Doing Business with VA Updated Aug 16 2010.ppt

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Industry Day Announcement for PMA-274 Program Management, Acquisition Management, Technical and Administrative Support Services
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Doing Business with the United States Department of Veterans Affairs INDUSTRY DAY ANNOUNCEMENT for PMA-274 Program Management, Acquisition Management, Technical and Administrative Support Services

VA’s Mission “With malice toward none, with charity for all, with firmness in the right as God gives us to see the right, let us strive on to finish the work we are in, to bind up the Nation’s wounds, to care for him who shall have borne the battle, and for his widow and orphan, to do all which may achieve and cherish a just and lasting peace among ourselves and with all nations.”

--Abraham Lincoln

Mission from Abraham Lincoln’s 2nd Inaugural Address VA’s mission is to fulfill President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan” by serving and honoring the men and women who are America’s Veterans.

VA’s vision is to provide veterans the world-class benefits and services they have earned – and to do so by adhering to the highest standards of compassion, commitment, excellence, professionalism, integrity, accountability, and stewardship.

VETERANS ARE OUR CLIENTS, AND DELIVERING THE HIGHEST QUALITY CARE AND SERVICES IN A TIMELY, CONSISTENT, AND FAIR MANNER IS VA’s RESPONSIBILITY.

Three core missions:

Provide world-class healthcare
Provide broad, fair, and timely benefits
Provide dignified burials in shrine-like settings for our nations veterans
21 Century Organization that is people centric, results-driven and forward thinking

VA Profile

FY 2011 Budget Request - $125 Billion
FY 2010 Budget – $112.8 Billion
FY 2009 Budget - $96.8 Billion
FY 2009 - $12.8 Billion for Supplies/Services
23.8 Million+ Veterans; 39.1 Million Family
286,000 Employees – 2nd Largest
85,428 Volunteers- 11.6 million hours

2ND largest federal department

FY 2010 Budget - $15.1 increase(15%) from 2009

FY 2011 request for $125 Billion; up $11 billion/10% from enacted budget (excluding funds provided by the Agent Orange Supplemental) Purchase card holders – 32, 500

VA Organizational Structure

Veterans Health Administration (VHA)
Veterans Benefits Administration (VBA)
National Cemetery Administration (NCA)
Staff Offices

VHA operate the largest direct health care delivery system in America with over 1300 sites of care; with at least one in each state, Puerto Rico, DC, and the Philippines

153 Medical Centers
955 ambulatory care & community-based outpatient clinics-31 NEW BY LATE 2010
135 nursing homes
49 Domiciliary rehabilitation treatment programs
232 readjustment counseling Centers (28 New Vet Centers in 2010)
; more than 98% of VA employees work in VHA which is also where the majority of procurement dollars are spent

VBA operates 57 Veteran Benefit Regional Offices across the country and in the Philippines & Puerto Rico; responsible for providing benefits to veterans and their eligible family members, including Disability Compensation payment, Pension payments, Education & Training payments, guaranteed home loans, Vocational Rehabilitation and life insurance.

NCA operates 128 National Cemeteries across the country and in Puerto Rico; five memorial Service Networks (MSNs) six new national cemeteries Bakersfield, CA, Birmingham, AL, Columbia-Greenville, SC, Jacksonville, FL, Sarasota, FL, and Southeastern, PA

Staff Offices largely serving policy & administrative functions including IT, human resource management, acquisition and facilities management

VHA Structure – “VISNs” Veterans Integrated Service Networks

21 VETERANS INTEGRATED SERVICE NETWORKS (VISNs). Although you see 23, VISN 13 & 14 have been consolidated to form VISN 23

REGIONAL OFFICE LOCATIONS

East (VISNs 1-8) – Pittsburgh, PA (VISN 4) Central (VISNs 9, 10, 11, 12, 15, 16, 23, Minneapolis, MN (VISN 23) West (VISNs 17, 18, 19, 20, 21, 22), Sacramento, CA (VISN 21) Program Office (CBC, HAC, HRC,CPAC, EES, CMOP), VHACO (Washington, D.C.)

