N4571A-26-R-0016.pdf

SOLICITATION, OFFER AND AWARD

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

RATING PAGE OF PAGE

1 84

2. CONTRACT NUMBER 3. SOLICITATION NUMBER 4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED 6. REQUISITION/PURCHASE

NUMBER

N4571A-26-R-0016 29 July 2026 PR# 5283

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than item 7)

COMMANDER, NAVY INSTALLATIONS COMMAND

NAF ACQUISITIONS BRANCH N945

5720 INTEGRITY DRIVE LASSEN BUILDING 457

MILLINGTON, TN 38055-6500

POC: JASMYN PAYNE (901) 874-6931

Jasmyn.m.payne.naf@us.navy.mil

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”.

SOLICITATION

9. Sealed offers in original and 1 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the depository located in Electronically until 1700 local time 31 August 2026

(Hour) (Date)

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. L-6. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR

INFORMATION

CALL:

A. NAME B. TELEPHONE (NO COLLECT CALLS) C. E-MAIL ADDRESS

Jasmyn Payne

AREA CODE NUMBER EXT.

Jasmyn.m.payne@us.navy.mil 901 874-6931

11. TABLE OF CONTENTS

(X) SEC. DESCRIPTION PAGE(S) (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

X A SOLICITATION/CONTRACT FORM 1 X I CONTRACT CLAUSES 25-50

X B SUPPLIES OR SERVICES AND PRICES/COSTS 2-4 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

X C DESCRIPTION/SPECS./WORK STATEMENT 5-22 X J LIST OF ATTACHMENTS 50

D PACKAGING AND MARKING - PART IV - REPRESENTATIONS AND INSTRUCTIONS

X E INSPECTION AND ACCEPTANCE 22 X

K

REPRESENTATIONS, CERTIFICATIONS AND OTHER

STATEMENTS OF OFFERORS

50-66

X F DELIVERIES OR PERFORMANCE 23

X G CONTRACT ADMINISTRATION DATA 23-24 X L INSTRS., CONDS., AND NOTICES TO OFFERORS 66-73

H SPECIAL CONTRACT REQUIREMENTS - X M EVALUATION FACTORS FOR AWARD 73-76

OFFER (Must be fully completed by offeror)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT 10 CALENDAR DAYS (%) 20 CALENDAR DAYS (%) 30 CALENDAR DAYS (%) CALENDAR DAYS (%)

(See Section I, Clause NARS.I053)

14. ACKNOWLEDGMENT OF AMEND-

MENTS (The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated):

AMENDMENT NO. DATE AMENDMENT NO. DATE

15A. NAME AND

ADDRESS

OF OFFEROR

CODE FACILITY 16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER

(Type or print)

15B. TELEPHONE NUMBER

15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

17. SIGNATURE 18. OFFER DATE

AREA CODE NUMBER EXT.

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

NON APPROPRIATED FUNDS

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

23. SUBMIT INVOICES TO ADDRESS

SHOWN IN (4 copies unless otherwise specified)

ITEM

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c) ( ) See Section G

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

See Section G

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

(Signature of Contracting Officer)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214 (c)

N4571A-26-R-0016

PART I, SECTION B: SUPPLIES OR SERVICES AND PRICES/COSTS

B-1. GENERAL. This is a procurement of the Commander, Navy Installations Command (CNIC) Morale, Welfare, and Recreation (MWR) Nonappropriated Funds Instrumentality (NAFI), hereinafter referred to as

NAFI.

B-2. TYPE OF CONTRACT. It is anticipated that this solicitation is to be awarded as a Firm-Fixed-Price type contract with a Base Year of One (1) year with Four (4) One-year option periods.

B-3. SUPPLIES AND/OR SERVICES PRICE/COST SCHEDULE. Offeror is to fill in the proposed pricing table below. The Government anticipates a labor mix from the below list of CLINS that will be utilized for issuing task orders against the contract.

B-4. AWARD. Upon award of contract, Sections K, L, and M of the solicitation will be removed, and the

Contractor’s technical proposal, including any revisions will be incorporated by reference, subject to Clause

NARS.I015 (Order of Precedence).

B-5.

Base Year

CLIN DESCRIPTION QTY U/I

Proposed

Unit Price

Proposed Total

Price

0001 Program Management

0001AA Program Manager 1,880 HR

0001AB Project Manager 5,640 HR

Subtotal 7,520 HR

Application, Development and

Maintenance

0002AA Systems Engineer 9,400 HR

0002AB Software Systems Engineer 11,280 HR

0002AC Engineer 1,180 HR

0002AD

Information Assurance System

Security

3,760 HR

0002AE Analyst 5,640 HR

Subtotal 31,260 HR

0003 Help Desk Support

0003AA Senior Technician 1,880 HR

0003AB Support Technician 11,280 HR

Subtotal 13,160 HR

0004 Spouse Transition 1 LOT

0005 ODC NTE $ 30,000.00 $ 30,000.00

PROPOSED BASE YEAR TOTAL:

