N5523626Q0102_SOW.pdf

STATEMENT OF WORK

FUSION SUPPORT

1.0 Scope

The objective of this task order is to obtain system analysis, software and system engineering and analysis, development, application and customization, and technical writing services to assist the

Southwest Regional Maintenance Center (SWMRC), Mid Atlantic Regional Maintenance Center

(MARMC) & Naval Surface Warfare Center (NSWC) Dahlgren Division with carrying out its duties and responsibilities to manage and track ship repairs and associate contracts, purchases, funds administration and related metrics using the NAVSEA Fusion Suite of applications. The project’s capabilities resolve pervasive communication, management, and administrative challenges.

2.0 APPLICABLE DOCUMENTS

The following documents are applicable to the work with in this Task Order.

Software Engineering Institute's Capability Maturity Model Integration Process

12207.0 IEEE Standard for Information Technology - Software Life Cycle Processes

Department of Defense Federal Information Security Management Act (FISMA) guidance

SECNAVINST 5239.3C, Department of the Navy Information Assurance Policy

OPNAVINST 5239.1C, Navy Information Assurance Program

OPNAVINST F3300.53C, (Series), Navy Antiterrorism Program

DoD Instruction, 5200.02, Personnel Security Program

SECNAV Manual, M-5510.30C, DON Personnel Security Program

DOD Regulations, 5300.2-R, Personnel Security Program

SECNAVINST 5510.30 (Series), Department of Navy Personnel Security Program

SECNAVINST 5510.36 (Series), Department of Navy Information Security Program

DOD Manual, 5220.22-M, National Industry Security Program Operating Manual (NISPOM)

DOD Instruction, 8500.01, Cybersecurity

DOD 5220.22-M (Series), National Industrial Security Program Operating Manual (NISPOM)

National Security Decision Directive 298 (Series), National Operations Security Program

(NSDD) 298

DOD 5205.02 (Series), DOD Operations Security (OPSEC) Program

OPNAVINST 3432.1 (Series), DON Operations Security

SPAWARINST 3432.1 (Series), Operations Security Policy

3.0 TECHNICAL REQUIREMENTS

3.1 Customer Support & Administration Services

3.1.1 Atlassian Ecosystem Administration: Confluence and Jira

The contractor shall provide comprehensive support in administering both Confluence and Jira within the unclassified NAVSEA Fusion environment. This support extends beyond the creation and management of Confluence spaces to encompass advanced Jira administration, including workflow design, project integration, sophisticated scripting, and direct manipulation of the Jira database and object structures. The combined support for Confluence and Jira will ensure a seamless, efficient operational environment tailored to the specific needs of SWRMC, MARMC

& NSWC Dalgren.

Key Responsibilities:

● Confluence and Jira Space Design: Create Confluence spaces with a structured approach, incorporating appropriate templates, and unique layouts using a wide variety of macros for enhanced multimedia, tables, and custom navigation displays. Similarly, design and manage Jira projects to support SWRMC, MARMC & NSWC Dalgren workflows, ensuring alignment with operational processes and requirements.

● Advanced Scripting and Workflow Customization: Utilize ScriptRunner for Jira to develop sophisticated scripts that extend the platform’s capabilities, including automating workflows, creating custom functions, and enhancing user interactions within Jira.

Leverage deep knowledge of the Jira database and object structures to tailor functionalities to SWRMC, MARMC & NSWC Dalgren's specific operational needs.

● Project Integration and User Requirements: Actively engage in project integration efforts, translating customer requirements and challenges into detailed specifications for both

Confluence and Jira. Ensure that the administration and customization of these platforms fully support project integration, user requirements, and overall customer support.

● Security and Permissions Management: Facilitate end-user engagement with space groups and permissions in Confluence, alongside similar roles and permissions configurations in Jira, to support diverse use cases while maintaining platform integrity and data security.

● Data Management and Migration: Efficiently export and import space content across different Confluence environments. Apply similar principles to Jira for the migration of projects, workflows, and configurations between environments, ensuring data integrity and consistency.

