N0040620R0004 Amendment 00003.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

This amendment is to address the final set of questions received. The point of contact for this amendment is James Wasson at james.w asson@navy.mil.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 34

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 04-Mar-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X N0040620R0004

X 9B. DATED (SEE ITEM 11)

07-Feb-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

04-Mar-2020

CODE

NAVSUP FLC PUGET SOUND

467 W STREET, 2ND FLR

ATTN: JAMES WASSON

BREMERTON WA 98314

N00406 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N0040620R0004

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SECTION SF30 - CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION C - DESCRIPTIONS AND SPECIFICATIONS

The following have been modified:

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION 1 SCOPE OF WORK

SECTION 2 ADMINISTRATIVE MATTERS

SECTION 3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

SECTION 4 CONTRACTOR FURNISHED ITEMS AND SUPPORT

SECTION 5 QUALITY ASSURANCE SURVEILLANCE PLAN

SECTION 6 CONTRACTOR MANPOWER REPORTING APPLICATION (ECMRA)

SECTION 7 CONTRACTOR SUPPORT THROUGH THE ABILITYONE PROGRAM

SECTION 8 DEFENSE BIOMETRIC IDENTIFICATION SYSTEM FOR VENDOR BASE ACCESS

SECTION 9 CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES,

SENSITIVE INFORMATION, INFORMATION TECHNOLOGY (IT) SYSTEMS OR PROTECTED

HEALTH INFORMATION

ATTACHMENTS LOCATED IN SECTION J

ATTACHMENT-1… Personnel Requirements for Labor Categories ATTACHMENT-2… Historical Level of Effort

TECHNICAL EXHIBITS

TE-1… Publications, Standard Operating Procedures (SOP’s) and Tech Manuals

TE-2… Work Order Response Times

SECTION 1.0 SCOPE OF WORK

1.1 General Requirements

1.1.1 Introduction: The mission of NCTAMS PAC DET PS is to provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of C4I operations and exercises to locations listed in the Performance of Work Statement (PWS), its tenant U.S Navy, Air Force, U.S. Coast Guard commands, other DoD agencies, and Commander Navy Region North West (CNRNW) Area of Responsibility (AOR).

The contractor shall provide all material, labor, supplies, vehicles, test equipment, and any other items required to perform the PWS. The scope of this PWS provides for maintenance of Northern Telecom Private Automated Branch Exchange (PABX) systems, AVAYA Systems, Voice Mail systems, Remote Intelligent Peripheral Equipment (IPE), batteries and rectifier systems, proprietary digital telephone sets, fiber optic and copper cable plant, main frames, and operator consoles. The contractor shall also be required to provide labor and material to maintain and install additional inside/outside cable plant and fiber optics, as well as equipment and labor to provide switch expansion capability and dot release software updates. Contractor shall be responsible for obtaining any necessary technical representative status, licenses, permits, to comply with any applicable U.S.

and laws, codes, and regulations required to perform their duties.

The work described in this PWS shall include a base period with four additional option years as described in the solicitation instructions to offerors of the awarded contract, unless sooner terminated by the Government. The work shall also include a 15-day orientation phase-in period, as described in the PWS under section 1.1.10

1.1.2 Place of Performance: The requiring activity for this contract is NCTAMS PAC DET PS. The following list outlines the specific areas where contract performance shall take place:

A. Naval Station Everett, Everett, WA

1. 2000 West Marine View Drive, Everett, WA

2. 13918 45th Ave NE, Marysville, WA

3. 21027 Jim Creek Road, Arlington, WA

B. Naval Air Station, Whidbey Island, Oak Harbor, WA C. Naval Magazine, Port Hadlock WA D. Naval Undersea Warfare Center, Keyport, WA E. Pacific Beach Resort and Conference Center, Pacific Beach, WA F. Naval Hospital Bremerton G. Naval Base Kitsap, Bangor, Silverdale, WA H. Puget Sound Naval Shipyard & Intermediate Maintenance Facility, Bremerton, WA I. Naval Base Kitsap, Bremerton, WA

1.1.3 All labor categories/personnel, as proposed by the Contractor in their Technical Proposal, constitute the minimum staffing under this Contract. The Contractor shall provide at least this minimum level of properly trained and qualified staffing under the contract, during both the Orientation/Phase-in period and during the life of the contract. During the period of orientation/phase-in, and for the life of the Contract, all on-site personnel as proposed by the Contractor shall be dedicated to this Contract and working on-site for a minimum of eight hours per day, 40 hours per week. Contract support includes:

OSP O&M support ISP O&M support Maintenance Reports and Records

1.1.4 Hours of Operation: The Contractor shall ensure all timelines and contract requirements are continually met without any interruption during the life of the contract. The site shall be manned by sufficient, fully qualified personnel to respond to normal and emergent tasking while complying with all safety and security requirements. In order to provide sufficient coordination with Government personnel, the Contractors normal working hours will be structured within the core hours as outlined below:

A. The ISP/OSP Technicians and Site Manager shall report to work Monday through Friday and work a minimum of eight hours a day during the government standard business hours of 0800 through 1700. The core hours that must be covered each day Monday through Friday at Naval Hospital Bremerton, Naval Air Station Whidbey Island; Building 975, and Everett Naval Base; Building 2114, is 0800 to 1430 PST. ISP/OSP Technician support shall also be available for emergency recall IAW the PWS and Technical Exhibits.