OPTION YEAR I

OPTION YEAR TWO

Unit Price

Proposed Total

Price

1001 Program Management

1001AA Program Manager 1,880 HR

1001AB Project Manager 5,640 HR

Subtotal 7,520 HR

Application, Development and

Maintenance

1002AA Systems Engineer 9,400 HR

1002AB Software Systems Engineer 11,280 HR

1002AC Engineer 1,180 HR

1002AD

Information Assurance System

Security

3,760 HR

1002AE Analyst 5,640 HR

Subtotal 31,260 HR

1003 Help Desk Support

1003AA Senior Technician 1,880 HR

1003AB Support Technician 11,280 HR

Subtotal 13,160 HR

1004 Spouse Transition 1 LOT

1005 ODC NTE $ 30,000.00 $ 30,000.00

PROPOSED OPTION YEAR ONE TOTAL:

CLIN DESCRIPTION QTY U/I

Proposed

Unit Price

Proposed Total

Price

2001 Program Management

2001AA Program Manager 1,880 HR

2001AB Project Manager 5,640 HR

Subtotal 7,520 HR

Application, Development and

Maintenance

2002AA Systems Engineer 9,400 HR

2002AB Software Systems Engineer 11,280 HR

2002AC Engineer 1,180 HR

2002AD

Information Assurance System

Security

3,760 HR

2002AE Analyst 5,640 HR

Subtotal 31,260 HR

2003 Help Desk Support

2003AA Senior Technician 1,880 HR

2003AB Support Technician 11,280 HR

Subtotal 13,160 HR

2004 Spouse Transition 1 LOT

2005 ODC NTE $ 30,000.00 $ 30,000.00

PROPOSED OPTION YEAR TWO TOTAL:

OPTION YEAR THREE

OPTION YEAR FOUR

Base Year & All Option Years Proposed Total Estimated Price $_____________

(END OF SECTION B)

Unit Price

Proposed Total

Price

3001 Program Management

3001AA Program Manager 1,880 HR

3001AB Project Manager 5,640 HR

Subtotal 7,520 HR

Application, Development and

Maintenance

3002AA Systems Engineer 9,400 HR

3002AB Software Systems Engineer 11,280 HR

3002AC Engineer 1,180 HR

3002AD

Information Assurance System

Security

3,760 HR

3002AE Analyst 5,640 HR

Subtotal 31,260 HR

3003 Help Desk Support

3003AA Senior Technician 1,880 HR

3003AB Support Technician 11,280 HR

Subtotal 13,160 HR

3004 Spouse Transition 1 LOT

3005 ODC NTE $ 30,000.00 $ 30,000.00

PROPOSED OPTION YEAR THREE TOTAL:

CLIN DESCRIPTION QTY U/I

Proposed

Unit Price

Proposed Total

Price

4001 Program Management

4001AA Program Manager 1,880 HR

4001AB Project Manager 5,640 HR

Subtotal 7,520 HR

Application, Development and

Maintenance

4002AA Systems Engineer 9,400 HR

4002AB Software Systems Engineer 11,280 HR

4002AC Engineer 1,180 HR

4002AD

Information Assurance System

Security

3,760 HR

4002AE Analyst 5,640 HR

Subtotal 31,260 HR

4003 Help Desk Support

4003AA Senior Technician 1,880 HR

4003AB Support Technician 11,280 HR

Subtotal 13,160 HR

4004 Spouse Transition 1 LOT

4005 ODC NTE $ 30,000.00 $ 30,000.00

PROPOSED OPTION YEAR FOUR TOTAL:

PART I, SECTION C: DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C-1.0 INTRODUCTION

The Department of War (DoW) requires a Contractor to partner in a wholesale reimagining of its digital services for military spouses seeking employment support. This solicitation seeks a forward-thinking solution to transform the current portfolio of websites and web applications into a unified, streamlined digital ecosystem. The primary goal is to fundamentally rethink the digital delivery of services, breaking down programmatic silos to enable seamless, intuitive, and comprehensive support for military spouse employment across all programs.

The Contractor's solution must deliver innovative Information Technology (IT) and Cybersecurity services that enable, secure, and advance the multiple, interrelated service member and family support programs. The resulting platform must be continuously monitored, analyzed, and improved to ensure effectiveness, enhance content delivery, and incorporate innovations in digital services. The Contractor is required to unify and streamline the key functional areas identified below into a cohesive digital experience for spouses and the Government and contract teams that support them:

• Spouse Education and Career Opportunities (SECO) Program, including:

o MySECO Portal, myseco.militaryonesource.mil o Military Spouse Employment Partnership (MSEP) Portal, msepjobs.militaryonesource.mil o My Career Advancement Account (MyCAA) Portal, mycaa.militaryonesource.mil o SECO Administration Portal (SAP)

The contractor shall manage and maintain the existing application while developing and deploying the reimagined solution in accordance with the requirements of this PWS. The contractor shall provide a strategic transformation of the existing applications into a single, integrated platform. The contractor shall create a flexible and adaptive digital environment that allows the Government to quickly address evolving social dynamics, educational requirements, and military missions. The DoW seeks to leverage emerging technologies, user-centered design, and artificial intelligence (AI) to streamline processes, personalize user experiences, optimize resource allocation, and drive decision-making through data-informed insights, all within a unified platform.