FY 2009 Goals & Accomplishments (October 1, 2008 – September 30, 2009)

CategorySecretary’s GoalsVA Accomplishments
Small Business28.734.517%
Small Disadvantaged Bus. (including Section 8(a))5%8.71%
Women-Owned SB5%3.42%
Veteran-Owned SB10%19.28%
Service-Disabled Veteran-Owned Small Business

7% 16.28% HUBZone Small Business 3% 2.02%

SOCIOECOONOMIC PROGRAM GOALS & ACCOMPLISHMENTS

GREEN – Met or exceeded Secretary’s goal YELLOW – Within 1.5% percentage points of meeting Secretary’s Goal RED – Secretary’s goal not met by margin greater than 1.5 percentage points As of September 30, 2009, VA had expended 12.8 Billion procurement dollars (SDVOSB- 16.75%= 2.1 billion; VOSB – 19.68% = 2.5 billion)

2010 Goals have not been determined; 09 goal are still in effect until 10 goals have been determined

FY 2010 Goals & Accomplishments (October 1, 2009 – July 31, 2010)

CategorySecretary’s GoalsVA Accomplishments
Small Business33.535.1%
Small Disadvantaged Bus. (including Section 8(a))5%8.6%
Women-Owned SB5%3.2%
Veteran-Owned SB12%21.2%
Service-Disabled Veteran-Owned Small Business

10% 18.5% HUBZone Small Business 3% 1.8%

GREEN – Met or exceeded Secretary’s goal YELLOW – Within 1.5% percentage points of meeting Secretary’s Goal

As of September 30, 2009, VA had expended 12.8 Billion procurement dollars (SDVOSB- 16.75%= 2.1 billion; VOSB – 19.68% = 2.5 billion)

FY 2010 & 2011 Subcontracting Goals

CategorySecretary’s Goals
Small Business17%
Small Disadvantaged Bus. (including Section 8(a))5%
Women-Owned SB5%
Veteran-Owned SB5%
Service-Disabled Veteran-Owned Small Business

3% HUBZone Small Business 3%

GREEN – Met or exceeded Secretary’s goal YELLOW – Within 1.5% percentage points of meeting Secretary’s Goal

What VA Buys Information Technology

- Hardware, Software, Maintenance & Other Services
Medical, Dental and Veterinary Equipment & Supplies, Pharmaceuticals (FSG 65)
Instruments & Laboratory Equip (FSG 66)
Perishable and Non-Perishable Subsistence
VA Corporate Franchise Data Center (Austin Information Technology Center), Cleveland Office of Information Service Center, and VACO procure the majority of IT for VA.
The National Acquisition Center (NAC) is responsible for the purchase of Medical Supplies/Services, Pharmaceuticals, and the Subsistence Program.

GSA delegated authority to manage the FSS for medical equipment & supplies, pharmaceuticals, and allied & professional healthcare services to VA

What VA Buys (cont.)

Nursing Home Services Prescription Eyeglasses Readjustment Counseling Services Home Oxygen & Medical Gases Security Services

Security Services – Security requirements are mostly satisfied and provided by the Department of Homeland Security and GSA; however, there are some security requirements i.e. at the VISN level, outpatient clinics etc, of which are located on our FCO.

Medical Transcription Services
Interment Flags
Grounds Maintenance
Transportation Services
Grave Markers & Headstones
Integrated Pest Management Svcs.
Trash, Garbage & Infectious Waste Disposal
Architect & Engineer Services
Construction Services
Office Supplies & Equipment
Office Equipment Maintenance
Consulting & Advisory Services

Construction needs may exist at the VISN level, within the Office of Facilities and Real Property Management and the National Cemetery Administration. Mr. Chris Kyrgos is the SB POC for OFM and he may be reached at chris.k.kyrgos@va.gov. Ms. Diane Campbell is the SB POC for NCA minor/major construction requirements and may be reached at diane.campbell@va.gov.

Office Supplies/Equipment is mainly procured off of the GSA FSS (of which we promote the use of a SDVOSB FSS holder) or through specific VISN BPA’s. However, VA is currently working with GSA for the Strategic Sourcing Office Supplies Acquisition. The solicitation has not been released yet and will be limited to 300 FSS firms. This acquisition contains an evaluation factor that is structured heavily favoring small businesses. VA is currently in the process of finalizing a contract with Ability One for all Office Supplies.