B. The Site Manager shall provide procedures in writing, to identify steps for activating on-call and emergency contract support 24 hours a day, 7 days a week, 365 days a year (including leap year, and all Federal Holidays). These procedures must be delivered to the COR NLT that the last day of the phase-in period. The Contractor shall not bill, or be paid by the Government, for any overtime that has not been pre-approved by the COR in accordance with these provisions.

Federal Holidays:

New Year’s Day 1st January Martin Luther King Day 3rd Monday in January Presidents Day 3rd Monday in February Memorial Day Last Monday in May Independence Day 4th July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11th November Thanksgiving Fourth Thursday in November Christmas 25th December

1.1.5 Location: The primary equipment to be maintained under this PWS is located in various facilities as outlined below:

A. Main Switch (Meridian 1, Opt 81), Network Management System, Nortel Call Pilot Voice

Mail, Battery Plant.

1. Naval Air Station Whidbey Island Oak, Harbor, Washington 98278 Building 975 Digital Trunk Quantity: 950 Serial Number Z04354 Digital Port Quantity: 2050 End User Name NAS WHIDBEY Analog Port Quantity: 2460 System Type OPT81C ISDB BRI Port Quantity: 16

B. Meridian 1, Opt 61, Battery Plant.

Building 993 Hospital

Digital Trunk Quantity: 115 Serial Number D18922 Digital Port Quantity: 234 End User Name NAS WHIDBEY Analog Port Quantity: 310 System Type OPT61C ISDN BRI port quantity: 6

C. Meridian 1, Opt 61, Battery Plant.

Building 12 Sea Plane Base Digital Trunk Quantity: 211 Serial Number D18923 Digital Port Quantity: 70 End User Name NAS WHIDBEY Analog Port Quantity: 139 System Type OPT61C ISDN BRI Port Quantity: 2

D. Remote Intelligent Peripheral Equipment (IPE) Shelf, Battery Plant

Building 386 (Hg 5)

Building 2547 Building 103 Building 108 Building 2700 (NOPF) Building 385 Building 976 Building 2771 Building 410 (Hg 6) Building. 17 (NEX) Building. 2733 (Hg 11) Building. 2544 (Hg 7)

2. 21027 Jim Creek Road

Arlington, Washington 98223-8599 G650 Gateway with CICSCO 2811 STN 0005319846 Digital Trunk Quantity: 1 (24 members) Remote gateway connected back to Everett

Digital Port Quantity: 19 Analog Port Quantity: 47 ISDN BRI Port Quantity: 4

E. Main Switch, Avaya S8710, Network Management System and Callware Callegra voice mail system, battery plant.

1. Everett Naval Base 2000 West Marine View Drive Everett Washington 98201 Building 2114 Digital Trunk Quantity: 13 (379 Members) STN 0005319846 Digital Port Quantity: 1002 CM4 Main Site Analog Port Quantity: 753

ISDN BRI port quantity: 23

F. Avaya S8710, Battery Plant.

1. Smokey Point Complex

13918 45th Ave NE Marysville Washington 98271 Digital Trunk Quantity: 4 (96) members STN 5319846 Digital Port Quantity: 128 Connected back to Everett main site has a Analog Port Quantity: 120 survivable processor ISDN BRI port quantity: 1

G. Avaya Definity_G3R_ Battery Plant. Voice Mail Intuity/Audix

1. Naval Hospital Bremerton

Bremerton, Washington The switch currently has 12 trunks. STN 2932795 Main CM4 STN

6 GROUP TYPE ISDN STN 2932800

8 GROUP TYPE TIE

The switch currently has:

190 Analog cards with 16 ports per card Total: 3040 49 Digital cards with 8 ports per card Total: 392 10 Digital cards with 24 ports per card Total: 240

H. OCTEL Voice Mail

Note: NCTAMS PAC DET PS DSN Switches and voicemail systems may be upgraded; the contractor shall maintain all DSN Switches and new voice mail systems based on current type and version of equipment. For reference the AVAYA SOLD TO NUMBERS ARE:

Naval Base Bremerton #2932800 Everett #0005319846

1.1.6 Outside Plant (OSP) O&M support: The Contractor shall provide OSP O&M to include, installing, inspecting, splicing, testing, repairing, replacing, upgrading and providing documentation for both copper and fiber optic backbone and distribution systems from the vertical frame to the end-user premise equipment IAW standards, codes and regulations specified in the PWS and Technical Exhibits. Contractor shall identify, document and request maintenance actions from the BCO trouble desk on all outside plant cable deficiencies discovered. Specifically, the Contractor shall provide OSP O&M support as follows:

A. Contractor shall accomplish work orders in accordance with the work order response times listed in PWS and Technical Exhibits.