This contract will also be responsible for the maintenance of the following systems:

• Voluntary Education Management Information System (VEMIS)

• Postsecondary Education Complaint System (PECS)

C-2.0 SCOPE OF WORK

The Contractor shall provide adaptive, forward-leaning, comprehensive technical, operational, analytical, and strategic advisory support to assist the Government in executing strategic vision for the wholesale reimagining, modernization, operation, cybersecurity, content management, and enhancement of SECO websites and application serving military spouses, employers, educational institutions, and other stakeholders. The contractor shall support the wholesale reimagining and maintenance of the SECO websites and applications that serve military spouses, employers, educational institutions, and other stakeholders. The focus shall be on delivering innovative, unified, user-driven digital services platform that anticipates evolving needs, integrates emerging technologies, and sustains operational excellence. This includes, but is not limited to:

• Unified Digital Experience: Designing, engineering, and maintaining a single, intuitive, and user-centered digital platform that consolidates the functionalities of the currently separate systems. This effort will be grounded in

Human-Centered Design (HCD) principles to create a seamless user journey.

• Integration and Interoperability: Architect and deploy a solution that supports cross-program integration, exchange of data, and interoperability. The system shall operate consistently across approved environments and devices and provide a centralized point for users and administrators to manage services, accounts, and data within a unified digital platform.

• Innovation and Modernization: Actively evaluate, prototype, and implement emerging technologies, including integrating large language models (LLMs), generative artificial intelligence (AI), and other advanced technologies to improve and unify disparate workflows, enhance user engagement, and deliver highly personalized experiences that support tailored service delivery.

• Data Management and Analytics: Develop and maintain a unified data strategy that integrates data from disparate program sources into a centralized architecture. Analytics tools shall enable the Government to assess program utilization, outcomes, and trends and to identify areas for continuous program improvement.

• Secure and Resilient Operations: Design, implement, and maintain a secure and resilient system that supports continuous operations. The solutions shall comply with all DoW and MC&FP cybersecurity, privacy requirements, as well as federal accessibility standards, including Section 508 and WCAG 2.X Level AA.

• Comprehensive Support Services: Provide responsive, consolidated technical assistance, user support and training to all end-users (military spouses, employers, government personnel, and vendors) through standardized training materials, guided tutorials, knowledge sharing opportunities, and self-service resources to promote user adoption and effective system utilization.

C-3.0 BACKGROUND

Military spouses are essential contributors to the economic security and resilience of the military family. Frequent moves every 24 to 36 months create persistent barriers to employment continuity and advancement. The unemployment rate for military spouses has remained above 20% for more than a decade, more than four times the national average. Currently, there are approximately 942,000 military spouses across the active duty, Reserve, and National Guard communities.

Roughly 88% are women, with an average age of 34.

Employers that hire military spouses recognize them as a valuable asset to the American workforce. Spouses are highly educated: Eighty-eight percent (88%) have completed some college, thirty-one percent (31%) hold a bachelor’s degree, and eighteen percent (18%) possess professional or graduate degrees, making them more highly educated than their civilian counterparts. Despite these strong qualifications, military spouses continue to experience disproportionate rates of unemployment and underemployment compared to their civilian peers.

To address these challenges and empower military spouses to achieve their educational and employment goals, the

Department of War (DoW) established the Spouse Education and Career Opportunities (SECO) Program. The SECO

Program provides a dynamic environment encompassing quality of life support systems for military members and their dependents. The SECO Program serves eligible military spouses in both the Continental United States (CONUS) and outside the Continental United States (OCONUS). The program offers military spouses a primary resource for finding jobs, getting career advice, and exploring education related to their employment.

These elements are delivered through a web platform to the user, including military spouses, employers, schools, and other stakeholders. The purpose and goal of each existing program application includes, but is not limited to:

• SECO Administration Portal (SAP): A Customer Relations Management (CRM) tool for multiple aspects of the SECO program to include tracking of all interactions between the SECO program and spouses, employers, education/training providers, and other stakeholders. SAP enables information sharing across portals and with

Government and contract support teams through a consolidated database, ensuring an integrated experience for military spouses.

o SECO Career Center: Accessible by phone through Military OneSource or via online chat through the

MySECO website. The Career Center provides employment and education support six (6) days a week (Monday-Saturday). The Career Center staff are primary users of SAP.

• MySECO website: A one-stop online career and education resource center that delivers information, tools and interactive features to assist military spouses in achieving their educational and career goals.

o Resources include: Dynamic spouse profiles searchable by employers; a comprehensive military spouse specific resume builder; integrated career assessments; military spouse scholarship finders; a jobs board populated by MSEP partners (both automatically and manually); job search by verified military spouses; candidate/job matching and job/candidate matching capabilities; access to the MSEP

Partner Portal, military spouse scholarship finders, the MyCAA portal, and hosts other content related to military spouse career support.

