95% operational availability standard IAW Sections 2.5, 2.6, & 3.1.

Review of Contractor Service Call logs, downtime records, and COR periodic inspections

Monthly / As Service Calls Occur

100% Compliance (The grand total of active, fully functional washers and stacked dryers must never drop below 95% at any time during the monthly reporting period).

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contractor Response Time

1. Contractor acknowledges receipt of COR trouble calls within two (2) business days.

2. Contractor conducts an on-site diagnostic inspection and initiates troubleshooting within five (5) business days of initial COR notification IAW Section 3.1.

Inspection/review by the COR of completed Service Call/Job Order record forms.

Monthly / As Service Calls Occur

≥=95% compliance across all service calls received during the monthly billing period.

Contractor Quality Control Plan

QC activities, inspections, and corrective actions IAW Sections 1.6.2, &

3.1 of the PWS.

Inspection by the COR 100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required

Electronic Service Call/Job Order Record

Submit Records to COR on a Monthly Basis IAW Section 3.1, 6.1.1 & 6.1.2 of the PWS.

Reviewed by COR Monthly 100% Accuracy

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the

COR’s annual report on Contractor Performance.

Assessment by the

COR

Annual All performance elements rated Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate IAW WAWF invoice guidelines.

Review & acceptance of the invoice

Monthly 100% Accuracy

Building Exhaust Vent Cleaning

Duct systems are cleaned from wall connection to exterior termination IAW NFPA/NADCA standards.

Review of written cleaning certifications and physical COR spot inspections.

Semi-annually 100% Compliance (All systems cleaned on schedule with zero lint accumulation post-service).