ATT 03 Draft QASP.docx

Quality Assurance Surveillance Plan (QASP) For T-34, T-44 and T-6 Contractor Logistics Support (CLS) Effort

This document is provided for information purposes only and does not constitute contractual requirements

For

T-34/T-44/T-6 Aircraft Maintenance and Contractor Logistics Support (CLS)

Contract Number: <upon award, enter contact number> Contractor Name: < upon award, enter contractor name >

5/23/2018

TABLE OF CONTENTS

Enclosures

For AP: N61340-18-R-1199

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

For T-34/T-44/T-6 Aircraft Maintenance and Contractor Logistics Support (CLS) Contract Number: <upon award, enter contact number> Contractor Name: < upon award, enter contractor name >

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure systematic quality assurance methods are used in the administration of the Contractor Logistics Support (CLS) effort. The intent is to ensure the Contractor performs in accordance with the performance metrics and the Government receives the quality of services called for in the contract. The QASP provides a systematic method to evaluate performance for the stated contract.

This QASP describes how the Government will observe, evaluate and document the Contractor’s performance in meeting the critical performance standards identified in the Performance Work Statement (PWS). Specifically, the QASP will identify the Government resources responsible for monitoring performance and surveillance methods that will be utilized in determining the quality level of services and products delivered under the contract.

This QASP does not detail how the Contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. This document may be changed at any time upon review and approval by the Contracting Officer’s Representative (COR) and Procuring Contracting Officer (PCO), and supported by the PWS. The COR will review the QASP and coordinate changes with the Contractor, when necessary. Updates shall ensure the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the PCO/ Administrative Contracting Officer (ACO), the Contractor and Government officials implementing surveillance activities.

The following FAR clauses apply: 52.246-4 Inspection of Services – Fixed-Price, 52.246-5 Inspection of Services – Cost-Reimbursement, or 52.246-6 Inspection of Services – Time-and-Material and Labor-Hour.

2. AUTHORITY

Authority for issuance of this QASP is provided under Federal Acquisition Regulation (FAR) Part 46 of the Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract action. This acceptance is to be executed by the PCO/ACO or a duly authorized representative.

3. GOVERNMENT ROLES AND RESPONSIBILITIES

Procuring Contracting Officer (PCO) and Administrative Contracting Officer (ACO) – Individuals appointed to enter into procurement (PCO) or administration (ACO) of contracts and make related determination and findings on behalf of the Government. The PCO and ACO ensure performance of all necessary actions for effective contracting ensuring compliance with the terms of the contract and safe-guards the interests of the United States in the contractual relationship. They are ultimately responsible for the final determination of the adequacy of the Contractor’s performance. The PCO will issue a delegation letter detailing all responsibilities of the ACO. The ACO will communicate on a regular basis decisions made and provide copies of all administrative modifications on to the PCO. The ACO will calculate the incentive/disincentive amount in accordance with the Performance Incentive Clause in the contract and then notify the Contractor.

Assigned PCO: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

Assigned ACO: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

Contracting Officer’s Representative (COR) – An individual appointed in writing by the PCO to act as the authorized representative to assist in administering the contract. The limitations of authority are contained in a written letter of appointment. The COR will be appointed in the resulting Task Orders. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf. Any changes that the Contractor deems as affecting contract price, terms or conditions shall be referred to the PCO for action. The COR is responsible for providing continuous technical oversight of the Contractor's performance and reporting early identification of performance problems to the PCO/ACO. The COR will track and provide data with respect to performance metrics. This data will be provided to the ACO on a monthly basis.

Assigned COR: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

Quality Assurance Program Manager (QAPM) – The QAPM manages the Government QASP. Information received from the Quality Assurance Specialist (QAS) will be reviewed and sent to the COR. The COR will send the data to the Defense Contract Management Agency (DCMA) and the PMA-273 Integrated Program Team Lead (IPTL).

Assigned QAPM: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

Quality Assurance Specialist (QAS) – The QAS conducts Government Quality Assurance Surveillance oversight of the Contractor’s Quality/Maintenance Program. The QAS gathers data in a monthly report and forwards it on to the Chief of Naval Air Training Command (CNATRA) Detachment Officer in Charge (DET OIC) who then distributes this information to the QAPM.

Assigned QAS/QAR: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

CNATRA Property Administrator (PA) – The CNATRA PA oversees all supply and Government Property (GP) related performance of the Contractor. The PA will coordinate with the CNATRA DET site -level Technical Points of Contact (TPOCs) to ensure supply and GP management and data are collected and monitored by the Government. The CNATRA PA will promulgate a schedule of the Contractor’s annual Property Management System Audit and random audits no later than 16 September each year to the CNATRA DET Site TPOC and the Contractor. The findings will be reported back to the CNATRA PA for review and action.

Assigned PA: <enter name> Organization or Agency: <enter organization or Agency name> Telephone: <enter number> Email: <enter address>

4. CONTRACTOR REPRESENTATIVES

The following employees of the Contractor will serve as the Contractor’s direct representatives for this contract as assigned.

Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Task Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

Title: <enter title> Telephone: <enter number> Email: <enter address>

5. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the Contractor exceeds, meets or does not meet these standards. Enclosures (1), (2), (3A) and (3B) include performance standards found in paragraph 5.0 (Performance and Technical Requirements) of the PWS. The Government shall use these standards to determine Contractor performance and shall compare Contractor performance to the Acceptable Quality Level (AQL).

6. INCENTIVES AND DISINCENTIVES

The Government will use incentives and disincentives. Any incentives will be based on exceeding performance standards. Any disincentives will be based on not meeting performance standards. Information about incentives and disincentives can be found in the Performance Metrics clause in Section H of the contract. Enclosure (4) is the Performance Incentives matrix.

7. METHODS OF QUALITY ASSURANCE (QA) SURVEILLANCE

The Government will assess the Contractor’s performance in accordance with (IAW) the Performance Metrics clause in Section H-1 of the contract and Section 5.0 of the PWS requirements.

Enclosures (1) through (3) in this QASP list the methods of surveillance. Enclosures (5) through (7) are the forms used to capture and report corrective actions, performance assessments, and complaints. Enclosure (8) provides definitions for evaluation areas/ratings. Enclosures (1) through (8) will be utilized by the COR and ACO in the administration of this contract.

Regardless of the surveillance method, the COR shall always contact the Contractor's task manager or on-site representative when a defect is identified and inform the manager of the specifics of the problem. The COR shall be responsible for monitoring the Contractor’s performance in meeting a specific performance standard/AQL.

8. RATINGS

Metrics and methods used are designed to determine if performance exceeds, meets, or does not meet a given standard and AQL. Enclosure (8), Definitions For Evaluation Areas and Ratings, will be used to annotate evaluation ratings.

9. DOCUMENTING PERFORMANCE

9.1 Contractor Performance Assessment Report System (CPARS)

The market place for information technology, engineering, and management support services is very competitive. As such, the successful offeror has a vested interest in the Government generated Contractor Performance Assessment Reporting System (CPARS) rating under this contract. The COR is required to provide annual performance assessments in the Navy’s CPARS which will be used in documenting Contractor performance. This evaluation will be one determinant in issuance of additional Task Orders. The Government assessment for this procurement will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, and the continuation of the contract, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

9.2 Government Inspections. The Government QAS will perform inspections to ensure Contractor compliance with the appropriate paragraphs of the PWS, other Government requirements, and the Contractor’s own procedures, and will record the results of the inspections.

All PWS tasks may be inspected on any appropriate basis, at a frequency determined primarily by the COR, PMA-273 IPTL and/or at the direction of the PCO.

9.2.1 Acceptable Performance

The Government shall document positive performance. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

9.2.2 Unacceptable Performance

When unacceptable performance occurs, the COR shall inform the Contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case, the COR shall document the discussion and place it in the COR file. When the COR determines formal written communication is required, the COR shall prepare a Contract Action Requests (CAR) and present it to the Contractor's task manager or on-site representative. The CAR form is Enclosure (5) of this QASP.

The Contractor shall acknowledge receipt of the CAR in writing. The Contractor shall be given a reasonable time after notification to correct the unacceptable performance. The Contractor shall notify the COR if the time allowed for correction is not adequate.

The Government shall review the Contractor's corrective action plan to determine acceptability. The COR will not consider the corrective action(s) complete until all deficiencies have been corrected and determined by the QAS/QAPM to be adequate (Government follow up). Contractor non-responsiveness, deficiencies not adequately addressed or corrected after notification of such, or estimated dates of completion that are not acceptable to the QAS/QAPM will be forwarded to the COR and PCO/ACO for action.

9.3 Corrective Action Requests (CAR)

The COR will maintain overall visibility of all CARs. The PMA-273 IPTL will follow up to verify the implementation and effectiveness of the Contractor’s actions before CAR close out. The level of CAR issued depends on the nonconformance in terms of severity, frequency, and previous corrective actions. If the Contractor is not responsive to lower-level CARs, the COR will escalate the matter. CARs may become part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, disincentives, or other actions deemed necessary by the PCO/ACO.

When written, CARs must be specific in identifying the exact deficiency and the Contractor personnel with whom the deficiency was discussed. All written CARs will require the Contractor to identify the root cause of the deficiency, action taken to correct the specific deficiency, action taken to prevent recurrence, action taken to determine if other products/aircraft are affected by same/similar deficiencies, and the date when the corrective action will be implemented. The QAR will perform a follow-up audit to assure that the corrective action has effectively resolved the deficiency.

A Corrective Action Log shall be established by the COR to maintain and track CARs issued to the Contractor. CARs shall be recorded and tracked by a control number.

01 – First CAR for the calendar year

10. FREQUENCY OF MEASUREMENT

10.1. Frequency of Measurement. All inspection records, observations, monthly reports, CARs, and other pertinent data will be reviewed monthly by the COR to analyze whether the negotiated frequency of measurement is appropriate for the work being performed. This does not preclude the necessity of adjusting surveillance due to specific incidents or deficiencies noted. The review should include at a minimum a description of the data analyzed, a description of the conclusions/results, and actions planned/taken. These reviews will be documented and records maintained by the COR.