• Military Spouse Employment Partnership (MSEP): Connects military spouses to employer partners who have committed to recruit, hire, promote and retain them in portable careers. MSEP partners include corporations, small businesses, nonprofits, and federal/local government agencies. The partner web application supports new partner applications, partner dashboards, candidate/job matching, engagement metrics, and staff support functions.

• My Career Advancement Account (MyCAA): A workforce development program offering eligible spouses up to $4,000 in financial assistance for education, training and licensure needed to enter the workforce. The web application allows military spouse to determine eligibility, search for eligible schools and programs, and apply for and receive financial assistance for eligible coursework.

• The Career Accelerator: A competitive, 12-week paid fellowship for military spouses with industry designed to transition spouses from fellows to employed at the conclusion of their fellowship. The MySECO web portal manages program processes, enables employer searches for candidates, and provides spouses access to fellowship opportunities.

• VEMIS and PECS: Related programs that extend beyond SECO but support the broader Military Family

Readiness System.

o Voluntary Education Management Information System (VEMIS): See section 7.2 o Postsecondary Education Complaint System (PECS): Allows military spouses to submit complaints related to accreditation, program quality, recruitment, and/or financial aid issues at institutions participating in the MyCAA program and request resolution.

C-4.0 CURRENT ENVIRONMENT

The current SECO application environment is hosted within MC&FP’s Amazon Web Services (AWS) GovCloud and operates within a DoD Cloud Computing Security Requirements Guide (CC SRG) Impact Level (IL) 4 environment. The

SECO applications utilize a web-based technology stack consisting of Angular for front-end development and Microsoft

.NET technologies, including .NET, .NET Framework, .NET MVC, and .NET Web Forms, for application services. Data persistence and management are supported through PostgreSQL and Microsoft SQL Server database platforms. The systems also utilize Application Programming Interfaces (APIs) to support integration and data exchange between SECO applications and other systems.

C-5.0 DEFINITIONS AND ACRONYMS

• Academic Institutions Portal (AI Portal): Utilized to engage with educational/training providers in support of the

MyCAA. This includes the government vetting, reviewing, and approving institutions for participation in

MyCAA, and those institutions subsequently submitting invoices for payment.

• CNIC: Commander, Navy Installations Command (CNIC), Millington, TN. CNIC is responsible for the administration of this contract.

• Contractor: The individual, partnership, corporation, or entity that is awarded the contract to provide services specified herein.

• Contracting Officer: The individual with authority to execute and/or administer a contract on behalf of the non-appropriated fund activity or its successor.

• Contracting Officer’s Representative (COR): The individual that acts as the liaison between the Contractor and the contracting officer. The COR is responsible for clarifying contract requirements as necessary with respect to the specifications and/or performance work statement and monitoring the progress and quality of contract performance.

• DoW: The Department of War.

• DS Logon: A secure, self-service logon ID that allows service members, veterans or family members affiliated with the Department of War or Veterans Affairs to access several DoW or VA websites using a single username and password. All DS Logon accounts are verified through the Defense Enrollment Eligibility Reporting System, or DEERS.

• Military OneSource: A Department of War program providing free, comprehensive support to service members and their families, including veterans (up to 365 days post-separation). As a 24/7/365 information and referral service accessible worldwide, it acts as a personal and family readiness tool, extending the existing family support system, especially for those geographically separated from installation services or unable to seek assistance during traditional hours. Available via toll-free telephone (CONUS: 800-342-9647; Overseas: see militaryonesource.mil for instructions) and online (MilitaryOneSource.mil), it offers information, resources, and individualized consultations, coaching, and counseling to help address any aspect of military life and promote well-being by helping individuals reach goals and overcome challenges. Supported by legislative requirements, Military

OneSource fills a critical gap in DoW support services.

• MSEP: The Military Spouse Employment Partnership

• MySECO: A website that serves as a one-stop online career and education platform.

• MyCAA: Provides up to $4,000 of financial assistance to eligible military spouses to help pay for licenses, certifications, national testing, certain continuing education credits or associate degrees necessary for employment.

• PECS: Used by active-duty members and their spouses to file complaints against educational and training providers.

• SAP: The CRM that allows authorized users to monitor daily operations related to multiple aspects of the SECO program. This includes, but is not limited to, financial invoicing from education and training providers, education and training provider engagement, employer engagement, spouse engagements and data management.

• SECO: Provides the umbrella program for multiple initiatives focused on education and career guidance to military spouses worldwide, offering comprehensive resources and tools related to career exploration, education, training and licensing, employment readiness and career connections.

• TPOC: Technical Point of Contact serves as the Subject Matter Expert on programmatic efforts related to the contract.

• TAR: Tasking, Assignments and Reporting application.

• VEMIS: Allows authorized (Army, Navy, Air Force, Marine Corps and Coast Guard) users to submit quarterly and annual education data.

C-6.0 PERFORMANCE REQUIREMENTS

The Contractor shall provide the strategic, technical, analytical, and operational support necessary to execute the

Government-approved complete transformation of the current digital portfolio into a single, unified platform. This effort is not limited to sustaining existing systems; the Contractor shall design, develop, implement, operate, evolve and enhance a new, integrated digital ecosystem in accordance with the Government’s direction.