● Collaborative Solution Development: Participate in meetings with developers, project management, and technical working groups to understand workload priorities, share status updates, and collaborate on solutions. Represent technical subject matter expertise in both Confluence and Jira, facilitating a collaborative approach to solution development across SWRMC, MARMC & NSWC Dalgren projects.

● Knowledge Sharing and Continuous Learning: Share lessons learned with the project team and across SWRMC, MARMC & NSWC Dalgren initiatives, participating in knowledge-sharing meetings to enhance the collective understanding and effective use of the Atlassian ecosystem.

Through this comprehensive approach, the contractor will ensure that SWRMC, MARMC &

NSWC Dalgren benefits from a fully integrated, highly customized Atlassian ecosystem that supports its unique operational requirements and enhances its project management and collaboration capabilities.

3.1.2 Integrated Operations Support

The contractor will play a pivotal role in assisting SWRMC, MARMC & NSWC Dalgren’s diverse operational areas—including waterfront operations, contracts, finance, safety, and procurement—in leveraging a unified platform comprising Jira, Confluence, and Power BI for comprehensive tracking, management, and reporting of their activities. This integrated approach is designed to streamline workflows, enhance data visibility, and support decision-making across the organization.

Core Support Activities:

● Customized Engagement: Work closely with departments across SWRMC, MARMC &

NSWC Dalgren to understand their unique operational needs and tailor the Atlassian ecosystem (Jira and Confluence) and Power BI functionalities to create a cohesive solution that supports their work processes, from project tracking to financial reporting and safety oversight.

● Issue Resolution and User Support: Respond to user inquiries and troubleshoot issues by managing trouble tickets through Jira. This includes adhering to ITIL principles within customer response SOPs, ensuring timely and effective resolution of challenges encountered by users in their day-to-day use of the integrated solutions.

● Technical Escalation: When necessary, escalate complex or critical issues to NAVSEA

Fusion customer support, ensuring that technical challenges requiring DevOps intervention are addressed promptly to minimize disruption to SWRMC, MARMC &

NSWC Dalgren operations.

● Continuous Feedback Loop: Provide weekly status reports summarizing customer interactions, issues resolved, and ongoing support activities. This ensures transparency and continuous communication with stakeholders regarding the support process and system enhancements.

● Collaborative Solution Development: Engage regularly with developers, project management, and technical working groups to align on operational priorities, share updates, and collaborate on the development of solutions that meet the evolving needs of

SWRMC, MARMC & NSWC Dalgren. Represent technical and operational expertise in discussions to guide the refinement and expansion of the integrated solution.

● Knowledge Sharing and Improvement: Actively participate in SWRMC, MARMC &

NSWC Dalgren -wide meetings to share lessons learned and best practices gleaned from supporting the integrated Jira, Confluence, and Power BI solution. Facilitate a culture of continuous learning and improvement, encouraging feedback from all RMC users to drive enhancements to the platform and support services.

Through dedicated support and collaboration, the contractor will ensure that SWRMC, MARMC

& NSWC Dalgren's critical departments have the tools and support needed to efficiently track, manage, and report their workflows within a unified platform. This integrated solution will not only streamline operational processes but also enhance data-driven decision-making across the organization.

3.2 Project Integration Services

The contractor shall provide advanced project integration services to facilitate seamless interoperability between the SWRMC's operational platforms. A primary focus will be the establishment of robust, bidirectional communication between the Jira database and the Navy

Maintenance Database (NMD), as well as ensuring detailed integration with the Ship

Maintenance Data Improvement Initiative (SMDII) database. These efforts are critical for enhancing data sharing, analysis, and decision-making processes within SWRMC, MARMC &

NSWC Dalgren operations.

NMD Integration

● Design: Collaborate with the NMD team to outline a comprehensive design that enables efficient, bidirectional data exchange between Jira and NMD. This will involve identifying key data elements, mapping data flows, and determining security protocols to safeguard sensitive information.