If one or more standards are unsatisfactory, further evaluation is required to determine if the Contractor's overall performance is unsatisfactory. The COR will assess the results of each performance standard, taking into consideration the importance and criticality of each in relation to the total service being evaluated. The COR will document the overall evaluation.

The COR will immediately notify the Contractor as to whether work performance has been satisfactory or not. If the Contractor's performance is unsatisfactory, a CAR should be issued and other actions, such as increasing the level of surveillance, may be considered.

10.2. Frequency of Performance Assessment Meetings. The COR shall meet with the contractor quarterly to assess performance and shall provide a written assessment.

11. RECORD RETENTION

In addition to providing quarterly reports to the PCO and ACO, the COR will maintain a complete quality assurance file. The file will contain all copies of reports, evaluations, recommendations and actions related to the Government’s performance of the quality assurance function. Particular emphasis should be placed on deficiencies and corrective actions, procedural disapprovals, and rejection of product. Surveillance records must be retained for a minimum of one year after completion of the end item. All such records will be maintained for the life of the contract. The COR will forward these records to the PCO and ACO at termination or completion of the contract.

ATTACHMENT 03 N61340-18-FOSR-0001

T-34/44/6 QASP

ENCLOSURE 1 - PERFORMANCE STANDARDS

AQL: average >98% RFPA for each aircraft at each site Review: Daily Status Report

- Monthly Contract Summary Report

- Monthly Quality Data Evaluation (QDE) Report

QAR, COR

See Performance Metrics clause in Section H-1 of the Contract

AQL: average of >98% SCR for each aircraft at each site Review: Daily Status Report

- Monthly Contract Summary Report

- Monthly QDE Report

See Performance Metrics clause in Section H-1 of the Contract

AQL: No Level III, IV, or repeat CARs; no more than 6 Level II CARs of which no more than 3 SOF, and no repeated CARs Review: Daily Status Report

- Monthly Contract Summary Report

- Monthly QDE Report

QAR, COR

See Performance Metrics clause in Section H-1 of the Contract

AQL: SLMM average > 80% across all MOBs Review: Daily Status Report

- Monthly Contract Summary Report

- Monthly QDE Report

QAR, COR

See Performance Metrics clause in Section H-1 of the Contract

AQL: Zero deviations Audit, Monitor, and Observation

None

ENCLOSURE 2 - DATA PERFORMANCE STANDARDS

AQL: 100% Acceptable on each submission Review daily report

QAR, CNATRA N4 Class Desk and ACO N/A

AQL: 100% Acceptable on each submission.

Review the periodic update plan

QAS, CNATRA N4 Class Desk, QAPM, and ACO N/A

STD: CDRL A026, Maintenance Information System (MIS) Report IAW PWS paragraph 5.11.1.1

AQL: 100% Acceptable on each submission.

First one due 45 days after full performance begins and subsequent monthly Review monthly report

QAS, CNATRA N4 Class Desk, QAPM, COR, and ACO N/A

AQL: 100% Acceptable on each submission Review the monthly plan

QAS, CNATRA N4 Class Desk, QAPM and ACO N/A

AQL: 100% Acceptable on each submission.

First submission due EOM +5 days, and subsequent monthly Review periodic report

QAS, CNATRA N4 Class Desk, COR, and PMA-273 IPTLs N/A

AQL: 100% Acceptable on each submission.

First submission due EOM +5 days, and subsequent monthly Review periodic report

QAS, CNATRA N4 Class Desk, COR, and PMA-273 IPTLs N/A

AQL: 100% Acceptable on each submission.

Review plan

QAS, CNATRA N4 Class Desk, COR, ACO, and PMA-273 IPTLs N/A

Enclosure 3 – Surveillance Activity Checklists (3A and 3B) Surveillance Activity Checkists: The Government (ACO and COR) will perform surveillance on a monthly basis utilizing the below checklist and produce a Monthly Contract Summary Report. The Government will utilize the data to calculate the Contractor’s quarterly performance metrics. The Government will utilize the Surveillance Activity Checklist (SAC) report, as well as other information, to prepare the CPAR.

ENCLOSURE 3A - SURVEILLANCE ACTIVITY CHECKLIST FOR MOBS

ENCLOSURE 3B - SURVEILLANCE ACTIVITY CHECKLIST FOR SATELLITE SITES

Enclosure 4 – Performance Incentives

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

(-) Contractor receives a negative assessment (CPAR), appropriate for the quality of service provided.

ENCLOSURE 5 - CORRECTIVE ACTION REPORT (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

ENCLOSURE 6 -PERFORMANCE ASSESSMENT REPORT (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

ENCLOSURE 7 - CUSTOMER COMPLAINT RECORD

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

ENCLOSURE 8 - DEFINITIONS FOR EVALUATION AREAS AND RATINGS

1. EVALUATION AREAS. All tasks (which include sub-task and specific emphasis) will be assessed focusing on the following areas:

2. EVALUATION RATINGS.

2.1 Evaluation Ratings

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