C-6.1 Digital Service Transformation and Unification

The Contractor shall design, develop, and operate a consolidated, user-centric digital services platform that replaces, incorporates, and enhances the functionalities of existing standalone applications. This platform shall provide a seamless and intuitive journey for all users, integrating content, tools, and support services into a cohesive experience that connect military spouses, employers, education providers, and other stakeholders. At a minimum, the platform shall include the following modules and capabilities:

C-6.1.1: Comprehensive and Portable Spouse Career Profile: Design, develop, and maintain a robust and dynamic, user-managed career profile capability that serves as a centralized, and portable career portfolio for military spouses. This capability shall allow users to comprehensively document their professional narrative, including at a minimum detailed work history, educational achievements, credentials, career goals, specialized skills, and volunteer experience.

• The design should empower spouses to present a holistic view of their qualifications in a format that is modern, professional, and easily shareable with potential employers.

• The profile functionality shall serve as the core data source for platform features detailed in this section

(C-5).

• The Contractor shall design the profile capability to support integration with approved third-party industry and Government systems through secure data exchange mechanisms (e.g., APIs, standardized data formats). The system shall support import and export of profile data.

C-6.1.2: Intelligent Opportunity Matching Engine: The Contractor shall design, develop, implement and maintain an automated matching capability that utilizes data from the spouse career profile to facilitate connections between users and relevant employment, education, and program opportunities. The matching capability shall include, at a minimum, the following functions:

• Employer Talent Search Capability: The system shall enable MSEP partners and other approved employers to conduct advanced talent searches, identifying candidates based on specific skills, experience, and credentials, and other profile attributes.

• Automated Program Eligibility Identification: The system shall evaluate user profile data against predefined criteria for Government-approved programs (e.g., fellowships, internships, developmental assignments). The system shall automatically identify and notify eligible users and/or program administrators of the eligibility identification.

• Education and Funding Opportunity Recommendations: The system shall generate automated recommendations for relevant educational, credentialing. and funding opportunities based on user profile data and stated career interests. Recommendations shall include eligibility-based notifications for approved programs (e.g., MyCAA).

C-6.1.3: AI-Driven Profile and Opportunity Augmentation: The Contractor shall design, develop, and implement AI-enabled capabilities to enhance profile creation, data structuring, and opportunity matching functionalities within the platform. AI-enabled features shall be configurable by the Government, and the

Contractor shall provide documentation describing the model logic, inputs, and configurable parameters to support Government oversight and approval. At a minimum, the system shall provide the following capabilities:

• Automated Profile Population and Enhancement: The system shall support automated parsing of uploaded résumés and other structured documents to extract relevant information and populate corresponding profile data fields. The system shall generate suggested skills, competencies, and related profile enhancements based on user-provided work history and experience descriptions. Users shall retain the ability to review, modify, and approve all AI-generated content prior to final submission.

• Contextual and Semantic Matching: The matching capability shall support semantic and contextual analysis of profile data to identify any relevant employment, fellowships, and educational opportunities.

The system shall evaluate experience, skills, credentials, and stated career objectives to generate recommendations that extend beyond direct keyword matching.

• Skill Gap Identification and Training Recommendations: The system shall analyze user profile data in comparison to defined opportunity requirements and generate recommendations identifying potential skills-gap. Where gaps are identified, the system shall provide associated training, certifications, or credentialing recommendations aligned with the user’s stated career objectives.

C-6.1.4: Dynamic and Personalized Resource Hub: Design, develop, and maintain a centralized resource hub that consolidates tools, informational content, support materials, resources, and referrals within a single system environment. The resource hub shall support categorization, tagging, and search functionality to enable efficient user access to available resources.

• The system shall utilize approved user profile data and user interaction data to generate automated recommendations for relevant content, tools, and support services. Recommendation logic shall be configurable by the Government based on defined criteria, including career interests, experience, eligibility factors, and prior platform activity.

• The resource hub shall support dynamic content presentation, enabling role-based views and personalized content delivery in place of static, manually curated links. The Contractor shall provide administrative controls that allow the Government to add, modify, remove, and prioritize resources and recommendations parameters.

C-6.1.5: Integrated Partner and Talent Management Portal: The Contractor shall design and deliver a dedicated portal for employer partners that provides a centralized talent acquisition interface for all participating employers, including Federal employers.

• This portal must prioritize ease of use and shall support job ingestion methods, including automated data feeds (e.g., via API) from corporate and Government career sites and the option for manual job entry.

• The system shall provide search tools that enable authorized employers to identify qualified spouse candidates from the talent pool using defined profile attributes and configurable filters.

• The platform shall include an integrated reporting module that automates and simplifies the fulfillment of partnership requirements, allowing partners to easily submit data on spouse hires, retention, and promotions directly within the system.

• The Contractor shall architect this portal to support and enable interoperability, including integration capabilities with common commercial Applicant Tracking Systems (ATS) to reduce redundant data entry support partner hiring processes.