● Prototyping: Develop a prototype to demonstrate the feasibility of the designed integration, allowing for preliminary testing and feedback from stakeholders. This phase will focus on establishing a minimum viable product (MVP) that showcases the core functionality of the integration.

● Coding and Implementation: Proceed with the full-scale coding of the integration based on the approved prototype. This will include the development of custom scripts, application programming interfaces (APIs), and other necessary components to ensure a seamless and secure data exchange.

● Testing and Validation: Conduct thorough testing of the integration, including unit testing, integration testing, and user acceptance testing (UAT) to ensure reliability, security, and user satisfaction.

SMDII Integration

● Design: Engage with the SMDII team to design an integration solution that provides

SMDII with fine-grained access to all relevant database elements within Jira. This design phase will prioritize data integrity, access control, and scalability to accommodate future needs.

● Prototyping: Develop a prototype to validate the design concepts, focusing on the secure and efficient access to Jira’s database elements by the SMDII system. This prototype will serve as a basis for stakeholder feedback and subsequent adjustments.

● Coding and Implementation: Execute the coding phase based on the validated prototype, emphasizing secure access protocols and efficient data handling to support SMDII’s analytical and operational requirements.

● Testing and Validation: Implement a comprehensive testing strategy to ensure the integration meets all functional requirements, security standards, and performance benchmarks, culminating in a UAT to confirm the integration’s effectiveness and user satisfaction.

Continuous Collaboration and Support

● Throughout all stages of the NMD and SMDII integration projects, the contractor shall:

● Facilitate ongoing planning and review meetings using Atlassian Confluence and

Jira to ensure alignment with project goals, timelines, and quality standards.

● Conduct monthly status meetings and provide detailed monthly status reports to all stakeholders, highlighting progress, challenges, and next steps.

● Participate actively in weekly meetings with developers, government project management, and technical working groups to align on workload priorities, share updates, and collaborate on solution development.

● Share lessons learned with the project team and across SWRMC, MARMC &

NSWC Dalgren, fostering a culture of continuous improvement and knowledge sharing.

This revised section underscores the contractor's role in bridging SWRMC, MARMC & NSWC

Dalgren key databases, enhancing data interoperability, and supporting decision-making processes through strategic integration initiatives.

3.3 User Manuals, Training, and Project Documentation

The Contractor shall continue to advance the development and refinement of comprehensive user guides, Standard Operating Procedures (SOPs), and robust training support for the Fusion platform tailored to SWRMC, MARMC & NSWC Dalgren personnel. This initiative will include the creation, maintenance, and enhancement of user guides, the development and delivery of targeted training materials, and the execution of training facilitation and management functions such as course scheduling, participant tracking, and systematic capture and analysis of feedback surveys. Additionally, the Contractor is responsible for maintaining accurate and up-to-date project documentation for all SWRMC, MARMC & NSWC Dalgren NAVSEA Fusion Jira projects, ensuring materials reflect the latest platform capabilities and user requirements.

Key initiatives for the upcoming period will focus on:

● Enhanced User Guides and SOPs: Continually develop and update user guides for critical functionalities within the Fusion platform, incorporating the latest features and integrating user feedback to ensure maximum utility.

● Dynamic Training Material Production: Produce and regularly refresh training materials to cover key elements of the program’s technical documentation and system operations, including the introduction of new systems or training topics as required.

● Ongoing Training Material Review: Periodically review all training materials to ensure they remain aligned with the latest technical requirements and operational best practices.

● Comprehensive Program Documentation: Create and maintain extensive program documentation, including lesson plans, instructor guides, and visual aids, to support a structured training program. This effort will include updating annotated flowcharts that detail workflows within SWRMC, MARMC & NSWC Dalgren Jira projects, comprehensive descriptions of all custom fields, and thorough explanations of custom scripts used within these projects.

