Attachment_2__QASP.docx

N00421-16-R-0034 QASP – Surveillance Activity Checklist Enclosure (4)

N00421-16-R-0034 QASP – Surveillance Activity Checklist Enclosure (4)

Quality Assurance Surveillance Plan (QASP) Support to the RMAC Program Office

1. Purpose

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure the systematic quality assurance methods are used in the administration of the performance based service order. The intent is to ensure that the contractor performs in accordance with the performance metrics and the Government receives the quality of services required under the contract and that the actual performance results are documented in accordance with this plan.

This QASP describes how the Government will observe, evaluate and document the contractor’s performance in meeting the critical performance standards identified in the contract and task orders. Specifically, the QASP will identify the Government resources responsible for monitoring performance and surveillance methods that will be utilized in determining the quality level of services and products delivered under the contract. The intent is to establish and properly execute a QASP that will assist the Government in obtaining services from the contractor.

The Naval Air Warfare Center Aircraft Division (NAWCAD) Patuxent River, Maryland requires contractor support to install, operate, and maintain United States Government owned surveillance systems. The systems requiring support are primarily, but not limited to, those developed by the Atlantic Test Range, such as the legacy SureTrak and the newly developed/modified STING. For the purpose of this Statement of Work the United States Government owned surveillance systems , hereinafter referred to as “RMAC”, is defined as a general description for land, air and sea domain awareness command and control surveillance and security systems, inclusive of all subsystems and components comprising these systems. performance-based, single award, Indefinite Delivery, Indefinite Quantity (IDIQ), Cost Plus Fixed Fee/Firm Fixed Price (CPFF/FFP) with a five year ordering period A properly executed QASP will assist the Government in achieving the objectives of this procurement.

2. Authority

Authority for issuance of this QASP is provided under Contract Section E - Inspection and Acceptance, which provides for inspections and acceptance of the services and documentation called for in the contract and under individual task orders, to be executed by the Contracting Officer or a duly authorized representative.

3. Scope

To fully understand the roles and responsibilities of the parties, it is important to first define the distinction in terminology between Quality Control Plan and the Quality Assurance Surveillance Plan. The contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the order.

The QASP on the other hand, is put in place to provide Government surveillance oversight of the contractor’s efforts to assure that they are timely, effective and are delivering the results specified in the order.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into (Procuring Contracting Officer [PCO]) or administer (Administrative Contracting Officer [ACO]) contracts and make related determination and findings on behalf of the Government. The PCO for this contract is, AIR-2.5.1.11. The ACO will be designated in the resulting order. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer Representative (COR) - An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The limitations of authority are contained in a written letter of appointment.

Assistant Contracting Officer Representative (ACOR) - An individual appointed in writing by the PCO to act as their assistant authorized representative to assist the COR in administering the contract. The limitations of authority are contained in a written letter of appointment.

5. Responsibilities

The following Government resources shall have responsibility for the implementation of this QASP:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer Representative and/or Assistant Contracting Officer Representative – The COR/ACOR are responsible for technical administration of the contract and assures proper Government surveillance of the contractor’s performance. In addition to the continuous monitoring of performance, the COR/ACOR will also submit an annual assessment in the Navy’s Contractor Performance Assessment Reporting System (CPARS). For CPARS, the COR/ACOR assesses general quality of the product or service, schedule, cost control, business relations, management, small business compliance, and other important areas. The COR/ACOR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

6. Methods of QA Surveillance

a. Contractor Performance Assessment Reporting System (CPARS) –CPARS reports will impact the contractor’s ability to successfully compete on future support requirements. As such, the successful offeror has a vested interest in the Government-generated CPARS ratings under this contract. Additionally, the CPARS ratings will be the determinant in exercising an option or award term. For this procurement the Government will address the quality of product or service, schedule, cost control, management responsiveness, utilization of small business, and other important areas. As this information may affect future source selections throughout DoD, and the continuation of the order, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool with the QASP.

b. QASP - This QASP defines the surveillance process, responsibilities and acceptable quality standards that will apply to performance based contractual efforts and establishes the basic scoring and reporting methodology for surveillance documentation. The below listed methods of surveillance will be used by the COR in the technical administration of this QASP. In addition to the below instructions, the form to be used for documentation of quality assurance surveillance is the Surveillance Activity Checklist.

7. Surveillance

Enclosures (1), (2), and (3) set forth the performance standards, incentives, and surveillance methods for the contractor and COR. Enclosure (4) provides the checklist and means for the COR to document the results of the surveillance and shall be provided to the Contracting Officer on a quarterly basis.

8. Documentation

In addition to providing quarterly reports to the Contracting Officer, the COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function, including the originals of the Quality Assurance Checklists. All such records will be maintained for the life of the order. The COR shall forward these records to the Contracting Officer at termination or completion of each task order.

9. Enclosures

Enclosure (1) – Performance Based Quality Standards Enclosure (2) – Data Performance Standards Enclosure (3) – Incentives & Evaluations Enclosure (3) - Surveillance Activity Checklist N00421-13-R-0064

QASP

N00421-17-R-0049

QASP

PERFORMANCE-BASED QUALITY STANDARDS

SUPPORT TO RMAC PROGRAM OFFICE

DATA PERFORMANCE STANDARDS

Method/ Measure Incentives

100% Inspection by COR.

See enclosure 3.

* does not apply to FFP contracts 100% Inspection by COR.

See enclosure 3.

See enclosure 3.

N00421-16-R-0034 QASP – Performance Based Quality Standards Enclosure (1) N00421-16-R-0034 QASP – Data Performance Standards Enclosure (2)

INCENTIVES

The following incentives shall apply to performance under this order.

Incentives

N/A

EVALUATIONS

All tasks, including sub-tasks, will be assessed focusing on the following.

Quality of Product or Service – Assess the contractor’s effort to transform operational needs and requirements into an integrated solution. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of contract execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives. Assess how successfully the contractor meets program quality.

Schedule – Assess the contractor’s adherence to the required delivery schedule by assessing the contractor’s efforts during the assessment period that contribute to or effect the schedule variance. Also address significance of scheduled events (i.e., design reviews), discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control – Assess the contractor’s effectiveness in forecasting, managing, and controlling contract cost. Is the contractor experiencing cost growth or under run? If so, discuss the causes and contractor-proposed solutions for the cost overruns. For contracts where task or contract sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Business Relations – Assess the timelines, completeness and quality of problem identification, corrective action plans, proposal submittals, the contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Management – Assess the contractor’s success with timely award and management of subcontracts, including whether the contractor met small/small disadvantage and women-owned business participation goals. Discuss the extent to which the contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the contract.

Other areas – Assess additional evaluation areas unique to the contract or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s actions appear or were ineffective.

N00421-16-R-0034 QASP – Incentives & Evaluations Enclosure (3) N00421-16-R-0034 QASP – Incentives & Evaluations Enclosure (3)

SURVEILLANCE ACTIVITY CHECKLIST

Monthly Surveillance:

The COR will perform a monthly assessment of Quality, Schedule, Cost Control, Business Relations, Management, and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed in enclosure 3.

Measure

Sm Bus Other

TBD

TBD

Monthly Summary of Ratings:

Annual Surveillance:

The COR will perform an annual assessment of overall contract performance utilizing the CPARS evaluation rating definitions listed in enclosure 3 and the monthly summary of ratings.

Measure

Utilization of Small Business

Other Areas