2.04 N00244-24-R-0003-0004.pdf

1301079702

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to: 1) update the PWS, and 2) update attachment 12.

1. CONTRACT ID CODE PAGE OF PAGES

1 41

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 28-Feb-2024

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street , County, State and Zip Code) X N0024424R0003

X 9B. DATED (SEE ITEM 11)

30-Jan-2024

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

28-Feb-2024

CODE

NAVSUP FLC SAN DIEGO

REGIONAL CONTRACTS (CODE 200)

3985 CUMMINGS ROAD

BUILDING 116 - 3RD FLOOR

SAN DIEGO CA 92136-4200

N00244 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N0024424R0003

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Wireless Performance Work Statement

1.0 Overview

The Department of the Navy (DON) is seeking a multi-agency solution to satisfy the repetitive needs for the enterprise-wide commercial wireless mobility requirements of the DON, Department of Defense (DoD), and other federal agencies. This solution will provide Wireless Mobility Telecommunication services and devices to Military Members and Federal Civilian Agencies within the 50 United States. This procurement anticipates a multiple award contractual ordering solution to provide end users a best value solution for their current and future dynamic wireless mobility requirements. The awarded Multiple Award, Indefinite Delivery Indefinite Quantity contract(s) will be for a base year plus nine (9) twelve-month option periods. This procurement is needed to ensure mission critical support to Military Members and Federal Civilians is sustained without interruption for wireless mobility services, including devices. Services under this procurement cover usage in the 50 United States, US territories, and while traveling internationally for Military Members and Federal Civilians stationed within the 50 States and US territories. Task Orders issued under this contract shall be tailored to the specific needs of each command or organization. This new procurement, Spiral 4, will replace the existing suite of IDIQ contracts; the DON Multiple Award Contracts, Spiral 3.

As a major user of Wireless Mobility Telecommunication services (to include related software, hardware, firmware and equipment), it is estimated that the Department of Defense (DoD) alone represents nearly 550,000 lines of service; using cell/feature phones, smartphones, tablets, data devices and other wireless devices and equipment. The overall objective of this procurement is to provide a contractual framework that allows Government-wide agencies, with numerous geographically dispersed end users, to operate as a single customer thereby achieving economies of scale for pricing, services and devices.

1.1 Background

For over fifteen years, the Department of the Navy (DON) has been effectively acquiring and managing wireless mobility services. The previous and current DON Wireless Services Contracts, Spirals 1, 2, and 3, have met sourcing strategy objectives that-- (1) offer only those wireless plans aligned with actual usage; (2) deliver competitively priced wireless service packages (inclusive of devices), (3) standardize rate plans among all wireless providers to maximize competition and obtain even lower pricing; (4) capitalize on changes in the marketplace; (5) incorporate improved industry standards and technological advances (technology leveling); (6) offer “free to use” Expense Management tools to monitor and manage wireless usage and provide near real-time visibility of Enterprise-wide and customer- specific usage; (7) provide visibility of wireless mobile device inventory; and (8) provide wireless data for analyses of trends to identify ordering improvements for efficiencies, performance plan optimization, and cost-savings opportunities. The DON Wireless Services Contracts have been the “gold standard” for supporting DON and DoD wireless mobility needs. The Office of the Secretary of Defense (OSD) determined the DON Wireless Services contracts were “best in breed” at providing a cost-effective, best-value solution for sustained mission critical wireless services for the military and enhanced communication capabilities for the Warfighter. OSD directed and mandated all of DoD to use the DON Wireless Spiral 3 contracts for wireless mobility services and devices. The DoD mandate will remain in effect for the follow-on solution, the DoD Wireless Services Contracts Spiral 4. Spiral 4 will capitalize on changes in the marketplace realized since award of the previous contract, by incorporating improvements in industry standards, advances in technology and more competitive pricing plans.

1.2 General Scope

The scope of this contract covers the Government’s DON, DoD and Government-Wide Agencies requirement for commercial wireless mobility and cellular telecommunications services [hereinafter, wireless telecommunications includes all wireless mobility technologies and related operations]. Contractor shall be responsible for providing services that conform with acceptable industry standards and the mission-essential functions outlined by the Government in individual Task Orders. In this performance based statement of work, the Contractor will be responsible for utilizing only up-to-date technology in delivering the services required, to include providing the most current repeaters, towers, Enterprise Mobility Management (EMM) services and equipment.

In providing services throughout the life of the contract (a ten-year ordering period) in Enterprise Mobility Management (EMM) services and equipment, the resulting contracts and contractors will keep current with ever-changing technology and services over the life of the contract. The Spiral 4 Wireless Contracts are not a “supply” contract and will not provide wireless, mobile, cellular, and other devices and equipment to customers without the procurement of associated wireless services under the contracts. This contract shall provide a flexible means of meeting and sustaining the Government’s need for fast, safe, secure, dependable, and stable telecommunications services to include the most up-to-date secure devices to communicate data, voice, text, graphics and pictures. At no additional cost, contractor will deliver the services via the most efficient, up-to-date infrastructure that can be adapted to military missions.