B. Contractor shall install, modify, replace, lace, maintain, relocate, and remove all telephone instruments, Local Area Network circuits, special circuits, house cable, premise copper and fiber wiring and similar communications equipment, as approved by the NCTAMS PAC DET PS COR via work orders. Contractor support for NCMI and PIG (Puget Infrastructure Grid) requirements is considered part of this effort.

C. Contractor shall install, modify, replace, maintain, relocate, and remove all terminal boards, cross connect boxes, fiber optic couplers, fiber media converters, and communications pedestals, and shall run all cross connects, ensuring that all are properly grounded, tagged, labeled and/or stenciled IAW the PWS and Technical Exhibits.

D. Contractor shall provide a copy of all completed work requests/trouble tickets to the BCO trouble desk and the BCO with updates for changes to communication circuits.

E. Contractor shall perform and record an annual check of all cable vaults to determine if cables are properly bonded to the ground, and to ensure cables are properly supported on the cable racks. The Contractor shall provide a written report of findings to the COR within 15 days of annual check and correct all deficiencies within 60 days.

F. Contractor shall install telephone premise wire from the outside cable plant terminal protector to the telephone instrument, IAW the PWS and Technical Exhibit 1.

G. Contractor shall install, splice, and repair all outside cable plant cables/fiber optic cables.

Fiber optic splices will use fusion splice and/or mechanical splice techniques IAW the PWS and Technical Exhibits. Contractor shall test all fiber optic cables, multimode and single mode, prior to installation, and upon completion of connections, ensuring that new installations and repairs are IAW the PWS and Technical Exhibit 1. Test results shall be reported to COR upon completion.

H. Contractor shall maintain all outside cable plant man-holes and hand-holes, and shall perform and record an annual clearing/cleaning of all foreign matter to ensure that all cables/conduits are accessible and in good condition. Man-holes/hand-holes shall be inspected for water intrusion monthly and after heavy rains, and dewatered to a maximum water level of not more than 2 inches. The Contractor shall provide a written report of findings to the COR within 30 days of inspection and correct all deficiencies within 15 days.

I. Contractor shall maintain copper cable and fiber optic assignment records in hard copy and electronic format IAW BCO requirements, programs, and processes. The Contractor shall conduct an inspection of cable records quarterly and ensure all changes to existing cable records are forwarded to the NCTAMS PAC DET PS COR.

J. Contractor shall identify and label in a manner acceptable to the COR items to include the following Government property: underground cable routes, manholes, hand holes, pedestals, and cables.

K. The Contractor shall provide data from surveys that identifies required corrective maintenance of base infrastructure to the COR within 15 days of survey.

L. Contractor shall ensure that all backup batteries for telephone switch and related equipment are maintained IAW the PWS and Technical Exhibits.

M. The Contractor shall provide Installation, Clean up and Repair of Telecommunications racks, cabinets and closets to correct deficiencies identified by the COR.

N. If required maintain the Puget Information Grid IAW with local directives.

1.1.7 ISP O&M support: The Contractor shall provide ISP O&M to include maintaining the installed telephone switches at designated sites IAW PWS, and associated ancillary equipment including voice mail. Specifically, the Contractor shall provide inside plant O&M support as follows:

A. Contractor shall be required to perform all telephone switch maintenance IAW the PWS and

Technical Exhibit 1. Contractor shall be required to troubleshoot and repair the base telephone switch at locations outlined in the PWS, to include all remote switching equipment, and ancillary equipment to include voice mail.

B. Contractor shall report all outages immediately to the COR and if unable to resolve an outage on the telephone switch or related equipment within 30 minutes, the Contractor shall contact the Technical Support “Hotline” as noted in local SOPs.

C. Contractor shall operate the telephone maintenance console to install new telephone extensions, perform programming changes on telephone numbers, set/change class of service, and to activate/deactivate special features IAW the PWS and Technical Exhibit 1.

D. Contractor shall troubleshoot telephone outages and restore service (Tier 1 support), or refer outages to the proper repair agency. When required by other communications facilities, including the commercial telephone provider, coordinate in troubleshooting end-to-end circuit problems whether operated and maintained by government or other agencies IAW the PWS and Technical Exhibit 1.

E. Contractor shall maintain the telephone main distribution frame (MDF), intermediate distribution frame(s) (IDF), and all switch and cable records.

F. Contractor shall perform all cross connects at the MDF/IDF for installation, relocation, or removal of telephone service or communications circuits transiting the facility.

G. Contractor shall serve as a single point of contact for all telephone communications outages in coordination with maintenance control, and the BCO trouble desk.

H. Contractor shall coordinate with Tier 2 maintenance support contractor in identifying, addressing and resolving difficult preventive and corrective system maintenance issues that require a manufacturer’s expert level of knowledge.

