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JANITORIAL QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)
The following schedule outlines the Government’s plan for ensuring contract performance; including maximum price reductions which may be taken should deficiencies be found for the noted services. The Government shall, at its option, require re-performance or take a reduction from the monthly invoice in place of re-performance (FAR 52.246-4, Inspection of Services – Fixed-Price). The contractor will be notified of any discrepancies found, and shall have an opportunity to respond to the deficiencies. The Government has the right to inspect services at any time. Any random inspection shall take into consideration the normally scheduled times and frequencies required for service performance. The Contractor is entitled to a joint monthly inspection each month. The Contractor shall coordinate with the Contracting Officer’s Representative (COR) when a joint inspection is needed. The COR also may initiate a joint inspection, which will be coordinated with the Contractor Quality Control Representative or his/her designee.
Upon request the COR is entitled to review the results of the contractor’s quality control program and internal inspections.
| REQUIRED SERVICE |
| PERFORMANCE STANDARD |
| ALLOWABLE DEVIATION |
| SURVEILLANCE METHOD |
| MAXIMUM PRICE REDUCTION FOR DEVIATION |
| Empty Wastebaskets, excluding Recycling Cans |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Sweep Floors and Hallways, excluding warehouse bays |
| Accomplish per specifications and frequency schedule |
| 20% of area swept |
| Random Sampling |
| 5 % |
| Wash Wastebaskets, not including Recycling Cans |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| High Cleaning in Command Suite and Common Areas |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Low Cleaning in Command Suite and Common Areas |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Strip and Wax Floors |
| Accomplish per specifications and frequency schedule |
| 10% of area maintained |
| Random Sampling |
| 5 % |
| Mop Floors |
| Accomplish per specifications and frequency schedule |
| 10% of area mopped |
| Random Sampling |
| 5 % |
| Vacuum Carpet |
| Accomplish per specifications and frequency schedule |
| 20% of carpeted area |
| Random Sampling |
| 5 % |
| Shampoo Carpet |
| Accomplish per specifications and frequency schedule |
| 20% of carpeted area |
| Random Sampling |
| 5 % |
| Clean/Refill Soap Dispensers |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Glass/Mirror Cleaning |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Clean Counters, Sinks and Fixtures |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Clean Restroom Fixtures |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Floor Mat Maintenance |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
| Remove Cobwebs From Areas in Plain View |
| Accomplish per specifications and frequency schedule |
| 10 defects per month |
| Random Sampling |
| 5 % |
High areas include those spaces whose ceiling height does not exceed 10 feet measured from the floor to the ceiling. Fixtures to be cleaned include, but are not limited to, top of display cases, air vents, and light fixtures that protrude from walls or ceilings. This does not include light fixtures that are flush with wall or ceiling surface.
In the event of 3 or more consecutive days of no cleaning, the contractor shall provide janitorial service by other contractor personnel or service.