Attachment_1-_Contract_Surveillance_Plan_(CSP).pdf

N00421-17-R-0013

Contract Surveillance Plan (CSP) for the NAWCAD AIRWorks

Workload Acceptance Contractor Support Service Contract

1. Purpose

This Contract Surveillance Plan (CSP) is a Government developed and applied document used to make sure the systematic quality assurance assessment methods are used in the administration of the Statement of Work (SOW). The intent is to ensure that the Government receives the quality of services and products for tasks identified in the SOW.

The purpose of this contract is to provide contractor support services for the Naval Air Warfare Center

Aircraft Division (NAWCAD) AIRWorks Division (AIR-5.0X) workload acceptance process. These services include analytical, administrative, and management support for customers in identifying, capturing, and tracking requirements through the AIRWorks Data Base (AWDB). Specifically, the

Contractor shall support the AIRWorks Division by maintaining and evaluating the AWDB SharePoint application for content management and document sharing to ensure workload acceptance projects are appropriately captured, triaged, updated, and warehoused as needed.

This non-performance based contract will consist of Firm Fixed Price Level of Effort (FFP LOE) CLINs for labor and cost-reimbursable CLINs for travel. There are no material requirements on this contract.

The anticipated period of performance includes a 12-month base year, with four (4) one-year option years. A properly executed CSP will assist the Government in achieving the objectives of this procurement.

2. Authority

Authority for issuance of this CSP is provided in the contract under Section E – Inspection and

Acceptance. It provides for inspections and acceptance of the services and documentation called for in the contract, which will be executed by the Contracting Officer or a duly authorized representative.

3. Scope

The CSP is created to provide Government surveillance oversight of the quality of the Contractor’s efforts to assure that they are timely and effective in delivering the results specified in the contract.

4. Government Resources

The following definitions for Government resources are applicable to this plan:

Contracting Officer: A person duly appointed with the authority to enter into (Procuring Contracting

Officer (PCO)) or administer (Administrative Contracting Officer (ACO)) contracts/task orders and make related determination and findings on behalf of the Government. The PCO for this contract is Ms. Kristen

Ferro, AIR-2.5.1.2.1. The ACO will be designated in the resulting contract. Contracting Officers are designated via a written warrant, which sets forth limitations of authority.

Contracting Officer Representative (COR): An individual appointed in writing by the PCO to act as their authorized representative to assist in administering the contract. The COR will be appointed in the resulting contract. The limitations of authority are contained in a written letter of appointment.

Alternate Contracting Officer’s Representative (ACOR): An individual appointed in writing by the

PCO to act as their authorized representative, in the absence of the COR, to assist in administering the contract. The ACOR will be appointed in the resulting contract. The limitations of authority are contained in a written letter of appointment.

Technical Point of Contact (TPOC): The COR designates individual TPOCs to assist in administering of specific efforts under the contract.

Government Project Leads: The COR designates an individual Government Project Lead to assist in administering specific efforts under the contract.

5. Responsibilities

The following Government resources shall have responsibility for the implementation of this CSP:

Contracting Officer: The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United

States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

Contracting Officer Representative (COR): The COR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Alternate Contracting Officer’s Representative (ACOR): The ACOR is responsible for technical administration of the contract and assures proper Government surveillance of the Contractor’s performance. The ACOR is not empowered to make any contractual commitments or to authorize any changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the Contracting Officer for action.

Technical Point of Contact (TPOC): The TPOC is responsible for assisting in administering of specific efforts under the contract. A TPOC cannot, in any manner, alter the scope of the contract, make commitments, or authorize any changes on the Government’s behalf.

Government Project Leads: The Government Project Lead is responsible for assisting in administering specific efforts under the contract. A Government Project Lead cannot, in any manner, alter the scope of the contract, make commitments, or authorize any changes on the Government’s behalf.

6. Methods of QA Surveillance

Contractor Performance Assessment Report System (CPARS): The market place for workload acceptance; analytical, administrative, and management support services is very competitive. As such, the successful offeror has a vested interest in the Government generated CPARS under this contract.

Additionally, an evaluation using the CPARS format will be completed one (1) month prior to the end of each period of performance. The Government personnel responsible for this procurement will address the quality of product or service, schedule, cost control, business relations, management, and other important areas. As this information may affect future source selections throughout DoD, the annual Government assessment will be used appropriately as an additional performance oversight and communication tool.

Contract Surveillance Plan: The form below lists the methods of surveillance that will be used by the

COR, ACOR, TPOC, and Government Project Leads in the technical administration of the SOW tasks performed by the Contractor.

Observation, Feedback, and Review:

The COR and ACOR will perform on site, unscheduled observation of the product and services provided by the Contractor and regularly review contractor submitted reports and documentation identified in

CDRLs.