I. The Contractor shall monitor all circuits and systems within the switch for degradation. When degradation is discovered or notification is provided, the Contractor shall immediately begin corrective efforts to restore normal operations.

J. The Contractor shall perform quality control tests and measurements on all trunks, channels, circuits, and equipment for which the command is responsible for IAW the PWS and Technical Exhibit 1.

K. The Contractor shall request and schedule authorized outages for all communications in their area of responsibilities to include subordinate sites IAW the PWS and Technical Exhibit 1.

L. The Contractor shall be responsible for proper installation, modification, and removal of all circuits, wiring, and ancillary equipment IAW TSO’s.

M. The Contractor shall respond, in accordance with Technical Exhibit 2, to all alarm conditions such as the Telephone Switch, UPS/Generator system, or other station alarms. The Contractor shall take action to investigate, isolate and clear all alarms on equipment and systems the Contractor is responsible for IAW the PWS and Technical Exhibits. In the event an alarm condition is present on equipment or systems the Contractor is not responsible for such as the UPS/generator system, fire, HVAC, or intruder alarms, the contractor shall immediately notify the appropriate department for action to clear alarms and restore operations. The Contractor shall be subject to recall after normal working hours to take action on all alarms and system outages they are notified of IAW NCTAMS PAC DET PS SOP’s.

N. The Contractor shall install, adjust, and test all ancillary equipment IAW the PWS and

Technical Exhibits.

O. The Contractor shall comply with all security requirements as identified in the DD-254 attached to this contract.

P. The Contractor shall perform monthly scanning and assessments alone with updating systems with fixes, patches, definitions and service packs.

Q. REMOVED

1.1.8 Maintenance: The Contractor shall provide preventive and corrective maintenance for all equipment and systems IAW the PWS and Technical Exhibits and as prescribed by NCTAMS PAC DET PS 3M Coordinator. Specifically, the Contractor shall provide Maintenance as follows:

A. The Contractor shall implement and manage PMS. Successful performance of the Contract requires the Contractor to maintain, at a minimum, a PMS PPR of 80%. The Contractor shall complete all planned maintenance within the time frame IAW MIPs and MRCs.

B. The Government shall provide MIPs and MRCs during the Phase-In period. MIPs are normally updated quarterly and are provided by the Government. Increases maintenance hours may result in a contract modification. The man-hours expended for maintenance is identified in the Technical Exhibits.

C. The Contractor shall comply with PQS requirements IAW Technical Exhibits and station

SOPs. The Contractor shall be responsible to comply with maintenance program safety requirements during the performance of this Contract.

D. All maintenance and repair work shall conform to the highest professional standards and shall restore original equipment standards of performance, operability, reliability and accuracy.

The Contractor shall not exchange subassemblies, materials or parts among equipment (cannibalize) without specific written approval of the COR, nor shall the Contractor substitute or replace parts or material with a grade of part or material less than that provided by the original equipment manufacturer.

1.1.9 Reports and Records: The Contractor shall provide reports and records as required to document all contract support activities. Specifically, the Contractor shall provide Reports and Records as follows:

A. Contractor shall maintain station logs IAW NCTAMS PAC DET PS SOP’s. At a minimum, the Contractor shall maintain Master Station Logs for below listed work areas and make all logs available to the Government when requested.

Outside Plant Inside Plant

B. The Contractor shall provide Weekly Status report to include Outside Plant problems, Link/Trunk/Circuit Outages, Inside Plant and Telephone Switch Issues and Power/AC Issues to the COR. The report will identify both the problem and resolutions in the format outlined in the Technical Exhibits and SOPS.

C. The Contractor shall work with the site BCO to ensure the Government provided cable records system is maintained and updated with current records to include building numbers, cable pairs, pedestals, etc. The Contractor shall ensure that trouble reports and work requests are processed using the Government provided procedures and GFE.

D. The Contractor shall provide ISP/OSP testing (Point to Point/End to End), certification and labeling of new infrastructure IAW the PWS and Technical Exhibits.

E. The Contractor shall provide all other reports and records IAW the PWS and Technical

Exhibits.

1.1.10 Orientation/Phase-In Period: Orientation/Phase-in period is the period of time required by the Government to ensure a satisfactory transition and turnover from the incumbent Contractor to the new

Contractor. If the incumbent Contractor is the successful offeror and becomes the new Contractor, then the Government will not exercise an Orientation/Phase-in period as part of this contract. The Contractor shall be required to provide all personnel, as offered in their Technical Proposal, to be on-site for the 15-day period prior to the start of full contract performance. The purpose of this period is for Contractor personnel to become familiar with the duties to be assigned and to participate in the turnover of equipment and property. The start of full contract performance is the date when the new Contractor takes full responsibility for the operation and maintenance of the equipment. All activity during the Orientation/Phase-In period will be conducted in such a manner as to not interfere with, disrupt, or hinder the incumbent personnel in the performance of their assigned functions. During the Orientation/Phase-In period, the Contractor shall meet the following minimum performance benchmarks:

A. Observe operation and maintenance activities to gain experience and familiarization with tasks to prepare to assume full responsibilities under the Contract.

