Attachment V_QASP..pdf

Quality Assurance Surveillance Plan (QASP)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to ensure systematic quality assurance methods are used in the administration of the Performance Based

Service Contract (PBSC) standards included in this service contract. The intent is to ensure that the

Contractor performs in accordance with performance metrics set forth in the contract documents, that the

Government receives the quality of services identified in the contract and that the Government only pays for the acceptable levels of services received. The QASP ensures that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate, and complete fashion.

2. AUTHORITY

Authority for issuance of the QASP is provided under FAR 52-212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or their duly authorized representative.

3. SCOPE

The contractor, and not the government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide

Government surveillance oversight of the contractor’s quality control efforts to assure they are timely, effective and are delivering the results specific in the contract. The ASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan. The Government may provide the contractor an information copy of the QASP as an Attachment to the solicitation to support the contractor’s efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract.

4. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interested of the United

States in the contractual relationship. It is the Contracting Officer that assures the contractor receives impartial, fair and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR) – An individual designed in writing by the Contracting

Officer to act as his authorized representative to assist in administering a contract. The source and authority for the COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP. The QASP

Matrix (Attachment 1) describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

• 100% inspection of required deliverables

• Review of invoices

• Customer Feedback – Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must be set forth clearly and in writing the detailed nature of the compliant, must be signed and must be forwarded to the contractor.

• Random Checks/Inspections – Random checks will be conducted to ensure compliance with the

Standard Operating Procedures (SOP). The COR or Technical Point of Contact (TPOC) will conduct the random monitoring.

6. DOCUMENTATION

The COR will maintain a complete Quality Assurance Surveillance file. The file shall contain such documents as copies of all receiving reports, evaluations, recommendations, and any other actions related to the Government’s performance of the quality assurance function. All such records will be retained for the life of this contract. At a minimum, the Quality Assurance Surveillance file shall contain:

• Copies of letters of appointment for the COR

• A copy of the contract and all modifications.

• A copy of the QASP and all subsequent revisions.

• The names and titles of individuals on the contract administration team.

• A record of all accepted receiving reports, requirement documentation with the submission of each receiving report and reviews.

• Memoranda for the record or minutes of any pre-performance meetings or conferences

• Memoranda for the record or minutes of any meetings or discussions with the contract, or others, pertaining to the contract or contract performance or changes in the PWS.

7. ANALYSIS OF CONTRACTOR PERFORMANCE

The analysis of contractor performance shall be conducted at the end of each month and serves to provide a summary of the contractor’s performance to the Contracting Officer and the contractor. Overall performance is important in determining whether to increase, decrease or maintain the current level of surveillance and/or whether to initiate corrective action to bring the contractor’s work up to the standards of the specification.

QASP MATRIX

Performance Element

Performance Standard Surveillance Method

Frequency Acceptable Quality Level

Manning briefs, papers, and documents

Provide briefs, Point Papers, and other written documents as required to support and defend guidance, structure and manning principles. (See Sections

2.2 & 2.3)

Inspection by

COR

As Required

90%

Compliance

Weekly meetings and reports

Provide weekly verbal and written status report updates to branch director as appropriate, and the COR, include summary of relevant tasks, discussion or products completed that week. (See

Sections 2.2 & 2.3)

Weekly

95%

Contract

Deliverables –

Trip Reports

Trip Reports (See Section 7)

COR

5 working days from conclusion of trip

100%

Written /

Electronic products and reports

Produce Point Papers, Issue Papers, Cover Letters, Analysis Reports, PowerPoint Briefs, Comment

Resolution Matrix data and other written reports (See Sections 2.2 & 2.3)

DOTMLPF-P

Documentation

Support

Produce written documentation as required to support NAVIFOR IW &

SATCOM MPT&E decisions regarding requirements and solutions within the

PPBE process.

Performance Element

Performance Requirement Surveillance Method

Frequency Acceptable Quality Level

Recommend

CONOPS,

CONEMP,

NTPs, TTP or other Guiding

Docs related to

NAVIFOR

Provide recommended MPT&E related changes to NAVIFOR IW &

SATCOM doctrine, education, and training requirements in writing via

Comment Resolution Matrix, email or other written format as required to enhance NAVIFOR operations. (See

Sections 2.2 & 2.3)

Contract

Deliverables –

Financial Status Monthly Financial Status Reports

(See Section 7)

Monthly

Compliance

Develop

MT&E

requirements & assess current

& future IW capability

Assess adequacy of NAVIFOR current

& future requirements plans. Develop and mature NAVIFOR directed processes (See Sections 2.2 & 2.3)

Identify and

Substantiate

NAVIFOR

Requirements

Identify and substantiate requirements to support global NAVIFOR IW capabilities and impact of changes across all warfare areas (See Sections

2.2 & 2.3)

Assess

SATCOM

DOTMLP-F

Wholeness

Assess IW & SATCOM DOTMLP-F wholeness. Assessment will include adequacy of logistical support, adequacy of training and certification methods, adequacy of operational testing, and integration efforts to prepare for future installations (See Sections 2.2 & 2.3)

Overall

Contract

Performance

Overall contract performance of sufficient quality to earn a Satisfactory

(or higher) rating in the COR’s annual report on Contractor Performance

Annual

All performance elements are rated

Satisfactory (or higher)

Invoicing

Monthly invoices per contract procedure are timely and accurate. (See

Section 6.9)

Review and acceptance of the invoice

Monthly

Accuracy

Compliance with

FAR Clause

52.222-50

Combatting

Trafficking In

Persons (CTIP)

The COR will monitor the Contractor's

Performance regarding trafficking in persons such that non-compliance with FAR

Clause

52.222-50 Combatting Trafficking In

Persons (CTIP) is brought to the immediate attention of the Contracting Officer.

Inspection by the

COR

100% compliance;

Randomly

Non-compliance will be immediately reported to the

Contracting

Officer

(DFARS PGI

222.1703)

INCENTIVES/DISINCENTIVES:

The COR documents contractor reporting annually in the Contracting Performance Assessment Reporting System

(CPARS). The contractor's failure to achieve satisfactory performance under the contract, reflected in the COR's annual report, may result in termination of the contract and may also result in the loss of future Government contracts.

Additionally, the contractor's failure to achieve satisfactory performance under the contract may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR).

CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor's past performance and plan to solve the problem, the Contracting Officer will determine if further action will be taken.