• The platform shall support a tiered partnership structure (e.g., Platinum, Gold, Silver). The system shall manage and display the different requirements and recognition benefits for partners at each level, encouraging deeper engagement.

C-6.1.6: Seamless Integration with Career Coaching Services: The Contractor shall design and implement an interface to integrate the digital platform with the career coaching services provided through a separate support contract.

• This interface shall allow spouses to request coaching, schedule appointments, and grant their assigned coach role-based, permission-controlled access to their profile and platform activity.

• For the coaches, the platform shall provide a secure, dedicated 'coach view' to review a spouse's profile, assessment results, and saved opportunities, for the purpose of providing career guidance services.

• The system shall include a mechanism for coaches to securely add session notes, document action plans, and recommend specific platform resources directly within the spouse's profile, maintaining a centralized record of coaching interactions and related career development activities.

C-6.1.7: End-to-End MyCAA Program Execution and Integration: The Contractor shall architect and deliver a integrated workflow capability for the My Career Advancement Account (MyCAA) program within the unified platform.

• For spouses, the system shall support automated eligibility verification based on their profile data. The

AI-driven matching engine shall proactively recommend MyCAA-approved programs and educational institutions that align with the spouse's career goals.

• The platform shall provide a user dashboard to manage their education plans, submit for funding, and track their available financial assistance balance in real-time based on current program data.

• The system shall include a dedicated portal for educational institutions to apply for and maintain their program participation status.

• The Contractor shall deliver a financial management module to facilitate, track, and report on the secure disbursement of financial assistance to these institutions, ensuring traceability and reporting capabilities with Government financial management requirements.

C-6.1.8: Proactive, Data-Driven Outreach and Engagement: The Contractor shall architect the platform to support authorized data exchange with authoritative military personnel and family data systems (such as the

Defense Enrollment Eligibility Reporting System - DEERS) subject to Government approval and data access authorization. This integration shall support identification of key life and career events, such as an upcoming

Permanent Change of Station (PCS), promotion of the service member, or a spouse's initial entry into the system.

• The platform shall use these data triggers to execute an automated communications capability. This capability shall generate targeted outreach communications to spouses via multiple channels (including email and in-platform notifications) based on Government-approved business rules and communications templates.

• For instance, upon identifying an upcoming PCS, the system shall automatically initiate a predefined communication workflow, delivering a Government-approved set of relocation-related resources that may include information on licensing portability, local employer networks in the gaining location, and relevant career support resources.

• This capability shall enable automated, event-based outreach aligned to identified transition event and

Government-defined engagement criteria.

C-6.1.9: Integrated Stakeholder Referral Network: The Contractor shall design, develop, implement, and maintain an integrated stakeholder referral network integrated within the unified platform. The system shall support the tracking and reporting of referrals from authorized external stakeholders for the purpose of user and partner acquisition.

• The system shall provide a dedicated module where unique, trackable referral links can be generated.

When a military spouse registers on the platform using a referral link, the system shall automatically attribute the new user to the referring partner. This attribution shall be recorded for analytics and reporting, allowing the Government to measure the effectiveness of different outreach and referral channels.

• The platform shall include a 'Refer an Employer' feature, enabling stakeholders to submit contact information for prospective new MSEP partners and tracking the original source of the referral.

• To provide visibility into referral performance and support partner awareness of outcomes, the partner-facing dashboard shall be developed to provide analytics on their referral activity, including the number of spouses registered and prospective employers referred via their efforts.

• The Contractor shall deliver a reporting module for Government personnel to monitor the overall health and effectiveness of the referral network, identify top-performing partners, and analyze trends in both spouse and employer acquisition.

C-6.2 Strategic Program Management Support

The Contractor shall provide program management, analytical, and advisory support to support the Government’s transformation from concept to full operational capability and beyond.

C-6.2.1 Strategic Consultation and Advisory Support. The Contractor shall provide strategic, advisory, and analytical support to the PM, COR, and their designees, providing expert consultation on digital transformation, platform architecture, user experience design, and technology road-mapping to achieve the government's goals.

C-6.2.2 Transformation Roadmap and Agile Execution. In collaboration with the government, the Contractor shall develop and maintain a documented transformation roadmap and associated implementation plan. The

Contractor shall execute the approved roadmap using agile methodologies, implementing Government-defined priorities, and adapting to changes to ensure the continuous delivery of value.

C-6.2.3 Stakeholder and Integration Management. The Contractor shall coordinate integration activities and facilitate collaboration with stakeholders, including other contractors, MSEP partners, military spouses, and

Government entities, to support incorporation of approved requirements are integrated into the unified digital ecosystem.

C-6.2.4 Progress and Performance Reporting. The Contractor shall use Government-approved systems and tools to document all transformation activities, track progress against the roadmap, report on performance metrics, and document maintenance and sustainment activities associated with existing applications during the transformation period. The Contractor shall prepare and submit a Monthly Status Report that provides a summary of transformation and sustainment activities performed, progress against approved milestones, system performance metrics, identified risks and mitigation actions, and planned activities for the upcoming reporting period. The Monthly Status Report shall include, at a minimum:

o Status of roadmap execution and incremental capability delivery o Status of operations and maintenance activities for legacy or existing applications o System availability and performance indicators o Risk register updates and issue resolution status o Planned work for the next reporting period

C-6.3 User Adoption and Platform Enablement

The Contractor shall develop and execute a documented user adoption and enablement plan to support user adoption and effective utilization of the unified platform.