B. Establish an orderly transition of duties and responsibilities from the incumbent to the oncoming Contractor. Turnover activities shall include, as a minimum: coordinating procedures for turnover inspection and documentation; accomplishing inventory of Government-furnished property; observing demonstration/performance of equipment familiarization with Navy and site-specific procedures and methods.

C. Establish a positive management climate by formulating and implementing appropriate internal policies or procedures designed to assign schedules and tasks appropriate to the designated positions; establish logging and record keeping procedures; integrate and train personnel; and familiarization with operational tasks and reporting procedures.

D. Establish company operations and interaction/communication with Government personnel.

E. Familiarization with manuals, site technical library (including schematics and drawings), reports, maintenance histories, logs, records and procedures.

F. Contractor Personnel Exempted from Phase-in. Personnel who are currently employed by the

Government or its Contractor work force and already working at the facility, but have been hired by the new Contractor, may be exempted from participating in the orientation/phase-in period upon written request and approval from the Contracting Officer. All requests for exemption shall be submitted by the Contractor to the COR, who shall review the list and forward it to the Contracting Officer for a determination. The Contracting Officer, or delegated representative, will make the final determination and issue approval or disapproval thereof. The request shall include, but not be limited to, a list of nominees for exemption, their titles, current positions with the U.S. Government or its Contractor work force, and reason for requested exemption. Requests for exemption shall be submitted in sufficient time for the request to be denied or granted prior to the date required to report on site.

1.1.11 Transition Plan: The Contractor shall prepare and maintain a transition plan that ensures:

A. A smooth transition from contract start date to full operational status (phase-in).

B. A smooth transition from current contract performance to performance by a different

Contractor or by the Government in a follow-on period (phase-out).

1.1.12 Phase-Out Period: The Contractor shall be required to provide phase-out coordination and familiarization for a new Contractor, or Government employees, for a period of fifteen (15) days prior to the conclusion of this Contract, regardless of reason for end of contract. The Contractor shall perform a joint inventory of material assets and determine condition of equipment with the

Government and the third party Contractor during the phase-out period. The Contractor shall prepare an inventory report, in a format agreed to by the Government.

1.1.13 Deliverables

Deliverable Due Date

Names of all on-site employees End of phase-in period

Information Assurance Plan NLT 15 calander days after contract start date

Safety Plan NLT 15 calander days after contract start date

Property Control Plan NLT 15 calander days after contract start date

Security Plan NLT 15 calander days after contract start date

Weekly Status Report Weekly

Outage Report Plan NLT 15 days after start of full contract performance

Annual Cable Vault Check W/I 15 days of annual check due date

On-Call/Emergency Procedures End of phase-in period

Spare Parts Annual Inventory June

1.2 Contractor Personnel Requirements

1.2.1 General: The Contractor shall be accountable to the Government for the performance of all employees, including subcontractors, used in fulfilling the requirements of this PWS. The Contractor must be a certified Avaya Partner. Contractor personnel qualifications will be subject to Government review. Contractor’s trainees shall not operate or perform maintenance on equipment without continuous supervision by fully qualified personnel. Contractor is responsible for all costs related to training discussed in this paragraph for its employees.

Contractor shall not employ a person for work under this contract if such a person is identified to the Contractor by the KO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

In the event it becomes necessary to replace any contract personnel for any of the above reasons, Contractor shall not be reimbursed for costs associated with such removal including the costs for replacement of personnel so removed. Contractor shall inform the COR within 24-hours and submit a written report within five working days of incidents of misconduct by their employees that violate the laws of the United States.

Contractor personnel must be United States citizens, able to communicate effectively in English, both orally and in writing.

1.2.2 Staffing Provisions: Any vacancy shall be filled by fully qualified personnel within the same management or labor category of the existing vacancy within a 30-day period.

1.2.3 Contractor Employees Report: The Contractor shall provide the Government a written report, at the end of the orientation period, and upon the occasion of a vacancy filling, with the names of all on-site Contractor employees, their position as specified in the Technical Proposal, and job assignment.

1.2.4 Contractor Employees Report Updates: The Contractor shall submit report updates within five

(5) working days, when substitutions are made, and when employees are terminated, furloughed, suspended or on extended leave of absence (for reason of illness, death, military reserve or national guard activation or any other cause).

1.2.5 Staffing during Emergency and Disaster Support: In the event of an Emergency or Disaster as declared by the station Commanding Officer (CO), the operations may come under the direct control of the station CO or duly designated representative from the EOC (Emergency Operations Center).

1.2.6 Site Manager: The Contractor shall designate one individual with primary duties as the Site Manager. The Site Manager shall have the appropriate technical and managerial experience and be knowledgeable in all facets of the work performed under this PWS. The Site Manager shall generate weekly and/or monthly work schedules that shall be posted and available to the COR at least 5 days prior to start of schedule, and shall demonstrate Contractors ability to meet all contract requirements.