This contract cannot be used for civilians to purchase other than “official use” wireless services. To repeat, hardware devices and equipment can only be acquired in conjunction with services.

Funding for wireless mobility services will be obligated at the Task Order level, as the contracts themselves are not funded. Services shall not be provided under these Contracts unless an Ordering Officer or Authorized User have placed a Task Order.

2.0 Wireless Mobility Services Scope and Prices

The Request for Proposal is to be solicited using the procedures as identified in FAR 15 Contracting by Negotiation and FAR 16.505 Ordering. Each contract will consist of services organized by Exhibit Line Item Numbers (ELINs) to include service plans that are--

(1) Standard Wireless Mobility Services Only; (2) Standard Wireless Mobility Services with Devices, (3) Other Enhanced Wireless Mobility Services & Devices; (4) Paging Services and Devices.

Each Contract Line Item Number (CLIN) will represent the base year and each option year of the contract.

CLIN 0001 – Base Year CLIN 1001 – Option Year 1 CLIN 2001 – Option Year 2 CLIN 3001 – Option Year 3 CLIN 4001 – Option Year 4 CLIN 5001 – Option Year 5 CLIN 6001 – Option Year 6 CLIN 7001 – Option Year 7 CLIN 8001 – Option Year 8 CLIN 9001 – Option Year 9

2.1 Geographic Scope and Quantity

2.1.1 Geographic Scope

The primary scope of the DoD Wireless Services Contracts supports commercially available wireless mobility services for both domestic use and temporary international travel. The geographic scope is throughout the contiguous United States (CONUS); outside CONUS (OCONUS) to include Alaska, Hawaii, and U.S. Territories; and for the purposes of temporary international travel.

2.1.2 Current Number of Devices

The DON, DoD, and other federal agencies account for over 606,000 total lines of service; comprised of approximately 435,230 smartphones, 61,293 feature phones, 30,650 tablets, and 85,820 combined hotspots, air cards and other devices, needing wireless mobility services.

During the performance period, the required number of lines may fluctuate on any orders placed against the contracts.

2.1.3 Current Number of Pagers

The DoD has approximately 12,000 pagers needing regional and nationwide paging services. During the performance period of any orders placed against the Contracts the required number of pagers may fluctuate.

2.2 Scope of Services

The scope of services is within North American Industry Classification System (NAICS) 517112-- Wireless Telecommunications Carriers (except Satellite), as detailed in the following sections 2.2.1 through 2.2.7. Oher enhanced wireless mobility services and devices, in Sections 2.2.2 through 2.2.9, will be available under the contract Exhibit Line Item Numbers (ELINS) tiled Other Services & Equipment.

2.2.1 Wireless Carrier Services

Including, but not limited to, Wireless Telecommunications Carriers and Telecommunication Resellers of Wireless Services which support mobile communications.

Voice Service plans and Features that enable mobile voice communications such as Voicemail, Three-way calling, etc.

Data Service plans and Features that provide connectivity and communications for data- capable mobile devices.

Service Enabling Devices (SEDs) mobile devices bundled with voice and data service plans which are included at no additional cost.

Wireless infrastructure components (which do not include a service plan or features) offered under a monthly lease arrangement or recurring charge to ordering entities.

2.2.2 Other Mobility End-Point Infrastructure

Mobility Infrastructure, only for the purchase and installation of Commercial Off The Shelf (COTS) equipment that compliments or facilitates Wireless/Mobile Service and any installation of the same. This is an incidental fixed cost and the entire cost of installation (inclusive of material and labor) cannot exceed $2,500.

Includes mobile infrastructure equipment for implementing mobile solutions or enhancing wireless communications. Also includes user interfaces and miscellaneous hardware included with a mobile solution(s) or service.

2.2.3 Enterprise Mobility Management (EMM)

Includes a collective set of tools, software, and service capabilities required for the provision, management, security, wipe and control of mobile device functionality, its applications, features and content that are delivered to Government (or Contractor) owned or employee owned mobile devices. The three main EMM areas include mobile device management (MDM), mobile application management (MAM), and mobility content management

(MCM).

2.2.4 Mobile Backend-as-a-Service

Represents mobile application delivery solutions that provide mobile application developers with a platform, tools, and libraries to develop, integrate, test and publish their applications to back- end cloud storage and processing resources while also providing common features such as user management, push notifications, social networking integration, and other features demanded by mobile users.

2.2.5 Telecom Expense Management Services (TEMS)

Enterprise solutions which support the full lifecycle management of mobility and telecommunications assets. TEMs functions include cataloging, ordering, deployment, workflow management, inventory control, invoicing, disposition, and reporting of an enterprise's mobility resources. TEMS providers may offer standalone solutions and other support services, such as data and system integration services, to implement and maintain their solution.

