SOW.docx
DOCX document 38 KB Posted
- Attached to
- Avaya System Maintenance Federal contract opportunity
- Solicitation number
- N66604-17-Q-3127
About this file
Statement of Work (SOW)
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 6215_01c.pdf | ||
| dodinst_8100.04p.pdf | ||
| TELECOM_SYSTEMS_AND_SERVICES-NAVSEAINST_2100.2.pdf | ||
| Redacted_Brand_Name_Specification.docx | DOCX document | |
| AVAYA_FBO.docx | DOCX document |
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Text version
PR # 1300646853
STATEMENT OF WORK
(SOW)
Avaya Communication Manager 6 Maintenance for Remote Sites
PR No. 1300646853
1.0 Background
The Base Communication Office (BCO) at the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) is required to maintain support for the Avaya Communication Manager 6 (CM6) telephony system. The support agreement shall encompass remote support during normal business hours (0800-1700), Monday to Friday, for NUWCDIVNPT remote sites Niantic (Dodge Pond), Virginia Beach, and Wallops Island.
2.0 Scope
This support agreement is for the Avaya Communication Manager 6 (CM6) telephony system. The support agreement shall encompass remote manufacturer Tier 1-2-3 telephony support during normal business hours (0800-1700), Monday to Friday, for NUWCDIVNPT remote sites Niantic (Dodge Pond), Virginia Beach, and Wallops Island for one year, with two additional option years.
2.1 Place(s) of Performance
2.1.1 NUWCDIVNPT remote site Dodge Pond (Niantic, CT)
2.1.2 NUWCDIVNPT remote site Shipboard Electronics Systems Evaluation Facility (Virginia Beach, VA)
2.1.3 Surface Combat Systems Center Wallops Island (Wallops Island, VA)
2.2 Authorized Users
2.2.1 Code 1041 Base Communication Office System Administrators and Technicians
2.3 Types of Funding
2.3.1 Overhead and O&MN funding
2.4 Sponsor
2.4.1 NUWCDIVNPT Code 1042 and AEGIS IWS O&MN
3.0 Applicable Documents
The contractor shall perform the tasking required in Section 4.0 in accordance with the below Applicable Documents.
3.1 NAVSEAINST 2100.2 dtd 24JUN08 – Management of Telecommunications Systems and Services
3.2 NUWCDIVNPTINST 2300.4A dtd 22MAY12 – Management of Telecommunications Systems and Services
3.3 DoDINST 8100.04 dtd 09DEC10 – Unified Capabilities (UC)
3.4 CJCSI 6215.01C dtd 09NOV07 – Chairman of the Joint Chiefs of Staff Instruction, Policy for the Department of Defense (DoD) Voice Networks with Real Time Services (RTS)
3.5 NUWCHQ Memo NUWC-22/64 dtd 25FEB97 – Reinvention Laboratory Waiver Request for Establishment of an Independent Telephone Office at NUWCDIVNPT
4.0 Technical Requirements
In accordance with the Applicable Documents in Section 3.0 and using GFI in Section 5.0, the contractor shall provide support to the Avaya Communication Manager 6 systems at remote sites. The contractor shall:
| 4.1 | Provide Avaya Support Advantage Essential Support for the Communication Manager 6 systems at remote sites Niantic (Dodge Pond), Virginia Beach, and Wallops Island. |
| 4.1.1 | Provide remote telephone support during normal business hours of 0800 to 1700, Monday to Friday, for the period of the contract. |
| 4.2 | Ensure licenses can be downloaded from the Avaya Support/Product License and Delivery System (PLDS) website with the proper support dates built in. |
| 4.3 | Provide access to the Avaya Support website for trouble tickets and software downloads. |
5.0 Government Furnished Information
The following Government Furnished Information (GFI) will be made available under this contract.
5.1 Avaya Sold-To number for NUWCDIVNPT to facilitate the license upgrades
Statement of Work Template v2.0_APR 2017
File details come from the government source that posted it. Updated .