The Site Manager shall be the Contractor’s primary representative and have the Contractor’s full authority to act on matters pertaining to the performance of services under this contract. The Site Manager shall designate an Alternate or Acting Site Manager in writing to the COR. The designated Alternate or Acting Site Manager shall have full authority to take any necessary contract support actions when the Site Manager is absent or unavailable. The Site Manager or Alternate/Acting Site Manager is not intended to be a dedicated fulltime position and may be assigned as a collateral duty.

The Site Manager shall ensure that all other contractor personnel assigned to this contract working at designated sites meet all contract requirements. A site manager is not required at each site.

A. In the event that the Site Manager will be absent for a period of one week or more, the COR shall be notified in advance and adequate provision shall be provided by the Contractor to ensure full contract coverage and alternate points of contact are provided.

B. The Site Manager shall provide an “outage reporting plan” to the COR, not later than 15 days after start of full contract performance, that ensures the COR is kept apprised in near real-time of any and all outage situations until restoral efforts are completed. An outage report will be submitted to the COR NLT 24 hours after an outage has occurred and will document details in accordance with station SOPs.

C. The Site Manager shall meet with the Government’s representative (normally the COR) or deemed representative at least once per week during the first six months of this contract.

Thereafter, meetings shall be held as often as deemed necessary by the COR. These meetings may be face-to-face, by phone or conference call as appropriate and as determined by the COR. The Site Manager shall provide written minutes of these meetings within five calendar days of each meeting to the COR, unless otherwise waived by the COR.

1.2.7 Names/Number of On-Site Contractor Employees: The Contractor shall provide the Government not later than (NLT) the end of the Orientation/Phase-In Period, the names of all on-site Contractor employees, their position as specified in the Technical Proposal, job assignment, functional area, location, and security clearance.

1.2.8 Maintenance of Contractor’s List of Personnel: During the life of the contract, the Contractor shall continually update the list of on-site Contractor personnel when substitutions are made and when employees are terminated, furloughed, suspended, or on extended leave of absence due to illness, death in family, or any other cause. Changes to the list of on-site Contractor employees shall be effected by the Contractor within five working days of the actual substitution or termination of the employee.

1.2.9 Personal Hygiene and Dress: Contractor shall ensure employees maintain acceptable personal hygiene, as well as neat and acceptable work attire.

1.3 Contractor’s Quality Control (QC) Program

1.3.1 Overview and Responsibilities: The Contractor shall provide and maintain an inspection system and quality control program covering the services to be provided herein. A copy of the QC Plan shall be kept on site and available to the Government upon request.

1.3.2 Quality Control Plan specifics: The design of the inspection system is left to the Contractor's discretion, so long as it provides the desired quality control. The plan shall provide the Contractor’s detailed management, organization and operational plans for a continuously conducted performance-monitoring program for all systems, equipment and circuits to ensure high quality customer services by detection and correction of degradation before service interruptions occur. The plan shall include as a minimum:

a. A description of the inspection system that will be used to monitor and check the services required by this PWS. The description shall include specifics as to the areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the inspectors.

b. Control procedures for any Government provided keys or lock combinations.

c. Description of the methods to be used for identifying and preventing defects in the quality of service performed.

d. A description of the records to be kept to document inspections and corrective or preventive actions taken.

e. Compliance with OSHA.

f. Compliance with EPA regulations.

g. Compliance with information, physical and personnel security requirements.

h. Standard forms and reports to be used to document quality control/performance testing, including work flow and distribution charts.

i. Locations, formats and procedures for Master Station Logs in accordance with NTP-4 and

DISAC 310-70-1, Supplement II, Chapter II.

1.3.3 Quality Control Plan periodic review: The Contractor shall update and revise the plan as necessary and submit to the COR for annual review in September of each year. The plan shall become the property of the Government upon contract completion.

1.4 Government Inspections and Evaluations

1.4.1 DISA Performance Evaluations (PEs): DISA may conduct PEs (usually bi-annually) to evaluate operational readiness of NCTAMS PAC DET PS to include but not limited to operations, maintenance, logistics, training, power production, documentation, circuit history, grounding, bonding and shielding.

The Contractor shall cooperate in these visits and correct any deficiencies discovered during the evaluations that are within the scope of the contract. The Contractor shall further submit a monthly status report to the COR for forwarding through the chain of command to DISA, NCTAMS PAC, and the KO, which reflects those deficiencies which have been corrected and an estimated date of completion for resolving all outstanding deficiencies. The Contractor shall submit a plan to the COR to correct these deficiencies within 10 days of receipt of the DISA PE final report and correct all deficiencies within 120 days of receipt of the final report. The Contractor shall bear all costs for labor hours and repair/adjustments to correct deficiencies cited in the DISA PE report that are in the Contractor's area of responsibility as defined in the PWS.