C-6.3.1 Intuitive Design and In-Platform Guidance. The platform shall incorporate self-services design principles and user-centered interface standards to support independent navigation and task completion. The

Contractor shall build in-platform guided tours, contextual help, and configurable user prompt to support platform utilization and feature awareness.

C-6.3.2 Unified Knowledge Base. The Contractor shall develop a single, centralized and searchable knowledge base that includes training materials, user guides, reference documents and FAQs covering platform functionality for all authorized user types (e.g., spouses, educational institutions, employer partners, and Government personnel). The knowledge base shall support role-based content organization and version control to ensure information accuracy and currency.

C-6.3.3 Virtual Training and Support. As directed by the Government, the Contractor shall develop and deliver virtual training sessions to designated stakeholder groups on platform capabilities, workflows, and system updates. The Contractor shall provide training materials and presentation artifacts to the Government following each session and shall maintain recordings or reusable training content, as approved by the Government.

C-6.4 Military Spouse Hiring & Retainment

Military Spouse position flexibility and retainment.

• The contractor shall ensure remote-friendly positions are available for contract personnel who are military spouses and are subject to a reassignment to a new duty station or Permanent Change in Station (PCS) of their service member.

• The successful awardee shall hire all qualified military spouses who worked under the previous, incumbent contract into available positions under the new award. If the successful awardee is the incumbent, they shall retain all qualified military spouses under the new award.

C-7.0 APPLICATION DEVELOPMENT AND SUSTAINMENT

The Contractor shall provide an Application Enhancement & Modernization Report (Deliverable 02) twice per year that documents enhancements implemented, modernization activities completed, integration of emerging technologies, and recommendations for future improvements to SECO applications. The Contractor shall also:

• Provide application development and sustainment services that emphasize secure, scalable, and user-friendly design, leveraging modern industry best practices.

• Implement approved enhancements in response to Government direction and validated user requirements, including modernization of legacy functionality and integration of approved emerging technologies.

• The Contractor shall comply with MC&FP IT Configuration Management and Change Control Plan, Policies, and

Procedures (CMP3), including all associated configuration management, change control, and approval processes.

• Ensure all applications comply with DoW accessibility standards, including Section 508 and WCAG standards.

Accessibility testing shall be incorporated into development cycles and release cycles.

• The Contractor shall provide a Monthly Section 508 Compliance Report (Deliverable 03) no later than the 15th of each month, documenting accessibility testing conducted, issues identified, corrective actions taken, and overall compliance status with Section 508 and WCAG standards.

• Design and test applications for cross-platform and cross-device compatibility, ensuring consistent performance on desktops, tablets, and mobile devices.

• Provide documentation and status reporting to keep the Government informed of development activities, upcoming enhancements, and any identified risks.

C-7.1 Technical Support

The Contractor shall provide technical support for the SECO applications and stakeholders, including issue intake, tracking, resolution, and user assistance in accordance with Government-approved service levels. The Contractor shall:

• Develop and maintain support resources such as user guides, training materials, webinars, and direct assistance

(virtual or one-on-one) to address application functionality, system updates, and user-reported issues as directed by the Government.

• MyCAA Support:

o Review and provide written recommendations to the Government for approval or disapproval of all

MyCAA school applications within 30 business days of receipt.

o Provide participating and applicant schools with Government-approved policy and process guidance related to the MyCAA program.

o Develop and distribute Government-approved onboarding reference materials and training for schools newly participating in the MyCAA program.

o Investigate and document issues or complaints related to MyCAA schools and provide documented findings and recommendations to the Government for review and disposition.

• Provide ongoing operations, maintenance, and user support for SECO portals. The Contractor shall provide on-site assistance when directed by the Government.

C-7.2 Operations and Maintenance

The Contractor shall maintain SECO applications and portals in a fully functional, secure, and operational state in accordance with approved performance standards and security requirements.

• Provide operations and maintenance (O&M) support services 24/7/365. The Contractor shall monitor system availability and respond to incidents to minimize downtime and ensure uninterrupted access to SECO systems.

• Conduct periodic assessments of SECO application functionality and performance and provide documented recommendations to the Government regarding potential enhancements to improve functionality, user experience, and alignment with business processes.

• Perform adaptive maintenance to update or enhance existing functionality in response to Government-approved requirement changes or evolving technical dependencies, treating such requests as a high priority.

• Maintain access to the AI Portal for database and configuration management activities.

C-7.3 Databases and Data Management

The Contractor shall support SECO program objectives by developing, maintaining, and enhancing databases that provide information critical to military spouses. All databases shall remain Government property.

• Maintain databases of education and training institutions, that includes, at a minimum, data on financial costs, credentialing/licensing requirements, salary projections, and career development details.

