N00421-09-R-0057 SOW.doc

PERFORMANCE BASED WORK STATEMENT (PBWS)

Headquarters CONTRACT SUPPORT SERVICES

Management, organizational, and business improvement services (MOBIS), financial and business solutions (FABS), and HRS (human resources services) Support Services

Contract services shall be performed in accordance with the Statement of Work as detailed in individual task orders. The Performance Based Work Statement (PBWS) and Requirements/Tasks will detail work to fall within the scope of contract.

1.0

BACKGROUND

The Naval Air Systems Command (NAVAIR) serves the Navy by providing direct and indirect support to other competencies, Integrated Project Teams, program teams, Commanding Officers, site managers and Enterprise Teams by supplying services such as strategic management/planning, organizational assessments, performance measurement, process modeling, information management, human resources, program and business analysis, public affairs, Congressional liaison, comptroller support, contract administration, financial management, change management, and security.

2.0

SCOPE

This PBWS is primarily necessary to execute major efforts underway throughout NAVAIR national communities. The individual work statements will provide the resources required to execute these efforts. The contractor shall provide professional and analytical support services to NAVAIR as determined by the PBWS described in paragraph 3.0 below.

3.0

REQUIREMENTS

3.1 Tasking includes:

3.1.1 Recommend and execute strategies or actions in support of NAVAIR programs, initiatives and projects related to the area of Management, Organizational, and Business Improvement Services (MOBIS), financial and business solutions (FABS), and human resources services (HRS). The contractor shall provide support in defining and establishing best commercial business practices to enable the NAVAIR Team to operate at the optimum level of performance at a reduced cost. This includes identifying process redesign opportunities; support in the development of benchmarking partners; reviewing business strategy and vision; developing performance measures; recommending process changes creating and delivering transition plans; providing analytical planning strategic planning and program management; and supporting overall career development planning.

3.1.2 Provide MOBIS, FABS and HRS support that shall include, but is not limited to, applying the practices, principles, and concepts of competency alignment towards supporting the NAVAIR Team in the integration and alignment of a national organization.

3.1.3 Provide business management recommendations, including research, white papers, special reports, and/or related documentation and technical briefing materials concerning a multitude of evolving projects (i.e., Total Force Readiness (TFR) statistics, manpower studies, and functional capabilities).

3.1.4 Provide program management supporting areas such as the Financial Improvement Program (FIP) and other designated programs. This support includes, but is not limited to, the development of plans of action and milestones (POA&M); conducting studies and analyses of operational and business processes; creating business strategies; reviewing and improving programmatic financial information and reports; technical briefings and related materials regarding emerging business areas and technologies within the functional areas of NAVAIR (i.e., business financial management (BFM) support, FIP expertise, and process development).

3.1.5 Provide project management support which includes, but is not limited to, facilitation of meetings, scheduling of video teleconferences, project analysis, budgeting support, preparation of briefing materials, creation of correspondence, team tasking, and data call support (i.e., facilities management, TFR, command staffing reporting and analysis).

3.1.6 Provide operational and administrative support. The contractor shall maintain continuous communications to support the efforts related to the administration of established contracts and the validation of vouchers for payment. The contractor shall provide monthly metrics data, review and analysis of contracting efforts, and support efforts geared toward improving NAVAIR HQ’s business processes.

3.1.7 Provide technical support for information technology and other technological development requirements as they relate to the TFR tools database, and the Naval Aviation Enterprise work plan tool. Provide support of the development, integration and maintenance of technical information repositories, files and databases (i.e., Continuous Process Improvement Management System (CIPMS), data warehousing (WARS)). Perform data management of the database tables, data elements, reports, and other entities contained in the Warehousing Analytical Reporting System (WARS).

3.1.8 Provide technical support and expertise in Navy business and financial management processes to include: financial analysis, budget formulation, Navy working capital fund financial operations, funds execution and accounting, and workload planning and scheduling. Provide accounting business process support that shall include processing, classifying, and summarizing transactions; assessment or enhancement of accounting internal controls; perform studies to improve accounting operations; and make recommendations for improvement of operations to gain efficiencies and effectiveness.

3.1.9 Provide end user training material development in support of the learning needs identified by the Process Owners. The contractor shall provide administrative support and maintenance of training materials, such as the management of and Navy ERP training material, schedules, and data.