How VA Buys Prime Vendor Programs

- Med/Surg
- Pharmaceutical
- Subsistence
National Contracts

Medical/Surgical Prime Vendor Distribution Program: This program provides alternative distribution strategies for the acquisition of medical and surgical products, and offers VA customers and other Government agencies (as authorized by the NAC) significant flexibility and choice. VA has three Prime Vendor Programs, two under the responsibilities of this Service--Pharmaceutical Prime Vendor and Medical/Surgical Prime Vendor Distribution Programs, and one for Subsistence Prime Vendor located in VA's Acquisition and Operation Analysis Staff (049A3) Washington, DC. To learn more about the Subsistence, contact Dennis Maloney (202) 254-0335 or Jeanne Myscofski at 708-786-5231. Besides the conventional distribution method, these programs also provide for Just-In-Time and Stockless deliveries. The medical/surgical prime vendor distributes medical and surgical supplies and equipment to Supply Processing and Distribution and other departments within VA medical centers, which are used to treat inpatients. The medical/surgical prime vendor program recently became mandatory within VA. The main contact for the Medical/Surgical Prime Vendor is Maria Ramirez, (708) 786-5181. For a listing of Medical/Surgical Prime Vendors and participating facilities, refer to the Med/Surg Prime Vendor Program web site.

Pharmaceutical Prime Vendor Program: The pharmaceutical prime vendor distributes drugs and pharmaceutical supplies that are provided to inpatients and outpatients within VA medical centers and other Government agency customers through their respective pharmacy services. Much of the work in this program is classified as contract administration. The staff works closely with its customer base to assure timely deliveries, accuracy of items requested versus delivered, accuracy of pricing and handling day-to-day issues regarding this distribution contract as they arise. The main contact for the Pharmaceutical Prime Vendor is German Arcibal (708) 786-7663. For a listing of Pharmaceutical Prime Vendors and participating facilities, refer to the Pharmaceutical Prime Vendor Program web site.

National Contracts: National Contracts and Blanket Purchase Agreements, which are established under the Federal Supply Schedule Program are open to VA medical centers, related facilities and some State Veterans Homes. Most of these contracts and agreements include other Government agencies such as the Department of Defense, Indian Health Service and Bureau of Prisons. Most of the solicitations for these contracts and agreements are competitive, best value procurements. The performance period for these contracts is normally one year with up to four option years.

How VA Acquires IT

NASA SEWP* (www.sewp.nasa.gov)
VETS-GWAC** (www.gsa.gov/vetsgwac)
GITSS** (www.buyit.gov)
FSS (www.fss.gsa.gov)
Open Market (FAR Parts 12, 13, 14 & 15)

*Mandatory Use **Preferred Acquisition Method

SEWP – Solution for Enterprise-Wide Procurement

SDVOSB Set-Aside (Support Equipment) – 6 SDVOSBs
SB Set-Aside (support Equipment) – 12 SBs (2-VOSBs, 4 – WOSBs, 3-8(a) & 4 SDB

VETS-GWAC – IT Services GSA Vehicle; 40 vendors; 5 billion program ceiling

GITSS (Global Information Technology Support Services)

IT Services
VA Vehicle
Corporate Franchise Data Center (Austin Information Technology Center)

FAR PART 12 – Acquisition of Commercial

13 – Simplified Acquisition Procedures
14 – Sealed Bidding
15 – Contracting by Negotiation

Who Buys

VA Medical Centers
Veterans Integrated Service Networks
VA National Acquisition Center (NAC)
Office of Acquisition, Logistics & Construction
VA National Cemetery Administration
VA Franchise Data Center, Austin, TX
VA Office of Administration
VA Acquisition and Logistics Center
VA Technology Acquisition Center

The NAC is responsible for supporting the health care requirements of VA as well as the needs of other Government agencies. The NAC solicits, awards and administers VA's Federal Supply Schedule and National Contract Programs including the acquisition and direct delivery of pharmaceuticals, medical/surgical/dental supplies, high technology medical equipment and just-in-time distribution programs (also known as Prime Vendor Distribution Programs). The NAC is also responsible for Subsistence Program.