2.2.6 Mobile Application Vetting

Vetting or "app" vetting (also referred to as app threat intelligence or threat protection services) refers to software, processes, and tools required testing, validating, and verifying mobile apps against a baseline of security, privacy, and organization-specific requirements and policies. Vendors may provide on premise, cloud-based, or outsourced app vetting solutions that run static and/or dynamic analysis tests and reporting on apps to detect security vulnerabilities and malicious or privacy violating behaviors.

2.2.7 Mobile Threat Protection (MTP)

A component of a layered Mobile Endpoint Protection Strategy that covers the major areas not addressed by EMM/MDM or App Vetting. MTP solutions monitor the mobile device in real-time to identify mobile threats that may compromise the device, mobile applications, or data residing on the device. MTP integrates with an EMM system deployed on devices resulting in remediation or quarantining of the threat. The MTP solution evaluates an application threat and compliance against a set of pre-defined agency policies based upon acceptable risks, it validates operating system (OS) integrity against any compromise, and it detects network threats such as MITM (Man-in-the-Middle) attacks and will detect device configuration risks.

2.2.8 Internet of Things

Service providers integrate, operate or maintain an infrastructure of networked components comprised of computing resources, digital sensors, actuators, and human interfaces that are combined into systems to achieve specific goal(s).

2.2.9 Other/Mobile Services

Includes wireless communication services not commonly used across agency enterprises due to unique usage, features, niche application or legacy technology requirements. Examples include paging, seamless roaming (e.g. Wireless Broadband Alliance’s (WBA) OpenRoaming), short term rental/disposable endpoint component, and satellite-assisted communications (e.g. roaming and backhaul).

2.2.10 Future Initiatives and Growth

By mutual agreement of the parties, at any time during the Ordering Period, the Government reserves the right to expand the scope of the contracts and may add new or reconfigured plans or delete plans in accordance with current market trends, technology changes, Government Policy changes, and usage changes, e.g., New Technology/Devices, Augmented/Virtual reality headsets, Logistics Tracking, Smart Base, UAV, satellite interfaces, future radio access networks) as supported by the scope of the contracts, pricing, and terms and conditions of the contracts.

Where new or reconfigured plans are required, The Government will permit all contractors to propose to the new or reconfigured plans without any additional changes to un- changed plans and without any change to the overall program. To the extent that the reconfigured plans delete items, i.e. services or devices, the changed price shall not exceed prices set forth in the contracts.

2.2.11 Network Functions

Includes access to network virtualization functions to dynamically control network resource allocations (e.g. Network Slicing) and Quality of Service parameters (e.g. latency, throughput, security, etc.).

2.3 Unauthorized Services

The contracts do NOT authorize wireless mobility services that are not commercial, and do not authorize hourly labor billing, or incidental installation services that exceed $2,500, and/or design type services.

The contracts do not provide mobile devices without the associated wireless mobility services. However, Contractors shall provide replacement devices at any given time due to lost/stolen or damaged devices as long as it is associated with an active service plan and is consistent with the terms and conditions of the contract.

2.4 Pricing

ACCESS TO PRICING INFORMATION --

THIRD PARTY CONTRACTOR ACCESS TO PRICING INFORMATION: In accordance with solicitation instructions and notations on Government web pages, the Contractor understands and agrees that information it considers "proprietary" or "trade secret" shall be properly safeguarded by Government personnel.

All services that are included under the DoD Wireless Services Contracts shall be itemized and included within the pricing table to be provided as Attachment 1 – DoD Wireless Services Contract Pricing Table.

3.0 DOD Wireless Contracts Service Offerings

3.1 Wireless Mobility Services

Service Plans

The two (2) service plans required to meet the DoD Wireless Services Contracts core requirement are the “Service with a Device” and “Service Only” plans. Service with a Device Plans and the Service Only Plans are described as follows:

3.1.1 Service with a Device Plans

Contractors shall offer Service with a Device plans, which shall be bundled with a Service Enabled Device (SED); to include the cost of the device in the plan. All Service with a Device Plans include unlimited porting of numbers from one device to another. Transitions* from one contractor to another are accomplished in accordance with the Task Order transition plan. ( *The Transition definition and Transition Plan requirement are in paragraph 3.3). Service with a Device Plans are detailed below to include the following services:

Voice & Text Unlimited Voice and Text Feature phone

Voice, Text & Data Unlimited Voice, Text, and Data Smartphone (Wi-Fi Enabled)

Unlimited Data

Unlimited Data

All other wireless network data devices (MiFi’s and Mobile Hotspot) (Wi-Fi Enabled)

Tablet Unlimited Unlimited Data Tablet (Wi-Fi Enabled)

Data PAYGO Metered Data Plan Tablet and all other wireless network data devices (Wi-Fi Enabled)

3.1.1.1 Service Enabled Devices (SEDs)

Contractors shall include SEDs that are one generation behind the current market offering. All SEDs shall be new except where Task Orders specifically state otherwise.

