0330-01-VTC HWM-SOW_Redacted.pdf
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- Attached to
- VTC HWM
- Solicitation number
- N0017826Q6795
About this file
This is a Statement of Work (SOW) for Video Teleconference (VTC) Hardware Maintenance services at the Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity (NSWCDD DNA).
The contractor shall provide onsite and remote hardware maintenance for one year on equipment identified in an attached Materials List. Maintenance services include remote help desk and onsite support during core business hours of 0900 through 1400, excluding holidays, with a two-business day response time for onsite dispatch once the help desk determines it is necessary. The contractor must facilitate manufacturer repair or replacement programs, manage software and firmware updates remotely for covered assets, provide all necessary tools for maintenance, and ensure all work complies with Original Equipment Manufacturer (OEM) specifications. The contractor shall coordinate with identified technical points of contact (TPOCs) to perform maintenance activities. The government will provide access to the base and equipment for repair, and will furnish escorts for work performed in classified areas.
Work is classified as Unclassified with escorts provided in classified areas. Travel is required and shall be coordinated with the TPOC in accordance with Federal Travel Regulations (FTR), limited to the minimum necessary to accomplish work requirements. Strict security protocols apply regarding Portable Electronic Devices (PEDs), with personal cell phones authorized only in General Office Spaces (GOS). Medical Portable Electronic Devices (MPEDs) require Form NSWCDD 5239/1 for authorization. The primary technical point of contact is Code 1041 Branch Head, reachable at (540) 284-0395 or scott.a.xavier.civ@us.navy.mil.
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Text version
VIDEO TELECONFERENCE (VTC) HARDWARE MAINTENANCE (HWM)
STATEMENT OF WORK (SOW)
1.0 BACKGROUND
The Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity (NSWCDD DNA) currently utilizes Video Teleconferencing networks to perform secure mission essential communication and collaboration opportunities. The NSWCDD DNA requires additional hardware maintenance to ensure all equipment is operational.
2.0 APPLICABLE DOCUMENTS
2.1 Original Equipment Manufacturer (OEM) Specifications.
2.2 Materials List (attached).
3.0 REQUIREMENTS
3.1 The Contractor shall participate in a site visit to provide onsite and remote Video Teleconferencing hardware maintenance for one (1) year for the equipment identified in the attached materials list.
3.2 The Contractor shall provide Video Teleconference Hardware Maintenance to include the following:
3.2.1 Remote help desk and onsite support during the core hours of 0900 through 1400, excluding holidays.
3.2.2 A two-business day onsite response following the help desk’s determination that an onsite dispatch is required.
3.2.3 Facilitation of manufacturer repair or replacement programs for equipment listed in the Materials List.
3.2.4 Software and firmware updates managed remotely for covered assets listed in the Materials List.
3.3 The Contractor shall provide all the necessary tools to perform maintenance on the identified Video Teleconferencing equipment.
3.4 The Contractor shall provide all maintenance in accordance with (IAW) OEM specifications.
3.5 The Contractor shall ensure all equipment is operating IAW OEM specifications once repairs are completed.
3.6 The Contractor shall coordinate with the technical points of contact (TPOCs) identified below to perform necessary hardware maintenance.
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