As a principal VA staff office, the OA&MM is responsible to the Secretary, through the Assistant Secretary for Management, for providing goods and services needed by client activities.
Corporate Franchise Data Center (CFO)- Formally Austin Automation Center (AAC)
Denver Acquisition & Logistic Center

VA TECHNOLOGY ACQUISITION CENTER IN EATONTOWN, NJ purchase for OIT AND OED (Office of Enterprise Development)

Veteran Entrepreneurship P.L. 106-50, Veterans Entrepreneurship & Small Business Development Act of 1999 P.L. 108-183, Veterans Benefits Act of 2003 Executive Order 13360, the Service-Disabled Veterans Executive Order (October 20, 2004) P.L. 109-461, Veterans Benefits, Healthcare & Information Technology Act of 2006), December 22, 2006; Effective June 20,2007

Public Law 106-50 (1999) introduced the category of SDVOSB and set a goal of 3% of all Federal procurement be awarded to SDVOSBS.

Public Law 108-183 (2003) created specific contract programs for setting aside contracts exclusively for SDVOSBs, and a provision for sole source procurements. It also reinforced the goal of 3% of all Federal procurements be awarded to SDVOSBs.

EXECUTIVE ORDER 13360 (2004) reinforced the Federal government’s responsibility to develop a strategy to significantly increase contracting with SDVOSBs, designating a senior-level official in each Agency to be responsible for developing and implementing the strategy, report progress annually to the SBA, evaluate Agency-designated officials. Agency Chief Acquisition Officers, and small business representatives based on the results they demonstrate in meeting SDVOSB goals.

PUBLIC LAW 109-461, Veterans Benefits, Healthcare & Information Technology Act of 2006 (Effective June 20, 2007)

Only apply to VA
Sole source (5 million limit) and set asides for VOSBs
SDVOSB designation after death of veteran
Company must be in VIP
VIP Verification
VA’s hierarchy of Small Business Programs

VA Hierarchy of Small Business Programs* (Open Market Acquisitions**) Service-disabled veteran-owned firms*** Veteran-owned firms*** HUBZone firms and 8(a) participants (tied) All others (including general small business)

*P.L. 109-461 ***Registered in VIP & Verified by VA **Not applicable to FAR Part 8 Acquisitions

P.L. 109-461 Set-Aside Authorities

SDVOSB:

Competitive – Unlimited by dollar value
Sole-Source – Limited to $5 million

VOSB:

Competitive – Unlimited by dollar value
Sole Source – Limited to $5 million

VA’s P.L. 109-461 Verification Program

Responsible Organization
VA’s Center for Veterans Enterprise
Contact: VACVE@va.gov
Toll-free support: 202-303-3332
Locate Program Application Information:
www.VetBiz.gov – click on Vendor Information Pages database
Fully electronic and secure application process

Online application process lunched on May 25th.

As of 9/10/09: 1637 approved applications and 1596 pending applications;

The final rule on the Veteran-owned Small Business Verification Program Regulations is expected to be published in early FY 2010. Interim regulation was published on May 19, 2008.

VA’s P.L. 109-461 Verification Program Who may apply:

Owners who are veterans, service-disabled veterans, or eligible surviving spouses Eligible Term:

One year with no change in ownership

Eligible owners complete online form when registering in the VIP database to:

Establish individual owner status;

Document the percent of the business owned by eligible individuals;

Affirm that eligible individuals control the business; and Provide personally identifiable information from eligible owners so VA may verify eligibility.

Verification Logos

Steal this at your own risk!!

Wouldn’t it be great to come to next year’s conference and notice a sea of these lapel pins?

This is your symbol. Wear it proudly, use it in your marketing materials. Spread the movement.

Mentor Protégé Program

Design to enhance the viability of SDVOSBs & VOSBs
Not a funded program
Protégé must be verified in VIP
Non-Monetary incentives for VA prime contractors
Thirty-six month agreements with a 36 month option
APTAC – Association of Procurement Technical Assistance Centers
DAU – Defense Acquisition University
Level 1 certification-Basic understanding of Federal Contracting – ten topics
Level 2 certification – Joint Ventures and legal issues
Level 3 certification – Industry specific
Level 4 certification – most advanced and covers Special Certifications, Large Contract Vehicles and Advanced Issues
To participate, contact your nearest participating PTAC and register with your counselor. The counselor will interview the owner to determine eligibility for the program. The program is aimed at established businesses who wish to participate in Federal contracting and have a basic knowledge of prerequisites such as federal database registrations and other topics as determined by the counselor. Once registered with the PTAC counselor, the owner will take the course modules at their own pace and present the completion certificate to their counselor. When all the topics in the level have been completed, the owner will be eligible to take the comprehensive level exam at the center. There will be a minimum number of questions from each topic that need to be passed in order to pass the exam. Owners passing the exam will be presented with a lapel pin, logo and certificate to advertise this capability.
FedBizOpps, which is the Government’s single point of entry for acquisition opportunities, is a very important site to visit and become familiar with. Businesses may also register their firms at that site in order to receive notification of b.
Subcontracting is often a good way to get started in Federal contracting. Subcontracting opportunities may be found on FedBizOpps.gov where all contract awards exceeding $25,000 must be published/announced.