At a minimum, the Contractor’s offerings shall include the following:

A choice of (1) to (2) feature phones, based on availability, for Voice Only Plans

A choice of two (2) smartphones; at a minimum one (1) iOS and one

Service Plan Description SED Options

(1) Android, that support WiFi calling (aka Voice over Wi-Fi (ITU-T H.323)) and Passpoint roaming (WFA Wi-Fi Certified Passpoint and IEEE 802.11u)

At least one (1) wireless network device (e.g. mobile hotspots, data cards, MiFi)

A choice of two (2) cellular enabled tablets; (a minimum one (1) iOS and one (1) Android), at an additional cost; with the purchase of a service plan that may include the option of WiFi calling (aka Voice over Wi-Fi (ITU-T H.323)) and Passpoint roaming (WFA Wi-Fi Certified Passpoint and IEEE 802.11u).

All available device offerings shall be detailed on the Contractor’s website, dedicated to the DON Wireless Services Contract requirement, described as follows:

Devices Platform/Configuration

Feature Phones Voice only basic phone (e.g.

Kyocera, Nokia, Motorola)

Smartphones Data capable phone (e.g. iOS, Android, Windows, etc.) (Wi- Fi Enabled)

All other Wireless Network Data Devices Tablets (iOS, Android, Windows), mobile hotspots, data cards IoT/5G (Wi-Fi Enabled)

Refurbished devices

All of the above platform/configuration for feature phones and smartphones (Wi-Fi Enabled, Smart Phones only)

Unlocked devices as required All of the above SED offerings

(platform/configuration)

All SEDs shall have the ability to be configured and managed locally (e.g. Navy Marine Corps Intranet (NMCI), Defense Information Systems Agency (DISA), Army, Air Force Networks).

The Government may require the Contractor to provide an in-building-solution to correct any coverage issues identified by the Government after execution of an award I.A.W.

Section 6.6.4 - Subsystems and Infrastructure. The contractor shall provide solutions to resolve such in-building performance issues at no additional charge. Solutions may include, but are not limited to:

a. Network connectivity or transport beyond that included in purchased service plans or network transport separate from public networks, such as the Internet.

b. Software licenses and support services to manage devices and content Over-The- Air (OTA).

c. Software licenses and support services that enable encryption and security compliance services (including FIPS 140-2 compliance) for use with cellular phones.

d. Temporary antenna installations to improve coverage.

e. Femtocells, microcells, and other coverage enhancements.

f. Enterprise messaging server licenses and support: Software licenses and support services that enable maintenance as well as encryption and security compliance services (including FIPS 140-2 retiring in 2026 or FIPS 140-3 compliance) for use with devices such as Android Devices, and iOS devices.

The Contractor shall unlock SEDs at the request of the Government if a performance related issue cannot be resolved by the contractor. SEDs shall be unlocked by the carrier within 10 (ten) calendar days if a termination of services is required based on performance. However, upon mutual agreement of the Contractor and Ordering Officer, settlement costs (i.e.

remaining months of service commitment) can be recovered by the Contractor.

3.1.1.1.1 Current Generation Devices

With the purchase of a Service with a Device Plan, subject to commercial availability, the Government may opt to purchase an upgraded device with enhanced functionality. This allows the flexibility to procure current generation mobile devices and a means for the Government to infuse enhanced devices as mission requirements change. Upgraded devices are available for purchase at rates as quoted by the Contractor.

Contractors shall offer replacements for lost, stolen, or damaged devices as refurbished or new replacement devices per the Contractor’s inventory availability. Lost/Stolen devices can be replaced via the procurement of refurbished devices. Government assumes responsibility for replacement costs of lost, broken, or stolen devices IF it is outside the terms of the standard industry warranty. However, damaged devices received from the contractor are to be replaced with an identical device for the Government at no additional cost.

If an identical replacement device is not available, the contractor may replace with an equivalent device subject to approval by the government.

The cost for the replacement devices shall not exceed the Contractor’s device rate per their price list. The replacement devices shall be shipped within five (5) calendar days to the end user after the placement of the contract Task Order.

3.1.1.1.2 Test Devices

Upon request, Contractors shall provide a SED, for testing purposes, to allow an evaluation of coverage prior to contract order award to ensure coverage capability. Test devices, to include shipping to/from the Government facility and temporary services, shall be at no charge to the Government.

3.1.1.2 Device Accessories

Contractors shall offer device accessories to be purchased with Service with a Device Plans.

The Government defines accessories as those items commercially available and not typically included with the device. Accessories shall only be purchased for SEDs with the purchase of Service with a Device Plans at the time of the contract task order.