3.1.10 Provide strategy development and operational support. The contractor shall maintain continuous communications to support these efforts, including providing monthly metrics data, developing concept briefs, and executing sensitivity analyses.

3.1.11 Provide lifecycle support for the NAVAIR command staffing tool and maintain requirements and modifications to incorporate NAE work plan tool requirements, as well as be responsive to other Navy TFR organizations and requirements.

3.1.12 Provide budgeting business process support that shall include assessment and improvement recommendations to budget formulation and budget execution processes across NAVAIR.

3.1.13 Provide human resource management support that shall include, but is not limited to, workforce and workload planning, addressing e-government initiatives, improving quality of services provided, and enhancing training initiatives for improved workforce performance.

3.2 Possess expert knowledge of Navy Enterprise Resource Planning System (Navy ERP) for the preparation of financial documentation, report analysis, training events, creation of business events, and the preparation of reports.

3.3 Provide personnel with NMCI access accounts and NMCI seat requirements.

3.4 Possess excellent Microsoft Excel, Word, and Power Point skill sets as well as data retrieval skills.

3.5 Any training requirements for contractor personnel shall be at the contractor’s expense. Training requirements shall be coordinated with the government team lead, Technical Point of Contact and/or Contracting Officer Representative (COR), and the contractor.

4.0 APPLICABLE DOCUMENTS

Any relevant DoD Instructions, Directives and Notes, as well as any pertinent NAVAIR and/or NAWCAD policies, procedures and guidelines necessary to complete tasking will be addressed in individual task orders.

5.0

DELIVERABLES

5.1 System Authorization Access Request (SAAR) Reports (A001 and A002). The contractor shall track (via Microsoft Excel spreadsheet) SAAR completion and personnel compliance with annual Information Assurance (IA) training requirement, monitor expiration of required investigations and initiate re-investigations of its personnel as needed. The contractor shall provide Microsoft Excel spreadsheet reports, in accordance with CDRLs A001 and A002, to the COR and NAVAIR Security (AIR-7.4) to show that requirements are met and that requirements are verified/validated on an annual basis.

5.2 The contractor shall provide reports, schedules, or other documentation in accordance with CDRLS delineated in individual task orders.

6.0

PLACE OF PERFORMANCE

6.1 The services identified within this contract may be performed at any of the following NAVAIR sites: Patuxent River and St. Inigoes, MD, Lakehurst NJ, Point Mugu and China Lake, CA; NADEP Cherry Point, NADEP Jacksonville, and NADEP North Island, 90% of the time and 10% of the time at contractor spaces.

7.0

RESERVED

8.0

PERFORMANCE REQUIREMENTS

8.1 Performance Requirements, see Quality Assurance Surveillance Plan (QASP), Attachment (1).

9.0

QUALITY ASSURANCE PLAN

9.1 Product quality and timeliness will be assessed by the COR and/or TPOC based on the performance standards set forth in Section 8.0, utilizing the monitoring methods identified there. Additional performance standards and monitoring methods, where applicable, will be identified in individual delivery orders. The contractor shall refer customer complaints to the COR and TPOC immediately. Upon receipt of a customer complaint, the COR and TPOC will document the customer’s complaint and assess the validity and cause. The COR and/or TPOC will follow up with the customer as they deem appropriate to determine areas of responsibility. The COR and/or TPOC will make the determination of what short term action shall be taken to correct unacceptable performance. They will immediately identify poor performance that jeopardizes mission and will coordinate resolution of those situations with the contractor and Contracting Officer. The COR or TPOC will document all complaints and any required rework. The Quality Assurance Surveillance Plan (QASP) is provided as Attachement (1). The Contractor and the COR/TPOC agree to measure the performance of the contractor.

10.0

SECURITY

10.1 All contractor personnel will have access to information that may be subject to the Privacy Act. The contractor is required to ensure the proper safeguarding of such information to prevent unauthorized release. Information and material processed are UNCLASSIFIED, but are considered business sensitive. A background check may be required for access to certain systems and applications.