SBA’s SUBNET- Prime contractors advertise subcontracting opportunities.

Contractors may also search the database at the Federal Procurement Data Center (FPDC), the repository for all Federal acquisition data, to learn what contracts were awarded, amounts, and who the contracts were awarded to (by agency).
The Office of Federal Procurement Policy (OFPP) requires the FCO to be publish on internet

Federal Contractor Certification

Joint Project of CVE and APTAC with the assistance DAU
Veteran Business Owners
Implemented July 27, 2009
Four Levels of Certifications
Register with nearest participating PTAC
APTAC – Association of Procurement Technical Assistance Centers
DAU – Defense Acquisition University
Level 1 certification-Basic understanding of Federal Contracting – ten topics
Level 2 certification – Joint Ventures and legal issues
Level 3 certification – Industry specific
Level 4 certification – most advanced and covers Special Certifications, Large Contract Vehicles and Advanced Issues
To participate, contact your nearest participating PTAC and register with your counselor. The counselor will interview the owner to determine eligibility for the program. The program is aimed at established businesses who wish to participate in Federal contracting and have a basic knowledge of prerequisites such as federal database registrations and other topics as determined by the counselor. Once registered with the PTAC counselor, the owner will take the course modules at their own pace and present the completion certificate to their counselor. When all the topics in the level have been completed, the owner will be eligible to take the comprehensive level exam at the center. There will be a minimum number of questions from each topic that need to be passed in order to pass the exam. Owners passing the exam will be presented with a lapel pin, logo and certificate to advertise this capability.
FedBizOpps, which is the Government’s single point of entry for acquisition opportunities, is a very important site to visit and become familiar with. Businesses may also register their firms at that site in order to receive notification of b.
Subcontracting is often a good way to get started in Federal contracting. Subcontracting opportunities may be found on FedBizOpps.gov where all contract awards exceeding $25,000 must be published/announced.

SBA’s SUBNET- Prime contractors advertise subcontracting opportunities.

Contractors may also search the database at the Federal Procurement Data Center (FPDC), the repository for all Federal acquisition data, to learn what contracts were awarded, amounts, and who the contracts were awarded to (by agency).
The Office of Federal Procurement Policy (OFPP) requires the FCO to be publish on internet

Prime & Subcontracting Opportunities

Open market acquisitions & contract awards published in the Federal Business Opportunities System (www.fbo.gov)
VA Forecast of Contracting Opportunities (www.va.gov/osdbu)
VA subcontracting opportunities (www.va.gov/osdbu)
Federal Procurement Data System (FPDS) (https://fpds.gov)
Small Business Administration’s Sub-Net (http://web.sba.gov/subnet/)

In accordance with Title V of Public Law 100-656, the Business Opportunities Development Reform Act, each agency with an annual procurement budget of $50 million or more is required to prepare and publish a FCO, that identifies the various supplies and services the agency will acquire during the course of the year. VA’s forecast is broken down by contracting activity and is published at the VA Office of Small and Disadvantaged Business Utilization’s website, shown on this slide. VA’s forecast also shows the small business point of contact for each VA facility and contracting activity, as well as the facility’s purchase card coordinator.

FedBizOpps, which is the Government’s single point of entry for acquisition opportunities, is a very important site to visit and become familiar with. Businesses may also register their firms at that site in order to receive notification of b.
Subcontracting is often a good way to get started in Federal contracting. Subcontracting opportunities may be found on FedBizOpps.gov where all contract awards exceeding $25,000 must be published/announced.

SBA’s SUBNET- Prime contractors advertise subcontracting opportunities.