Such accessories that shall be offered for SEDs include, but are not limited to:

Car chargers

Wired Headsets

Wireless (Bluetooth) Headsets

Device cases

Belt clip cases

Screen protectors

Durable protective cases

3.1.1.3 Technology Refresh

Devices shall be eligible for a technology refresh, or upgrade, not sooner than the timeframe specified in each task order upon receipt of devices. The technology refresh period is limited to 36 or 48 months. As such, Task Order period of performance will, to the maximum extent possible, align with a minimum 36-month (a base plus two option years) or a minimum 48-month (a base plus three option years) technology refresh period.

Once eligible, a technology refresh shall be provided for devices that are one generation behind the current market offering or the current generation offering. However, the Government reserves the right to delay receipt of new devices (where technology allows and subject to COR or Ordering Officer and Contractor agreement) and use the technology refresh any time after eligibility.

When a device model is no longer supported with operating system updates or legacy networks, those devices will be decommissioned and replaced with technically supported devices by the Contractor at no additional charge as part of the standard technology refresh service. When a new SED is purchased, the technology refresh anniversary date is reset to the date the new device is activated.

Contractors shall provide new devices when the Task Order is issued. There are two exceptions: (1) Government may choose to delay receipt of new device (where technology allows and subject to COR or Ordering Officer and Contractor agreement); or (2) end user has received a new device from that contractor within 24 months if received under the previous Spiral 3 contract or within 36 months under the current contract. [If a successive order is issued and the same contractor receives that order, the contractor may not be required to provide a “new” device if end-user has received a new device within 24 months under the previous Spiral 3 contract or until the next technical refresh specified in the task order under the current contract].

IF the Government chooses to delay or decline receipt of a new device via a technical refresh, the Contractor shall offer a reduction in a Monthly Recurring Charge commensurate with the number of devices that do not receive a technical refresh. The Government will notify the Contractor of its intent to delay receipt of its Technical Refresh when a reduction in MRC pricing is expected. This will be done via bi-lateral modification at the next option period past technology refresh eligibility.

All technology refresh orders shall be shipped, within three (3) business days of acceptance, to the location identified in the Task Order, as directed by the Contracting Officer.

3.1.2 Service Only Plans

Contractors shall offer Service Only Plans that are compatible with the Contractor’s network to support Government approved furnished devices only. All Service Only Plans include unlimited porting of numbers from one device to another. Transitions from one contractor to another are accomplished in accordance with the Task Order transition plan. Service Only Plans do NOT include technology refresh of devices.

Service Only Plans detailed below to include the following services:

Plan Description

Voice & Text Unlimited Voice & Text

Voice, Text, & Data Unlimited Voice, Text, &

Data

Unlimited Data Unlimited Data for MiFi’s, Hotspots

Tablet Unlimited Unlimited Data for Tablets

Data PAYGO Pay per GB for Tablets

Government approved furnished devices shall comply with, Section 6.8 – Network Approved Device Requirements, and includes:

Government Owned Devices

If the user intends to use Government Owned Devices to procure “Service Only” plans, the Ordering Officer must consult with Contractors to ensure devices are compatible with their network. Government approved furnished devices do not include devices migrating from a Service with a Device Plan prior to Tech Refresh eligibility on a Service with a Device Plan with another service provider.

3.1.3 Subscriber Identity Module (SIM)

Contractors shall offer the latest commercially available technology cellular phones as prescribed in section 3.1.1.1, which may include subscriber identity module SIM (singular and/or dual) and/or embedded SIM (eSIM) functionality, integrated SIM (iSIM), and SIM cards, as described below:

a. eSIM: Mobile devices with eSIM functionality.

b. SIM: Mobile devices with single or dual SIM functionality.

c. SIM Cards: Additional SIM cards to purchase.

d. iSIM: Mobile devices with single or dual iSIM functionality

Phone numbers shall be portable and able to be reused in the event a SIM card requires replacement. All assigned phone numbers and ported phone numbers shall remain assigned to each user for the life of the order, unless a new number is requested or the service line is deactivated by the Government. Any new number assigned shall be assigned within one (1) business day of a request.

3.1.4 Plan Elements

3.1.4.1 Voice & Text Requirements

Contractors shall provide the following services for all plans requiring voice and text:

Unlimited domestic voice and texting/Standard Messaging Service (SMS)

Unlimited call forwarding

Unlimited voicemail retrieval

Unlimited Push to Talk (PTT) (as required at the order level).

Caller ID

Call Waiting

No cost international service activation fee

No domestic roaming charges

3.1.4.2 Data Requirements

Data shall include email access, internet access, video, Multimedia Messaging Service (MMS), and other types of data specified by the Ordering Officer.