● Developer’s Guide Creation: Generate a detailed Developer’s Guide aimed at future developers to facilitate the maintenance, modification, and enhancement of Jira projects, scripts, and workflows. In addition to the guide, the contractor shall train SWRMC, MARMC & NSWC Dalgren personnel on developer duties in accordance with the

Developer Guide. This guide will serve as a critical resource for ensuring the sustainability and adaptability of the Fusion platform, providing clear, step-by-step instructions and best practices for system development and customization.

● Training Assessment and Feedback Analysis: Document attendance and meticulously evaluate assessments and feedback for all training activities, leveraging this information to refine training methods and content for enhanced effectiveness.

● Curriculum Development and Training Methodology: Assess and select the most effective training methodologies, iterating on and expanding the curriculum to meet emerging needs. This includes adopting innovative training technologies and approaches to improve learner engagement and outcomes.

● Collaborative Curriculum Excellence: Collaborate closely with the engineering team and internal stakeholders to design, develop, enhance, and maintain the curriculum, ensuring it meets participants' learning needs and maximizes success rates.

● Documentation and Visualization Enhancements: Update project documentation with revised annotated flowcharts of SWRMC, MARMC & NSWC Dalgren Jira workflows, detailed descriptions of all custom fields, and annotated explanations of custom scripts, providing clear and accessible support for system users and developers.

This updated section aims to enhance the training and documentation framework with a focus on adaptability, comprehensive support for both users and developers, and ensuring SWRMC, MARMC & NSWC Dalgren personnel are fully equipped to leverage the Fusion platform to its utmost potential.

3.4 Systems Analysis

The contractor shall continue to deliver premier systems analysis services to SWRMC, MARMC

& NSWC Dalgren and all RMC users, focusing on refining and expanding the capabilities for tracking and managing ship repair efforts more effectively. The service enhancements for the upcoming period will emphasize the integration and optimization of processes within NAVSEA

Fusion Jira, ensuring that workflows are closely aligned with the Joint Fleet Maintenance

Manual (JFMM) process, SWRMC, MARMC & NSWC Dalgren procedures, and best practices in project and material management.

Key initiatives will include:

● Jira Workflows for Ship Repair Tracking: Developing and refining Jira workflows specifically tailored to mirror the JFMM process. This will involve a comprehensive review and analysis of existing workflows, with modifications to enhance tracking precision, transparency, and accountability in ship repair projects.

● Government Furnished Materials (GFM) Tracking: Implementing and optimizing Jira workflows to manage and track Government Furnished Materials in accordance with established SWRMC, MARMC & NSWC Dalgren processes. The contractor will ensure that all GFM tracking is seamlessly integrated with ship repair workflows, providing a unified view of materials, their status, and their impact on project timelines.

● Contract Elements Tracking: Expanding Jira's capabilities to include detailed tracking of contract elements such as Contract Line Item Numbers (CLINs), Repair Cost Changes

(RCCs), CLIN modifications, and de-obligations. The contractor shall develop customized Jira fields, screens, and reports to manage these elements effectively, ensuring all stakeholders have up-to-date access to contract statuses and financials.

● Stakeholder Engagement and Requirements Gathering: Engaging with Subject Matter

Experts (SMEs) from across the RMC community to continually assess and understand the evolving needs related to ship repair, contractor management, financial management, and procurement. This will include regular meetings to gather requirements, feedback, and to identify areas for process improvement.

● Solution Development and Documentation: Creating, modifying, and testing projects in

NAVSEA Fusion Jira, along with comprehensive documentation on the NAVSEA Fusion

Wiki. The contractor will focus on developing solutions that address the specific needs of the RMC community, emphasizing user-friendly designs and efficient problem-solving.

● Training and Adoption Support: Providing briefing materials, conducting briefings as required for all stakeholders and users, and actively participating in meetings to support the adoption of developed products and the NAVSEA Fusion Jira projects. The contractor shall also assist RMC personnel in planning and executing the adoption of these tools, ensuring smooth transition and effective utilization.

● Monitoring and Continuous Improvement: Regularly monitoring the adoption and effectiveness of implemented solutions, participating in required meetings to ascertain ongoing requirements, and identifying potential challenges with the use of Fusion Jira for ship repair management. The contractor will be committed to continuous improvement, leveraging feedback and performance data to make iterative enhancements to systems and processes.