Contractors may also search the database at the Federal Procurement Data Center (FPDC), the repository for all Federal acquisition data, to learn what contracts were awarded, amounts, and who the contracts were awarded to (by agency).
The Office of Federal Procurement Policy (OFPP) requires the FCO to be publish on internet

The American Recovery and Reinvestment Act of 2009

www.va.gov/recovery
Implementation Overview
Agency Plans and Reports
The Recovery Act Legislation

$1.4 Billion for:

- Reduction of our claims backlog
- Improvement of our health care facilities
- Preservation of our national cemeteries
- Health of Veteran-owned businesses, especially SDVOSBs

As of September 21st, funding commitment involves 90 of VA’S 153 Medical Centers in 38 states and 68 of its 130 national cemeteries. VA met its projection to award 259 projects totaling $151 million by September 4. VA awarded approximately 70% of non-recurring maintenance projects to VOSBs

Supplier Relationship Transformation

Industry Challenge for “Best Ideas”
Ideas/Concepts to meet VA’s “Top Challenges” and unspecified challenges
Process to Accept and Evaluate Ideas
Companies with best ideas invited to brief VA Executives
http://www1.va.gov/oamm/transformation/

13 Greatest Challenges: (1) Eliminate Veteran Homelessness (2) Enable 21 Century Benefits Delivery and Services (e.g., Backlog Reduction) (3) Automate GI Bill Benefits (4) Implement Virtual Lifetime Electronic Records (VLER) (5) Improve Veteran Mental Health (6) Build Veteran Relationship Management (VRM) Capability to Enable Convenient, Seamless Interactions (7) Design a Veteran-Centric Healthcare Model and Right-Sized Infrastructure to Help Veterans Navigate the Healthcare Delivery System and Receive Coordinated Care (8) Expand Healthcare Access for Veterans, Including Women and Rural Populations (9) Ensure Preparedness to Meet Emergent National Needs (e.g., Hurricanes, H1N1 Virus) (10) Develop Capabilities and Enabling Systems to Drive Performance and Outcomes (11)Establish Strong VA Management Infrastructure and Integrated Operating Model (12)Transform Human Capital Management (13) Perform Research and Development to Enhance the Long-Term Health and Well-Being of Veterans Submission/Evaluation Process Issue pre-solicitation requesting information & ideas from potential offerors for Phase I & II; pre-solicitation notice is valid for 1 year Phase I – Industry partners submit concept paper against a specific challenge; concept papers evaluated; ideas with potential merit move to Phase II; other ideas retained for reassessment and future consideration Phase II- Provide technical proposal and oral presentation upon invitation in each Challenge Area; evaluation based on technical merit, feasibility and risk of success; ideas with potential merit will be invited to propose under PFP for Phase II; other offers will be advised if ideas are not viable, but per FAR 15.202 can still submit a proposal Phase III- Issue RFP specific to challenge for Phase III to obtain a full proposal and any supporting documentation; Industry submits full proposal, including price & past performance; a selection will be based on best value to meet VA’s challenge

- Preservation of our national cemeteries
- Health of Veteran-owned businesses, especially SDVOSBs

As of September 21st, funding commitment involves 90 of VA’S 153 Medical Centers in 38 states and 68 of its 130 national cemeteries. VA met its projection to award 259 projects totaling $151 million by September 4. VA awarded approximately 70% of non-recurring maintenance projects to VOSBs

Improve Your Chances

Service-Disabled Veteran-Owned &

Veteran-Owned Rep/Verification*

Register in VIP Database*
8(a) Certification
HUBZone Certification
Federal Supply Schedule (FSS) Contract
Accept Purchase Cards
Competitive Pricing
Take Advantage of Marketing Assistance

*P.L. 109-461

Marketing assistance on Web site

- FCO
- Subcontracting Opportunities
- Small Business Point of Contact Listing

PTAC – Procurement Technical Assistance Center SBDC – Small Business Development Center

CCR

ORCA (ONLINE REPRESENTATION & CERTIFICATION APPLICATION)

Federal Agencies OSDBU Business cards and capability statements THE ACQUISITION REGULATION CHANGE FOR VAs MENTOR-PROGEGE PROGRAM IS EXPECT TO BE PUBLISHED IN EARLY SUMMER OF THIS YEAR (2009) OR LATER

VA Office of Small & Disadvantaged Business Utilization 1-800-949-8387 202-461-4300 www.va.gov/osdbu VA Center for Veterans Enterprise 202-303-3332 www.VetBiz.gov

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