Contractors shall provide the following services for all data plans requiring:

Unlimited domestic data

Unlimited domestic mobile hotspot capability

Voice over Internet Protocol (VoIP) capable

3.1.4.3 Data PAYGO Requirements

Data PAYGO shall include tablets and all other wireless network devices, which primarily connect to WiFi. Data PAYGO plans shall include two (2) elements, separately priced, as identified below:

1. Wireless line provided for access – priced as a monthly access fee

2. Data usage – a fee charged per GB

3.1.4.4 Contractor Notifications

The contractor shall notify the Ordering Officer and Wireless Manager (and or other individuals identified on the Task Order) within 10 calendar days of the end of the contractor’s contract billing cycle, when at close of billing cycle, the dollars consumed on the Task Order reaches at least 85 % of dollars obligated. [“Consumed” means “used.”

“Percent consumed” means dollars spent (invoiced) divided by dollars obligated.] Notification shall be via email and phone call.

This notification is required for Task Orders with a duration period of more than 90 days. For Task Orders with duration of less than 90 days, the contractor shall provide notice of consumption at close of each billing cycle. Where contractor’s website has the functionality, the contractor shall inform Task Order POCs where, on the Task Order platform, “un-used”

Task Order minutes/data can be tracked. Government shall closely monitor usage to ensure it does not exceed the obligated amount.

3.1.5 International and Long Distance Requirements

3.1.5.1 Temporary International Service

Contractors shall offer temporary international services for users while on travel, not to exceed a period of 90 calendar days, for the specific international coverage areas identified on Task Orders. The maximum 90-day calendar period for the provision of international services may vary among Contractors (i.e. some Contractors may be able to provide international service plans for users on travel longer than 90 days).

Contractors shall offer the below international service options with per minute or per megabyte (MB) usage charges specified per country:

Call roaming (dollar per minute)

Text/messing (dollar per text/message)

Data roaming (dollar per MB)

International Only Data Plan (dollar per MB plan)

Contractors shall not charge activation or de-activation fees for adding/removing international feature to lines.

Contractors are encouraged to package international services to offer a mix of monthly, daily, and metered pricing options for voice, data and text requirements at the Task Order level

Additionally, Contractors shall:

Block all wireless service lines from accessing international roaming for service not covered under the base carrier coverage, but maintain the capability to enable on an as- needed basis as long as the International Service Plan has been funded.

Provide a pricing table for international coverage locations / regions that is regularly updated to reflect current rates

3.1.5.2 Long Distance Service

Contractors shall offer long distance services, for the coverage areas as identified via task orders. For the purposes of these contracts, long distance service is defined as wireless carrier services originating from Domestic (U.S) to International (outside the U.S).

Contractors shall offer the below long distance service options with per minute usage charges specified per country:

Call roaming (dollar per minute)

Text/Messaging (dollar per text/message)

No costs shall be associated with activation or de-activation of long distance services.

Long distance charges are not applicable to roaming services within the U.S.

Contractors are encouraged to package long distance services to offer a mix of monthly and daily pricing options for voice and text requirements at the Task Order level.

3.2 Paging Services

Contractors that provide Paging Services shall provide Paging Service plans in accordance with DoD Wireless Contract Service requirements as detailed within the following section.

Paging services allow users to communicate a variety of text and numeric data between devices, but generally do not involve voice capabilities.

3.2.1 Paging Service Offerings

Paging services have been divided into three (3) primary service offerings:

Service Plans Description

Numeric Paging Plan (1 – Way)

Allows the user to receive notification of a phone number to contact to reach the person sending the page.

Alphanumeric Paging Plan (1 – Way)

Allows the user to receive a full text message sent from a variety of sources including the internet, computer-based email, cell phones and interactive pagers, and other means.

Service Plans Description

Interactive Paging Plan (2 – Way) Allows the user to compose and send as well as receive text messages from their paging device.

3.2.2 Paging Coverage Types

Contractors that do provide paging services shall provide paging services plans conforming to the following coverage types:

a. Local Coverage – Service covers a metropolitan area within a state or parts of a state.

b. Nationwide Coverage – Service covers the state, or metropolitan cities within a state, in which the contractor provides coverage; within the CONUS areas – including Alaska, Hawaii, and U.S. Territories while on travel.

c. International Coverage – Service is provided in regions outside of the Nationwide Coverage area (e.g., Europe, Asia, South America, etc.) while on travel.

3.2.3 Paging Features

Paging features have been separated into two categories; (1) required features which shall be included in all service plans and (2) optional services and features which may be added by Ordering Offices based on their particular requirements.

3.2.3.1 Required Feature

The following feature shall be included in the base price of all rate plans for paging services outlined in section 3.2.1.

Guaranteed Message Delivery – In the event that the paging customer is unavailable at the time a page is sent (e.g. out of service area) the Contractor’s system shall save the message for at least 48 hours and notify the sender the message was not received.

3.2.3.2 Optional Services and Features

The following services are requested to be priced separately as optional service plan features to be added to a base service plans.