1.4.2 Command Readiness Inspection: Command Inspections are conducted periodically (approximately every three years) to evaluate the operational readiness of individual stations, detachments or sites. Command Inspection teams are comprised of personnel from FFC/C10F IG Staff and NCTAMS PAC Departments or Field Activities. Notification of inspection visits is normally provided 30 days in advance. The Government will notify the Contractor of all scheduled and unscheduled inspections. The objectives of the inspection are to:

A. Evaluate facilities and equipment to identify significant deficiencies and problem areas that affect the operational capability of the station, service to the users, or system quality and reliability.

B. Present significant problems to the appropriate levels of the command to allow implementation of timely corrective actions.

C. Provide technical assistance as required.

D. Ensure that deficiencies and problem areas have been properly resolved

1.4.3 Additional Performance Review/Inspections: Below is a list of Contractor performance areas that are subject to review by inspection teams. This list is subject to change and may not be all-inclusive.

A. Physical Security and Loss Prevention Program

B. Information Systems Security Program

C. Safety/Environmental Program

D. Information and Personnel Security

1.4.4 Contractor's Responsibility: The Contractor shall provide access to spaces, records and equipment in support of inspection teams. NCTAMS PAC DET PS will respond to inspection team findings and provide technical direction for correction of deficiencies. The Contractor shall be responsible for correcting deficiencies within the time limits that are within the scope of this PWS.

SECTION 2.0 ADMINISTRATIVE MATTERS

2.1 Security Program

2.1.1 General: All Contractor personnel shall have a minimum Secret clearance based on a NACLC per DODINST 5220.22M and comply with the security guidance of the DD Form 254 in this Contract.

Proof of security clearance shall be provided prior to the Government granting unescorted access to NCTAMS PAC DET PS spaces and at the start of the Contract phase-in period. A Security Plan shall be submitted to the COR NLT 15 calendar days after Contract start date and within 30 calendar days of any change. The Contractor shall provide security programs as follow and in accordance with the directives indicated.

A. The Contractor shall comply with all Navy and Federal Government security laws and established policies and procedures. Contractor shall follow procedures for security compromises that conform to Navy and Government procedures; this shall include reporting to the Security Manager of any security compromises IAW Technical Exhibits.

2.1.2 Physical Security: The Contractor shall ensure all new employees are provided a security briefing covering site access control procedures, key control, government property control, the introduction of prohibited items in restricted spaces, action to be taken in the event of emergency situations (bomb threat, fire), and antiterrorism and information systems security awareness.

A. NCTAMS PAC DET PS will provide continuous physical security for contractor assigned spaces. The Contractor shall abide by security instructions IAW the PWS and Technical

B. The Contractor shall comply with NCTAMS PAC DET PS and or Standard Operating

Procedures (SOPs) Instructions for Building access.

2.1.3 Visitor Control: The Contractor shall submit a visit request, for any visitor, to the COR, who will review and provide written approval to the Contractor on visit requests, written or verbal, prior to access to the facility. The Contractor shall ensure all visitors comply with regulations related to introduction or removal of classified material and unclassified property and information. The Contractor shall maintain a record of all visitors admitted inside the facility, and an appropriately cleared Contractor employee will at all times escort visitors not holding a minimum of SECRET security clearance. Visitors requiring access to the compound (grounds keepers, facilities maintenance workers, etc.) during normal FPCON may be allowed unescorted access provided the visit has been authorized. During heightened FPCONs, the Contractor shall follow applicable instructions, and SOPs that may require more stringent security requirements. Firefighting, law enforcement, or other personnel responding to an emergency shall be granted immediate access. In case of fire or other catastrophic events the Contractor shall notify, as soon as possible, the COR and others as instructed by pertinent NCTAMS PAC DET PS local instructions. The following additional requirements are provided:

A. The Contractor shall request access for visitors to NCTAMS PAC DET PS spaces by written request which will be reviewed and approved by the NCTAMS PAC DET PS Security Manager based on the information provided. This request must be provided at least 24 hours in advance.

B. The Contractor shall maintain a visitors log to record all visitors for entry to Switch Rooms.

2.1.4 Badges: The Contractor shall ensure that every employee applies for and receives a NCTAMS PAC DET PS Access Control Badge if required prior to the start of full contract performance. The Contractor shall also ensure that all passes are returned to the Security Manager as employees are dismissed or terminated, and when the contract expires. The Contractor shall ensure that all employees display their passes above the waist and that they are visible at all times. The Commands Security Manager and or COR will periodically conduct random checks to verify that passes match an individual’s personal identification.

2.1.5 Key and Lock Control: The Contractor shall implement a key and lock control program for ensuring that all keys and combinations to cipher locks issued to the Contractor by the Government are controlled and accounted for. Items discovered lost or unaccounted for shall be reported to the Government’s on-site representative within 12 hours or the next scheduled workday, whichever occurs first. Checkout procedures shall be employed to the maximum extent in lieu of permanent issuance of keys to personnel. The Contractor shall immediately report the occurrence of compromise of cipher lock combinations to the COR or designated representative.