This comprehensive approach aims to not only maintain but significantly improve the tracking and management of ship repair efforts, ensuring SWRMC, MARMC & NSWC Dalgren and its stakeholders have the tools and information needed to excel in their mission-critical tasks.

3.5 Enhanced Data Visualization through Jira and PowerBI Integration

The contractor shall specialize in enhancing SWRMC, MARMC & NSWC Dalgren's data visualization capabilities by integrating Jira with PowerBI, focusing on converting the rich datasets within Jira into visually engaging and easily interpretable information for management decision-making. This initiative aims to streamline the process of data analysis, enabling swift and informed decisions based on real-time data insights.

Key Initiatives

● Jira and PowerBI Seamless Integration: Implement a direct integration between Jira and

PowerBI to automate the flow of data into PowerBI dashboards. This integration will facilitate the generation of real-time analytics, offering a live view of operational metrics, project statuses, and other critical data points directly impacting SWRMC, MARMC &

NSWC Dalgren’s objectives.

● Custom Dashboard Development: Design custom PowerBI dashboards that are tailored to the specific needs of SWRMC management. These dashboards will focus on presenting complex data in an accessible format, highlighting key performance indicators (KPIs), trends, and potential bottlenecks. The goal is to provide at-a-glance insights that can guide strategic decisions and operational adjustments.

● Data Visualization Enhancements: Utilize PowerBI’s advanced data visualization tools to create dynamic reports and interactive dashboards. These enhancements will allow

SWRMC, MARMC & NSWC Dalgren management to drill down into the specifics of ship repair projects, resource allocations, and workflow efficiencies, facilitating a deeper understanding of the underlying data.

● Predictive Analysis Features: Leverage PowerBI’s predictive analytics capabilities to forecast future trends based on historical data from Jira. This will enable SWRMC, MARMC & NSWC Dalgren to anticipate challenges and opportunities, planning more effectively for future demands and resource allocations.

Through this dedicated approach to integrating Jira with PowerBI, the contractor will empower

SWRMC with the tools and insights needed to make data-driven decisions efficiently. The emphasis on this streamlined, focused integration ensures that SWRMC, MARMC & NSWC

Dalgren can capitalize on its existing datasets within Jira, enhancing operational visibility and strategic planning capabilities without the need for extensive technical support or continuous technological adjustments.

3.6 SAFETY AND ENVIRONMENTAL REQUIREMENTS

The contractor shall comply with applicable document SWRMCINST 51008 and OPNAV M-

5100.23. These requirements shall be incorporated into the Contractor's Safety and Health

Program.

3.6.1 OCCUPATIONAL NEAR-MISHAP/INJURY/ILLNESS REPORTING AND DART

RATE

The contractor shall verbally report all near-mishaps, incidents, injuries, and illnesses of support personnel related to the performance of this contract to SWRMC ESH Department Management and the COR immediately upon becoming aware of such an incident. An initial incident report utilizing the NAVSEA Standard Item 009-74 form shall be provided to these same parties within eight (8) working hours of the incident. A final incident report of the same format, complete with root-cause analysis, shall be provided promptly after incident investigation has been completed.

The contractor shall provide an OSHA 300A report initially and annually thereafter to the

SWRMC ESH Department and the COR. The report shall include Total Case Incident Rate

(TCIR); and Days Away, Restricted, and Transfer (DART) rate data, along with hours worked for SWRMC during the annual period.

3.6.2 MISHAP PREVENTION AND ACCIDENT/INCIDENT INVESTIGATION

The contractor shall participate in SWRMC mishap prevention programs and processes as they relate to support contractor personnel under this contract. The contractor shall support accident, incident, near-miss, and/or property damage critiques and investigations related to the performance of this contract, or when the contractor is witness to any accident, incident, near-miss, and/or property damage that SWRMC is critiquing and/or investigating. This includes interviews, support contractor personnel statements, photographs, and any other processes involved/included in the critique and/or investigation.