Service or Feature Description

Temporary Roaming The Contractor shall provide an option to allow subscribers who have a need for infrequent travel outside of their service area to temporarily increase the extent of their coverage (e.g., local to nationwide) for a specified period of time for an additional fee. After the temporary travel requirement is completed, the subscriber will return to their normal rate plan and coverage area.

Voicemail The Contractor shall provide the capability for subscribers to subscribe to a voicemail feature allowing those calling their pager number from a voice line the option of leaving a voicemail message. The service then notifies the subscriber through an indicator on the paging device when there are voicemails waiting to be retrieved.

Operator Dispatch This service would provide an option to callers of the pager number to dictate a message to a dispatcher who would then type in the message and send it to the recipient’s pager. This feature is provided to allow those without access to e-mail or other devices capable of sending text messages to send text messages to the subscriber.

Personal Access Number

Provides the subscriber with their own (800) number for access to their pager rather than using a combination of a main access number plus a personal PIN number

3.3 Transitions - Change of Contract vehicle (Order) and Change of Service Provider

The Government defines a Transition as moving from an existing contract to a new contract without a break in service and moving from existing contractor to a new contractor without a break in service.

Contractor’s contract guide and transition guide shall be shown on the website. The transition shall allow customers under existing wireless contracts to transfer services to a new contract—based on award of the new Wireless (Spiral3) Contracts. The Contractor is responsible for ensuring customers are transitioned, with numbers ported, via a seamless process. The Government’s Transition requirements for change of contractors are listed below.

Contractor shall provide support and appropriate technology to enable the transition of customers from existing contracts and Task Orders to the newly awarded Wireless (Spiral3) Contracts, Migration shall be complete by start of next performance period. No termination fee or reactivation fee shall be assessed against any Government user transferring from one contractor to another or from one contract [Task Order] to another. Migration shall begin upon award of Task Order.

Contractors shall provide a Task Order Notice, in an electronic format via email (Word or Excel) that identifies existing end users by line, by order, to the Ordering Officer and others as identified on individual Task Orders (e.g. Ordering Officer, COR, Wireless Manager, or GCPC holder) holder 60 days prior to the end of the performance period, current at the time. The following information for end users shall be provided:

a. Contract Number and Task Order/Purchase Order Number

b. Phone numbers (if applicable) by name

c. End date of period of performance

d. Contractor provided “Account Number” associated with the order

e. Ordering Officer and POC contact information (to include but not limited to name, phone number and email address)

f. List of current devices by end user and identify whether device is end of life or will continue to be supported by the contractor beyond the order period of performance.

Contractors shall provide a transition guide for Government end users and Ordering Officers via contractor’s website. Guide shall include information about available devices and capabilities, benefits of the new contract; and shall include the ELIN unit prices, and a list of POCs with contact information (phone numbers, email address). The process should ensure that current users do not incur termination or other costs/fees as a result of the transfer/change of contractor. Each new contractor shall work with the predecessor contractor to ensure the transition occurs without a break in service.

In addition to the guide, contractors shall include porting instructions to be followed and the instructions shall be posted on the website. These instructions shall include the process from transferring contact information on current devices in use to the new devices that may be used

The Contractor shall train their own employees on the new Contract requirements and the new processes to facilitate transition. Contractor will assist with the training of Government personnel and customers as requested by and coordinated with the Government.

3.4 Government Requested Contractor Communications

All contractors shall, at the request of the Contacting Officer, send out a mass text message to all users that have been provided wireless services under an order against this contract. Only the Contracting Officer may request an all-user mass text message. All handheld devices shall be capable of receiving these texts, and these texts shall be at no charge. The Contracting Officer shall provide message if and when a mass text is warranted. Ordering Officers may include a similar requirement at the Task Order level after approval from Contracting Officer, in which case, the RFP shall contain the specific use, conditions, and the Task Order shall identify the responsible party.

4.0 Website Requirements and Overview

The Government requires the ability to perform account-level and Enterprise-level wireless mobility management through available vendor-provided websites. The website will provide visibility of wireless spend and usage via access to commercially available telecom expense management (TEMS) vendor-hosted portals, which provide DON/DoD query capabilities to extract near real-time usage information for enterprise-level detailed reporting; customer-level detailed reporting and invoice access; customer optimization of wireless usage and spend data, as well as a 24/7 customer support feature.

Government customers will have specific website access levels (General User level, Account/Task Order level, and Enterprise/Program Level). The website shall allow users with the appropriate access level to review and download account specific information and customizable reports. The website will also provide customer service information, training documents, guides, and various user focused data posted and maintained current by the Contractor.

Access to the above described commercially available website and telecom expense management portal, shall be provided to the Government for DoD Wireless Services Contract users at no additional cost.

The commercially available website shall provide various components, as detailed in Section

4.2 – Website Components, to be maintained and regularly updated.