The Contractor shall limit access to NCTAMS PAC DET PS spaces to Contractor employees and visitors authorized by the NCTAMS PAC DET PS Security Manger. The Contractor shall not duplicate any key issued by the Government.

2.2 Information Assurance Program (IA)

2.2.1 General: The Contractor shall prepare and maintain a written Information Assurance Plan in accordance with Technical Exhibit 1. The Plan shall be submitted to the COR NLT 15 calendar days after Contract start date and within 30 calendar days of any change. The Contractor shall ensure that all Information Assurance programs/provisions are met IAW this PWS and Technical Exhibits which outline appropriate administrative, technical, and physical safeguards to protect any and all

Government data and to ensure the confidentiality, integrity, and availability of government data. This shall include provisions for personnel security, electronic security and physical security as outlined in this PWS and Technical Exhibits. Specifically, the Contactor shall work with the Information Assurance Manager (IAM) to develop a plan that includes but not limited to the following:

A. Favorable adjudication for Automated Data Processor/Information Technology (ADP/IT) Level II, Critical Non-Sensitive positions.

B. Supporting/conducting vulnerability mitigation process.

C. Supporting C&A Teams during system security testing.

D. IA Training to include Privileged-Level Assess Agreement (PAA) and System Access

Authorization Request-Navy (SAAR-N) prior to being granted access by the IAM.

E. Submission of approval requests to the IAM before installing any hardware or software.t.

F. Enforcing polices as outlined by IAM/IAO.

G. Monthly Information Assurance Vulnerability Management (IAVM) scanning and assessments.

H. Routine routinely reviewing vendor sites, bulletins, and notifications and proactively updating systems with fixes, patches, definitions and service packs with Program Manager and IAO/IAM approval.

I. Maintaining current government approved anti-virus software engines and definitions on all components of DSN Whidbey, Naval Hospital, and Everett Information Systems.

J. Review and verify currency of user accounts, accesses, and logins to ensure accounts are up-to-date.

K. Servers and Workstations displays the Standard Mandatory DoD Notice and Consent Banner in accordance with DoD CIO Memorandum, “Policy on Use of DoD Information Systems– Standard Consent Banner and User Agreement”, Current approved release.

L. Develop Backup and Restoral Standard Operating Procedures and test where technically feasible for restoral integrity.

M. Monitor Information Systems performance to ensure that recovery processes, security features, and operating system configurations are unaltered.

N. Monitor Information System audit logs and log files, and report anomalous or suspicious information in accordance with NCTAMSPAC DET PS Incident Response Plan.

2.2.2 Information Assurance Work Force (IAWF): The Contractor shall ensure that personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions in accordance with this PWS, attachment 1 and Technical

A. Upon request by the Government, the Contractor shall provide documentation supporting the information assurance certification status of personnel performing information assurance functions.

B. Contractor personnel who do not have proper and current certifications shall be denied access to DoD information systems for the purpose of performing information assurance functions.

C. Contractor employees operating and maintaining NCTAMS PAC DET PS DSN Switches shall be designated Information Assurance Technical (IAT) Level II with the following certifications and Operating System course completion.

1. Baseline Certification - CompTIA Security+ Certification. The Contractor shall bear the cost of this certification and any training deemed appropriate.

2. Operating System Course – Successful completion of approved Microsoft Windows Server and Red Hat Linux course.

D. The Contractor shall maintain positive configuration management and control of all information systems/assets under his purview. Further, Contractor shall maintain system configuration logs identifying all components (i.e., hardware, software) of the information system documenting system software changes (i.e. applications, operating system, security patch, hardware upgrades).

2.3 Safety Requirements

2.3.1 Safety Plan: The Contractor shall prepare and maintain a written Safety Plan. The Plan shall be submitted to the COR NLT 15 calendar days after the Contract start date and within 30 calendar days of any change. The Contractor shall ensure that all safety programs/provisions meet the requirements of Federal laws, rules and regulations. If significant changes are made to applicable regulations, the Contractor shall modify the plan accordingly. The plan shall provide or describe:

A. How the Contractor shall provide emergency medical care for Contractor employees.

B. How the Contractor shall ensure that all of its employees working under this contract are CPR certified.

C. A designated and qualified person for ensuring worker safety.

D. A log of hazardous materials to be introduced to the site with estimated quantities and all MSDSs

2.3.2 Reporting of Unsafe/Hazardous Conditions: The on-site supervisor shall verbally inform the COR of any unsafe or hazardous conditions immediately upon becoming aware of the condition, and in writing within one workday. If the condition is within the scope of the Contractor’s responsibility, as contained in this PWS, the Contractor shall correct the unsafe condition immediately and notify the

COR.

2.3.3 Fire Preparedness and Fire Prevention: The Contractor shall render assistance as outlined in applicable station SOPs and instructions regarding fire safety and response to fire alarms. The Government will ensure that Contractor employees are familiar with the unique characteristics of the facility's fire alarm and extinguishing systems.