7. Surveillance

Continuous monitoring of the Contractor should be performed. Invoices should be reviewed by the COR as submitted and any discrepancies reported immediately to the Contracting Officer. Enclosure (1) provides the CSP and associated forms for the COR to document on a quarterly basis the results of the surveillance and shall be provided to the Contracting Officer on a quarterly basis.

8. Documentation

In support of the CSP, the COR will provide the Contracting Officer specific, detailed, stand-alone reports for each month applicable to this contract. In addition to providing monthly reports to the Contracting

Officer, the COR and TPOCs will maintain a complete Quality Assurance file in the CORT system. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the

Government’s performance of the quality assurance function, including the originals of the CSPs. All such records will be maintained for the life of the contract. The COR and TPOCs shall forward these records to the Contracting Officer at termination or completion of the contract.

9. Enclosure

Enclosure (1) - Contract Surveillance Plan

Enclosure 1

CONTRACT SURVEILLANCE PLAN

All SOW/CDRL tasks, including SOW/CDRL sub-tasks, will be assessed focusing on the following:

Quality of Product or Service: Assess the Contractor’s effort to transform operational needs and requirements into an integrated solution. Areas of focus may include the planning and management of program tasks, the quality of support provided throughout all phases of contract execution, the integration of program management specialties, management of interfaces, and the management of a totally integrated effort of all program management concerns to meet cost, performance, and schedule objectives.

Assess how successfully the Contractor meets program quality.

Schedule: Assess the Contractor’s adherence to the required delivery schedule by assessing the

Contractor’s efforts during the assessment period that contribute to or effect the schedule variance. Also address significance of scheduled events (i.e., design reviews), discuss causes, and assess the effectiveness of contractor corrective actions.

Cost Control: Assess the Contractor’s effectiveness in forecasting, managing, and controlling contract cost. Is the Contractor experiencing cost growth or under run? If so, discuss the causes and contractor-proposed solutions for the cost overruns. For task orders where task sizing is based upon contractor provided person-hour estimates, the relationship of these estimates to ultimate cost should be assessed. In addition, the extent to which the Contractor demonstrates a sense of cost responsibility, through the efficient use of resources in each work effort should be assessed.

Business Relations: Assess the timelines, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s reasonable and cooperative behavior, effective business relations, and customer satisfaction.

Management: Assess the Contractor’s success with timely award and management of subcontracts, including whether the Contractor met small/small disadvantage and women-owned business participation goals. Discuss the extent to which the Contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract; communicates appropriate information to affected program elements in a timely manner. Assess the Contractor’s risk mitigation plans. If applicable, identify any other management areas that are unique to the contract.

Other areas: Assess additional evaluation areas unique to the contract or that cannot be captured elsewhere.

The evaluation ratings are as follows:

Exceptional: Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good: Performance meets contractual requirements and exceeds some to the Government’s benefit.

The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory: Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal: Performance does not meet contractual requirements. The contractual performance of the task and sub-task being assessed reflect a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory: Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

Quarterly Surveillance:

The COR will perform a quarterly assessment of Quality, Schedule, Cost Control, Business Relations, Management, and Other Areas as applicable utilizing the CPARS evaluation rating definitions listed below.

Quarterly Summary of Ratings:

Quality Schedule

Number of Exceptional ____ Number of Exceptional ____

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Number of Marginal ____ Number of Marginal ____

Number of Unsatisfactory ____ Number of Unsatisfactory ____

Cost Control Business Relations

Number of Exceptional ____ Number of Exceptional ____

Number of Very Good ____ Number of Very Good ____

Number of Satisfactory ____ Number of Satisfactory ____

Number of Marginal ____ Number of Marginal ____

Number of Unsatisfactory ____ Number of Unsatisfactory ____

Management

Number of Exceptional ____

Number of Very Good ____

Number of Satisfactory ____

Number of Marginal ____

Number of Unsatisfactory ____

Annual Surveillance:

The COR will perform an annual assessment of overall contract performance utilizing the CPARS evaluation rating definitions listed below and the quarterly summary of ratings. This annual assessment will occur at the eleventh month of each period of performance and will cover the previous 12-month period of performance, except the base year of the contract which will cover the first ten (10) months of performance.

Description Surveillance Method/

Measure

Date Planned Date Completed Summary

Rating/Results

Quality of Product or

Service

Review of Quarterly

Ratings.

TBD

Schedule

Ratings.

Description Surveillance Method/

Measure Date

Planned

Date

Completed

Quality Schedule Cost

Control

Business

Relations

Mgmt.

Other

Analytical Support

Services per SOW 3.3.2

COR observation and submitted document review

ASREQ

Administrative and

Management

Support Services per SOW 3.3.3

COR observation and submitted document review

ASREQ

Cost Control

Ratings

Business Relations

Management

Other Areas

Annual Surveillance Completed By: ____________________________

Date Completed: ____________________________