• Maintain a scholarship database for military spouses that includes, at a minimum, school information, point of contact details, scholarship type, eligibility criteria, application timelines, and funding amounts.

• Maintain a database of federal, state, and private funding sources for education and training programs, including data fields for accreditation, tuition/fees, assistance type and amount, eligibility criteria, and program limitations.

• Implement procedures for routine data validation and updates. Databases shall support structured search, filtering, and reporting capabilities to enable Government oversight and analysis.

C-7.4 Hosting and Portal Operations

The Contractor shall develop, manage, and sustain the hosting and infrastructure environment supporting SECO applications, ensuring secure, reliable, and consistent operations.

• Develop, manage, and maintain the network and system configurations required to interface with academic institutions through the AI Portal and other applications identified in this PWS.

• Within 60 calendar days of PS and annual thereafter, document and implement a “Zero Defects Usability and

Quality Framework” SOP (Deliverable 05) that predefines pre-deployment testing procedures, peer review processes, defect tracking, and quality assurance controls for application releases.

• Maintain hosting capacity and bandwidth sufficient to support system performance requirements. Provide the

Government with 48-hour notice prior to planned downtime and ensure that downtime messages are automatically displayed to users.

• Provide physical and technical support for production hosting environments and associated hardware, as required.

• Collaborate with the Government and other contractors to ensure seamless and unified service delivery to SECO users and audiences.

• Ensure the MySECO web presence includes required links to the MilitaryOneSource.mil public website and maintains consistency with Military OneSource design standards and the MC&FP Style Guide located at https://styleguide.militaryonesource.mil/.

• Provide a single-entry point into MySECO services with secure login capability. Authentication services shall be provided by the Government through a SOAP-based web service API. The Contractor shall integrate with the

Government-provided authentication service.

• Ensure hosting infrastructure and capabilities support 24/7 operational availability for users located both within

CONUS and OCONUS.

• Ensure contractor personnel comply with the Privacy Act, Title 5 U.S.C. §552a, and applicable agency rules and regulations. Provide evidence of compliance to the Government upon request.

C-7.5 Reporting and Analytics

The Contractor shall provide reporting and analytics capabilities across SECO applications to support program oversight and data-driven decisions. The Contractor shall provide a Monthly Analytics Report (Deliverable 07) within 20 days after the end of each month that captures SECO application usage metric, spouse engagement trends, and program performance indicators. The report shall include analysis of trends and documented recommendations for improvements to functionality, content, and user experience.

• Develop and maintain reporting functionality that captures, at a minimum, application usage metrics, spouse engagement indicators, and defined program performance data elements.

• Provide ad hoc reports to the Government upon request, ensuring accuracy and timeliness.

• Provide documented recommendations to the Government regarding potential improvements to reporting capabilities to enhance insight into user behavior, partner engagement, and program performance.

C-7.6 Cybersecurity and Compliance

The Contractor shall provide comprehensive cybersecurity services for the SECO applications in compliance with DoW, DISA, and MC&FP cybersecurity directives, policies, and procedures. The Contractor shall support the Risk Management

Framework (RMF) process using the DoD Enterprise Mission Assurance Support Service (eMASS) platform and ensure that the SECO applications attain and sustain Government-issued Authorities to Operate (ATO). The Contractor shall support RMF Continuous Monitoring (ConMon) activities in accordance with DoD guidance, including control reassessment, artifact updates, vulnerability tracking, and risk determination updates within eMASS.

• Implement and maintain all applicable DISA Security Technical Implementation Guides (STIGs) and Security

Requirements Guides (SRGs). Conduct recurring assessments to verify compliance and provide results to the

Government.

• Develop, update, and maintain eMASS package(s) for the SECO applications. Ensure packages reflect current system configurations, vulnerabilities, and risks to support timely Government evaluation and authorization decisions. Support Government-led Security Control Assessments (SCA) by providing required documentation, artifacts, demonstrations, and technical responses.

• Develop and maintain an ATO sustainment plan outlining continuous monitoring strategy, control validation cadence, and SCA preparation activities.

• Monitor SECO applications and infrastructure to detect vulnerabilities, misconfigurations, and anomalous activity. Document findings in eMASS and coordinate mitigation strategies with the Government.

• The Contractor shall provide a Quarterly Cybersecurity Compliance Report (Deliverable 06) within 20 days after the end of each quarter, detailing the status of STIG and SRG implementation, vulnerability scan results, POA&M updates, ATO status, and any identified risks with recommended mitigation actions at a minimum.

• The Contractor shall conduct risk and vulnerability analyses, assessments, and reporting to support ongoing compliance management.

• Identify, document, and recommend remediation for system vulnerabilities. Escalate high-risk vulnerabilities immediately to the Government with recommended actions. Track all vulnerabilities to closure through Plans of

Action and Milestones (POA&Ms) in eMASS.

• Adhere to MC&FP POA&M Planning and Execution Policy. Provide validation artifacts in eMASS prior to closure, subject to ISSM/ISSO/SCA review.

• Support…