0330-01-VTC HWM-SOW TPOC Updated_redacted.pdf
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- Attached to
- VTC HWM
- Solicitation number
- N0017826Q6795
About this file
This is a Statement of Work (SOW) for Video Teleconference (VTC) Hardware Maintenance services required by the Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity (NSWCDD DNA).
The contractor must provide comprehensive onsite and remote help desk support for VTC equipment identified in an attached materials list, with the government providing updates as equipment is installed or replaced. Remote support requests must be received 24 hours daily with responses during core business hours (0900-1700, excluding weekends and holidays). The contractor shall conduct software and firmware updates remotely, facilitate OEM repair or replacement programs, and provide a two-business day onsite response following help desk determination that onsite dispatch is required, though next-day or same-day response may be requested for urgent situations. Onsite maintenance is limited to core hours (0900-1400, excluding weekends and holidays). The contractor must provide all necessary tools and perform all maintenance in accordance with OEM specifications while coordinating with identified Technical Points of Contact (TPOCs). The government will furnish base access, equipment for repair, and escorts for work in classified areas. All travel must comply with Federal Travel Regulations (FTR) and be coordinated with the TPOC to limit trips and personnel to the minimum required. Work is classified as unclassified with escorts provided in classified areas. Contractor personnel must comply with strict Portable Electronic Devices (PEDs) policy prohibiting non-government and personally owned devices except personally owned cell phones in General Office Spaces, and must adhere to requirements regarding Personal Wearable Fitness Devices and Medical Portable Electronic Devices as specified in applicable NSWCDD instructions and NAVADMIN guidance.
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Text version
VIDEO TELECONFERENCE (VTC) HARDWARE
MAINTENANCE (HWM)
STATEMENT OF WORK (SOW)
1.0 BACKGROUND
The Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity (NSWCDD DNA) currently utilizes Video Teleconferencing networks to perform secure mission essential communication and collaboration opportunities. The NSWCDD DNA requires additional hardware maintenance to ensure all equipment is operational.
2.0 APPLICABLE DOCUMENTS
2.1 Original Equipment Manufacturer (OEM) Specifications.
2.2 Materials List (attached).
3.0 REQUIREMENTS
3.1 The Contractor shall provide onsite and remote help desk Video Teleconferencing hardware maintenance for the equipment identified in the attached materials list.
3.1.1 The Government will provide the Contractor with an updated material list as additional equipment is installed and equipment is replaced within the facility.
3.2 Video Teleconference Hardware Maintenance shall include:
3.2.1 The Contractor shall receive remote support requests twenty-four hours a day.
3.2.2 The Contractor shall respond to support requests during core hours of 0900-1700, excluding weekends and holidays.
3.2.2 The Contractor shall conduct software and firmware updates remotely for covered assets listed in the Materials List.
3.2.3 The Contractor shall facilitate OEM repair or replacement programs for equipment in the Materials List.
3.2.4 The Contractor shall provide a two-business day onsite response following the help desk’s determination that an onsite dispatch is required. Next-day or same-day onsite response may be requested for urgent situations.
3.2.5 The Contractor shall provide all the necessary tools to perform maintenance on the identified Video Teleconferencing equipment.
3.2.6 The Contractor shall provide all maintenance in accordance with (IAW) OEM specifications.
3.2.7 The Contractor shall coordinate with the Technical Points of Contact (TPOCs) identified below to perform necessary hardware maintenance.
3.2.8 The Contractor shall provide onsite maintenance during core hours, 0900 through 1400, excluding weekends and holidays.
4.0 GOVERNMENT FURNISHED INFORMATION
4.1 The Government will provide access to the base and equipment for repair.
4.2 The Government will provide escorts for work performed in classified areas.
5.0 TRAVEL
The Contractor will be required to travel in performance of this contract. The number of trips and types of personnel traveling shall be limited to the minimum required to accomplish work requirements and shall be coordinated with the TPOC. All travel shall be conducted in accordance with the Federal Travel Regulations (FTR).
6.0 SECURITY
6.1 Work to be performed under this SOW is Unclassified with escorts being provided in classified areas.
6.2 Portable Electronic Devices (PEDS): Non-Government and/or personally owned portable electronic devices (PEDs) are prohibited with the exception of personally owned cell phones, which are authorized for use in General Office Spaces (GOS). All personnel need to be aware of the policy involving PEDs. Contractor/personnel visiting shall ensure the onsite personnel remains compliant with this PED policy. NSWCDD instruction defines PEDs as the following: any electronic device designed to be easily transported, with the capability to store, record, receive, or transmit text, images, video, or audio data in any format via any transmission medium. PED’s include, but are not limited to, cell phones, smart watches, laptops, radios, compact discs, and cassette players/recorders. In addition, this includes removable storage media such as flash memory, memory sticks, multimedia cards and secure digital cards, micro-drive modules, ZIP drives, ZIP disks, CD-RWs, DVD-RWs, MP3 players, iPADs, digital picture frames, electronic book readers, kindle, nook, cameras, external hard disk drives, and floppy diskettes.
6.2.1 Personal Wearable Fitness Devices (PWFDs) marketed primarily as fitness or sleep devices are allowed in all Navy spaces, if they are compliant with NAVADMIN 216/15, where collateral non-Sensitive Compartmented Information (SCI), classified information is processed, stored, or discussed up to and including secret. The User must ensure the PWFD is compliant with all requirements in NAVADMIN 216/15, Cyber Hygiene Authorization to use Personal Wearable Fitness Devices (e.g., FitBit, Jawbone UP, etc.) in Navy Spaces, dated 14 September 2015 and register PWFD in the NSWCDD Fitness Device Tracker.
6.2.2 Personnel requiring the use of Medical Portable Electronic Devices (MPEDS) must submit Form NSWCDD 5239/1 for authorization to the classified area. For
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