Contractors shall maintain their commercially available websites to support three user group access levels, in accordance with the timeline below:

Website Timeline General Group Order Group Enterprise Group

Components shall be made available for use

(NLT):

All components available with full functionality NLT 30 days after Contract award.

Same components as in the General Group available NLT 30 days after Contract award.

Full functionality of the Order Group NLT 45 days after the start date of the first Order.

Same components as in the General Group available NLT 30 days after Contract award.

Full functionality of the Enterprise Group NLT six

(6) months after the start date of the first Order.

Reports shall be available

(NLT):

Not applicable Reports posted NLT 60 days after the start date of the first Order.

Reports posted NLT 60 days after the start date of the first Order.

Customizable reporting functionality shall be available for use

(NLT):

Not applicable NLT 45 days after the start date of the first Order.

NLT six (6) months after the start date of the first Order.

4.1 User Groups and Access Levels

The contractor commercially available website shall include the below components to service three (3) user groups: (1) General Group, (2) Order Group, and (3) Enterprise Group.

4.1.1 General Group

a. User Role: General Level

Access is given to all Government personnel users of the DoD Wireless Services Contract.

b. Components

Pricing for services and devices;

Catalog of available DoD Wireless Standard Services and Other Wireless Mobility Services;

Device User Guides;

Vendor portal and Expense Management Tool User Guides;

Helpdesk information;

Return process for warranty (manufacturer's defects);

Coverage capability(maps);

International coverage capability (maps);

Quality control plan; issue resolution process, etc.

4.1.2 Order Group

a. User Role: Order Level

Access is restricted to names identified in the Task Order (e.g.

Ordering Officers, Contract Specialists, CORs, Technical POCs, and Wireless Mobility Managers)

b. Components

All components in the General Group plus the following;

Access to Order Level contract activity data and applicable reports (as listed in Section 5.1)

4.1.3 Enterprise Groups

a. User Role: Enterprise Level

Restricted to DoD Wireless Services Contract Procuring Contracting Officer (PCO), DoD Wireless Contract COR, and personnel authorized by PCO and COR (e.g. agency specific Wireless Mobility Manager identified in the Task Order)

Personnel authorized shall only have access to agency specific data (e.g.

Designate Wireless Mobility Manager for the Air Force shall have Air Force Enterprise Access only)

b. Components

All components in the General Group and Order Group plus the following;

Access to Enterprise Level DoD Wireless Contract activity data and applicable reports (as listed in Section 5.1)

Optimization recommendations based on trend analysis and usage trends, etc.

4.2 Website Components

The Contractors’ commercially available website, at a minimum, shall include the following components:

Website

Components Minimum Requirements

A. Customer Service Support and Information

a. Online Customer Help Function that provides customer service processes and helpful end user information.

b. Contractor Points of Contact (POCs) to aide users with ordering/sales issues, service, billing, technical, payment, and warranty issues.

Contractor POCs shall be familiar with DoD Wireless Services Contracts requirements

c. Online access and immediate contact with Contractor’s POCs

d. Frequently Asked Questions (FAQ) from Government users/customers

e. Contractor POCs and their contact information (including name, title, email, phone number, web link, etc.). Contractor POCs are to be accessible at no charge to the Government. POC information shall be updated within two (2) business days of any change.

f. Tips, techniques, and productivity enhancements that are appropriate for services and SEDs

B. Service Plans and Service Enabled Devices (SEDs)

a. Catalog of available DoD Wireless Services Contract Service Plans with SED available offerings, as detailed in Section 3.1.1.1, with pricing and corresponding photos

b. Current listing of Device Accessories, as detailed in Section 3.1.1.1.2, with pricing.

c. Description of international and long distance service plans

d. Detailed description for non-standard Other Wireless Mobility Services, listed in Section 3.3. 2.2.1 – 2.2.9

C. Reports and User Focused Data

a. Access to telecom expense management reporting tools for monitoring DoD Wireless Services Contract reports and user data.

b. Access to DoD Wireless Services Contract summary reports, as detailed under Section 5.0 – Reporting Requirements

c. “Call Detail” data to be made accessible for device data on underutilized/over; to include numbers called, time of calls, etc.

d. Optimization and new technologies recommendations based on trend analysis and usage trends, etc.

e. Access to near real-time costs through available invoices and billing information

D. Coverage

a. Legacy Coverage maps for domestic areas serviced; to include 4G, 4G LTE, and 5G service areas

b. Coverage maps (if applicable) for international areas serviced (temporary services); to include 4G, 4G LTE, and 5G services

c. Lists of known “Legacy Coverage Zones”, “Less Than Specified Coverage Zones” or areas not yet serviced. All Coverage Zone Maps and Lists of Coverage Zones should be maintained as current.

E. Training Documents and Guides

a. Training guides for the website and reporting tools (available features and functions)

b. Host a link(s) to the Government provided and maintained DoD Wireless Services Contract Web Portal and Contractor Information.

c. User manuals for repair, replacement,…