3.6.3 OCCUPATIONAL INJURY/ILLNESS DOCUMENTATION

The contractor shall maintain all records, documentation and reporting requirements associated with injuries and illnesses of contractor personnel related to the performance of this contract, as required by OSHA 29 CFR 1904, Recording and Reporting Occupational Injuries and Illnesses.

3.7 EMERGENCY ACTION PLAN

For all emergencies, SWRMC personnel will follow SWRMCINST 3440.4 Emergency Action

Plan (EAP).

4.0. GOVERNMENT FURNISHED PROPERTY

A government furnished laptop shall be provided. The laptop shall initially be located at the government facility. Due to potential world-wide pandemic, work during telework shall be performed in accordance with SWRMC policy and guidance if as needed.

5.0 DATA DELIVERABLES

See Exhibit A – Contract Data Requirement List (CDRL)

6.0 OTHER

6.1 Security

6.1.1 The contractor shall ensure all support contractor personnel shall be able to access Navy installations with a Common Access Card (CAC) within sixty (60) calendar days of contract award or date of hire. Any exceptions shall require written concurrence by both the applicable

Department management personnel and the COR.

6.1.2 Contractor employees must accomplish all training requirements as mandated by DOD, Navy, and SWRMC within the timeframe promulgated at the time of the training requirement.

These requirements must be accomplished by all contractor employees, whether or not they possess a CAC or have access to NMCI/Navy computer-based training modules. The contractor must comply with changes and updates to training requirements by keeping support personnel in compliance with the most current instructions. Current training requirements include the following (subject to change):

Initial Orientation (Required once contractor checks in to SWRMC, One-Time Requirement)

DON Records Management (DOR-RM-010-1.2) (Yearly Requirement)

DOD Cyber Awareness Challenge (DOD-IAA-V16.0) (Yearly Requirement)

DON Annual Privacy Training (DOD-PRIV-1.0)

SWRMC Annual Security Refresher (Yearly Requirement)

NCIS Counter-Intelligence Awareness Briefing (Yearly Requirement)

Operation Security (Yearly Requirement)

DoD Mandatory Controlled Unclassified Information (CUI) (Yearly Requirement)

DON Derivative Classification (If SIPR is Required, Yearly Requirement)

6.1.3 The contractor shall comply with the security directives used regarding the protection of

Controlled Unclassified Information (CUI), DoDI 5200.48 CUI. The contractor may receive unclassified informational materials from the Government that are marked as Controlled

Unclassified Information (CUI). This information is not authorized for release to the general public. Pertinent information is to be released only to contractor personnel who have a need to know for the purpose of contract execution or as directed by associated document markings or distribution statements. The contractor shall take proper safeguards to ensure that any such material received will be properly protected from unauthorized or inadvertent disclosure. If there are any questions regarding the requirements for protection or the release of CUI, the contractor shall refer those questions to the ACO.”

6.2 Operations Security (OPSEC)

6.2.1 “Critical Information (CI) is an adversary’s target of choice. Seemingly harmless

UNCLASSIFIED data combined with other conversations, presentations, e-mails or documents could reveal classified information. Personnel will employ proper Operations Security (OPSEC) and protect Critical Information.” DO NOT DISCUSS CRITICAL INFORMATION WITH

PERSONS WHO DO NOT HAVE AN OFFICIAL “NEED TO KNOW”

6.2.2 All contractor personnel assigned to this contract must adhere to, and comply with applicable Operations Security (OPSEC) measures in accordance with DoD Directive 5205.02

Operations Security Program. The Contractor shall protect critical information associated with this contract to prevent unauthorized disclosure. For a full list of SWRMC’s Critical

Information, see SWRMC Critical Information List, SWRMCNOTE 5510 of August 29, 2022

6.3 Place of Performance

This effort is anticipated to be performed on-site, primarily in the San Diego region at SWRMC located on Naval Station San Diego.

6.4 Travel

Three (3) CONUS trips are anticipated under this purchase order.