10.2 Site Access Requirements: The contractor shall comply with specific site access requirements.

11.0

IDENTIFICATION BADGES AND CONTRACTOR ACCESS

11.1 Beginning 1 July 09 the NAVAIR Badges (Blue & Brown) will not be accepted for access to the NAS Pax River Complex, including Webster Field and NRC Solomon's. To gain base access after 30 June 2009, contractors will need either a CAC card, a RAPID Gate card, or a temporary paper pass issued from the Pass Office. Proof of U.S. citizenship is required to obtain a proper badge and to be permitted to access the government installations. Further questions or concerns can be directed to NAS Pax River Physical Security Department at 301-757-4671.

11.2 The Government will provide the contractor access to Government facilities, as required, for performance of tasks under this PBWS.

11.3 Contractor personnel arriving without prior visit approval will not be processed until the visit has been entered and approved in BASICS II. A base access locator form must be submitted 72 hours before visit. Appropriate identification media will then be issued. Permanently assigned full-time contractor support personnel as identified by visit requests will be issued a photographic ID badge or the appropriate passes for the duration of the contract, or one year whichever is shorter.

12.0

CONTROL OF CONTRACTOR PERSONNEL

12.1 The contractor shall comply with Navy Security Regulations. All persons engaged in work while on Government property shall be subject to search of their person and vehicle at any time by the Government, and shall report any known or suspected security violations to the Security Department. The contractor shall remove from performance any person who endangers life, property, or national security through improper conduct. The contractor shall conform to the provisions of DOD 5500.7-R, ‘Joint Ethics Regulation’.

13.0

TRAVEL AND MATERIALS

13.1 The contractor shall support travel requirements as defined in individual task orders. Anticipated travel locations include but are not limited to Lakehurst, NJ; Orlando, FL; China Lake, CA; Pt. Mugu, CA; North Island, CA; Cherry Point, NC; and Jacksonville, FL.

14.0

NAVY/MARINE CORPS INTRANET (NMCI) SERVICES

14.1 The contractor is authorized to procure NMCI services, including hardware, for managerial and selected software architecture, design and development efforts in support of this contract. Specific NMCI services to be procured will be established via individual task orders.

15.0

WORK SCHEDULE

15.1 The contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours are usually 8.5 hours (including a 30-minute lunch), from 0730-1600 each Monday through Friday (except on Government holidays). Some supported Government offices have the flexibility to start as early as 0600 and end as late as 1800 Monday through Friday. Services and staffing shall be provided at least 8 hours per day (during the 8.5 hour workday which includes the 30-minute lunch). Contractor work schedules shall be coordinated with the COR to ensure coverage during critical periods, coordination of tasks involving other contractors, coordination of coverage for tasking, and security compliance for buildings/areas where access is controlled. All contractors shall comply with the requirements of the Fair Labor Standards Act and particularly with Section 7 regarding compensatory overtime. Overtime shall be approved by the COR in advance of the work actually being performed. The COR will attempt to notify the contractor 24 hours in advance of the requirement. Contractor employees will not be approved for overtime in excess of 20 hours per week except in the rarest of circumstances.

15.2 Compressed Work Schedule (CWS) is an alternative work schedule to the traditional five 8.5 hour workdays (which includes a 30-minute lunch) worked per week. Under a CWS schedule an employee completes the following schedule within a two-week time period: eight weekdays are worked at 9.5 hours each (which includes a 30-minute lunch), one weekday is alternately worked at 8.5 hours (which includes a 30-minute lunch), and one weekday is not worked by the employee. The result is 80 hours worked every two weeks, with 44 work hours one week and 36 work hours the other.

15.3 The contractor awarded this contract, with prior agreement by the COR, may allow its employees to work a CWS schedule. Any contractor that chooses to allow its employees to work a CWS schedule in support of this contract agrees that any additional costs associated with the implementation of the CWS schedule vice the standard schedule are unallowable under this contract and will not be reimbursed by the Government. Additionally, the CWS schedule shall not prevent the contractor from providing the necessary staffing and services coverage when required by the Government. If agreement to implement the CWS schedule is reached with the COR, the overall schedule must be provided and approved. Key contractor personnel, at the discretion of the COR, may not be allowed to work a CWS schedule even if the remaining employees are permitted to do so. The intent is to provide needed coverage for work while allowing a benefit to accrue to affected employees.